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Home » What is IT Project Management and Its Best Practices in 2023?

What is IT Project Management and Its Best Practices in 2023?

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What is IT Project Management?

Key components of information technology (it) project management.

  • Top Information Technology (IT) Project Management Best Practices for 2021

Information Technology (IT) project management is defined as a process of managing teams and technologies to achieve the desired goals for the organization’s information technology plan and strategy.

It covers a large swath of a company’s operations given the reach of information technology within organizations today, which is practically every working department. Based on time-frame needed to plan and execute, IT project management goals can be:

  • Short term – such as software integration/implementation, which span across a few days;
  • Mid-term – such as web development , usually takes a few weeks;
  • Long term – such as software/app development, could take a few months or years;
  • Very long term – such as database management, network and security management etc, could take years or may need continuity perpetually.

In order to fully understand the execution of the definition and goals, it is first important to understand and take note of all the moving parts within the IT Project management eco-system.

Human Resources

In IT project management This includes every member of the project team , shared or fully dedicated, part-time or full-time employees. 

Your human resources are the most integral part of your project, who will be helping you manage all other components of the project. 

Making a list of the software solutions you need to complete your IT project. This includes OS platforms suitable for programming requirements, testing and debugging tools, run-time tools and post-deployment tools. 

Hardware and Networks

While hardware and networking typically points to your computer system requirements based on project needs, it also takes into account testing environments and devices such as tablets and mobiles, and their required configurations. That is why it is an important component in IT project management.

Security and Access Management

While your team is working on a new project, it is always open to hacks and malware even at a developmental stage. To secure projects from unauthorized access of hackers, businesses should ensure the use of id verification software. Security and access management is the process by which an IT manager complies with organizational security standards and any other security requirements specific to the project. This includes security applications (on premise and cloud), digital authentication tools and physical (work space) id authentication tools (like biometric access systems and scanners).

Data Storage and Management

One of the core tenets of IT project management, is to ensure that the commercial goals are met, which includes customer/user experience. Both CX and UX depend heavily on effective data management for personalization , ease-of-fetching and feeding the data back into any customer touchpoint/interaction. 

Integrations

Integrations act as utility-multipliers. They are key to ensuring that your product can integrate with a non-competitive software that your customer or potential customer may already be using. This increases the overall value of your product’s utility in the customer’s current tech ecosystem. 

IT project management requires team leads to develop integration requirements with existing applications in the market. Usually a new software will have a few default integrations available, but as customer needs grow, new integrations are built. For example, QuestionPro – a survey software allows API integrations with Salesforce CRM – which allows users of Salesforce who have the QuestionPro license as well, to send surveys to customers directly from the Salesforce app.

IT Project Management Lifecycle

IT project management lifecycle includes: 

Project planning includes creating roadmaps and schedules delivering each moving part in the project. These moving parts include

  • Team member assignments
  • UI and UX product goals
  • Type of development methodology
  • Phases of development
  • Testing frequency and prioritization
  • Alignment with business goals
  • Marketing and go-to-market plan

Project resourcing includes both human and tech stacks. Typical requirements among human resources could include software engineers, CX specialists, UI and UX designers, supervisors and the project manager . Among tech-enablers, apart from coding, testing and debugging platforms, a successful IT project management also requires file sharing, time tracking and communication tools. This is especially true for a post-Covid world which is increasingly leaning towards remote working and distributed teams across geographies.

Executing, Testing, Debugging

Executing code blocks, testing and identifying run-time errors and debugging identified issues are basic to any IT project management. 

Deployment plan includes time-bound schedules for each sprint , final completion date, outreach/alignment plans for launch, and any other cross-team alignments needed for the achievement of deployment goals. If the project is customer facing, they need to be notified on the expected update through blogs, emails, newsletters, calls etc. If the deployment will lead to downtime of an existing product, whether internal or external, all stakeholders must be kept informed. 

While the basic tenants and components remain the same, there are 4 industry standards for lifecycle models/ approaches to IT project management:

The Waterfall Model

Where the complete set of 5 stages are completed one by one. Once the final stage is completed, the project is complete. There are no iterations beyond the testing phase, which is followed by the final deployment. Such a model is useful when there is ample time for the full project to be completed at once without need for any phase-wise deployment. 

The Spiral/Iterative Model

Where all 5 stages are completed, and then repeated till the desired goal is complete. For example, such a model is helpful in constrained resources/ time and when the need is to release functional versions and improve with each iteration. Such models are typically applied in web development where new websites may be released with basic information and content, with further iterations to improve content and design. 

Hybrid Model (Agile)

Where the waterfall model is combined with iterative approach. Here, project work and deployments are split into smaller sprints, where each sprint builds on the previous sprints and each sprint is released using waterfall model. The agile model is a well-known standardised outcome of hybrid life cycle methodology.

Top 6 IT Project Management Best Practices for 2023

IT project management comes with its own set of challenges. These include lack of clarity among team members, disputes on methodologies to be used for coding, stakeholder management , etc. Below are the top best practices to follow to ensure prevention of issues, seamless functioning of the IT project team, and delivering expected outcomes:

Set Communication Standards

There are four 2-way communications within a project environment – communication between management and project manager, between project manager and team members, between team members and finally, although rarely, directly between management and team members. 

A communication standard will be needed to ensure that every stakeholder understands when communication is expected, who all need to be involved and chain of escalation when needed. Such standards ensure professional communication, reduces redundant conversations while ensuring that right members are looped into the required conversations. 

Set Delivery Expectations

One of the key requirements for a successful IT project management is the need to set delivery standards. This entails that every member of the team is aware of their work deadlines, and the protocols to follow in case deadlines will not be met – including informing team members and project managers, requesting updates to deadlines and providing new estimated completion dates. 

Managers also need to ensure that team members understand the priority of tasks and which task deadlines cannot be shifted at all. 

Aim for Open-door Communication Standard Within Team

An open-door communication aims to set ‘free-to-approach anyone’ standards where invariant or hierarchy, any employee can directly approach any team member, the managers, and the senior management team. While this is difficult to implement in large corporations, it can still be taken to several layers of organizational hierarchy. 

One of the biggest challenges to successful project management effectively stems out of communication problems such as lack of clarity of roles, lack of understanding of objectives, unclear on next steps etc. 

Seek Early Alignment/Agreement on Methodologies

When it comes to internal team disagreements, one common theme is alignment on methodologies, especially in technical projects in IT. A simple solution is to rule in a well-debated methodology path, and to rule out others once it is decided. The good news – Agile hybrid approach is taking a near-unanimous lead in the most preferred method, as it combines both waterfall and iterative models, with sprints being the cornerstone. 

Showcase Early Successes

Early successes are a deterrent against cancellation, especially today with volatility arising out of the Covid 19 lockdowns. Reporting on early achievement of milestones and outcomes must be taken seriously by any IT project manager . 

Noting early successes is not just good for the management team, but also for the morale of project team members. Success in experimental projects needs even more vigilantly noteworthiness. 

Set Testing Priorities

It is important to set clear expectations on which areas of the product need the highest levels of testing and quality control compared to the rest of the project. For instance, security and privacy are always of paramount importance in every project. For an ecommerce website, customer transaction/payment gateways testing is critical whereas for a media website, content design and advertisement integration testing takes priority.

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What is IT project management?

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IT project management is the process of managing, planning, and developing information technology projects. Project managers can use software to move through the five phases of the IT project management life cycle and accomplish complex tasks more effectively.

IT project managers are adaptable and resourceful leaders. Carrying complex projects over the finish line isn’t an easy task, but the right leader does it time and time again. 

Having the right IT management software can be the key to project success. Our guide outlines what IT project management is and provides tips for managing IT projects.  

IT project management is the process of managing, planning, and developing information technology projects. IT projects exist within a variety of industries, including software development, information security, information systems, communications, hardware, network, databases, and mobile apps.

IT project developers deliver a product or service, while managers handle IT project management. Managers are in charge of communicating expectations and keeping projects on track and on budget to ensure the IT projects run smoothly.

What are the 5 phases of IT projects?

As an IT project manager, you can accomplish complex tasks more effectively using the five phases of IT project management. Each phase has different milestones that drive the project life cycle forward. Whether you’re managing sprints for an Agile project or process rollouts—map out your next project using the five phases below.

[inline illustration] Phases of IT project management (infographic)

1. Initiation

During the initiation phase , determine the need for the project and create a project proposal. The project must also be viable for the team and the company at large. During this phase, make sure to also confirm the project is worth the allotted time and resources before moving forward.

2. Planning

The planning phase is a collaborative effort between you as the IT project manager and your team. Planning for the project involves setting budgets, identifying risks, and creating clear goals for what you hope to accomplish. 

A roadmap template can help you plan goals that you can then refer to throughout the project life cycle. 

3. Execution

The execution phase is when the team sets deliverables for the project. IT project managers play a crucial role by delegating tasks to hit milestones and keeping communication open among all team members. 

Use team collaboration software to ensure everyone is on the same page about who’s doing what by when. You may need to revisit the project plan during execution, as projects often experience changes during development. 

4. Monitor and control

During the execution phase, use IT project management software to track your team’s progress in real time. This involves monitoring the time, cost, scope, quality, and risk of the project itself. Using your project roadmap , you can evaluate whether the project is on track with your project proposal and goals, or course-correct if necessary. 

Once the project is complete, the closure phase begins. In this phase, ensure all work has been completed, approved, and moved on to the appropriate team. It’s also important to take some time to review any lessons learned during the project and determine what went well and what didn’t. The closure phase is crucial because it empowers your team to review and improve future methodology. 

What does an IT project manager do?

As an IT project manager, you must know how to communicate with everyone in your organization. You’ll be working closely with members of the IT department but you may also be in charge of discussing your team’s work with other teams.

Ensure the product functions: The goal of every IT project is to deliver a functional product that meets the customer’s needs. IT project managers are the first point of contact if things go wrong with a project, which is why you must prioritize functionality above all else. 

Assign tasks to team members: A project manager is a team’s go-to person when determining what their roles and responsibilities are for the project. As an IT project manager, take some time to understand IT teams so you can assign tasks effectively.

Track progress and performance: Once each project begins, project management professionals must track team performance, the project timeline , the budget, and how well the project is meeting its goals. IT project managers can use project management software to assess competencies and assist with professional development.

Lead Agile meetings with stakeholders: A stakeholder is often influenced by the outcome of the project. This could be senior management, a customer, or a product tester. As IT project manager, you’ll communicate with stakeholders and give them frequent status reports on the project.  

Challenges faced by IT project managers

You’ll face a fair number of challenges in your role as IT project manager, but with the right management tools, you can feel confident in your ability to address issues quickly. 

[inline illustration] Challenges faced by IT project managers (infographic)

Time and budgeting

Time and budgeting are some of the biggest challenges you may face in IT project management. Without realistic deadlines for a project, you risk delivering a product or service that is of lower quality than it could be. 

Not having the resources to complete the project can also make teams and customers suffer. You can reduce time and budgeting challenges by prioritizing these items in the planning phase. 

Scenario: Senior management would like your team to perform a company-wide software migration within one month, but you’ll need an additional month because your team is too small and inexperienced to complete the migration in the allotted time frame.

Solution: Use IT project management software to keep senior management informed about your team’s availability and experience. That way, management can prepare a more realistic timeline when assigning IT projects.

Scope creep

Scope creep occurs when the original goals of the project become overshadowed if stakeholders continue adding new requirements and deliverables. It can potentially derail a project and requires constant maneuvering. 

To reduce the frequency of scope creep, set strong project objectives from the beginning, have a change control process in place, and do your best to communicate with stakeholders every step of the way. 

Scenario: Your initial project goal was to improve outdoor Wi-Fi at your company’s headquarters so employees and visitors can work from anywhere. During project execution, stakeholders ask you to expand the outdoor Wi-Fi reach to the operations center across the street and also allow download capabilities. 

Solution: IT project management can give clear project objectives at the start, so your stakeholders will know what can be accomplished during this project. For example, they would understand that requesting an extension of the outdoor Wi-Fi reach is reasonable, while requesting download capabilities is too extensive.

Miscommunication

Because IT project managers function as the go-between among team members, departments, and stakeholders, miscommunication can become a challenge if there isn’t an organized process in place to keep everyone informed. Prioritize communication using IT project management tools to lead your team to success. 

Scenario: Your company agrees to work with a local school and improve their learning spaces with increased access to technology. The project involves installing Wi-Fi and donating 100 computers to the school, but your senior manager thought you were only donating 10 computers.

Solution: Prioritize communication at the beginning of a project. Sharing frequent project status updates with IT management tools can ensure everyone is on the same page through the project life cycle. 

Risk management

Managing the risks of an information technology project is a necessary step in the initiation phase. During this phase, you must come up with alternate plans should your initial goals fall short. If you don’t manage risk on the front end, you’ll have a hard time picking up the slack when things go awry in real time. 

Scenario: Your team creates an online scheduling portal for patients at a hospital. You predict everything will run smoothly, so you’re shocked when a bug in the program causes cardiac patients to see gynecologists and neuro patients to see urologists.

Solution: With proper risk management, a plan is in place to quickly and effectively resolve the bug. Fixing the bug also means reassessing and identifying potential new risks raised by the fix. Risk analysis is an essential part of IT project management—try using a risk register to identify risks before they occur. 

Changing technology

Complex IT projects can take months or years to complete. One challenge in IT project management is keeping up with transforming technology as a project takes place. The project scope of your initial IT project must be flexible in case the needs of your customer change while your project is in development. 

Scenario: Your team takes on a long-term project to improve the GPS systems in cars. While working on this project, GPS phone apps come out allowing drivers to see traffic in real time. Your GPS system doesn’t include traffic, and including this feature would considerably extend your project length. 

Solution: Changing technology can’t be stopped, so your IT project must be flexible. In this example, your team would need to decide whether pivoting the project is a good business strategy to compete with advanced GPS phone technology.

Types of IT project management tools

IT project management tools can keep your project team organized and informed from project initiation to closure. These tools help visualize each team member’s role in the project and show the project’s progress in real time.

For all types of IT projects:

RACI chart: RACI stands for Responsible, Accountable, Consulted, and Informed. Using a RACI chart , you can clarify the roles and responsibilities of your team members when working through projects. For each task or deliverable, designate which team members or stakeholders are Responsible, Accountable, Consulted, or Informed. These charts can be useful in all types of IT projects, as there’s always a need for clarification among team member responsibilities.  

For projects with task dependencies:

Gantt chart: A Gantt chart —named after Henry Gantt—is a horizontal chart used to illustrate a project timeline. Each bar on the chart represents tasks in the project, and the length of each bar represents time. Gantt charts help teams visualize what work needs to get done and how tasks affect one another, like a waterfall. If your project involves many dependent tasks (in other words, tasks that rely on one another), then this is a great tool because your team members can see if and where tasks overlap. 

For projects that require tasks with small, incremental changes:

Kanban boards: Kanban boards show the work breakdown structure of what stage each task is in. Using Kanban boards in IT project management can help your team balance their work responsibilities and see other team members’ available capacity. Kanban boards work well when your project requires tasks with small, incremental changes. These task boards allow teams to break down tasks into checklists and progress stages. 

[inline illustration] Types of IT project management tools (infographic)

What is an example of IT project management?

An information technology team is developing a new iPhone application to help employees clock in at work. When putting together the project proposal for the iPhone app, the IT project manager consults with the app creator while also considering the needs of the end user. 

In this IT project example, we’ll use the five phases of project management to bring the iPhone app through development.

Initiation phase : The first step is to ask questions. Dig deep into how the app will help solve a problem. Consider how this iPhone app can provide a solution for employees and employers. Is creating this app viable for your team given the designated time and budget?

Planning phase : Next, you begin the planning phase. To do so, determine the budget it will take to make the app and assess who on your team can handle the coding of the app.

Execution phase: The most important part of executing the plan for your iPhone app is to identify your overall project objectives. In this example, your project objective is: “The goal of this time-tracking application is to provide an easily accessible way for employees to clock their work hours and to help employers keep track of their team’s productivity.”

Monitor, control, and closure phases: Use IT project management tools to monitor your team’s progress. With effective project management software, you can look back at the data during the closure phase. 

Streamline IT projects with project management software

A strong IT manager will ensure that your IT projects run smoothly, stay on track, and budget. Looking for a way to automate tasks as an IT manager? 

With Asana, get Gantt chart-like views, tools for managing team responsibilities, stakeholder sharing options, and real-time project updates to help you hit your project deliverables on time.

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Trivia Quiz: Information Technology Project Management

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This is a trivia quiz on information technology project management and it is designed to help you properly understand the tools that are used in the field and how to solve some of the issues that one might face in this field. Do give it a try and get to see just how much you understand project management when it comes to information technology.

_______________ refers to all the work involved in creating the products of the project and the processes used to create them.

Deliverables

Product development

Rate this question:

Which tool or technique for collecting requirements is often the most expensive and time consuming?

Focus groups

Observation

A ________ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project.

Scope statement

WBS dictionary

Work package

What approach to developing a WBS involves writing down or drawing ideas in a non-linear format?

Mind mapping

Assume you have a project with major categories called planning, analysis, design, and testing.  What level of the WBS would these fall under?

Which of the following is not a best practice that can help in avoiding scope problems on information technology projects.

Keep the scope realistic

Use off-the-shelf hardware and software whenever possible

Follow good project management processes

Don't involve too many users in scope management

What major restaurant chain terminated a large project after spending $170 million on it, primarily because they realized the project scope was too much to handle?

Burger King

Scope _________ is often achieved by a customer inspection and then sign-off on key deliverables.

Verification

Which of the following is not a suggestion for improving user input?

Develop a good project selection process for information technology projects

Have users on the project team

Co-locate users with developers

Only have meetings as needed, not on a regular basis

Project management software helps you develop a ___________, which serves as a basis for creating Gantt charts, assigning resources, and allocating costs.

Project plan

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ITPM - CHAPTER 1. INTRODUCTION TO PROJEC...

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ITPM - CHAPTER 1. INTRODUCTION TO PROJECT MANAGEMENT

information technology project management quizlet

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Approximately what percentage of the wortd's gross domestic product is spent on projects?

Which of the following is a I'IOt a potential advantage of using good project management?

Shorter development times

Higher worker morale

Lower cost of capital

Higher profit margins

A ___ is a temporary endeavor undertaken to create a unique product, service, or result.

Which of the following is not an attribute of a project?

Projects are unique

Projects have a primary customer or sponsor

Projects are developed using progressive elaboration

Projects involve little uncertainty

Which of the following is not part of the triple constraint of project management?

Meeting communications goals

Meeting time goals

Meeting cost goals

Meeting scope goals

___ is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.

Project management

Program management

Project portfolio management

Requirements management

Project portfolio management addresses ___ goals of an organization, while project management addresses ___ goals

Strategic, tactical

Tactical, strategic

Internal, external

External, internal

Several application development projects done for the same functional group might best be managed as part of a ___

Collaborative

Which of the following is not one of the top ten skills or competencies of an effective project manager?

People skills

Technical skills

What is the certification program called that tile Project Management Institute provides?

Certified Project Manager (CPM)

Project Management Professional (PMP)

Project Management Expert (PME)

Project Management Mentor (PMM)

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  6. What Is an IT Project Manager? And How to Become One

    An information technology (IT) project manager is a professional that helps organizations achieve their IT goals by planning and executing projects. IT project managers might lead projects to introduce new software solutions, scale IT processes, or switch cloud providers for an organization.

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  12. What is IT Project Management and Its Best Practices in 2023?

    Information Technology (IT) project management is defined as a process of managing teams and technologies to achieve the desired goals for the organization's information technology plan and strategy.

  13. What is IT Project Management? [2023] • Asana

    Summary IT project management is the process of managing, planning, and developing information technology projects. Project managers can use software to move through the five phases of the IT project management life cycle and accomplish complex tasks more effectively. IT project managers are adaptable and resourceful leaders.

  14. Chapter 7 Solutions

    Reasons for overlook project cost management: • Academic researchers did research on IT projects and decided that IT projects have a poor success record with respect to budget cost. • During 1984, 1988 & 1992 jenkins, Phase & Bergeoon did survey on software projects cost during 1984-1988 & 1992.

  15. Trivia Quiz: Information Technology Project Management

    This is a trivia quiz on information technology project management and it is designed to help you properly understand the tools that are used in the field and how to solve some of the issues that one might face in this field. Do give it a try and get to see just how much you understand project management when it comes to information technology.

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  17. Chapter 6 Project schedule management

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