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  • Download and install Authenticator
  • Set up verification codes in Authenticator app
  • Add non-Microsoft accounts to Authenticator
  • Add Microsoft accounts to Authenticator
  • Add work or school accounts to Authenticator
  • Authenticator for Android in China
  • Back up and recover account credentials
  • Common questions about Authenticator
  • Troubleshoot problems with Authenticator
  • Import passwords into Authenticator
  • Manually add an account to Authenticator
  • Sign in with Authenticator
  • Change two-step verification settings
  • Common problems with two-step verification for work or school accounts
  • Manage app passwords for two-step verification
  • Set up a mobile device as a two-step verification method
  • Set up an office phone as a two-step verification method
  • Set up an authenticator app as a two-step verification method
  • Work or school account sign-in blocked by tenant restrictions
  • Sign in to your work or school account with two-step verification
  • Manage front line users with My Staff
  • My Account portal for work or school accounts
  • Change your work or school account password
  • Find the administrator for your work or school account
  • Change work or school account settings in the My Account portal
  • Manage organizations for a work or school account
  • Manage your work or school account connected devices
  • Switch organizations in your work or school account portal
  • Search your work or school account sign-in activity
  • View work or school account privacy-related data
  • Sign in using two-step verification or security info
  • Create app passwords in Security info (preview)
  • Set up a phone call as your verification method
  • Set up a security key as your verification method
  • Set up an email address as your verification method
  • Set up security questions as your verification method
  • Set up text messages as a phone verification method
  • Set up the Authenticator app as your verification method
  • Set up Security info from a sign-in page
  • Join your Windows device to your work or school network
  • Register your personal device on your work or school network
  • Troubleshooting the "You can't get there from here" error message
  • Organize apps using collections in the My Apps portal
  • Sign in and start apps in the My Apps portal
  • Edit or revoke app permissions in the My Apps portal
  • Troubleshoot problems with the My Apps portal
  • Update your Groups info in the My Apps portal
  • Set up password reset verification for a work or school account

Reset your work or school password using security info

  • Change your work or school account password using security info

work school account problem

If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. Your administrator must turn on this feature for you to be able to set up your information and reset your own password.

If you know your password and you want to change it, see the "How to change your password" sections of this article.

Important:  This article is intended for users trying to use reset a forgotten or unknown work or school account password. If you're an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the  Deploy Azure AD self-service password reset and other articles .

How to reset or unlock your password for a work or school account

If you can't access your Azure Active Directory (Azure AD) account, it could be because either:

Your password isn't working and you want to reset it, or

You know your password, but your account is locked out and you need to unlock it.

In the  Enter password  screen, select  Forgot my password .

Get back into your account screen

Note:  If your administrator hasn't turned on the ability for you to reset your own password, you'll see a  Contact your administrator  link instead of the  Get back into your account  screen. This link lets you contact your administrator about resetting your password, through either email or a web portal.

Get back into your account, verification step number one

Depending on how your administrator has set up your organization, some of these verification options might not be available. You must have previously set up your mobile device for verification using at least one of these methods.

Additionally, your new password might need to meet certain strength requirements. Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character.

Reset methods

Reset your password using an email address.

Sends an email to the email address you previously set up in two-step verification or security info. If your administrator has turned on the security info experience, you can find more info about setting up an email address in the  Set up security info to use email (preview)  article. If you're not yet using security info, you can find more info about setting up an email address in the  Set up my account for two-step verification  article.

Select  Email my alternate email , and then select  Email .

Type the verification code from the email into the box, and then select  Next .

Type and confirm your new password, and then select  Finish .

Reset your password using a text message

Sends a text message to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up text messaging in the  Set up security info to use text messaging (preview)  article. If you're not yet using security info, you can find more info about setting up text messaging in the   Set up my account for two-step verification  article.

Select  Text my mobile phone , type your phone number, and then select  Text .

Type the verification code from the text message into the box, and then select  Next .

Reset your password using a phone number

Places an automated voice call to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up a phone number in the  Set up security info to use a phone call (preview)  article.

Select  Call my mobile phone , type your phone number, and then select  Call .

Answer the phone call and follow the instructions to verify your identity, and then select  Next .

Reset your password using security questions

Shows you the list of security questions you set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up your security questions in the  Set up security info to use pre-defined security questions (preview)  article. 

Select  Answer my security questions , answer the questions, and then select  Next .

Reset your password using a notification from your authenticator app

Sends an approval notification to the authenticator app. If your administrator has turned on the security info experience, you can find more info about setting up an authenticator app to send a notification in the  Set up security info to use an authentication app (preview)  article. If you're not yet using security info, you can find more info about setting up an authenticator app to send a notification in the  Set up my account for two-step verification  article.

Select  Approve a notification on my authenticator app , and then select  Send Notification .

Approve the sign-in from your authenticator app.

Reset your password using a code from your authenticator app

Accepts a random code provided by your authentication app. If your administrator has turned on the security info experience, you can find more info about setting up an authenticator app to provide a code in the  Set up security info to use an authentication app (preview)  article. If you're not yet using security info, you can find more info about setting up an authenticator app to provide a code in the  Set up my account for two-step verification  article.

Select  Enter a code from my authenticator app , and then select  Send Notification .

Open your authenticator app, type the verification code for your account into the box, and then select  Next .

After you get the message saying that your password has been reset, you can sign in to your account using your new password.

If you still can't access your account, you should contact your organization's administrator for more help.

After resetting your password, you might get a confirmation email that comes from an account like, "Microsoft on behalf of your_organization ." If you get a similar email, but you didn't recently reset your password, you must contact your organization's administrator immediately.

How to change your password

If you just want to change your password, you can do it through the Office 365 portal, the My Apps portal, or the Windows 10 sign-in page.

To change your password using the Office 365 portal

Use this method if you typically access your apps through the Office portal:

Sign in to your  Office 365 account , using your existing password.

Select your profile on the upper-right side, and then select  View account .

Select  Security & privacy  >  Password .

Type your old password, create and confirm your new password, and then select  Submit .

To change your password from the My Apps portal

Use this method if you typically access your apps from the My Apps portal:

Sign in to the  My Apps portal , using your existing password.

Select your profile on the upper-right side, and then select  Profile .

Select  Change password .

To change your password at Windows sign-in

If your administrator turned on the functionality, you can see a link to Reset password on your Windows 7, Windows 8, Windows 8.1, or Windows 10 sign-in screen.

Select the  Reset password  link to start the password reset process without having to use the normal web-based experience.

Confirm your user ID and select  Next .

Select and confirm a contact method for verification. If necessary, choose a second verification option that's different from your previous one, filling in the necessary info.

On the  Create a new password  page, type and confirm your new password, and then select  Next . Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character.

After you get the message saying that your password has been reset, you can select  Finish . If you still can't access your account, you should contact your organization's administrator for more help.

Common problems and their solutions

Here are some common error cases and their solutions:

Learn about security info in the  Security info (preview) overview article.

If you're trying to get back into a personal account like Xbox, hotmail.com, or outlook.com, try the suggestions in the  When you can't sign in to your Microsoft account article.

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Work or school account problem keeps popping up Windows 11

The “Work or school account problem” error message that keeps popping up in Windows 11 is a common issue faced by users who are attempting to access specific features, services, or applications that require a Microsoft account. The error pop-up may also appear randomly or as soon as you sign into your Windows. The full error message typically reads, “ We need to fix your work or school account (most likely your password changed). Select here to fix it in Shared experiences settings. ” This problem arises due to a conflict or inconsistency with the work or school account settings.

Linked issue : “Microsoft Account Problem” Notification in Windows 10/11

Work or school account problem keeps popping up Windows 11

In this comprehensive guide, we will delve into two primary solutions to tackle this issue: removing the work or school account from Windows 11 if it is no longer needed, and correcting account settings if you still require the account.

Page Contents

What is a work or school account in Windows?

A Microsoft account is a personal account that can be used across various Microsoft services, including OneDrive, Office 365, Xbox, and more. Work or school accounts, conversely, are created and managed by organizations and educational institutions. These accounts offer access to resources and applications tailored to the organization or school and may come with distinct permissions and limitations compared to a personal Microsoft account.

Also see : How to Remove Microsoft Account From Windows 11/10

Work or school account problem

Removing the work or school account from Windows 11

If you have graduated from school, left the organization associated with your work or school account, or simply no longer need access to the account’s resources, removing the account from your Windows 11 device is a viable solution. This will not only prevent the error message from appearing but also ensure a seamless user experience.

To remove a work or school account from Windows 11, follow these detailed steps:

  • Press Win + i to open the Settings app. This keyboard shortcut will quickly launch the app, allowing you to make the necessary changes.

Windows 11 accounts settings

By completing these steps, you will remove the account from your device, stop the error messages from appearing, and eliminate access to any organization-specific resources and applications linked to that account.

Useful tip : How to Login Windows 11 Without Microsoft Account

Using Credential Manager to remove the work or school account

Another approach to removing your work or school account from Windows 11 is by using the Credential Manager. The Credential Manager is a built-in Windows utility that stores and manages your usernames and passwords for various services and applications, including work or school accounts.

To remove a work or school account using Credential Manager, follow these steps:

  • Press Win + S to open the Windows Search bar.

Credential Manager Windows 11

  • In the Credential Manager, click on “Windows Credentials.”
  • Locate the entry associated with the work or school account you want to remove. The entry will typically have a prefix like “MicrosoftAccount” or “ADAL” followed by your account email address.

Delete work or school account in Windows 11 using credential manager

After removing the account using Credential Manager, restart your computer for the changes to take effect. This should help prevent the work or school account pop-up error message from appearing and ensure a smoother user experience.

Additional resource : How to Auto Login Windows 11 Without Password or PIN

Correcting account settings

If you still need access to the work or school account, you can take the following actions to correct your account settings and resolve the issue.

Switch to the correct account

First, verify that you are signed in with the appropriate account. This will ensure you are using the correct account credentials, which may solve the problem. To switch accounts:

  • Press Win + i to open the Settings app.
  • Navigate to “Accounts,” and then select “Your info.”
  • If you are currently using a personal Microsoft account, click “Sign in with a work or school account” and follow the on-screen prompts to switch accounts.

By switching to the correct account, you might resolve the issue and regain access to the desired features and services.

Check account permissions

If the problem persists, your account may lack the necessary permissions to access the features or services causing the issue. In this case, contact your organization’s IT administrator, who can review your account’s configuration and make any necessary adjustments.

The IT administrator may perform the following tasks:

  • Verify that your account has the appropriate licenses and permissions to access the required resources and applications.
  • Check for any inconsistencies in the account settings or authentication methods.
  • Update your account permissions or licenses as needed to ensure you can access the features and services.

By working with your IT administrator, you can ensure that your account has the correct permissions and settings, which should resolve the problem.

Related guide : Give Admin Permission/Rights to a User in Windows 11/10

Final thoughts

The “Work or school account problem” keeps popping up issue in Windows 11 usually occurs because there is an active work or school account associated with your Microsoft account, or there is an issue with your work or school account that needs to be fixed. This guide has provided steps to remove your work or school account if you no longer need it, or to contact your organization’s IT administrator to ensure that there is no problem with your work or school account.

It is important to remember that work or school accounts are managed by your organization or educational institution, and sometimes, the issue may be caused by factors beyond your control. In such cases, it is advisable to reach out to your organization’s IT administrator for assistance. They have the tools and expertise needed to diagnose and resolve account-related issues, ensuring that you have access to the resources and services you require.

Work or school account problem keeps popping up Windows 11

  • How to Remove Microsoft Account From Windows 11/10
  • “Microsoft Account Problem” Notification in Windows 10/11

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How to Fix Microsoft Account Problem in Windows 10

By: Waseem Patwegar | January 15, 2023

If you are recieving “Microsoft Account Problem” notification on your computer, the problem is unlikely be due to your computer being hacked or your Microsoft Account being compromised. You can find below the steps to fix this problem.

Fix Microsoft Account Problem in Windows 10

Microsoft Account Problem in Windows 10

In general, the following variations of “Microsoft Account Problem” notifications have been reported by users.

Message#1 : “We need to fix your Microsoft Account (most likely your password changed). Select here to fix it in Shared experiences.”

Message#2: “You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device.”

Message#3: “We need to fix your work or school account before you can use shared experiences. Select this message to open Settings and fix things.”

When Users see such alarming messages, they naturally think in terms of their computer being hacked or their Microsoft Account being compromised.

As mentioned above, the problem in most cases is likely to be due to a bug in “Shared Experiences” feature in Windows 10 and not due to any problem with your Microsoft Account.

1. Disable Shared Experiences

In a majority of cases, the problem” can be fixed by disabling “Nearby Sharing” and “Shared Across devices” features in Windows 10.

1. Go to Settings > System > click on Shared Experiences in the left-pane. In the right-pane, scroll down and disable Share content with nearby device option.

Disable Nearby Sharing

2. On the same screen, scroll down a bit and disable Share Across devices option.

Disable Share Across Devices Option

Hopefully, after this you should no longer find Windows 10 unnecessarily prompting you to fix your Microsoft Account.

2. Verify Your Account

In certain cases, the problem is due to your Microsoft Account not being verified on the computer.

1. Go to Settings > Accounts > Your Info and click on Verify .

Verify Microsoft Account

2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In .

3. Next, you may (or may not) be prompted to verify your Microsoft Account using a security code. If prompted, enter the Email Address to receive the security code and click on Next .

4. Get the Security code from your Email Account and enter the Security Code  to verify your Microsoft Account.

3. Remove Microsoft Account

If you are still unable to fix the problem, you can consider using a Local User Account , instead of using Microsoft Account to login to your computer.

The steps to remove Microsoft Account are available in this guide: How to Remove Microsoft Account from Windows 10 .

  • Stop Microsoft Teams Starting Automatically in Windows 10
  • How to Delete or Uninstall Microsoft Apps in Windows 10

OnMSFT.com

How to manage personal, work and school accounts in Windows 10

James Walker

June 22, 2017

Image of reflection on glass showing people working with Microsoft devices with "Office 365" text

Looking for more How To posts? Check out our How To Page for all the latest tips on Windows, Microsoft Teams, LinkedIn, and more!

head to the “Access work or school” pageWindows 10 includes simplified options for staying connected to your work or school account on your personal device. Unlike previous Windows versions, you can use files and resources provided by your organisation without having to switch user accounts. The operating system lets you link external accounts to your main sign-in address.

Screenshot of Windows 10 Creators Update "access work or school" settings page

To get started, head to the “Accounts” section of the Settings app. Microsoft changed the arrangement of the work access settings with the Windows 10 Creators Update so the next stage depends on your Windows version.

If you have the Creators Update installed, head to the “Access work or school” page and click the “Connect” button. On older editions of Windows 10, the option is called “Work access.” Click the “Add a work or school account” link to start the sign-in procedure.

Screenshot of Windows 10 "set up a work account" prompt

In the “Set up a work or education account” prompt that appears, enter your organisation email address to connect your account. Click the “Next” button and Windows will configure your new account and add it to the system. When the process completes, you’ll be able to access your work or school email, apps and networking utilities on your personal PC. The account will be accessible in the Mail app and corporate apps can be downloaded from the Windows Store.

In many instances, this will be all you need to access your work or school account in Windows 10. In some instances, you may need to go a step further. Organisations might require you to register your device with their Azure Active Directory server. This gives them more control over your device, including the ability to retrieve files and remotely lock it down.

Screenshot of Windows 10 add account confirmation screen

To connect to an Azure Active Directory, click the “Join this device to Azure Active Directory” link in the “Set up a work or education” account window. Enter your organisation-provided Office 365 email address and follow the prompts to add the account. If you’re on the same network as your organisation’s Active Directory, use the “Join this device to a local Active Directory domain” link and provide the domain name of the Azure server to connect to.

In either case, you’ll be prompted to review and accept your organisation’s new controls over your device. Once you confirm the Azure Active Directory policies, your device will be connected to your work or school. It’ll effectively be registered as one of their devices, giving them complete control over its operation. You’ll be able to access your email, company files and Windows Store for Business apps once the account is linked.

Screenshot of Windows 10 removing an account

Linking a work or school account to Windows 10 lets you use your company’s resources without being confined to the Office 365 web apps. If you aren’t sure of the settings to use, you can refer to Microsoft’s online documentation. When you’re connecting to an Azure Active Directory, your organisation’s IT administrator should be able to assist you to get your device configured with the correct policies.

If you need to remove a work or school account, return to the “Accounts” section of the Settings app and navigate back to the “Access work or school” page. Click the account you want to unlink and press the “Disconnect” button. Follow the prompts to complete the account removal process.

Windows 10 Insider build 16226: is it buggy for you, too?

Windows 10 preview build 16226 chock full of features (and bugs): here’s our recap.

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Troubleshooting and Resolving Work or School Account Problems

  • January 2024
  • 10 minutes read
  • Correction policy

fix work or school account problem error

With my expertise in troubleshooting and problem-solving, I'll guide you through the steps to resolve this error. By using my fluent English writing skills, I will provide you with clear and concise instructions.

Stay assured that I will deliver an engaging and informative solution without overwhelming you with technical jargon. As a proficient SEO content writer, my focus is on delivering valuable information that is easy to understand and implement. Get ready to overcome your "work or school account problem" error and get back on track with your work or studies.

Work or school account errors can impact your productivity and collaboration capabilities, hindering your ability to communicate and collaborate effectively.

People also ask

We need to fix your work or school account on windows 10 (video).

Understanding Work or School Account Errors

Have you ever encountered an error message when trying to access your work or school account? These errors can be frustrating and may prevent you from completing important tasks.

Common Work or School Account Errors

Fixing work or school account errors.

  • Double-check your login credentials: Make sure you are using the correct username and password. If you continue to receive the invalid login credentials error, contact your IT support team for assistance.
  • Wait for the account to unlock: If you receive the account locked error, wait for the account to unlock itself or contact your IT support team to have the account unlocked.
  • Refresh the page: If you receive a server error, try refreshing the page. This may resolve the issue.
  • Update your browser: If you receive a browser incompatibility error, update your browser or use a different browser to access the account.

Understanding work or school account errors can be challenging, but by following the tips provided in this article, you can fix common errors and regain access to your account.

→   Everything you need to know about excusing absences from school in New York

Common Causes of Work or School Account Problems

  • Forgotten Password: This is one of the most common problems faced by users. To resolve this issue, users can reset their password by clicking on the "Forgot Password" link on the login page. They will be prompted to enter their email address or username, after which they will receive an email with a link to reset their password.
  • Incorrect Password: Users may enter the wrong password multiple times, which locks their account for security reasons. To unlock their account, users must wait for a certain amount of time or contact their IT support team for assistance.
  • Account Disabled: In some cases, accounts may be disabled due to inactivity or policy violations. Users can contact their IT support team to request the re-enablement of their account.
  • Corrupt Profile: Over time, user profiles may become corrupted due to software glitches, hardware failures, or viruses. In such cases, users can contact their IT support team for assistance in repairing or restoring their profile.
  • Outdated Software: Work or school accounts may require specific software or applications to function properly. If users do not have the latest version of these software or applications, they may encounter errors or problems accessing their account.
  • Network Issues: Problems with the network or internet connection can prevent users from accessing their work or school accounts. Users can try connecting to a different network or contact their IT support team for assistance.

Work or school account problems can be caused by various factors, including forgotten passwords, incorrect passwords, account disabling, corrupt profiles, outdated software, and network issues. Users can try several solutions to resolve these problems, but if they are unable to do so, they can contact their IT support team for further assistance.

What are some common causes of work or school account problems? Common causes include forgotten passwords, expired accounts, incorrect login credentials, and security breaches.

How can I troubleshoot and resolve work or school account problems? You can try resetting your password, contacting your IT department for assistance, checking for any account expiration notices, and ensuring your login credentials are correct.

What should I do if I suspect a security breach in my work or school account? If you suspect a security breach, immediately report it to your IT department, change your password, and enable any available security features such as two-factor authentication.

Why is it important to keep my work or school account credentials secure? Keeping your account credentials secure is vital to protect sensitive information, prevent unauthorized access, and maintain the integrity of your work or school account.

→   What Makes Some High School Years Easier Than Others?

Troubleshooting Work or School Account Issues

Sure, here's an informative and highly proficient SEO content about troubleshooting work or school account issues.

Are you having trouble accessing your work or school account? Don't worry, we're here to help.

Issue 1: Forgot Password

If you've forgotten your password, don't worry, it happens to the best of us. Here are the steps to reset your password:

  • Open the login page for your work or school account.
  • Click on the "Forgot Password" link.
  • Enter the email address associated with your account.
  • Check your email for a password reset link.
  • Click on the link and follow the instructions to reset your password.

Issue 2: Locked Account

If your account has been locked, it usually means that you've entered the wrong password too many times. Here's what you can do:

  • Wait for the lockout period to expire. This is usually a few minutes to an hour.
  • Try logging in again. If you're still having trouble, contact your IT department or support team for help.

Issue 3: Connection Issues

If you're having trouble connecting to your work or school account, there are a few things you can try:

  • Check your internet connection. Make sure you have a strong and stable connection.
  • Clear your browser's cache and cookies. This can help resolve any issues with your browser.
  • Disable any firewall or antivirus software that may be blocking the connection.
  • Try logging in from a different device or location.

Issue 4: Account Disabled

If your account has been disabled, it usually means that there has been a security breach or suspicious activity on your account. Here's what you can do:

  • Contact your IT department or support team for help. They will guide you on the next steps to take.
  • Make sure you've followed all the security protocols and guidelines for your work or school account.

Troubleshooting work or school account issues can be frustrating, but with the right steps, you can get back on track in no time. Always contact your IT department or support team for help.

💡 When troubleshooting work or school account issues, always check your internet connection first. A stable and reliable internet connection is crucial for accessing and managing your account.

→   How many all high school students report being very stressed?

Resolving Work or School Account Errors

When it comes to resolving work or school account errors, there are several steps you can take to get back on track.

Step 1: Identify the Issue

The first step in resolving any issue is to identify the problem. Take a moment to assess the situation and determine what is causing the error. Is the account not working or is there an error message preventing you from accessing it? Once you have identified the issue, you can begin to troubleshoot and fix the problem.

Step 2: Check Your Password

One of the most common reasons for account errors is a forgotten or incorrect password. Make sure that your password is entered correctly and that it meets the requirements set by your school or workplace. If you have forgotten your password, follow the instructions on the login page to reset it.

Step 3: Clear Your Cache and Cookies

Sometimes, errors can occur due to issues with your browser or computer. Clearing your cache and cookies can help resolve these issues and allow you to access your account without any problems.

  • Google Chrome: Click on the three dots in the top right corner, select "Settings", then "Advanced Settings", and finally "Clear Browsing Data."
  • Mozilla Firefox: Click on the three bars in the top right corner, select "Preferences", then "Privacy & Security", and finally "Clear Firefox History."
  • Microsoft Edge: Click on the three dots in the top right corner, select "Settings", then "Advanced Settings", and finally "Clear browsing data."

Step 4: Contact Support

If you have tried everything and are still experiencing issues with your work or school account, it may be time to contact support. Reach out to your school or workplace's IT department and explain the issue you are experiencing. They will be able to assist you in resolving the problem and getting your account up and running again.

Resolving work or school account errors can be a simple process with a few easy steps. By identifying the issue, checking your password, clearing your cache and cookies, and contacting support, you can fix any errors and get back to work or school.

Preventing Future Work or School Account Problems

  • Use a strong and unique password for each account, and change them regularly.
  • Enable two-factor authentication whenever possible.
  • Keep your software and security systems up-to-date.
  • Be cautious when clicking on links or downloading attachments.
  • Use a reputable antivirus program.
  • Use a VPN to protect your online privacy.
  • Avoid using public Wi-Fi networks.
  • Regularly back up your important data.
  • Use a password manager to store and organize your passwords.
  • Keep your personal information private and don't share it unnecessarily.

Prevention is always better than cure. By taking these simple precautions, you can significantly reduce the risk of encountering account problems in the future.

Best Practices for Account Security

By following these best practices, you can significantly reduce the risk of encountering account problems in the future. Stay vigilant and always keep your security in mind.

What else can we conclude but that

In conclusion, resolving work or school account problems requires a systematic approach and a thorough understanding of the underlying causes. By following the steps outlined in this guide, you can effectively troubleshoot and fix various account-related issues, ensuring seamless access to important resources and maximizing your productivity. Remember to stay proactive in preventing future problems by implementing recommended security measures and keeping your account information up to date.

With the right knowledge and strategies, you can overcome work or school account errors and focus on what truly matters-achieving your goals and excelling in your work or studies.

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Troubleshooting Windows device enrollment errors in Intune

  • 3 contributors

This article helps Intune administrators understand and troubleshoot error messages when enrolling Windows devices in Microsoft Intune. See Troubleshoot device enrollment in Microsoft Intune for additional, general troubleshooting scenarios.

Error hr 0x8007064c: The machine is already enrolled

Enrollment fails with the error "The machine is already enrolled." The enrollment log shows error hr 0x8007064c .

Cause: This failure may occur for one of these reasons:

  • The computer was previously enrolled
  • The computer has the cloned image of a computer that was already enrolled.
  • The account certificate of the previous account is still present on the computer.

From the Start menu, type Run -> MMC .

Choose File > Add/Remove Snap-ins .

Double-click Certificates , choose Computer account > Next , and select Local Computer .

Double-click Certificates (Local computer) and choose Personal > Certificates .

Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present.

If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement and all sub keys.

Try to re-enroll.

If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95 .

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows

Error 8018000a: The device is already enrolled.

Error 8018000a: "Something went wrong. The device is already enrolled. You can contact your system administrator with the error code 8018000a."

Cause: One of the following conditions is true:

  • A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID. To determine whether this is the case, go to Settings > Accounts > Work Access . Look for a message that's similar to "Another user on the system is already connected to a work or school. Please remove that work or school connection and try again."

Use these steps to remove the other work or school account.

  • Sign out of Windows, then sign in by using the other account that has enrolled or joined the device.
  • Go to Settings > Accounts > Work Access , then remove the work or school account.
  • Sign out of Windows, then sign in by using your account.
  • Enroll the device in Intune or join the device to Microsoft Entra ID.

This account is not allowed on this phone.

Error: "This account is not allowed on this phone. Make sure the information you provided is correct, and then try again or request support from your company."

Cause: The user who tried to enroll the device doesn't have a valid Intune license.

Solution: Assign a valid Intune license to the user, and then enroll the device.

Looks like the MDM Terms of Use endpoint is not correctly configured.

You use both MDM for Microsoft 365 and Intune on the tenant. And the user who tries to enroll the device doesn't have a valid Intune license or an Office 365 license. In this situation, you may receive the following error message:

Something went wrong. Looks like we can't connect to the URL for your organization's MDM terms of use. Try again, or contact your system administrator with the problem information from this page.

The MDM terms and conditions in Microsoft Entra ID is blank or doesn't contain the correct URL.

To fix this issue, use one of the following methods:

Assign a valid license to the user

Go to the Microsoft 365 Admin Center , and then assign either an Intune or a Microsoft 365 license to the user.

Correct the MDM terms of use URL

  • Sign in to the Azure portal , and then select Microsoft Entra ID .
  • Select Mobility (MDM and MAM) , and then click Microsoft Intune .
  • Select Restore default MDM URLs , verify that the MDM terms of use URL is set to https://portal.manage.microsoft.com/TermsofUse.aspx .
  • Choose Save .

Something went wrong.

Error 80180026: "Something went wrong. Confirm you are using the correct sign-in information and that your organization uses this feature. You can try to do this again or contact your system administrator with the error code 80180026."

Cause: This error can occur when you try to join a Windows 10 computer to Microsoft Entra ID and both of the following conditions are true:

  • MDM automatic enrollment is enabled in Azure.
  • The Intune PC software client (Intune PC agent) is installed on the Windows 10 computer.

Use one of the following methods to address this issue:

Disable MDM automatic enrollment in Azure.

  • Sign in to the Azure portal .
  • Go to Microsoft Entra ID > Mobility (MDM and MAM) > Microsoft Intune .
  • Set MDM User scope to None , and then click Save .

Uninstall the Intune client

Uninstall the Intune PC software client agent from the computer.

The software cannot be installed.

Error: "The software cannot be installed, 0x80cf4017."

Cause: The client software is out of date.

  • Sign in to https://admin.manage.microsoft.com .
  • Go to Admin > Client Software Download , and then click Download Client Software .
  • Save the installation package, and then install the client software.

The account certificate is not valid and may be expired.

Error: "The account certificate is not valid and may be expired, 0x80cf4017."

Your organization does not support this version of Windows.

Error: "There was a problem. Your organization does not support this version of Windows. (0x80180014)"

Cause: Windows MDM enrollment is disabled in your Intune tenant.

To fix this issue in a stand-alone Intune environment, follow these steps:

  • In the Microsoft Intune admin center , chooses Devices > Enrollment restrictions > choose a device type restriction.
  • Choose Properties > Edit (next to Platform settings ) > Allow for Windows (MDM) .
  • Click Review + Save .

A setup failure has occurred during bulk enrollment.

Cause: The Microsoft Entra user accounts in the account package (Package_GUID) for the respective provisioning package aren't allowed to join devices to Microsoft Entra ID. These Microsoft Entra accounts are automatically created when you set up a provisioning package with Windows Configuration Designer (WCD) or the Set up School PCs app. And these accounts are then used to join the devices to Microsoft Entra ID.

Sign in to the Azure portal as administrator.

Go to Microsoft Entra ID > Devices > Device Settings .

Set Users may join devices to Microsoft Entra ID to All or Selected .

If you choose Selected , click Selected , and then click Add Members to add all users who can join their devices to Microsoft Entra ID. Make sure that all Microsoft Entra accounts for the provisioning package are added.

For more information about how to create a provisioning package for Windows Configuration Designer, see Create a provisioning package for Windows 10 .

For more information about the Set up School PCs app, see Use the Set up School PCs app .

Auto MDM Enroll: Failed

When you try to enroll a Windows 10 device automatically by using Group Policy, you experience the following issues:

In Task Scheduler, under Microsoft > Windows > EnterpriseMgmt , the last run result of the Schedule created by enrollment client for automatically enrolling in MDM from Microsoft Entra ID task is as follows: Event 76 Auto MDM Enroll: Failed (Unknown Win32 Error code: 0x8018002b)

In Event Viewer, the following event is logged under Applications and Services Logs/Microsoft/Windows/DeviceManagement-Enterprise-Diagnostics-Provider/Admin :

  • The UPN contains an unverified or non-routable domain, such as .local (like [email protected]).
  • MDM user scope is set to None .

If the UPN contains an unverified or non-routable domain, follow these steps:

On the server that Active Directory Domain Services (AD DS) runs on, open Active Directory Users and Computers by typing dsa.msc in the Run dialog, and then click OK .

Click Users under your domain, and then follow these steps:

  • If there's only one affected user, right-click the user, and then click Properties . On the Account tab, in the UPN suffix drop-down list under User logon name , select a valid UPN suffix such as contoso.com, and then click OK .
  • If there are multiple affected users, select the users, in the Action menu, click Properties . On the Account tab, select the UPN suffix check box, select a valid UPN suffix such as contoso.com in the drop-down list, and then click OK .

Wait for the next synchronization. Or force a Delta Sync from the Synchronization Server by running the following commands in an elevated PowerShell prompt:

Another solution to this issue is Configuring Alternate Login ID . Be sure to review the article before you decide to implement this solution.

If MDM user scope is set to None , follow these steps:

  • Select Mobility (MDM and MAM) , and then select Microsoft Intune .
  • Set MDM user scope to All . Or, set MDM user scope to Some , and select the Groups that can automatically enroll their Windows 10 devices.
  • Set MAM User scope to None .

An error occurred while creating Autopilot profile.

Cause: The device name template's specified naming format doesn't meet the requirements. For example, you use lowercase for the serial macro, such as %serial% instead of %SERIAL%.

Make sure that the naming format meets the following requirements:

  • Create a unique name for your devices. Names must be 15 characters or less, and can contain letters (a-z, A-Z), numbers (0-9), and hyphens (‐).
  • Names can't be all numbers.
  • Names can't contain blank space.
  • Use the %SERIAL% macro to add a hardware-specific serial number. Or, use the %RAND:<# of digits>% macro to add a random string of numbers, the string contains <# of digits> digits. For example, MYPC-%RAND:6% generates a name such as MYPC-123456.

Something went wrong. OOBEIDPS.

Cause: This issue occurs if there's a proxy, firewall, or other network device that's blocking access to the Identity Provider (IdP).

Make sure that the required access to internet-based services for Autopilot isn't blocked. For more information, see Windows Autopilot networking requirements .

Autopilot device enrollment failed with error HRESULT = 0x80180022

Cause: The device being provisioned is running Windows Home Edition

Solution: Update the device to Pro edition or higher

Registering your device for mobile management (Failed: 3, 0x801C03EA).

Cause: The device has a TPM chip that supports version 2.0, but hasn't yet been upgraded to version 2.0.

Upgrade the TPM chip to version 2.0.

If the issue persists, check whether the same device is in two assigned groups, with each group being assigned a different Autopilot profile. If it is in two groups, determine which Autopilot profile should be applied to the device, and then remove the other profile's assignment.

For more information about how to deploy a Windows device in kiosk mode with Autopilot, see Deploying a kiosk using Windows Autopilot .

Securing your hardware (Failed: 0x800705b4).

Error 800705b4:

Securing your hardware (Failed: 0x800705b4) Joining your organization's network (Previous step failed) Registering your device for mobile management (Previous step failed)

Cause: The targeted Windows device doesn't meet either of the following requirements:

  • The device must have a physical TPM 2.0 chip. Devices with virtual TPMs (for example, Hyper-V VMs) or TPM 1.2 chips don't work with self-deploying mode.
  • Windows 10 build 1709 or a later version.
  • If Microsoft Entra hybrid join is used, Windows 10 build 1809 or a later version.

Make sure that the targeted device meets both requirements that are described in the Cause section.

Something went wrong. Error Code 80070774.

Error 0x80070774: Something went wrong. Confirm you are using the correct sign-in information and that your organization uses this feature. You can try to do this again or contact your system administrator with the error code 80070774.

This issue typically occurs before the device is restarted in a Hybrid Microsoft Entra Autopilot scenario, when the device times out during the initial sign-in screen. It means that the domain controller can't be found or successfully reached because of connectivity issues. Or, the device has entered a state that can't join the domain.

Cause: The most common cause is that Microsoft Entra hybrid join is used, and the Assign user feature is configured in the Autopilot profile. Using the Assign user feature performs a Microsoft Entra join on the device during the initial sign-in screen. It puts the device in a state that can't join your on-premises domain. Therefore, the Assign user feature should only be used in standard Microsoft Entra join Autopilot scenarios. The feature shouldn't be used in Microsoft Entra hybrid join scenarios.

Another possible cause for this error is that the Autopilot object's associated AzureAD device has been deleted. To resolve this issue, delete the Autopilot object and reimport the hash to generate a new one.

Solution 1:

  • In the Microsoft Intune admin center , choose > Devices > Windows > Windows devices .
  • Select the device which is experiencing the issue, and then click the ellipsis (…) on the rightmost side.
  • Select Unassign user and wait for the process to finish.
  • Verify that the Hybrid Microsoft Entra Autopilot profile is assigned before reattempting OOBE.

Solution 2:

If the issue persists, on the server that hosts the Offline Domain Join Intune Connector, check to see if Event ID 30132 is logged within the ODJ Connector Service log. Event 30132 resembles the following event:

This issue is usually caused by incorrectly delegating permissions to the organizational unit where the Windows Autopilot devices are created. For more information, see Increase the computer account limit in the Organizational Unit .

  • Open Active Directory Users and Computers (DSA.msc) .
  • Right-click the organizational unit that you will use to create Microsoft Entra hybrid joined computers > Delegate Control .
  • In the Delegation of Control wizard, select Next > Add > Object Types .
  • In the Object Types pane, select the Computers check box > OK .
  • In the Select Users , Computers , or Groups pane, in the Enter the object names to select box, enter the name of the computer where the Connector is installed.
  • Select Check Names to validate your entry > OK > Next .
  • Select Create a custom task to delegate > Next .
  • Select the Only the following objects in the folder check box, and then select the Computer objects , Create selected objects in this folder , and Delete selected objects in this folder check boxes.
  • Select Next .
  • Under Permissions , select the Full Control check box. This action selects all the other options.
  • Select Next > Finish .

The Enrollment Status Page times out

In this scenario, the Enrollment Status Page (ESP) times out before the sign in screen can load.

Cause: This issue can arise if all the following conditions are true:

  • You're using the ESP to track Microsoft Store for Business apps.
  • You have a Microsoft Entra Conditional Access policy that uses the Require device to be marked as compliant control.
  • The policy applies to All Cloud apps and Windows.

Try one of the following methods:

  • Target your Intune compliance policies to devices. Make sure that compliance can be determined before the user logs on.
  • Use offline licensing for store apps. This way, the Windows client doesn't have to check with the Microsoft Store before determining device compliance.

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work school account problem

Top Contributors in Windows 10: Ramesh Srinivasan  -  neilpzz  -  Horace Wiggins  -  franco d'esaro  -  _AW_   ✅

February 14, 2024

Top Contributors in Windows 10:

Ramesh Srinivasan  -  neilpzz  -  Horace Wiggins  -  franco d'esaro  -  _AW_   ✅

  • Search the community and support articles
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Ask a new question

School and Work account 'error' notification - how to turn off?

Hi... I've recently been getting a notification keep coming up about School and Work account set up. Message goes something like this "There is a problem with the work/school account set up we need to fix... It then comes up with a sign in box for an account I no longer have.

The sign in box is indicating something about having to log in to use Office 365 etc. If I attempt to sign in with the email address which is there automatically I get a message along the lines of 'this does not work with xxxx (some program/programmes I know nothing about)

I *think* this *may* have something to do with a *Go Daddy* account I set up over a year ago and did not renew.

I want to be able to stop this annoying notification from coming up. When I get the notification again I will try to update this thread with a screen print if possible.

Report abuse

Replies (10) .

  • Microsoft Agent |

We still need more information for us to assist and isolate this school and work account error you're getting. Kindly answer the following questions:

  • What exactly are you accessing when this error appears?
  • Have you made any recent changes prior to the issue?
  • What troubleshooting steps have you tried so far?
  • We also wait for the screenshot if there's any.

We'll wait for your reply.

1 person found this reply helpful

Was this reply helpful? Yes No

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Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

Thanks for your feedback.

Hello, We still need more information for us to assist and isolate this school and work account error you're getting. Kindly answer the following questions: What exactly are you accessing when this error appears? **I am just doing normal/other things... could be using a program such as LR or on the web. The notification comes up in the bottom right hand 'notification' box on the task bar. Have you made any recent changes prior to the issue? **I have made NO changes except for the Windows updates What troubleshooting steps have you tried so far? **I have endeavoured to turn off notifications in the 'settings' areas that I thought this is possible coming from We also wait for the screenshot if there's any. **I will reboot the machine to see if it re-appears and try to grab the screen shots. - We'll wait for your reply.

Replies to individual questions asked input between the questions above.

Thanks for responding

We appreciate your update. We just want to clarify, have you already tried removing the account on your computer? Are you still experiencing this pop-up issue? For us to provide the better troubleshooting steps, we need to get the exact error message.

We look forward to your reply.

We appreciate your update. We just want to clarify, have you already tried removing the account on your computer? Are you still experiencing this pop-up issue? For us to provide the better troubleshooting steps, we need to get the exact error message. We look forward to your reply.

I fully appreciate that you are unable to advise/assist without the *exact* details and/or a copy of the notification message 'and' error regarding the account email automatically generated in the log in box and error message when attempting password/log in.

I removed the email account from the computer when I cancelled the Go Daddy web account months ago. The email address was *only* linked to the Go Daddy account... It was never used by me in any communication as I did not make use of the Go Daddy website. I do *not* use Outlook for my email account/s - the only time was via linking with the Go Daddy account.

The 'notification' only started to come up about a week/10 days ago... Since contacting you here about it there has *so far* been no more notifications about it - even with closing down the computer and rebooting three times since contact. It *may* just have been some computer gremlin/glitch...

*Should* it re appear I will definitely add to this thread.

That could be one of the possible reasons. In case the issue reappears, just don't hesitate to get back to us. We'll be happy to assist.

Certainly will do Michelle... *wish* I could have supplied more info (screen shots etc.) when I posted this up. Kinda hoped others 'may' have had something similar...

Thanks again :)

Since responding to Michelle Vil and giving a 'helpful' vote I seem unable to reply via the posts I received - - - so another post. As I was unable to respond via the first post made and unable to paste screen grabs (maybe later ???) I am repeating the 'text' that appears in the screen grabs I got 'earlier' and saved to a MS Word document.

As error message I got/get when submitting via posting a new Q (through Firefox [?]) shows the following text:

ErrorMessage:

IsError:     false

      message:      "Message must be 6 to 60000 characters long. "

Success:   false

CorrelationVector

My message text is (obviously) more than 6 characters long... So...

This last couple of days I have had the message/notification appear at the bottom left corner of the task bar - then accessed via the notification panel it brings up the *log in* box 'after' the *Settings*/shared experiences' page - email address automatically generated in the box under *Let's get you signed in* / *Work or school, or personal Microsoft account.*

Selecting Next the log in box changes to display (under the email address) shows in RED; "Are you sure that's the right email address? This organisation doesn't support joining Azure AD." Then below is "Which account should I use?" and then "Sign in with the username and password that you use with Office 365 or other business services from Microsoft".

I *will* update when able to next grab/paste screen shots *unless* someone from support give me an email address to then be able to send the MS Word document I have with the screen grabs I got *before* getting the error message posted above about *message length*

***Post was merged by the moderator to the original post.***

Thank you for getting back to us, Frank. Under Settings > Accounts > Access work or school, do you have any way to verify your account? If so, were you also able to remove that account?

Looking forward to your reply.

5 people found this reply helpful

Thank you for getting back to us, Frank. Under Settings > Accounts > Access work or school, do you have any way to verify your account? If so, were you also able to remove that account? Looking forward to your reply.

Hi Michelle... thank you for merging my posts :)

Again unable to use Firefox to respond - selecting the 'reply' button the reply area text box just 'fades' and I am unable to enter anything. If I try to use another 'reply' button on the post I am informed with a message that I already have a reply window open... ??? 

As in other replies I was/am unable to verify the email account name because of the messages that appear when selectin 'next' for the password entry for the 'name' shown for the account. I do have screen grabs of these in a Word document as explained earlier.

Following your guide to access this in the "Settings" window I can view the 'account name' that has been being auto populated in to the log in box to sign in.

Although using MS Edge browser to respond, I again seem unable to grab a screen shot to paste here... but I expect that you are aware of the layout and 'text' for this setting; 'Connect to...' etc. 'Get access to...' etc.

Below that is a grey box with a + symbol then Connect - obviously to 'connect'/add another email account and then, below that, the MS four squares logo in a light grey box with an account email name, and 'manage your account' in orange text below it, and a darker grey box with 'disconnect' bottom right corner.

Selecting the +connect brings up a login box with "*** Email address is removed for privacy ***" - so no auto email. 

Selecting "disconnect" brings up a text box with "are you sure you want to..." etc., etc.

I am going to use the *disconnect* to then see if that will remove the account and STOP this message notification from continually coming up... hopefully it will. If not then I will be back to update this. So... selected the *disconnect* then read confirmation text for what this will do. Having then confirmed the *disconnect* account the email address that was showing has now disappeared - so *end of problem*? We will see... :-)

It is annoying that I am now seemingly unable to paste 'any' screen grabs in Edge or make any reply with screen grabs via using Firefox as I was able to do so before... although able to paste the screen grabs in to a Word doc. ?

We're glad that you get back to us. Since the issue is now resolved, it seems that we no longer need the screenshot. Just continue observing your computer.

We're just a message a way if you need our assistance.

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work school account problem

Sign In Using "Work or School" Account

SCENARIO:   Subscribers who have NOT associated their Work or School accounts with a "personal" Microsoft Account (MSA) 

Target Audience:

New "Company Based" Subscribers who have not activated

New "Company Based" Subscribers who were recently migrated to  https://my.visualstudio.com/

Steps for Successful Sign-In: Work or School Account

Please go to https://my.visualstudio.com/

Enter the email address that was assigned the new Visual Studio subscription

Note:  This address is also identified in the subscriber "Welcome Letter"

Note:  Please check "Spam" folders if the "Welcome Letter" was not received

Click "Continue"

Redirected to Corporate Sign in page

Enter "Password"

Click "Sign in"

At this point, the "Benefits" page should be displayed

Validating Subscription Benefits

At the top of https://my.visualstudio.com in the "Blue Ribbon" subscribers can see the "Subscription Level" being displayed

Example:  "Showing:  Visual Studio Dev Essentials"

Example:  "Showing:  Visual Studio Enterprise with MSDN"

If a Subscriber has more than one subscription, the drop down arrow can be leveraged to change the view

If "Dev Essentials" is the only subscription level shown, the Subscriber may have logged into the wrong account

Subscribers can reference the "Welcome Mail" for the correct email address

Subscribers who have used Visual Studio Subscriptions (formerly MSDN) may need to log in with the "personal" sign in path   

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COMMENTS

  1. "Work or school account problem" every time Windows 10 starts

    "Work or school account problem" every time Windows 10 starts I have linked my Windows to a Microsoft account. I also have Microsoft Office 365 Pro Plus subscription that I got from my college. Opening any Office program's "Account" tab shows my main account under "User Information" and my school account under subscription in "Belongs to:".

  2. Work or school account help

    HOW-TO-GUIDE Back up and recover account info Sign in using the app My Account portal for work or school accounts HOW-TO-GUIDE Manage your connected devices Manage your organizations View your recent sign-in activity Manage your security info HOW-TO-GUIDE Set up an authenticator app for security verification

  3. Work or school account login keeps popping up

    Answer SU SusieOgle Replied on April 13, 2021 Report abuse I have been having this same issue with two prior employee accounts I had , and was finally able to successfully stop the pop ups by doing the following: Settings --> Accounts --> Access work or school This should lead you to the screen which will show the work or school accounts you have.

  4. "Work or school account problem" when Windows 10 starts and at random

    1. Open Settings > Accounts > Access work or school 2. Click on the Organisational account you added previously 3. Click on "Disconnect" 4. A prompt will appear asking if you are sure 5. Click Yes 6.

  5. Windows notification: "Work or School Account Problem"

    To fix the work/school account notification issue perform the following steps: Click on the notification: Under Accounts click "Fix Now:" A Duo Authentication Window will pop up. Choose an authentication method. Your account is now fixed. You should receive a notification that says "All Accounts are working correctly." 0 reviews Details

  6. Troubleshooting compliance error messages for a work or school account

    Troubleshooting compliance error messages for a work or school account - Microsoft Support Troubleshooting compliance error messages for a work or school account While signing in to your organization's internal web apps or services, you might get an error message that says, in essence, "You can't get there from here."

  7. Common problems with two-step verification for a work or school account

    Common problems with two-step verification for a work or school account There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems.

  8. Troubleshoot Windows 10/11 device access for school or work

    Open the Settings app. Select Accounts. Identify the version of Windows you're using and then: Windows 10 (version 1607 and later) and Windows 11: Select Access work or school. Windows 10, version 1511 and earlier: Select Work access. Check for your account. If it's not listed, select the Connect plus sign button to add it.

  9. Reset your work or school password using security info

    In the Enter password screen, select Forgot my password. In the Get back into your account screen, type your work or school User ID (for example, your email address), prove you aren't a robot by entering the characters you see on the screen, and then select Next. Note: If your administrator hasn't turned on the ability for you to reset your own ...

  10. Work or school account problem keeps popping up Windows 11

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