Customer Agreements, Policies & Service Disclosures

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Xfinity Home Based Business Addendum to Comcast Agreement for Residential Services

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Xfinity WI-FI Non-Subscriber Privacy Notice (Section 21)

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E-Sign Disclosure for Agreements Signed Electronically

Control Services Agreement (PDF)

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Self Protection Services Addendum to Comcast Agreement for Residential Services

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Service Protection Plan

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comcast business class sla

Comcast Business Internet Review and Pricing

Table of contents.

comcast business class sla

Comcast is the largest internet service provider in the U.S. with the biggest gig-speed network, making it the best business internet choice for enterprises with demanding network requirements for multiple office and retail locations across the country.

  • Comcast’s1.25 Gbps maximum download speed is among the fastest available in the fiber category.
  • The vendor’s ethernet-dedicated internet plans are available with symmetric speeds up to 10 Gbps.
  • The company offers discounted bundles with $25 to $45 off internet, phone and TV service.
  • Comcast’s 35 Mbps maximum upload speed will be a limitation for some users.
  • The provider’s prices in multiyear contracts escalate significantly each year.
  • The company’s fees for internet add-ons and many other services aren’t listed online.

Comcast is a business-focused internet service provider with ultrafast ethernet-dedicated connections that have symmetrical speed, high-speed fiber connections, 4G LTE internet backup, Voice over Internet Protocol (VoIP) calling and mobile phone service. Comcast offers the same 24/7 customer service and 99.9 percent uptime you can expect from all major internet service providers (ISPs), but it also boasts fiber download speeds of up to 1.25 Gbps, which make it one of the fastest fiber networks in the country for download speed. Comcast also includes free cybersecurity tools to help monitor threats against the devices on your network. We also love that the vendor doesn’t cap data with its business internet plans, and all plans include a 30-day, money-back guarantee.

Comcast Business ISP Editor's Rating:

Why we chose comcast for enterprise businesses.

With 99.9 percent reliability, fiber download speeds of up to 1.25 Gbps, wireless backup, dedicated internet plans and the largest network in the country, Comcast has everything a large business or enterprise with multiple office and retail locations needs to stay connected. Comcast works with potential customers over the phone to help determine the optimal products and services based on each company’s type of business, number of internet users, cloud-based software requirements and usage trends. Businesses can also bundle services like internet and phone for significant savings. For enterprise clients in certain areas, Comcast offers SLA-backed dedicated internet with static IP addresses and symmetric speeds of 1 Mbps to 10 Gbps, but pricing for this type of internet service is not publicly listed by Comcast or other dedicated internet providers. Still, with all of these features and services in mind, Comcast is the best business internet service provider for enterprise businesses.

Most national ISPs have similar available speeds, features and support offerings, which means the availability in your area and the cost per Mbps or Gbps are significant factors to consider when deciding which business internet service to choose.

When buying a business internet service, you’ll notice the same set of features for business customers as you’d expect for residential internet. While the most important internet feature is reliability, most ISPs like Comcast offer the same 99.9 percent advertised uptime with 24/7 customer support to resolve issues quickly. However, service providers do tend to differ in some of their add-on features, including their approach to internet backup, Wi-Fi, IP addresses and security tools.

Below are several areas where Comcast shines for enterprise businesses, though we must point out that the vendor’s fiber offering is slightly limited with upload speeds capped at 35 Mbps, far slower than competitors AT&T and Verizon.

4G LTE Backup

According to an outage analysis report by IT service management company Uptime Institute , over 60 percent of outages cost businesses more than $100,000 in total losses. The Comcast Connection Pro add-on for $39.95 per month is an automatic wireless backup system to keep your internet connection up and running if you lose your normal power or service. Wherever your fiber internet connection or power is interrupted, the cellular route immediately switches to an available 4G LTE wireless connection to maintain basic internet service for up to 16 hours on computers or other devices, like point-of-sale registers, that keep your revenue flowing. This is a vital and valuable safeguard for businesses.

Comcast Connection Pro

Comcast’s Connection Pro backup service ensures you’ll have a continued internet connection if an outage happens. Source: Comcast

Most Comcast business internet plans include SecurityEdge to protect your network and inform you of any attempted breaches. This intelligent cybersecurity tool updates and refreshes every five minutes, pulling the most up-to-date information possible from a global threat database. According to Comcast, over 30 percent of SecurityEdge customers had a threat blocked in each quarter of 2021. The software blocked approximately 605 million botnets, malware and phishing attacks between February and March 2022. [Find out how to create a cybersecurity plan for your business.]

Comcast WiFi Pro provides wireless coverage for customers and your business devices on up to four separate networks you can control. The robust system lets you provide a reliable Wi-Fi connection for your customers, suppliers and guests, with the added ability to leverage promotional tools to enhance the in-store experience. You can add a custom splash page for when users connect to your internet, provide real-time offers, integrate your company’s social media accounts, and provide valuable business information. We like that you can use the mobile-friendly control center to easily manage your networks, set schedules, limit bandwidth, and control access. [Read related article: How to Set Up Business Wi-Fi ]

Comcast Wi-Fi

You can set up Comcast’s Wi-Fi for customers to connect to the internet when they visit your store. Source: Comcast

Static IP Addresses

Comcast offers static IP addresses for all business fiber and dedicated internet clients. For business internet, a static IP address starts at $24.95 per month with the option to buy one, three or 13 permanent addresses for an additional charge. With dedicated plans, Comcast assigns up to two permanent IP addresses per circuit to run multiple servers or applications like a virtual private network (VPN). You can also purchase additional IP addresses for dedicated plans.

Comcast divides the U.S. market between three regions — Northeast, Central and Western. The prices below reflect an address in the Western division. Our breakdown reflects discounts for autopay and paperless billing, and most plans include free professional installation. Unfortunately, some contracts require a multiyear commitment with escalating prices and early termination fees.

In addition to the above business internet plans, Comcast also offers ethernet-dedicated internet with symmetrical speeds from 1 Mbps up to 10Gbs, static IP addresses, primary and secondary DNS hosting, service level agreements, and 24/7 priority support. However, pricing for the dedicated internet plans is not publicly available and requires a discussion with a Comcast representative.

Comcast’s relatively low upload speeds won’t cause connectivity issues for most businesses.

Implementation

Comcast’s business internet installation is typically available within five to 10 days of placing your order, which is on par with the rest of the industry. If you sign up over the phone, you’ll be able to get help from a product specialist to determine the appropriate internet speed for your business needs based on your type of company, number of internet users, application types and usage trends. Once a service technician is onsite for your implementation appointment, the installation process takes anywhere from 90 minutes to four hours depending on the complexity of your service and structure. Comcast recommends you provide at least two 110v AC outlets for service.

If you ask, you can usually have an installation fee waived if it’s not already as part of a promotional package when you make your purchase.

Customer Support

All Comcast business internet plans include 24/7 support, which is something you’ll find with most major ISPs. While the company’s residential Xfinity customers may wait as long as 24 hours for a response to an outage, Comcast business customers receive priority service with a four-hour response window. We spent time speaking directly with Comcast’s support team during our review process and found the staff knowledgeable, helpful and courteous in all of their responses to our questions about services and features.

Comcast also has an online self-service portal where you can check the status of a connection, troubleshoot your internet, configure your services, and reach a support specialist via chat. The Comcast website features additional resources and informative articles to improve the user experience. We appreciate that the vendor also offers the Comcast Business App through which you can manage your business internet without being onsite.

Comcast Business mobile app

The Comcast Business app lets you make mobile payments on your service bill. Source: Comcast 

Limitations

The pricing for most Comcast business internet plans requires some attention to the fine print. The advertised price is usually what you’ll pay only for the first year of service, with a significant price increase for each subsequent year. For example, a plan that starts at $139.99 per month will jump to $154.99 in year two and $194.99 for the final year of your contract. Keep that in mind when budgeting this expense.

You should also remember that Comcast’s fiber plans are limited to a maximum upload speed of 35 Mbps, the same limit you’ll find with Spectrum. If you’re searching for a service provider with better fiber upload speeds, both AT&T and Verizon offer fiber plans with upload speeds that exceed 800 Mbps. Learn more in our detailed AT&T review and full review of Verizon.

Methodology

We independently researched major national business internet service providers, identifying the products and services that differentiate each company from one another. We also spent hours speaking directly with product specialists to gain insights into each vendor’s limitations and advantages in a competitive market. We focused on factors like download and upload speeds, add-on features, pricing, the implementation process, and customer service options. For large businesses and enterprises with office or retail locations across the country, we found Comcast to be the best choice to cover the most locations under the same service contract and bill. Companies benefit from assistance with the buying process, reliable internet, bundle options and other perks.

Are Comcast and Xfinity the same?

Comcast and Xfinity are not quite the same. Xfinity is the residential-only telecommunications brand under the Comcast Cable Communications umbrella. A home-based business can get Comcast’s service with features like a static IP at a residential address. Comcast’s business plan can be a separate internet connection from home services with a priority connection, service-level agreements for uptime and faster response times in the case of an outage.

Are Comcast bundles the same price everywhere?

No, Comcast bundles are not the same price everywhere. The company divides its market offers between the North East, Central and Western U.S., with different local promotions. The most popular “preferred” bundle provides about $25 to $45 off your standard monthly internet, phone and TV bill.

Is email included with Comcast business internet plans?

No, email is not included with Comcast’s business internet plans. If this is a deal-breaker for you, consider our review of Spectrum instead.

Bottom Line

We recommend Comcast’s business internet for …

  • Enterprises and large businesses with multiple offices or retail locations across the country.
  • Business owners seeking exceptionally fast speeds of up to 10 Gbps of symmetrical speed with an ethernet-dedicated access plan.
  • Organizations in need of hybrid-fiber business internet that can reach speeds up to 1.25 Gbps.

We don’t recommend Comcast’s business internet for …

  • Business owners looking for a long-term monthly price guarantee.
  • Media-focused businesses for which the relatively low upload speed of 35 Mbps could be a problem.
  • Companies not interested in building other connectivity services.

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I have been contacting comcast business for 3 months to upgrade the speed . They just dont seem to care. Please anyone who has Comcast stay away from this company. 

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What benefits do a T1 line provide over "business-class" cable?

We are in a semi-rural area, so our internet connection options are pretty limited. We currently pay about $500/month for a dedicated T1 line at 1.5/1.5 Mbps from the local ISP. In comparison, Comcast is offering a 16/2 Mbps "business" internet connection for $90/month .

Other than raw speed and their SLAs, what metrics should I be comparing the two services on? I've heard people say that cable is not as secure as a dedicated T1 in the past, but never seen any evidence to back that up. Is there any reason to stick with a slower line at over 5x the price?

Sysadminicus's user avatar

5 Answers 5

We have both where I work. The T1 is used for our outward facing services. FTP, WWW, VPN, etc. The Comcast connection is used for all the out going requests. So people in the office web browsing etc. In the case the Comcast connection goes down this traffic falls back to the T1 as low priority traffic.

So both links are monitored and the cable connection does go down more often but this is normally in the middle of the night for a few minutes max. I'm assuming this is probably a maintenance window of some sort that Comcast uses to update things.

Bandwidth wise the main difference is the T1 is guaranteed where the Cable connection may be slow during peak times. In reality I haven't seen our Comcast connection slow down much and consistently see 16Mbit download speeds. The other difference you'll likely find is in the case of a disruption in service. The T1 provider will have more pressure on them to resolve the situation quickly due to the SLA. We had an ice storm here in the north east last year. The office was without power for 1 week but we were running on generators. The T1 surprisingly never went down. But it took about 3 days for Comcast to get their networks back up.

Security wise neither are secure and if you need security you should be using VPN's or encryption period. Anyone can sit on a telephone pole and clip a couple of wires to your circuit and capture all the data flowing on it.

3dinfluence's user avatar

  • I should add that we were also paying $500 a month for our T1 until recently. Our old contract was up and we renegotiated a lower price that was in line with the current market price for our area. Cable will still be cheaper than a T1 but I would get a couple of quotes to get current pricing before making any decisions. –  3dinfluence Oct 14, 2009 at 16:54
  • 1 I have Cablevision's business cable (Optimum Business). It's acceptably fast, though the upload is routinely below 50% of advertised. Biggest issue - it really IS repackaged consumer service. There's no SLA, problems don't get fixed any faster than residential customers. About the only difference is a different support line with shorter wait times. –  Jason Antman Oct 14, 2009 at 17:05
  • 1 Also - IMPORTANT - the helpdesk guys for most of the business cable don't know any more than the ones who help residential customers. If you're having problems with your cable modem and start telling them what the modem is reporting for SNR, transmit power, microreflections, etc. they'll get confused to no end. –  Jason Antman Oct 14, 2009 at 17:06
  • My experience with Comcast Business support has been very good. Almost no hold times and very knowledgeable helpdesk staff. So I guess your milage may vary. –  3dinfluence Oct 14, 2009 at 17:30

More consistent upstream bandwidth (the number reported for the T1 is actual available rather than theoretical max), dedicated line (less stress from "sharing" your connection with others going to the same local office), better stability, better service level agreement /support.

Joel Coel's user avatar

The main things are symmetric bandwidth, and less bog down at peak hours.

Dennis Williamson's user avatar

  • 2 What is the benefit of symmetric bandwidth when it is less (in both directions) as the asymmetric bandwidth of cable? –  Sysadminicus Oct 14, 2009 at 16:24
  • cable is not symmetric, its 16 down and 2 up, and that is also dependent on other users on you segment of cable, while t1 is going to be 1.5 both ways near all the time –  Jimsmithkka Oct 15, 2009 at 3:35

T1 is dedicated bandwidth. It generally doesn't slow down.

@3dinfluence. We also lost power for a few days. Our telco provider had a generator up and running before the battery backup on the switch ran down.

Comcast is shared. You will slow down at peak times. I've seen upload speeds as low as 128k. This didn't last long, but it happened.

Shared means something else too. Your traffic CAN be seen by everyone on your branch. Branches are generally limited to your immediate neighbourhood. This would involve putting the cable modem in promiscuous mode, which I believe there are safeguards against, but the data is out there if you can get to it. You don't even need to leave your house to do it.

Take a look at Uverse or fios if you can get it. Not shared. Nothing on the same wire as everyone else.

Daren Schwenke's user avatar

Depending on your SLA and requirements, I've been under the impression that the T1(E1)/T3(E3) lines are yours to do with what you want, so you can take the CSU/DSU and split into your own branches for phone service and run data side-by-side with your voice service. I wouldn't think that you're interested from the OP, but it might be relevant for people considering a new service setup or working on their home scenarios. My wife's mentor has a T1 to his house since it was cheaper than other options considering his location.

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AnandTech Forums: Technology, Hardware, Software, and Deals

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Anyone using Comcast business class at home?

  • Thread starter jdoggg12
  • Start date Aug 13, 2013
  • Hardware and Technology

jdoggg12

Platinum Member

  • Aug 13, 2013

How do you like it? I'm paying $65/mo for the Blast 50mb and basic cable package. Since the lifespan of the whole "bandwidth caps are suspended" issue is nebulous, I'd like to look into my options. I live in the East SF Bay Area if it matters/helps. How much did it cost to get setup? What're you paying monthly, for what speed? Thoughts about the service in general? Basically, I own my home and rent out a couple of the rooms. We all stream our movies and a couple of us are gamers. Also, I have a medium size home surveillance system (six 3MP IP cameras) that I stream via my home server. Thanks for your input!  

Fardringle

Diamond Member

In many areas, Comcast will not even give you the option to use their Business Class service at an individual residence. Before you worry about whether or not you should change your service contract (and it honestly probably wouldn't make any difference if you already have a 50mbps connection), you might want to contact Comcast to find out if it's even possible at all.  

Fardringle said: In many areas, Comcast will not even give you the option to use their Business Class service at an individual residence. Before you worry about whether or not you should change your service contract (and it honestly probably wouldn't make any difference if you already have a 50mbps connection), you might want to contact Comcast to find out if it's even possible at all. Click to expand...

I used business class at home for several years. Other than having the typical Comcast issues it worked exactly like home. They didn't ask about a business.  

Golden Member

They do prioritize Business customers traffic over Home slightly, but you can only do so much QoS and traffic shaping while still inherently bound to the limits of the technology. The speeds are a little more stable, especially during peak, and you have the bonus of the business SLA and the business support line if you have any issues, but for most home use the price premium just isn't worth it unless service is already particularly unstable where you are. TBH my home Blast connection has been considerably more stable ever since they upped everyones speeds across the board recently, but thats a big YMMV.  

imagoon said: I used business class at home for several years. Other than having the typical Comcast issues it worked exactly like home. They didn't ask about a business. Click to expand...
Mushkins said: They do prioritize Business customers traffic over Home slightly, but you can only do so much QoS and traffic shaping while still inherently bound to the limits of the technology. The speeds are a little more stable, especially during peak, and you have the bonus of the business SLA and the business support line if you have any issues, but for most home use the price premium just isn't worth it unless service is already particularly unstable where you are. TBH my home Blast connection has been considerably more stable ever since they upped everyones speeds across the board recently, but thats a big YMMV. Click to expand...

At the time is was $149/month for 15/2. I have been off it for a few years because they couldn't keep the connection up and running.  

jdoggg12 said: What're you paying at the speed you're at? (thanks for the response!) How much was install? It's not that it's unstable - it's that with the volume of usage we're seeing, I can see us getting on a high-usage watch list. With the monitoring of the security cameras, netflix, online gaming, etc. we're hovering between 350-750GB/month... if/when the cap comes off, I don't see them raise it to (and especially beyond) 500GB. I'll be honest, the service has been pretty reliable, as with you, since the upped caps. I guess you could say that I'm not making any moves for certain, but I'd like to know my options. Click to expand...
Mushkins said: Keep in mind the caps also go up with the tier of service, at least according to the old documentation from before they nixed the caps. It was the basic cable broadband package that had a 250GB cap. The premium service tiers had higher caps, but I dont remember what they were specifically. If they do bring the caps back, you can bet tiers like Blast and Blast Plus aren't going to have a 250GB cap unless they want a million phone calls a month complaining about overages. Click to expand...
Introduction Frequently asked questions about our data usage plans. We'll be launching multiple trial approaches, and here is an overview: In the Nashville, Tennessee, market, we will increase our data usage allowance for all tiers to 300 GB per month and also offer additional gigabytes in increments/blocks (e.g., $10 per 50 GB). In the Tucson, Arizona, market, we will increase our data usage allowance for XFINITY Internet customers subscribing to the Economy tier through the Performance tier from 250 GB to 300 GB. In addition, those customers subscribed to the Blast! tier will receive an increase to 350 GB, those subscribed to Extreme 50 will be increased to 450 GB, and those subscribed to Extreme 105 will be increased to 600 GB (see table below). XFINITY Internet Package New Data Usage Allowance Economy 300 GB Economy Plus 300 GB Internet Essentials 300 GB Performance Starter 300 GB Performance 300 GB Blast! 350 GB Extreme 50 450 GB Extreme 105 600 GB In the Fresno, California, market, we will begin trialing a Flexible-Data Option specifically designed for casual or light Internet users who typically use 5 GB of data or less a month. This option will be available only to Economy Plus customers and will provide a $5 credit if a customer’s total monthly data usage is less than or equal to 5 GB per month. However, if a customer that chooses this option uses more than 5 GB of data in any given month, then she will not receive the $5 credit, and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible-Data Option. In Central Kentucky, Savannah, GA and Jackson, MS, we will begin a trial which will increase our data usage allowance for all XFINITY Internet tiers to 300 GB per month and also offer additional gigabytes in increments/blocks (e.g., $10 per 50 GB). During this trial, XFINITY Internet Economy Plus customers in these markets can choose to enroll in the Flexible-Data Option which will modify their data usage allowance from 300 GB to 5 GB, and provide a $5 credit if their total monthly data usage is less than or equal to 5 GB per month. If customers choose this option and uses more than 5 GB of data in any given month, then they will not receive the $5 credit and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible-Data Option. We believe that the approach we are taking with our data trials is fair because it means those who use more pay more and those who use less can now pay less. Click to expand...
jdoggg12 said: https://customer.comcast.com/help-a...usage-what-are-the-different-plans-launching/ I knew I wasn't that far on off the residential caps... I'm just waiting for the policy to drop to the non-test areas :-\ Click to expand...
Mushkins said: Good ol' Comcast, that's just confusing. Updated 8/8/13 too. I dont even think Extreme 50 is available anymore since Blast! is now 50Mbps. Click to expand...
Mushkins said: I'm sure thats all going to change a dozen times before they actually roll out nationwide caps again anyway. The real question I guess is what costs more: Extreme 105 or an uncapped Business plan + the what, $18 to legally start up a shell business using your home address? Click to expand...
jdoggg12 said: Agreed as well, which is why I'm doing the homework on business class. Given the 24/7 priority service, priority bandwidth, and guarenteed no caps... if the service for 50/10mb business service is under $100/month, that's they way to go. (I was quoted $140/mo for Extreme 105+basic digital cable, or 119 for just the 105mb internet alone) Click to expand...

Priority bandwidth to business users? I think you're all being had...or, I have some ocean-front property in Kansas to sell you. Also, their "24/7 customer service" for businesses is just as useless as it is for residential.  

drebo said: Priority bandwidth to business users? I think you're all being had...or, I have some ocean-front property in Kansas to sell you. Also, their "24/7 customer service" for businesses is just as useless as it is for residential. Click to expand...

gsaldivar

I have clients on Time Warner business-class cable, and it is rock solid for the rated speed. The only limitation was that TV service at the same address loses the ability to order PPV (a non-issue so far).  

jdoggg12 said: Support of your claims? I'd be interested to read up on it (no sarcasm, just trying to get educated) Other perks worth noting are static IP addres and unlocked ports... no? Click to expand...
  • Aug 14, 2013

On a Comcast related note... http://forums.anandtech.com/showthread.php?t=2336658  

Mushkins said: They do prioritize Business customers traffic over Home slightly Click to expand...
  • Aug 15, 2013
Lifted said: Do they state this in an SLA? Time Warner does not provide an SLA for non-fiber circuits. Coax gets best effort for both consumer and business, and I KNOW there is no QoS on businesses lines beyond whatever they may or may not have for consumers. With regards to outages... if it's down, it's down. They'll get to it when they feel like it. Click to expand...

sze5003

I used to have Comcast business class internet at my apartment. My parents owned a pizza shop at one point long ago. They moved out of state and could not pay the etf to cancel the business internet so it got stuck in my name. So I had to install it at my apartment and what I hated was that each time I moved, I had to transfer it. Each time you transfer it, the business part of it renews the 1 or 2 year contract. I finally cancelled it last week for residential internet bundled with my cable. I was paying $59 a month for their business starter package. I was also paying 70 for digital preferred cable. Now I pay $89 a month for both internet and cable. The advertised residential speed is 15/5 but speed tests show I get 25/5. Fast enough for everything I do so far. What I liked about business class was the support , you had an issue they were very adamant on helping and fixing it even if you have your own modem. What I hated was the required contract and etf if you must cancel. It's a little more pricey than residential but it's rock solid. I'm not having any bandwidth issues with my residential now anyway.  

Kadarin

  • Aug 16, 2013

I don't have it right now, but I had it at two previous residences. We got a deal on 22/5 through my work and always got at least that speed (usually considerably faster) with excellent uptime. I was always very pleased with the service, and will get it again if possible when I move.  

  • Aug 17, 2013

Damn - you guys are getting some great deals. I am (was) paying $85/mo for my Blast service (55/10) residential service. The service and uptime was great, but the price is just too high. I just completed my switch to CenturyLink 40/5 VDSL2 today, for $45/mo, and an additional $10 off my DirecTV bill. Anyways $65/mo for Blast and cable is pretty good - I would stick with that until you absolutely need to change, and as long as the service is stable.  

The Comcast business class accounts come with a static IP address, which you can't get with a residential account.  

They suspended residential caps in my area a few months ago. If they were to reinstate them, I would have no choice but to go back to business class internet again despite being on a contract and living in an apartment where I may need to move later. That's the only drawback, and paying more for cable too since you can't bundle a business account with residential.  

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IMAGES

  1. Comcast Business Class VoiceEdge Presentation

    comcast business class sla

  2. What is SLA & How Can it Benefit Your Business Development?

    comcast business class sla

  3. Comcast Business Class on Behance

    comcast business class sla

  4. Comcast Business Class :30 Spot

    comcast business class sla

  5. Comcast Business Class

    comcast business class sla

  6. Automated Comcast Business Class Paperwork Creator

    comcast business class sla

COMMENTS

  1. Comcast Business Promise

    Business Trunking. 60-day money-back guarantee limited to the monthly recurring fee paid for your first 60 days of service, excluding installation charges, fees, taxes, or per-call charges. Service level agreement (SLA) for end-to-end coverage of Comcast-provided equipment, the local area network (LAN), and the backbone network.

  2. Small Business Terms and Conditions

    Use of Comcast Teleworker is subject to Comcast Teleworker Master Services Agreement and the Comcast Business Services and Commercial High-Speed Internet Acceptable Use Policy. A copy of the Comcast Teleworker Master Services agreement may be obtained by calling 800-316-1619.

  3. PDF Business Class Trunk Service Level Agreement

    These terms shall apply in addition to the Comcast Business Services Terms and Conditions, including its provisions applicable to Voice Services, and in the event of any conflict between the two, the terms below shall prevail. Trunk Services, Comcast's Trunk Services is backed by the following Service Level Agreement ("SLA"): Definitions

  4. Customer Agreements, Policies & Service Disclosures

    If you need immediate assistance for account or service-related issues or questions, including about the Affordable Connectivity Program, please call 1-800-Xfinity for Xfinity residential services or 1-800-391-3000 for Comcast Business Services. Customer Agreements, Policies & Service Disclosures.

  5. Service Level Agreements

    Open navigation menu Close navigation menu Go to the Comcast Business Homepage. Home; Product Catalog; Service Level Agreements; Customer Escalation Process; Customer/End-User Training; FAQs; ... SLA; Category 5 - Managed Internet Service - SLA; Category 23 Metropolitan Area Network Ethernet - SLA; Category 24 Flat Rate Internet Services - SLA;

  6. Comcast Business Internet Review and Pricing in 2024

    Static IP Addresses. Comcast offers static IP addresses for all business fiber and dedicated internet clients. For business internet, a static IP address starts at $24.95 per month with the option to buy one, three or 13 permanent addresses for an additional charge. With dedicated plans, Comcast assigns up to two permanent IP addresses per ...

  7. The Current State of Network Connectivity SLAs

    We polled 235 professionals to find out if they currently have SLAs with their vendors, and here's what they told us. More than one-third of respondents - 38 percent - don't have any SLAs in place at all. Of those, 21 percent regret that fact and the remaining 79 percent have no issues. Almost two-thirds of respondents - 62 percent ...

  8. PDF SERVICE LEVEL AGREEMENT I.

    SERVICE LEVEL AGREEMENT The Service Levels applicable to the Product are set forth below. This Service Level Agreement ... (beginning from the time Customer first files a support ticket with Comcast and ending when ... Standard support includes access only during business hours (9:00AM-5:00PM). Premium Support includes access on a 24/7/365 ...

  9. Comcast Business

    Give your business a head start in 2024 and get a great deal on powerful internet with speeds to help take your business to the next level. Or get started with fast, reliable Internet and cybersecurity - just $49.99/mo. Pricing for 12 months with 1-year agreement when you enroll in Auto Pay and Paperless Billing. $59.99/mo without enrollment.

  10. Comcast business, provisioned speeds and SLA? : r/Comcast_Xfinity

    Business coax cable internet, the last I looked, does not have any kind of SLA as it rides on the same network as residential. Enterprise fiber through comcast, however, does have SLA and is basically dedicated for your particular bandwidth you pay for, in that they assume you will use 100% of your allocated bandwidth.

  11. Manage Your Comcast Business Services

    Comcast Business offers fast and reliable internet, phone, and TV services for your business. To access your account, sign in here and enjoy the benefits of online billing, email, and more.

  12. Service Level Agreement

    Download this Agreement. The Service Level Agreement describes the service levels and remedies pertaining to the receipt of Comcast's IP Data Suite service pursuant to an executed Comcast Master Services Agreement and IP Data Suite Schedule. The Service Level Agreement describes th.

  13. Comcast Business Internet Repair Response Time

    If your service is fully down, as in you call in and the techs on the other end cannot get a signal from your modem. They'll escslate your ticket and if it's approved they have four hours to respond. Now actually getting you back online is a different story, but they'll respond. Though, basic business class internet doesn't have any type of an SLA.

  14. What benefits do a T1 line provide over "business-class" cable?

    We are in a semi-rural area, so our internet connection options are pretty limited. We currently pay about $500/month for a dedicated T1 line at 1.5/1.5 Mbps from the local ISP. In comparison, Comcast is offering a 16/2 Mbps "business" internet connection for $90/month. Other than raw speed and their SLAs, what metrics should I be comparing the ...

  15. Comcast Business

    Get anytime, anywhere account access with the Comcast Business App. Pay Your Bill Online. Make and schedule payments, customize your billing options, and more. Manage Your Account. View and pay your bill, customize your account preferences, manage your services, and more. Access Cloud Solutions.

  16. Anyone using Comcast business class at home?

    The speeds are a little more stable, especially during peak, and you have the bonus of the business SLA and the business support line if you have any issues, but for most home use the price premium just isn't worth it unless service is already particularly unstable where you are. ... The Comcast business class accounts come with a static IP ...

  17. What are your thoughts on Comcast Business Class? : r/sysadmin

    Comcast can be a pain at times, but their business class is a bit better from the customer service / reliability stand point. You probably will have months of "build out" to get through, that usually takes a couple months or more. Price for performance is basically untouchable except Verizon Fios (in our area).

  18. Comcast Business Class : r/cordcutters

    Comcast Business Class. Current Comcast customer here. Recently discontinued our cable and my roomates and I are now paying $60 a month for 12mb/s down 250GB limit internet. Even before cuttting the cord we went over the 250 GB limit once and got "the call." There's a comcast business plan for $60 a month with comparable speeds and no caps.

  19. Switched to Comcast business service because someone here ...

    Someone commented about avoiding the Comcast BS by signing up for their business service. I thank this unknown poster before and I do it again. With AT&T costs kept slowly rising and speed was maxed out, due to distance, at 12 mps down. Comcast Business 100 tier was advertised at $108 plus the fees not mentioned that accrue in any ISP service.

  20. PDF BUSINESS SERVICES CUSTOMER TERMS AND CONDITIONS business.comcast.com/terms

    Business (also known as Business Class) and Hospitality commercial digital voice services, including enhanced voice (including Business VoiceEdge™), toll free, remote call forwarding and trunk services ("Voice"), Comcast Business (also known as Business Class) commercial cable television services ("Video"), Comcast Business (also ...

  21. Comcast Business Class vs Residential : r/homelab

    There's not an SLA. At my previous job, we had Comcast business class for our primary internet; when it failed; and our corporate users couldn't get out online; there was no legal recourse. Luckily we had an Ethernet hand off for our servers; so I dumped traffic to an unused public ip addr till the comshit modem came back up. EVERY TIME IT ...