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ASSIGNMENT ON SOFTWARE, ITS TYPES, SYSTEM SOFTWARE, OPERATING SYSTEM, FUNCTION & ITS TYPES

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The electrical, electronic, mechanical and magnetic components that make up the computer system are together termed as 'hardware'.These include components that are responsible for user input, display and mathematical processing. The CPU, disk drives, internal chips and wiring, modem, peripheral devices like the monitor, keyboard, mouse, printer, speakers etc. are together termed as computer hardware.

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Course info.

  • Prof. Frans Kaashoek

Departments

  • Electrical Engineering and Computer Science

As Taught In

  • Operating Systems
  • Software Design and Engineering

Learning Resource Types

Operating system engineering, operating system engineering, assignment 1.

This file contains the information regarding Operating System Engineering, Assignment 1.

MIT Open Learning

New York University

Computer Science Department

Courant Institute of Mathematical Sciences

Course Title: Software Engineering                                                                             Course Number: g22.2440-001

Instructor : Jean-Claude Franchitti                                                                                 Session: 2

(Individual) Assignment #1 – System Analysis and Design

I.           Due                   Monday February 6, 2006 , at the beginning of class.

           

II.          Objectives

  • Learn how to analyze a problem scenario.
  • Learn the process of defining requirements and deriving specifications.

III.        References

  • Slides and handouts posted on the course Web site

IV.        Software Required

  • Microsoft Word.
  • Win Zip as necessary.

V.        Assignment

1.       Problem Statement:

The university student registration system is unable to cope with the high volume of telephone calls received at registration time. An online student registration system needs to be developed.

2.       Perform a system investigation and analyze the system to determine the requirements (operational, functional, hardware, software, input, process, output, etc.) for such a system. Each requirement should be numerically itemized .

3.   Document the requirements and specifications in a file using Microsoft Word. A list of what is to be included is included in the SRS document located at the end of this assignment. You may include any diagrams that will help in the analysis. Save the file as a Word document . Name the file Assignment1.doc .

  • Email your assignment file to your TA.

VI.        Deliverables

  • Electronic: Your assignment file must be emailed to the TA.   The file must be created and sent by the beginning of class.   After the class period, the homework is late.   The email clock is the official clock.  
  • Written : Printout of the file. The cover page supplied on the next page must be the first page of your assignment file

      Fill in the blank area for each field.       

The sequence of the hardcopy submission is:

1.       Cover sheet

2.       System Analysis and Design sheet(s)

VII.       Sample Cover Sheet:

Name ________________________   Username: ______________    Date: ____________             (last name, first name ) Section: ___________

Assignment 1

Assignment Layout (25%)

o Assignment is neatly assembled on 8 1/2 by 11 paper .

o Cover page with your name (last name first followed by a comma then first name), username and section number with a signed statement of independent effort is included.

o System Analysis and Design documentation is correct. o File name is correct.

System Requirement Specifications (SRS) (75%)

o Follow standard SRS documentation format. o Assumptions provided when required.  

o System investigation.

o Requirement definition. o Complete SRS.

Total   in points                                                                       ___________________ Professor’s Comments:

Affirmation of my Independent Effort: _____________________________

                                                                                    (Sign here)

VIII.      Sample System Analysis and Design Sheet:

System Requirements Specification ( Online Registration System)

Required Content :

   Problem Statement

  Introduction

            Background

            System Investigation & Analysis Methodology

            Overall Description

            Constraints

  Operational Requirements

            OR1.0    ……

            OR1.1    ……

                 OR1.1.1    ……..

                 OR1.1.2    …….

  Functional Requirements

            ……

  Input Requirements

  Process Requirements

            …..

  Output Requirements

  Hardware Requirements

  Software Requirements

ICTICT302 System Software Assignment 1Model Answer

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1. 💼 CUSTOM DEVELOPMENT VS. READY-TO-USE TASK MANAGEMENT SOFTWARE

DEVELOPMENT

How to Create Task Management Software

Published: July 23, 2021

15 min read

Last updated: May 2, 2022

Daniil Rostrypa

Daniil Rostrypa

Rockstar Copywriter @ Stormotion

In this article, you'll learn:

💼 Custom Development vs. Ready-to-Use Task Management Software

❓ faq on task management software development, ⚙️ top features for task management software, 🤖 tech stack for task management software, 💰 what affects task management software development costs, 💡 takeaways.

Most people use task management tools — be it a notebook and a pan, simple to-do list apps, or free task management apps. When it comes to companies, every second of them use task management software on a corporate level — 44% of project managers in companies, for example, don’t use it at all.

Read on if you want to develop team task management software to improve team collaboration within projects and tasks

Read on if you want to develop team task management software to improve team collaboration within projects and tasks ( image by Anastasia )

Yet, task management software has a much higher value than it might be anticipated. Let’s take a look at what causes tasks or projects failures and how task software might prevent them:

Source: Project Management Institute

In this article, we’ll talk about different use cases when custom development might be a better option, compared to out-of-the-box solutions, answer some of the main questions you might have regarding the development, and give you an extensive set of functionality you can add to your software.

So, if you find any of the aspects mentioned above relevant to you or simply want to learn more about the development — welcome!

Even though there are multiple out-of-the-box task software options, companies still build custom software to manage their tasks and projects. Let’s take a look at in what cases custom development might be a better option.

# 1: Functionality 🔧

Providers of task software tools like Trello are trying to reach as many teams and companies as possible with their products. Thus, it’s quite hard for them to provide a personal approach. That’s why you’re not likely to get a solution fully tailored to your business needs.

Additionally, their focus on a wide audience results in such products having a predetermined set of generic features for fixed pricing options — and you might not need all of them. Unfortunately, paying only for some isn’t an option in most cases, so you’ll have to buy a whole package.

Having functionality that you won’t use isn’t cost-effective. It can also make the software bulky, which significantly damages the convenience.

Custom task management app or software can help you with dealing multiple tasks like making project plan or recurring tasks like enable progress tracking

Custom task management app or software can help you with dealing multiple tasks like making project plan or recurring tasks like enable progress tracking ( image by Choirul Syafril )

In fact, the situation can be completely opposite — even though providers try to have a wide range of features, they might not have specific functionality. For example, animations or sound effects for notifications, customizable task dashboard design, or something industry-specific.

With custom task management software, however, you get a fully customized agile product with features that you need and the design you want.

# 2: Complex Workflow 🔄

Since providers of task management software tools like Notion or Trello try to be as universal as possible, they don’t offer software for companies with multi-layered workflows.

For instance, if you have a multi-step approval process, software providers aren’t likely to cover this need of yours. It can be so that employees have to send their schedule or tasks for the week to the C-Level for approval. Or the C-Level creates the task dashboard themselves and then assigns employees to their tasks.

It can also happen that you need multi-layered task dashboards: for a company’s global goals, for each department, for teams or employee groups within departments, and each employee’s personal task dashboard.

Software providers aren’t tailored to such use cases since these imply a more complicated and rather specific interface.

If you develop a task management app or web-product, it can serve multiple purposes like project management

If you develop a task management app or web-product, it can serve multiple purposes like project management ( image by Irakli Lolashvili )

With custom development, you can build task software for workflows of any complexity. So, if you think that you might need a couple of personalized things in the software’s structure, the custom one might be a better option.

# 3: 3rd-Party Integrations 📲

In case you already have a 3rd-party service (emailing, IP telephony, CRM/ERP, etc.) and don’t want to give up on using them, the chances you won’t be able to do it with software providers are high. Such companies either offer to integrate with APIs/SDKs that they contracted with or don’t have any third-party services offered.

It’s because integrating such tools isn’t as easy as Google Extensions — APIs/SDKs are codes that need to be integrated into your product’s code.

If you decide to build a task management app or web-product, 3rd-party integrations can help you with project management and teams collaboration by covering additional features

If you decide to build a task management app or web-product, 3rd-party integrations can help you with project management and teams collaboration by covering additional features ( image by Happy Tri Milliarta )

For third-party task software providers, it’s a problem for several reasons:

  • Adding them takes time while software providers are targeted at providing the product quickly.
  • Integrating some services initially might repel customers since not everybody needs them.
  • It increases development costs, thus, fees for the subscription or package. Yet, their key benefit is affordability (compared to custom development).
  • It requires extra space on the server and in the data storage.

It is also possible that you’d like to build a dedicated mobile app or synchronize your software with the calendar or other tool. Most likely, you won’t be able to do it.

Custom task management software allows you to integrate your product with any 3rd-party services you’re currently using or add new ones. Surely, you can stop using them anytime as well.

This freedom of choice is one of the most beneficial things about custom development — you never have to tolerate inconveniences or undesired functions since there’s always an alternative.

# 4: Security 🔐

Security of digital products is something that companies prefer to have full control of. Yet, when using software providers’ services, you can’t set your own terms. This applies to both security features and regulatory compliance.

Surely, decent providers care about their products’ security. Thus, they won’t offer you a fragile product — it’s none of their interest. However, you simply have to use what they find sufficient. And if it’s not enough for you, you can’t really do anything about it.

When building task management app or web-product, it’s important to pay attention to security of your task & project management platform

When building task management app or web-product, it’s important to pay attention to security of your task & project management platform ( image by Afterglow )

Plus, such companies use shared servers for software. Meaning that there’s a higher risk of bugs and system breaches. It might also decrease the product’s performance since the load on shared services is normally high.

If you’re building a custom task software, you can add any security feature, comply with any regulation, and choose any server type.

Use Cases Summary 📝

The main difference between custom task management software and out-of-the-box ones is that you have no control over the second option’s functionality, UI design, tech stack, or performance. You have to go with what’s offered.

If you need some modifications, you most likely won’t be able to add them. So, if you don’t find what a provider offers sufficient, you should consider building a custom solution.

Some of the development aspects might be confusing when starting custom development. Especially, if you haven’t got an opportunity to discuss all the details with your development team.

So, in this section, we would be your software developers and go over some questions you might have just so certain processes become fully transparent.

How to Integrate a Task Management Software with a Currently Used Solution?

Some of you might already have a custom product. So, if you’re wondering whether it’s possible to integrate your future software with it and if it is, how to perform such an integration, let’s cover these questions.

If you want to develop a project management app as a task manager for team members or project managers, you should think about whether you want to integrate it with the existing software project

If you want to develop a project management app as a task manager for team members or project managers, you should think about whether you want to integrate it with the existing software project ( image by Yi Li )

The first thing you should know is that to integrate two products into a single one, they need to be based on the same framework (ideally) or on the same programming language at least.

Programming language has several frameworks within it:
  • JavaScript — a programming language.
  • Angular, React, Vue, Meteor, etc. — frameworks within Javascript.

The type of product plays a significant role as well. Meaning that if you want to build a web-based solution and integrate it with an existing mobile app, it’s going to be quite challenging and not likely possible.

What you can do here is convert your current product into an integrable one. For example, we have an article dedicated to converting a website into an app where we talk about the whole process in detail:

How to Convert a Website into an App

Yet, the question is not only about whether it’s possible or not — we should talk about the relevance of it. It can happen that the product you’re currently using isn’t as functional and convenient as you want it to be. So, in most similar cases, it would be both cost-effective and time-saving to build a new product than to change the code or integrate it with your new task management software.

Surely, if there are no issues with the code, you’re completely satisfied with the product, and all requirements for successful integration are fulfilled, it’s not a big deal for an experienced development company to do the integration.

Let’s sum up the options:

  • Building a new solution.
  • Modifying the current product’s codebase so that it’s possible to add task management functionality to it.
  • Reusing a part of the existing solution’s code for task software development. It’s pretty much the same as the second option but will define the development team’s way of performing the integration.

How to Enable a Secure Log In Process?

To make the log-in process secure, you can enable multi-factor authentication. Depending on your budget and desired security level, you can mix as many options as you want.

If you decide to develop a task team management app for project managers and team members, don’t forget to enable a secure log-in

If you decide to develop a task team management app for project managers and team members, don’t forget to enable a secure log-in ( image by Kevin Dukkon )

Multi-factor authentication can consist out of:

  • A password system like passwords for logins, codes for one-off access, etc.
  • CAPTCHA tests.
  • Biometric authentication. It can include face ID, fingerprinting (quite complicated for web-based software), voice recognition, retina scanning, etc. It’s not that easy to integrate biometric security features for web products. Yet, we definitely recommend you to talk about it to your software developers — they can help you find a solution or an alternative.
  • Security questions about each employee like the first pet’s name, or nickname at school.
  • Phone and/or email verification.
  • Security tokens — small devices that contain an owner’s data. An owner will be provided with access by scanning the device.
  • Digital signature & others.

In this section, we’re going to talk about the features you might need to implement in your task management software.

This set of features is quite extensive so as to cover direct task software “duties” and some of the related functions. So, if you think you won’t need a certain feature for your software, it’s no problem.

# 1: Team Management 😀

For task management software, team management flow can be useful in many ways: it shows necessary information about each employee (duties, department, working hours), helps to determine whom to assign to each task to, allows better communication, and generally makes the workflow more transparent.

Task management apps like Trello can be used by the development team member or a project manager for team management, as a project management tool, etc.

Task management apps like Trello can be used by the development team member or a project manager for team management, as a project management tool, etc. ( image by Brave Wings 🔥 )

The functionality can include:

  • Employee list. Here, you can add a general list of all employees with their name, department, position. You can also add a functional filtering system so that you can easily find the responsible ones.
  • Employee page. For this screen, you can add more detailed information like working hours, contacts, their subordinates and/or supervisor, tasks. etc. Surely, you can duplicate the information from the employee list.
  • Quick access to communication tools. From here, you should be able to start a private chat with the employee.

# 2: Task Dashboard 📊

As for one of the main features of the software, it can help you optimize your whole workflow at any step. Let’s take a look at what features you can have:

  • To-do lists. They can be various — from general to-do lists for the whole company to each employee’s personal task list.
  • Built-in calendar.
  • “Create new Task” button.
  • Task screen. It should include tasks details like responsible employees and performance, deadline, progress bar, required resources, etc.
  • The bar for notes
  • Files attaching, exporting, and uploading & others.

Project management software can include functionality of team management apps, tools for teams and users to manage tasks, etc.

Project management software can include functionality of team management apps, tools for teams and users to manage tasks, etc. ( image by Manoj Rajput )

You can create marks or tabs for tasks with different statuses like “Done”, “In progress”, “For the next month/week” so it’s easier for you to navigate through the dashboard. It’s also a great idea to mark tasks according to their priorities.

Plus, you can enable levels of the access system. For example, if your C-level needs to assign and create tasks for subordinates or approve their task dashboard, such a system would be really useful.

It might be beneficial to add reminders. However, if for mobile apps, there are push notifications, it’s not possible to enable such for web-based products. There are the alternatives:

  • Desktop notifications.
  • Emailing reminders or sending them via SMS/messengers.
  • Via a dedicated mobile app (if you decide to build such).
  • Integrate with a calendar that already includes a reminder system.

And last but not least, you can add the time tracking feature to your task management software. It might be useful if you pay your employees an hourly rate or need to send invoices with detailed time spent on each task to your clients.

# 3: Project Management 📑

Task management software can be highly useful when it comes to managing projects. The concept here is to create separate sheets or tabs for projects and perform task management for each one of them within these sheets.

Project management software is usually a part of team management apps with functionality for users to structure their to-do lists (regarding your business processes)

Project management software is usually a part of team management apps with functionality for users to structure their to-do lists (regarding your business processes) ( image by Hira Riaz🔥 )

  • All the features from the Task Dashboard subsection.
  • Progress tracking. It can be the percentage or number of completed tasks, for example.
  • Reporting. Project management functionality should allow you to automatically generate reports with key metrics so you can overview them yourself as well as send them to a client if necessary & others.

If you’d like to have fully centralized control, you can also integrate payment systems from Stripe , Solarisbank , or similar services. This way, you can send and receive transactions with each project.

We have an article dedicated to choosing a Banking-as-a-Service provider. So, if you might want to integrate the software with such services, feel free to follow the link:

Which BaaS Provider to Choose?

# 4: Chats & Meetings 💬

To enable communication within the software, it’s reasonable to add chatting features. To begin with, you can do it with the help of various APIs like WhatsApp API or Sendbird .

A business solution for team management helps its users to communicate via the chatting functionality

A business solution for team management helps its users to communicate via the chatting functionality ( image by Emy Lascan )

Chatting functionality can consist of:

  • Private chats between employees.
  • Group chats within task screens or project dashboards.
  • File sharing.
  • Giving feedback on tasks or general performance.
  • Chats with current and potential clients & others.

For online meetings with your clients and employees, you can implement video and audio calls. Surely, it’s not that important to have since there are a lot of great tools for such purposes (like Zoom or Google Meet). So, you can simply attach links to the conferences to your dashboards or pin them in chats.

Yet, it’s really convenient to simply click on the button in your software and have a call with your colleagues right there.

We actually have an article on internal communication software development. So, if you’re interested in a more detailed overview of a company digital communication structure, feel free to go check it out:

How to Build an Internal Communication Software for Business

# 5: Document Management 📚

As part of task management software, you can add a screen to store your documents like contracts, for example. This way, in case you immediately need something, you won’t have to go to 3rd-party resources you might be currently using and import these documents from them.

A business solutions for managing tasks can also help each user with document management

A business solutions for managing tasks can also help each user with document management ( image by Kevin Dukkon )

You can add document templates (invoices, for instance), file exporting, and uploading. You should also be able to send documents to other employees within the document management functionality.

Plus, you can benefit from a functional filtering system so as to find needed documentation quickly. There can be filters by date, document type, client, department, etc.

# 6: Workload Tracking 📋

For a higher efficiency of your workflow management, you can enable features to track the workload of your company’s human resources.

A business solution for managing tasks can also help you with workload tracking

A business solution for managing tasks can also help you with workload tracking ( image by Mat Stevens )

For example, it can be infographics (graphs, charts, tables) with the workload of each employee so as to care for their mental health, see if any of them have been recently overworking, better understand whom and when to assign the tasks to.

Plus, it can be useful when completing projects. This way, you can overview how to adequately allocate human resources for the right balance of efficiency and project completion pace as well as your employees’ well-being.

Instead of writing the code for certain features from scratch, you can enable them using pre-written codebases from 3rd-party providers called APIs/SDKs:

  • Calendar: Google Calendar , Nylas , Zoho .
  • Internal Communication: WhatsApp API , Sendbird .
  • Desktop Notifications: iZooto , Sendpulse .
  • Emailing: SendGrid , Gmail API .
  • Payments: Braintree , Stripe , Solarisbank .
  • Document Management: Folderit , Legito .

To plan your budget for the development more or less precisely, you should definitely include these cost components into the estimation:

  • Potential number as well as the complexity of features.
  • 3rd-party integrations if there will be any.
  • The design.
  • An hourly rate/fee for your software developers.
  • Specific rates and characteristics of the industry you’re running your business in (like regulatory compliance requirements).
  • Scope of the software. That is, how many people will use it? Approximately, of course.

Taking all that we’ve talked about in this article, task management software can be a game-changer for your business with the right approach. But what is the right approach anyway?

So, to get as much benefit from integrating task software into your workflow as you can, you should:

  • Ingrate the software step by step. That is, try not to introduce the whole product to your employees at once. For example, once you have the basic functionality, you can offer them to try it out. And that brings us to our next recommendation.
  • Listen to your employees’ feedback. They’ll be the most active users after all. So, if they won’t find it convenient, an efficiency boost isn’t likely to happen.
  • Another important thing is not to rush the process. It might surely take time for your employees to adjust to the new software. So, if it means that you need to spend a couple of hours providing an onboarding process, then we recommend doing it.
  • And last but not least — you shouldn’t be a newbie when introducing the software to other employees. We’d recommend you to try and be the guide for them since when seeing you actively and, most importantly, confidently using it, they’re more likely to adjust to it quickly.
If you need any help with the development or have some questions, feel free to reach out to us. We would be happy to help you!

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25 Best Task Management Software Tools for Work in 2024

Erica Chappell

Managing Editor

February 6, 2024

Is your team’s workload getting too heavy for you to handle?

If you need to find the best task management software for you and your team, you’ve come to the right place.

In this article, we’ll go over the 25 best task management solutions available today. You can use these tools to manage tasks, to-do lists , and projects to get the best out of your team and your business.

By the end of the article, you’ll have all the information you need to pick a task management tool that’s right for you!

What Is Task Management Software?

2. proofhub, 6. hubspot task management, 11. proprofs project, 15. clockify, 17. infinity, 19. taskworld, 21. basecamp, 22. monday.com, 24. taskade, understand your needs, consider your team’s size and complexity, evaluate user-friendliness, consider integrations, determine your budget, task management software faqs.

Task management is more than just a task manager checking off items on a to-do list!

It’s an organized system for identifying, monitoring, and managing the work you and your team. Task management involves:

  • Tracking task progress
  • Delegating work to team members
  • Setting deadlines
  • Adjusting work schedules
  • And so much more!

Effective task management helps individuals or groups achieve goals, and it also takes into consideration task planning, task priorities, task automations, as well as dependencies and budgeting. Task management is usually one of the essential features of good project management software .

25 Best Task Management Software in 2024

Here are the 25 best task management tools for organizing individual and team tasks efficiently:

Manage your workload in ClickUp

If you need a platform to scale both task management and project management, ClickUp delivers what teams need within reach to manage personal to-do lists, complex projects, and everything in between. Its extensive customization options and integration capabilities contribute to its versatility and widespread adoption among professionals across various industries.

ClickUp includes over 15 ways to view your work. Whether you’re a manager overseeing a team or an individual contributor trying to stay organized, views let you flex your workspace to fit your needs. Here’s a closer look at some of the features and functionalities of this free task management software:

A) Templates and Recurring Tasks

Why waste time creating project plans and new tasks or task lists every time you start a new project? With ClickUp, you can save any task list as a Template to instantly add it to future projects. 

You can even set up Recurring Tasks for your projects. You can also edit the time interval between each Recurring Task to customize how often they appear.

B) Priorities

Priorities help you prioritize tasks when completing projects. With a simple color-coded system, your team will have no difficulty identifying which tasks to prioritize and which to de-emphasize. 

Check out these prioritization tools !

C) Reminders

Our project management software comes with powerful Reminders to help you always keep track of your deliverables . You can customize where and when you receive these reminders for added ease. Whether it’s your email inbox, your desktop, or mobile, ClickUp will inform you of everything at the right time.

D) Notifications

ClickUp has tons of notifications to keep you updated on your task developments. You can also customize how often you receive them and on what platforms they appear. 

E) ClickUp AI

ClickUp AI is a revolutionary tool that helps prioritize tasks and make sure you’re never overwhelmed. Use ClickUp AI to summarize tasks, and generate action items from Docs and Tasks.

Instead of adapting to a tool’s interface, let the management tool adapt to you! 

ClickUp gives you Multiple views for managing tasks the way you’d like to: 

  • Board view : view your tasks in a handy Kanban board
  • List view : view your tasks in a GTD-style list app
  • Box view : check what everyone’s working on and delegate tasks
  • Calendar view : quickly manage your task schedules
  • Table view : create flexible spreadsheets 
  • Timeline view : visualize and organize your work over time
  • Whiteboard view : ideate new tasks and visualize workflows flexibly

G) Assigned Comments

Sure, your typical project management software allows you to add comments to tasks.

But ClickUp does way more!

ClickUp lets you instantly convert comments into individual tasks for quick task management. All it takes is a couple of clicks to assign a comment to someone and have it pop up in their Task Tray. Once they finish the task, they can even mark it as resolved!

H) Targets and Goals

A task manager can use ClickUp to set Goals to track what they’re working towards. You can even break down your goals into smaller Targets to make them more achievable.

I) Dashboards

Manage your business, resources, and develop Sprints, all from Dashboards. You can also choose what Widgets to include in your Dashboards, such as a Burn Up, Burndown Velocity chart, etc.

Note down important tasks and ideas, create checklists, and even convert your notes into tasks with our Notepad.

K) Integrations

ClickUp integrates with 1,000+ cool apps and collaboration tools, including Slack, Gmail, Zoom, Outlook, Google Drive, HubSpot, and more. This integration ecosystem streamlines workflows, eliminating the need for constant switching between tools and ensuring all relevant information is easily accessible within ClickUp.

And that’s just the tip of the iceberg. ClickUp also offers you a built-in Gantt Chart , Task Dependencies , Permissions , Native Time Tracking , Mind Maps , and much more! 

Need a full picture of our project management tool? Take a look at the ClickUp Features page.

  • Free Forever
  • Unlimited:  $7/month per user
  • Business:  $12/month per user
  • Enterprise:  Contact for pricing
  • ClickUp AI : Available on all paid plans for $5/Workspace member/month

What people think about task management with ClickUp

“I honestly wouldn’t last two minutes in my job without ClickUp holding all my tasks and being the brain that remembers what I need to work on, when my deadlines are, where to reference information, all the little details individual to each area of work and a thousand other things.” — G2Crowd

“I liked that every one of us (we were a 10-men dev team featuring 2x QA, SCM, PO and DEVS) was able to create as many customized views and lists and what-not. Aggregation worked amazing – especially when grouping things together for exports and reporting subtasks – we used that a lot for “task-scoping” (basically task breakdown) and on the business plan it also allowed us to assign hour estimates.” — GetApp

Ready to try ClickUp?   Get it for free here.

ProofHub Task Management

ProofHub is an all-in-one project management app and collaborative work management tool. It comes with all the features you require to stay in ultimate control of your teams, tasks, projects, and communications.

There are powerful team collaboration features to keep your distributed team members connected. You can share company-wide announcements with ease. ProofHub also integrates with third-party apps like Google Drive, OneDrive, Dropbox, and Box to give you a central place to access all your files and data.

However, it may not suit larger teams, and you may be bothered by a ton of notifications since they lack custom notifications.

ProofHub Key Features

  • To-do lists
  • Custom workflows and kanban boards
  • Gantt charts
  • Online proofing tool
  • In-built chat app
  • Dedicated space for real-time collaboration
  • Timer and timesheets
  • Custom reports
  • File sharing
  • Mobile app (both iOS and Android)

Price : $89 per month (unlimited users)

creating tasks in todoist

Todoist, as a task management solution, is a breeze for many. 

Like the Swift to-do list app , it has a simple, no-frills interface built around a classic design. This task-tracking software is great for individuals, though they’ve recently expanded into teams and adapted to small business needs.

However, they still fall short when it comes to team management , as you can’t assign multiple people to a single task. 

Guess they want you to-do things all on your own!

Check out the best Todoist alternatives .

Todoist Key Features

  • Recurring due dates
  • Mobile apps available for iPhone, iPad, and Android devices
  • Task labels and reminders
  • Email notifications
  • Automatic backups
  • Collaborate on tasks via email

Pricing : Free to $5/month per user.

creating tasks in anydo

This is an interesting to-do list app and task management app. Any.do labels items as today, tomorrow, and upcoming, giving you a quick overview of the tasks that you need to complete. 

Unlike other task or project management software, Any.do also has an intuitive calendar to help you see how your events and tasks fit together. This task management solution can also organize tasks and filter your workflow by due date or category.

There is one drawback, though:

Looking for a powerful free version?

We’re sorry, but Any.do’s going to have to respond with a: no-can-do !

Any.do Key Features

  • Time tracking add-ons
  • To-do list reminders
  • Daily planner to organize and prioritize to-dos
  • Android and iOS mobile apps
  • Unlimited attachments
  • Location-based reminders
  • Task color-coding to organize your work 
  • Customized recurring tasks

Price : Free to $2.99/month per user.

Chanty for Task Management

Chanty is a team collaboration platform employing a chat-first model to create an effective task management system. With chat organization, users get to convert any message into an assignment, allocate it to the appropriate person, and set due dates for it.

Moreover, switching to a Kanban board can also help you improve your workflow by providing an easy way to manage all of your tasks in one location from a bird eye view.

You can also use Chanty to do more than just communicate by integrating several apps and eliminating the inconvenience of navigating between all of them.

Chanty Key Features

  • Individual and group audio or video calls
  • Built-in task management
  • Screen sharing
  • Community support
  • Unlimited searchable chat history
  • Roles and permissions
  • A dedicated support line
  • Unlimited members on the team
  • Unlimited individual and group audio or video calls

Price: Free up to 10 users after which it is $3/user/month.

HubSpot task management software helps teams

HubSpot took task management and decided to up the game for everyone. The software is included in its customer relationship management (CRM) suite, and it’s aimed at helping you move along the sales funnel. 

You can create workflows to automatically schedule new tasks after you complete ongoing tasks. Set up reminders, compare your performance to past data, and keep track of everything in one place.

HubSpot has a strong focus on integrations, so if there’s an app you love, chances are HubSpot works with it.

Check out ClickUp’s integration with HubSpot .

HubSpot is a comprehensive tool, and even at the free level, it can be a lot. While they offer different ways to learn the software, it has more of a learning curve than some other options on this list.

HubSpot Key Features

  • Automatically synced data 
  • Integrations with hundreds of apps
  • Easy task creation
  • Progress tracking
  • Task queues

Price: HubSpot starts free, with premium CRM plans starting from $45/month.

managing tasks in taskqueue

Taskque is one of the best task managers that’s a step up over a regular to-do list app. It’s a great tool for resource management and can assign tasks to the next available team member. 

It works well for teams that are working on the same functions, with similar skills. Instead of being a broad management tool with no focus, Taskque can quickly assign tasks to zero down on your work.

Unfortunately, it’s going to be a tough tasque working with its limited integrations and no time tracking.

Taskque Key Features

  • Automatic task assignment
  • Discussions
  • A powerful to-do list app
  • Workflow management
  • Exclusive permissions
  • Expanded workspaces

Price : Free to $5/user per month.

assignment on system software

If you’re a project manager who likes using a Gantt chart, Flow could be the best task tracking software for you. Most of the projects are color-coded to help you quickly navigate between individual tasks and projects in your workflow. 

Additionally, templates and repeat projects help users when they need to do a project repeatedly or stage another event. 

The one drawback of this management app? 

Don’t use it if you’re looking for a free task management tool. There’s no free plan!

Flow Key Features

  • A list of tasks with card views
  • Drag and drop timeline
  • Workflow management features
  • Public and private projects

Price : $4.79/user/month and up

hitask

Tasks and projects are front and center in this management solution. The central dashboard features all of your tasks and can be arranged by the due date, project, or team. 

Your teammates are listed on the right side, and you can automatically drag tasks from the central task area to your team members. Once this is done, each teammate is assigned the task, and it becomes part of their workflow.

Speaking of your workflow, any good task management software should be able to offer you easy task planning and scheduling features to streamlines your workflow.

Does Hitask offer them?

They have no Gantt chart . 

No Kanban board.

So no workflows. Ugh.

Hitask Key Features

  • Task management
  • File storage
  • Time tracking
  • Email task creation
  • Mobile apps for iOS and Android
  • Selective permissions on tasks
  • Calendar sync
  • Unlimited storage

Pricing : Free to $20/user per month

board view in trello app

Trello is one of the largest Kanban task management tools. It’s no surprise that their Kanban boards are their main calling card. This customizable Kanban interface allows users to set up cards for different projects like they were post-it notes.

To make Trello efficient for complex projects, you’ll have to upgrade for features like project timeline templates or priorities. 

Why do that when there are tools that offer that in their free plans?

Take a look at the best Trello alternatives , and don’t forget to compare Trello with ClickUp !

Trello Key Features

  • Attachments
  • Unlimited integrations
  • Collections for teams
  • Public/private boards
  • More onboarding support

Price : Free to $17.50/user per month

ProProfs Help Desk

ProProfs Project is a feature-rich task management solution. It’s built to handle multiple projects across cross-functional teams on a single platform.

Create a project schedule and streamline your processes to deliver your projects on time and within budget. Also, you can prioritize tasks and track them using multiple project views such as Gantt charts, Kanban board, and more.

One of the best things about ProProfs Project is its customizable dashboard. It lets you schedule tasks with a simple drag and drop and provides all your project information at a glance.

What’s missing? A user-friendly mobile application that allows seamless team collaboration anywhere, anytime.

ProProfs Key Features

  • Centralized dashboard
  • Real-time alerts & notifications
  • Instant messaging, task comments, & file sharing
  • Customizable workflows
  • Gantt charts, Kanban board, Calendar view
  • Task prioritization
  • AI-powered reports
  • Automatic invoicing
  • Task dependencies

Price : $2/user per month and up

managing tasks in quire

Quire breaks down online task management into its smallest components, giving you the most critical tasks to focus on first. Unlike other management tools, the way it does this is with “nesting” and Kanban boards.

Quire nests tasks within cards in a Kanban board to unfurl your next steps within each card. 

This online task management software also has powerful filtering options to help you pick out the tasks that need to be completed first.

As perfect as it sounds, it has a-Quire-d its share of flaws. The most striking one is its lack of a built-in chat feature!

Quire Key Features

  • Tasks and subtasks
  • Progress reports
  • Recurring tasks
  • Apps for iOS and Android
  • Kanban boards

Price : Free

managing tasks in asana

This management software aims to help you meet your task deadlines quickly. You can even integrate it with time-management software to add time tracking to your tasks. 

Asana is a good option for online task management in that smaller teams can use it effectively. But it may not scale as well across the whole organization.

Don’t forget to check out the best Asana alternatives and our Asana and ClickUp comparison !

Asana Key Features

  • Basic dashboard
  • Basic search

Price : Free to $24.99/user/month and up

managing tasks in things

The Things app is another great task management software.

The key differentiator for this task-tracking software is that you can select a core focus for each day. Things lay on a small layer of project management that has sections on comments, tasks, and subtasks.

Do remember, every web-based task management feature is premium because there’s no free task plan for your desktop, iPhone, and iPad.

Any other concerns about this task management system ?

Things is only available on Mac and iOS.

Things Key Features

  • Calendar events
  • Morning, afternoon, evening slots
  • Section headings
  • Mac OS shortcuts

Price : One-time charge of $49.99

Clockify Schedule feature for projects

Although widely known for its time tracking capabilities, Clockify can be a solution to your task management problems, too.

You can use Clockify to manage all your tasks, to-dos, and projects. Additionally, it’s suitable for individuals, such as freelancers and independent consultants, and companies and teams of all sizes. 

The app offers a free task timer that you can use to track the hours you and your team spend working on tasks — and then uses that data to calculate billable hours.

The only drawback is that Clockify covers a wide range of time tracking and invoicing features which can be overwhelming if your idea is to use it solely as a task management app. 

Clockify Key Features

  • Categorize your time entries into specific tasks. 
  • Assign tasks to people and set time estimates for each task. 
  • Manage your tasks — edit them, mark them as done, or delete them. 
  • Visually track all your tasks and time logs in a Calendar view. 
  • Integrate the app with 80+ other project management and productivity tools. 

Premium: 

  • Define hourly rates for each task and decide which ones are billable.
  • Visualize all your projects, see who’s available for their next task, and make schedules accordingly. 
  • Ensure maximum security and privacy of your tasks by hosting Clockify on your own servers. 
  • Automate your projects by setting up Project templates and using them for every new project, if applicable. 

Price: 

You can use most of Clockify’s features for free; the cheapest paid plan starts at $3.99 user/month

Plutio task management software

Plutio is an all-in-one business management app designed for freelancers, small businesses, and large enterprises alike. It comes with everything you need to efficiently manage tasks and projects for teams and individuals.

Plutio comes with tons of great collaborative features that give you a cutting-edge, like time-tracking, team chat, dynamic proposals, contracts and e-signing, appointments and bookings, and more.

It’s a fantastic solution for anyone looking to streamline and automate their processes while cutting their monthly software costs.

The downside? Because Plutio comes with so many features, it can take a while to learn them all. However, they have excellent customer support to help get their users up to speed.

Plutio Key Features

  • Timeline/Gantt view, Kanban view, list view, and calendar view
  • Dashboards, projects, and knowledge-base
  • Team Chat, time-tracking and timesheets, built-in documents
  • Proposals, contracts, and invoicing

Pricing : 7-Day Free Trial, Pricing Starts at $19/month.

assignment on system software

Infinity is a flexible and fully customizable task management software that features a colorful and engaging interface. This software can be used by both freelancers juggling multiple clients and tasks, as well as corporations with thousands of employees around the world.

Built to help you organize yourself easier and take the stress out of your workdays, Infinity gives you endless ways to customize your workflows. The key to this is in Infinity’s great structure, advanced productivity and automations features, and unmatched versatility.

Using Infinity, you’ll be able to put all of your tasks straight, eliminate clutter, collaborate with teams and stakeholders, spot and resolve bottlenecks, and get tasks done with less effort and in less time.

Infinity Key Features

  • 6 different views to display data: Kanban, List, Gantt, Calendar, Form, and Table
  • 20+ attributes, including labels, dates, formulas, and progress bar, to name a few
  • Over 50 templates for various use cases
  • API & automations to help you complete projects faster
  • Multiple integrations, including ones with Google Drive, iCalendar, and Zapier
  • Dedicated desktop and mobile apps

Price: Infinity is currently running one-time payment deals that give users access to all Infinity features.

project management in accelo

This management software has a task board that will automatically show you overdue tasks for today, tomorrow, and beyond. 

Another great feature of this management app is the number of integrations. These include Google Drive, Office 365, Outlook, internet safety software; you name it. Accelo also helps you monitor estimates, invoicing, scheduling, and billing more so than any other task management app.

Accelo is capable of so much, but it accel-erates your company at a cost.

It doesn’t have a free plan. And $39 per user per month, you’ll be spending a small fortune each month!

Accelo Key Features

  • Team scheduling templates
  • Time tracking templates
  • Automated timesheet

Price : $39 to $79/user per month

task management in taskworld

To be quick and to the point, this management app looks a lot like Trello (or maybe Trello looks a lot like Taskworld?)

The point is…if you enjoy the layout of Trello but need a few more features, then Taskworld is probably worth a look. Their reporting, task points, and activity log look stronger than Trello’s for sure.

Sounds great until you realize their list of integrations is so small you could note it down on one of their virtual post-its and still have space left on it! 

Taskworld Key Features

  • Task points
  • Task assignments delivered by email
  • Activity log
  • Repeating tasks
  • Direct messaging

Price : $10/user per month to $22/user per month

managing tasks in wimi

If you’re a jack-of-all-trades, then Wimi may be the task management app for you. It has online task management in one pane, docs in another, and even a messaging system for your work as well. 

Like other management apps, you can use Wimi to track task project statuses and add deadlines where needed. It also has a great project timeline feature to manage task dependencies and key performance indicators.

On the downside, Wimi’s pricing can go through the roof for larger teams!

Wimi Key Features

  • Gantt chart timeline for lean visual management
  • Task assignments organized as post-it notes
  • Critical path calculations
  • Task filters
  • Task history
  • Unlimited projects
  • Up to 500GB of storage
  • User training and onboarding

Price : Free plan + paid plans up to $18/per user/month

basecamp product example

Basecamp is a quality task management software who’s core really focuses on efficient team collaboration and communication.  

What isn’t core to the software is making itself feel like it’s made for you. For example, you can’t customize each specific task status.

What’s been approved? What’s in progress? Guess you’ll never know!

Check out these 7 Basecamp alternatives and our comprehensive Basecamp review .

Basecamp Key Features

  • Real-time communication (campfires & pings)
  • Simple task management
  • Auto check-in questions
  • Project progress tracking (Hillcharts)

Pricing : Free to $99/month

monday platform example

Monday.com is another great and simple task management software to consider. It has multiple task management features that let you create task assignments and assign them with ease.

And while we’re not saying that it’s as disappointing as most Mondays, there’s no free plan.

Check out how ClickUp compares to Monday.com & how Monday compares to Asana !

Monday.com Key Features

  • Calendar view
  • Automations
  • Unlimited boards

Pricing : $8/seat per month to $16/seat per month

Compare Monday Vs ClickUp !

Wrike Spreadsheet Example

Last on this list of project management software is Wrike. It’s a popular free task manager and project management system with built-in time tracking features.

Whether you’re a small team or an enterprise-level user , Wrike will serve you well.

However, if you’re a creative thinker, you’re going to feel stifled.

They don’t have mind maps or a notepad to jot down ideas. 

Not sure about Wrike anymore? 

Take a look at these Wrike alternatives or Compare ClickUp vs. Wrike for a clear idea.

Wrike Key Features

  • Task tool for progress tracking
  • Workflow statuses

Pricing : Free to $24.80/user per month

Taskade

Taskade straddles the line between a personal task management app and a team project management app—with features that fall somewhere between the two. 🤸‍♂️

It’s a good choice for individual super users or for small teams. But big teams might find that the features aren’t quite robust enough.

If you’re someone who mostly consults your task list from your mobile device, then you’ll love Taskade’s native app design. It runs quickly and has options for widgets that can help you visualize your to-dos and project progress.

The mobile app is available for iOS or Android. There are also desktop apps for Mac, Windows, and Linux, and browser extensions for Chrome, Firefox, and Edge.

Taskade Key Features

  • Both your professional and personal to-dos in one app with separate areas for each part of your life
  • Collaboration features that include not only the ability to assign tasks to teammates but also an in-app video call feature that allows you to have a face-to-face chat
  • Strong note-taking features for brainstorming and documentation
  • Outlining capabilities to manage tasks
  • Starter: $4 per month
  • Plus: $8 per month
  • Pro: $19 per month
  • Business: $49 per month
  • Ultimate: $99 per month

Workflow management in Pipefy

Pipefy is a task management tool that simplifies the process of creating, assigning, and organizing tasks. With its automation features, Pipefy helps save time and minimize errors in task management. It offers a comprehensive platform where users can easily connect and integrate with other existing software, such as ERP , HRIS, and CRM systems.

Pipefy Key Features

  • Process templates
  • Secure company database for actions
  • Conditional logic
  • Native Integrations with Slack, GitHub, BitBucket, and Google Hangouts

Pipefy pricing  

Pipefy offers a free plan for individual users and small teams, with paid plans starting at $30/user per month.

Why Do You Need Task Management Software?

1. task management software helps you organize work.

We know you and your team work on multiple tasks every day!

Project tasks, HR activities , social media posts, invoicing, the list goes on.

Now try and imagine handling all of that with a pen and paper, or even an Excel sheet .

Unfortunately, this is all too common.

According to a recent study by ClickUp , 42% of employed Americans feel that they do not have all the technology and tools, such as task management apps, to succeed at work! Nearly half (45%) would give up 10% of their salary for an easier work life.

There’s no way you can keep track of every project task, meet your deadlines, track progress, and manage your team without a dedicated tool . 

Luckily, task management tools are designed for this, acting as a safeguard against going crazy! 

It’s a dedicated space to monitor your task progress, assign tasks, and manage schedules. It ensures that you’re able to efficiently track tasks and subtasks so that you meet your deadlines.

2. Task management software helps your team collaborate effectively

Your task management tool will improve not only your in-office and/or virtual team’s tasks but also your team collaboration capabilities.

As each task has a dedicated space, it’s easier for your team to consolidate information and work on things together. Also, as every assignee has access to this task space, nobody will be left out of the loop. 

Your team can easily share files, ideas, and feedback to collaborate over tasks and get things done quickly.  

3. Task management software helps you prioritize tasks

All tasks were not created equal.

While every task needs to be addressed, some are more important than others. 

So what do you do?

You start prioritizing tasks.

For example, finishing a client’s project is probably more important than deciding what your office party’s theme is, right?

Your task management tool will help you prioritize tasks to work on what’s most important immediately.

How to Choose the Best Task Management Software

Choosing the best task management tool for your organization can be a daunting task, especially with the plethora of options available in the market. By considering a few key factors, you can narrow down your choices and find the perfect fit for your team or company.

Before diving into any specific task management software, it’s important to understand what your team or company needs from a task management tool. Make a list of the features and functionalities that are essential for your team’s workflow. Do you need a simple to-do list? Or do you require advanced project tracking and collaboration capabilities?

Knowing your needs will help you eliminate options that do not meet your requirements.

Task management software can vary greatly in terms of complexity and scalability. If you have a smaller team with simpler tasks, a basic task management tool may suffice. However, if you have a larger team with more complex projects, you may need a more robust solution with features such as time tracking, resource allocation, and reporting.

The last thing you want is for your team to struggle with using the task management software. To avoid this, look for intuitive interfaces, simple navigation, and easy-to-use features. You may also want to check if the software offers training or customer support to help your team get up to speed quickly.

Having all your tools integrated can improve efficiency and streamline your workflow. Look for options that offer integrations with your existing tools or have an open API that allows for easy integration.

Task management software can range from free to expensive, so it is important to determine your budget before starting your search. Keep in mind that some software may offer a free trial or have a freemium model with limited features. Consider the long-term costs as well, including any additional fees for extra users or advanced features.

Bonus: Learn how to implement a work management system !

1. What Are The 8 Managerial Tasks?

The eight managerial tasks, often referred to as the functions of management, were first proposed by Henri Fayol, a French management theorist. The 8 managerial tasks are, planning, organizing, staffing, directing, coordinating, reporting, budgeting, and controlling.

2. What are the Benefits of Task Management Software for Teams?

Task management software improves task organization, prioritization, project management, collaboration , real-time tracking, improved communication, enhanced productivity, automated reminders, and streamlined workflow for effective task management.

Which Task Management Software is Best for Your Team?

You don’t need us to tell you that there are lots of task management tools available. That’s apparent from any Google search or a glance at the productivity section of the app store. 

So here are some suggestions for deciding which task management software is right for you :

  • Try a free plan before you buy it . You shouldn’t have to lay down your hard-earned cash on task management apps before knowing how they work. Test out some of the best free task management software to help you decide what you like and don’t like. Some online project and task management tools offer free trials. Be wary of those tools because you know a sales pitch will be coming at the end!
  • Read the reviews of task management apps . Unless you love trying out new software as a hobby, you’ll probably want to see how others have used them. They may even show you a new way of using the software. You’ll also learn of any problems in that online task management software too.
  • Check out the roadmap . Just because an online task management software doesn’t have the features you want doesn’t mean it won’t be there tomorrow. The best software companies are constantly iterating and releasing new features regularly.

First on the list? Get ClickUp for free today to discover how to manage task assignments, streamline your workflow, and boost everything else in your Workspace!

Questions? Comments? Visit our Help Center for support.

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Pentagon’s Replicator effort will focus on software next

assignment on system software

Six months into its effort to field thousands of attritable, autonomous systems, the Pentagon is planning the second iteration of the Replicator program — and this time, software will be the focus.

Capt. Alex Campbell, director of the Defense Innovation Unit’s naval portfolio, said the second tranche of Replicator systems will emphasize the software needed to connect the sensors and drones it wants to field over the next 18 months.

“In tranche two . . . the direction from senior leadership is to also focus on the software that enables all those platforms to function and to exist and to work together and to do things that, frankly, we’ve never seen on the battlefield before,” Campbell said during a Feb. 14 panel at the West naval conference in San Diego.

Those capabilities include connecting multiple platforms to provide kinetic effects in complex threat environments, he said.

“We’re really excited to be tackling both the platform side and the software side and, ideally, finding the route to production for a lot of that work,” Campbell said.

Deputy Defense Secretary Kathleen Hicks unveiled Replicator in August , pledging to field thousands of uncrewed systems to defend Taiwan against aggression from China.

Hicks has since been working with DIU and leaders within the military services to formalize a mechanism for quickly fielding high-need commercial systems in large quantities. The goal is for Replicator to be a repeatable process the Pentagon can use to push a range of capabilities to military users.

DIU Director Doug Beck said during a Feb. 15 House Armed Services Committee hearing the department has chosen the first tranche of systems it will field through Replicator. Along with its initial selections, the Defense Department has sent a reprogramming request to Congress that would allow DoD to shift funding appropriated for other projects into the efforts it wants to field through Replicator.

“That’s the department getting after sorting through how we can best help make these things happen as fast as possible,” Beck said at the hearing.

Officials have refused to publicly discuss the specifics of those capabilities. Aditi Kumar, DIU’s deputy director for strategy, policy and national security partnerships, said the department is working on a plan for how it will share information on the effort going forward.

“We want to be very careful about how we communicate with the broader public, and by proxy our adversary, on what we have selected and what quantity, etc.,” she said during a Feb. 13 DIU Innovation Summit in Mountain View, Calif.

Courtney Albon is C4ISRNET’s space and emerging technology reporter. She has covered the U.S. military since 2012, with a focus on the Air Force and Space Force. She has reported on some of the Defense Department’s most significant acquisition, budget and policy challenges.

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OpenAI Shifts AI Battleground to Software That Operates Devices, Automates Tasks

OpenAI’s first major product, ChatGPT, proved so popular that it sparked a generation of wannabes. But as rivals like Google catch up, OpenAI is hustling to release a product that could prove almost as revolutionary.

OpenAI is developing a form of agent software to automate complex tasks by effectively taking over a customer’s device. The customer could then ask the ChatGPT agent to transfer data from a document to a spreadsheet for analysis, for instance, or to automatically fill out expense reports and enter them in accounting software. Those kinds of requests would trigger the agent to perform the clicks, cursor movements, text typing and other actions humans take as they work with different apps, according to a person with knowledge of the effort.

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12 Best Help Desk Software for 2024

Best Help desk software - proprofsdesk

Try searching for the “best help desk software” on Google, and you will likely get a billion results. 

In a world where every software vendor claims to be the best, thankfully, I haven’t fallen for marketing gimmicks and got to try the best tools on my own. 

Like many others, if you, too, are on the lookout for the right tool for your customer service team, allow me to share the 12 best options with you. 

12 Help Desk Software Systems for Delightful Support 

As a customer service manager, no matter where I work, I’m always tasked with the responsibility of choosing the best tools for my team. 

Over the course of my tenure, I have worked with almost every tool – from open-source solutions to industry-leading help desk software. In addition to my own experience, I have capitalized on review platforms and peer suggestions to create this comprehensive list. 

Let’s explore the unique features and pricing details of these 12 help desk support software. 

1. ProProfs Help Desk – Best for Automated Customer Service

ProProfs Help Desk - Best for Automated Customer Service

I think ProProfs Help Desk does a great job of combining affordability with powerful features, making it the top choice in this list. 

This free help desk software allows my team members to monitor communications across channels like email , live chat, web forms, and the help center. 

The best part? Implementing automation workflows is effortless. I can automate tedious tasks like ticket assignments, survey sharing, notifications and alerts, and more. This effortless automation lightens the workload on my team. 

Additionally, you can build an online knowledge base using pre-designed templates , empowering customers to find solutions independently and lowering ticket volume.

What you’ll like:  

  • Internal notes to seek advice and discuss complex issues with team members
  • Agent roles and permissions to restrict access to the help desk system
  • Intelligent chatbots help you offer uninterrupted, 24/7 assistance to customers 
  • Track ticket response time, resolution time, agent ratings, and other help desk metrics

What you won’t like:

  • A wide array of features can be overwhelming for some users
  • Channel-specific reporting metrics should be added for better insights

FREE for a single user . Plans start at $19.99/user/month for 2 or more users. No hidden fees. A 15-day money-back guarantee.

2. SolarWinds Service Desk – Best for Asset Management

SolarWinds Service Desk - Best for Asset Management

Image Source: SolarWinds Service Desk

SolarWinds Service Desk is a comprehensive IT service management solution with robust features. 

If you ask me, my favorite is the IT asset management feature that helped us streamline inventory control, offering us insights into hardware and software assets in usage throughout the company. 

The tool also allows businesses to set up a knowledge base quickly. Whether it’s your internal employees or customers, you can empower end-users with self-help resources, reducing support ticket volume. 

Besides this, to date, I find its overall user interface quite outdated. If you are looking for support desk software that looks and feels good, you may want to skip SolarWinds Service Desk. 

  • Service catalog to display all the services on offer
  • Custom roles to determine who can access what features in the help desk system
  • Schedule reports to receive them directly in your inbox
  • Multi-factor authentication (MFA) can be enabled for maximum data security 
  • The UI seems quite outdated and needs improvement
  • The company should offer more support materials like video tutorials to assist first-time users

Pricing: 

Starts at $39/user/month 

3. HubSpot Service Hub – Best for Customer Portal

HubSpot Service Hub - Best for Customer Portal

Image Source: HubSpot Service Hub

HubSpot Service Hub was recommended to me by our VP, and within a few days, I was impressed by its customer portal feature. 

HubSpot’s customer portal empowers businesses by providing customers with a centralized platform for seamless interaction. With personalized access, our customers could effortlessly track their support requests, access knowledge base resources, and engage in real-time communication. 

Also, the live chat feature will enable you to route support inquiries and leads to the right agents or departments. This helps you give adequate attention to each website visitor. 

  • HubSpot CRM integration will help you access all important customer information in one place
  • CSAT and NPS surveys to capture customer service feedback
  • Multiple integration options with Mailchimp, Aircall, Google Contacts, etc. 
  • HubSpot Service Hub’s subscription plans are quite expensive 
  • The Single Sign-on feature is only available in the Enterprise Plan

Starts at $450/month 

4. Zendesk – Best for Self-Service  

Zendesk - Best for Self-Service

Image Source: Getvoip.com

In my quest for a help desk solution to decrease my ticket volume, a close friend suggested Zendesk. I was immediately captivated by its self-service features.

This renowned platform allowed our customers to access an advanced knowledge base that my team had accumulated over time. We also used the tool to create an online community and a customer portal to further encourage self-service. 

By utilizing Zendesk’s self-service features, your customers can effortlessly locate answers to simple queries in FAQs, self-help articles, video tutorials, etc. This will further allow your agents to focus on high-priority customers and improve the customer experience.

The real game-changer is this – support agents can draw in customer inquiries from almost any channel and leverage the ticket history to respond more quickly with the appropriate context. It’s like having all the necessary resources your need at your disposal.

  • Customer service reports & graphs to track individual and team performance
  • Zendesk’s Android and iOS apps to never miss out on urgent support requests
  • AI-powered bots to automate your customer service process
  • Pre-chat forms help your agents capture relevant details about an inquiry or complaint

What you won’t like: 

  • Zendesk’s subscription plans are quite expensive, making it an unsuitable option for startups or small businesses
  • Ticket file attachment size is limited to just 50 MB

Pricing:  

Starts at $55/user/month 

5. Freshdesk – Best for Omnichannel Support

Freshdesk - Best for Omnichannel Support

Image Source: Freshdesk 

Over time, I’ve observed that customers have diverse preferences when reaching out to businesses for support. In this aspect, Freshdesk has performed admirably. 

It serves as an omnichannel solution tailored for the requirements of small to mid-sized businesses. I utilized the tool to engage with customers across various channels like email, phone, live chat, social media, and more.

I could secure customer data and our help desk system by assigning distinct roles and permissions to my agents. Also, if you have field agents, Freshdesk offers valuable features. You can effortlessly track agents’ fieldwork time through a dedicated mobile app and record billable hours automatically.

On the contrary, I wasn’t overly impressed with its customer support team. They took an extended period to address my ticket, resulting in a poor experience.

  • Canned responses to share consistent replies to customer emails 
  • Live chat to offer instant assistance to visitors and existing customers
  • SLA management helps you set deadlines for ticket response and resolution 
  • Automated alerts to keep support reps updated on ticket progress
  • Many online reviews reveal that Freshdesk’s support team is slow to respond at times
  • Attaching images to a help desk ticket can be time-consuming 

Starts at $15/user/month 

6. Zoho Desk – Best for Social Media Service 

Zoho Desk - Best for Social Media Service

Image Source: Zoho Desk

Let me share an eye-opening statistic with you – by the year 2027, there will be a whopping 5.58 billion social media users across the globe. 

So, what does this mean for your business? You need to invest in a help desk system that lets you centralize all social media conversations in one place. This is where Zoho Desk calls for your attention.

While using Zoho Desk around a year back, I realized it seamlessly combined the leading social media platforms, including Facebook, Instagram, and Twitter, with our conventional customer support channels. This allowed us to manage calls, emails, and social media messages from the same interface.

While this sounds great, there is a major drawback I need to share. Zoho Desk’s live chat feature is only available in the Enterprise Plan. So, you will have to pay a lot of extra dollars just to access live chat capabilities. 

  • Custom fields to include additional information on tickets
  • Multi-branded help centers can be created for your different brands
  • Zoho Desk seamlessly integrates with Zoho CRM, helping you offer personalized assistance
  • Time tracking to calculate the time spent on each conversation
  • Some customization features can be overwhelming for new users
  • The live chat feature is exclusively offered in the Enterprise Plan 

Starts at $14/user/month 

7. AzureDesk – Best for an Unlimited Mailbox  

AzureDesk - Best for an Unlimited Mailbox

Image Source: AzureDesk 

If your customer service primarily depends on email, you can try AzureDesk. 

You will be surprised to know that AzureDesk offers an unlimited mailbox, which can encompass all your support-related email accounts (such as billing@, info@, contact@, etc.) in one place. 

I also like how the platform made it easier for my agents to communicate with customers in over 50+ languages. They could easily translate their response text into a foreign language or detect the language of a customer’s reply. 

On the downside, AzureDesk offers a limited range of third-party integrations. This can be a problem if you wish to connect your help desk with some popular business tools. 

  • Customer portal to allow customers to track their requests independently
  • Agent signatures help your team share professional email replies
  • Managers can track the number of tickets generated through different customer service channels
  • Ticket tags to easily search and locate the tickets you need 
  • Integration options are limited to just a few tools
  • There is no feature to build custom chatbots

Starts at $33/user/month 

8. Vision Helpdesk – Best for Mobile Application

Vision Helpdesk - Best for Mobile Application

Image Source: Vision Helpdesk

Unlike many help desk management software available in the market, Vision Helpdesk has a unique advantage. 

I’m quite intrigued by its mobile applications built for different platforms – Android, iOS, and even Windows. 

The native mobile apps from Vision Helpdesk will enable your support agents to access and resolve tickets while on the go. The mobile app provides all the features available in the admin and staff portal, so you don’t miss out on key capabilities.

Besides this, I’m sure you will like the time-tracking feature. With accurate time-based entries, you calculate the total time spent resolving issues and charge your customers accordingly. 

  • SLA management to offer consistent quality service to customers
  • Automated ticket escalations when SLAs are violated
  • Custom email notifications to keep agents and customers updated
  • Ticket auto close can be turned on to automatically close tickets when there is no response from the customer
  • Vision Helpdesk comes with a steep learning curve
  • While there are some options, it’s not that simple to integrate it with other platforms

Starts at $12/user/month 

9. TeamSupport – Best for B2B Service  

TeamSupport - Best for B2B Service

Image Source: TeamSupport 

For any B2B enterprise, losing a single client translates to a potential multimillion-dollar setback. Having utilized TeamSupport, I find it uniquely tailored to the needs of B2B firms. 

As soon as I log in to my account, everything essential—live chat, customer self-service portals, screen recordings, ticket management, and automation—is conveniently consolidated in one place. 

Also, TeamSupport elevates teamwork, fostering a unified approach to handling customer issues across diverse channels. This means seamless collaboration between customer service, sales, technical, and finance teams, ensuring a more efficient and integrated operation. 

  • TeamSupport can be easily connected to your in-house CRM and other developer tools
  • Ticket reminders help agents avoid sharing late responses with customers 
  • Monitor Customer Distress Index (CDI) to minimize churn
  • Shared calendar helps team members view task assignments and dependencies 
  • The agent collision feature is slow to work at times, leading to duplicate responses 
  • More designs for the live chat widget should be available for enhanced branding and customization

Starts at $25/user/month 

10. Deskpro – Best for On-Premise Deployment  

Deskpro - Best for On-Premise Deployment

Image Source: Deskpro

I had the opportunity to use Deskpro’s on-premise version in my last organization, which happened to be a Fortune 500 company. 

In my opinion, Deskpro On-Premise is frequently used by larger organizations equipped with ample IT resources. 

It is possible to achieve maximum availability and performance by hosting it on a multiple-server configuration. Deskpro has a demonstrated ability to scale effectively, catering to the demands of even the busiest customer support teams. 

One thing that stood out to me was the Approvals tab. It makes it easier for anyone to track the status of all their approvals in one place. 

  • Your agents can manage support conversations on WhatsApp and Twitter
  • Automated call distribution to specific agents and departments
  • Custom ticket filters to keep your help desk inbox clutter-free
  • Drag-and-drop file attachments to support tickets
  • There is no feature to build your own chatbot
  • You will have to pay a high one-time fee for the on-premise version

The cloud version starts at $29/user/month. Custom pricing is offered for the on-premise version. 

11. Help Scout – Best for Live Chat 

Help Scout - Best for Live Chat

Image Source: Help Scout

While email is a great channel, I always tell my entrepreneur friends to prioritize live chat for its ability to foster instant connections with customers. 

This is where Help Scout comes to my mind. The tool allowed me to easily view live chat conversations and track the right metrics. 

The best part was that my agents could share help center docs and FAQ pages directly from within the live chat window. This small feature helped us reduce our ticket volume significantly. 

Having said that, I hope Help Scout comes out with their own chatbot soon. 

  • Tags can be used to categorize tickets or trigger automation
  • Saved replies or canned responses will help you reduce response times 
  • Custom fields to add custom data for tickets
  • Help Scout’s Android and iOS mobile apps help you offer support on the go
  • The Standard Plan is limited to just two shared inboxes
  • The platform does not offer a chatbot feature

Starts at $20/user/month 

12. LiveAgent – Best for Ticket Management 

LiveAgent - Best for Ticket Management

Image Source: LiveAgent 

I used LiveAgent as my go-to help desk solution, and it came equipped with a variety of customer communication and organizational tools, such as live chat and a ticket management system. 

With LiveAgent, my agents could access a multichannel interface that supported voice, chat, social media, SMS, and email communication. 

One of the features I appreciate the most is its ticketing system, which can efficiently distribute tickets to agents based on predefined rules. This helped streamline my workflow and ensured that customer inquiries were addressed promptly and effectively.

On the downside, LiveAgent misses out on some key reporting and analytics features. 

  • Canned responses to save your agents from the pain of typing similar responses
  • Built-in contact forms to gather the right information
  • Agents can perform mass actions on tickets for faster issue resolution
  • Real-time typing-view lets you see what customers are typing
  • The Small Business Plan is limited to just 3 email accounts
  • The platform misses out on some important reporting and analytics features

Starts at $9/user/month 

Which Is the Best Help Desk software?

So, after all this back-and-forth, which is the best help desk software? 

I know you really want me to spill the beans here. However, the perfect option for your team would depend on multiple factors, including budget, team size, features needed, and so on. 

To simplify your decision, here are my top 3 picks: 

Option A: ProProfs Help Desk 

As I said before, ProProfs Help Desk’s automation features (at such a nominal price range) make it a top choice. You can automatically assign tickets to agents, communicate with customers on multiple channels, and encourage self-service with a knowledge base. Also, I’m sure you will love its simplistic UI and overall design. 

Option B: Zendesk

If you do not mind spending a decent amount of money on a help desk system, Zendesk can be a good option. The tool allows you to create a vast help center and community forum to promote self-service and reduce ticket volume. 

Option C: Help Scout 

Help Scout is another option that deserves your attention. Your agents can interact with customers via live chat and share relevant links to FAQ pages or articles from within the chat window. 

In the end, I would recommend ProProfs Help Desk for its simplistic UI, powerful automation features, and omnichannel capabilities. If you are still undecided, feel free to take a free trial or product demo of the tool that ticks the most boxes. I wish you and your team good luck! 

Jared Cornell

About the author

Jared cornell.

Jared is a customer support expert. He has been published in CrazyEgg , CoSchedule , and CXL . As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter , Facebook , and LinkedIn

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Difference between System Software and Application Software

Prerequisite: Software Concepts 

Computer Software is a sort of program that allows clients to work on different assignments or use them to work on their System. It tells the working and responsibilities of the System. Basically, Software is a set of instructions or commands that tells a user how to do and what to do.

Types of Software

System software, application software.

System Software is the type of software that is the interface between application software and the system. Low-level languages are used to write the system software. System Software maintains the system resources and gives the path for application software to run. An important thing is that without system software, the system can not run. It is general-purpose software.

Functions of System Software

  • Memory Management
  • Processor Management
  • File Management
  • Error-detecting Aids

Features of System Software

  • System software is written in a low-level language.
  • The size of the system Software is smaller.
  • System software is complex to understand.
  • System software is present near hardware components.

Types of System Software

  • Operating System: Operating System is the main part of the Computer System. It has the responsibility of managing all the resources such as CPU, Printer, Hard Disk, etc. It also provides services to many other Computers Softwares. Examples of Operating Systems are Linux, Apple, macOS, Microsoft Windows, etc.
  • Language Processor: System Software converts Human-Readable Language into a Machine Language and it is done by Language Processor . It converts programs into instructions that are easily readable by Machines. 
  • Device Driver: A Device Driver is a program or software that helps to perform its functions by controlling the device. You first have to install a driver for running the program.

Application Software is the type of software that runs as per user request. It runs on the platform which is provided by system software. High-level languages are used to write the application software. It’s a specific purpose software. The main difference between System Software and Application Software is that without system software, the system can not run on the other hand without application software, the Low-level maintenance system always runs.

Functions of Application Software

  • Information and data management
  • Management of documents (document exchange systems)
  • Development of visuals and video
  • Emails, text messaging, audio, and video conferencing, and cooperation are all options.
  • Management of accounting, finance, and payroll
  • Management of resources (ERP and CRM systems)

Features of Application Software

  • Application software is written in a high-level language.
  • Application software requires more storage space than system software.
  • Only a single task is performed by each application software.
  • Application Software is easy to build in comparison to system software.

Types of Application Software

  • General Purpose Software: This Application Software is used to perform tasks that are used for a variety of tasks, just not limited to a specific task only. For Example, MS Word, MS Excel, etc.
  • Customized Software: It is used to perform tasks that are designed for specific organizations. For Example, Railway Reservation System, Airline Reservation System, etc.
  • Utility Software: It is used to support the architecture of the Computer. It is designed for optimizing and maintaining the system and also taking care of its requirements.

System Software and Application Software

System Software and Application Software

Difference Between System Software and Application Software

1. what is the main difference between system software and application software.

The main difference between System software and Application Software is that System Software is used for operating computer hardware whereas Application software is used according to user applications.

2. What are the functions of System Software?

Memory Management Disk Management Controlling Devices Execution and Loading

3. What are the functions of Application Software?

Data Manipulation Resource coordination Information management visuals construction

4. Whether System Software and Application Software are interdependent with each other?

System software works independently and it runs in the background but Application Software is dependent on System software and it interacts with user.

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Image: Large Winter Storm Brings Snow To The Northeast

New York City's public schools chancellor said the city did not pass Tuesday's remote-learning “test” because of technical issues.

“As I said, this was a test. I don’t think that we passed this test,” David Banks said at a news briefing, adding that he felt "disappointed, frustrated and angry" as a result of the technical issues.

NYC Public Schools did a lot of work to prepare for the remote-learning day, Banks said, but shortly before 8 a.m. they were notified that parents and students were having difficulty signing on to remote learning.

Follow along for live coverage of the storm

It is the first time the school system has implemented remote learning on a snow day since it introduced the no-snow-day policy in 2022. The district serves 1.1 million students in more than 1,800 schools.

Banks blamed the technical issues on IBM, which helps facilitate the city’s remote-learning program.

“IBM was not ready for prime time,” Banks said, adding that the company was overwhelmed with the surge of people signing on for school.

IBM has since expanded its capacity, and 850,000 students and teachers are currently online, Banks said.

“We’ll work harder to do better next time,” he said, adding that there will be a deeper analysis into what went wrong.

The new system is controversial among parents who lament the end of the snow days of their childhoods, dread a return to the frustrations that remote learning caused during the pandemic and argue that online learning is a far cry from the classroom.

On Monday, Mayor Eric Adams said parents who are not willing to navigate computers for their children’s remote learning represent “a sad commentary.”

Adams defended his words Tuesday, saying they were related to a specific question he was asked about parents who do not want to sign on to remote learning.

“That is not the energy we should be showing right now. Our children have to catch up. They need to be engaged,” he said.

Adams also blamed IBM for Tuesday’s remote-learning issues, saying he hopes the company will be able to provide the product the city is paying it for.

“IBM, I’m hoping this was a teaching moment for them, as well," Adams said.

In a statement, IBM said it has been working closely with New York City Public Schools "to address this situation as quickly as possible."

An IBM spokesperson said, “The issues have been largely resolved, and we regret the inconvenience to students and parents across the city."

New York City Public Schools were the outlier in implementing remote learning during Tuesday's storm. Hundreds of districts in Boston , Connecticut , Philadelphia  and  New York were shuttered for snow days.

assignment on system software

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More pharmacy problems endanger future of VA’s health records system

assignment on system software

Newly discovered errors in how patient prescriptions are logged in the Department of Veterans Affairs new electronic health records system could endanger medical care for tens of thousands of veterans, according to the latest report from a government watchdog.

VA and Oracle Cerner officials said final fixes for the problem should be in place in coming days, but outside experts and lawmakers questioned whether those updates will fully address the system failures. And the setback again raises questions about when — if ever— the Millennium records system will move to other sites within the veterans health system.

The revelations came at a House Veterans’ Affairs Committee hearing on Thursday, the latest in a series of oversight events scrutinizing the embattled medical records system. Lawmakers lamented that despite repeated promises from officials involved with the project, little progress has been made in the last year.

assignment on system software

VA won’t restart health records overhaul until next summer, if at all

Multiple house lawmakers expressed doubt that the expensive vets records project can be saved..

“The situation we found in May of last year was dangerous and unsustainable, and it seems much the same today,” said Rep. Matt Rosendale, R-Mont., chair of the committee’s technology panel.

“Simply put, the medical centers using the Oracle Cerner electronic health records have been turned upside down. … The results of the VA and Oracle strategy to improve the EHR have been one step forward and one step backwards. We’re not gaining on this.”

In 2018, then-President Donald Trump announced a new 10-year, $16-billion plan for VA to adopt the Millennium system in an effort to put veterans health records and military medical files into the same software platform for the first time.

The new system was installed at five sites — the Spokane VA Health Care System in Washington, the VA Walla Walla Health Care System in Washington, the Roseburg VA Health Care System in Oregon, the VA Southern Oregon Health Care, and the VA Central Ohio Health Care System — before VA officials announced a full halt on the rollout in April 2023.

The move came in response to widespread employee discontent with the new software and concerns about patient safety due to system shortfalls. At Thursday’s hearing, Dr. Neil Evans , acting program director for the health records project, said no timeline has been finalized for resuming that work.

He said officials have made “incremental but steady progress” but still need to put in place other system improvements, including issues surrounding pharmacy records.

But officials from the VA Office of Inspector General found significant lingering problems with how pharmacy records are shared between medical sites, with the new health records software and sites still using the department’s legacy records system, VistA.

Investigators found evidence that mail order pharmacy data for nearly 120,000 patients is outdated or could contain mistakes. About 250,000 patients total could face complications due to incomplete information in their records.

They warned that patients “may be prescribed contraindicated medications” because of the errors and noted that some health care providers at legacy sites “are making clinical decisions based on inaccurate data.”

Officials from VA and Oracle Cerner said they have partially addressed the issue in recent months and hope to have another software patch related to the pharmacy issues in place in the next few weeks. But that update was already rescinded once because of errors that emerged in testing trials.

Despite those problems, and despite the department’s pause in the Millennium system rollout, the department is planning to launch the records software at the Lovell Federal Health Care Center in Chicago next month. The site is a joint medical center with staff from VA and the Defense Department, which has not experienced the same issues with its implementation of new health records systems.

Mike Sicilia, executive vice president at Oracle Corporation, said the improvements made to the VA records system in the last year should make the rollout at that site less complicated and error prone.

But lawmakers on the panel dismissed that optimistic outlook.

“The definition of insanity is doing the same thing over and over again while expecting a different result,” Rosendale said. “I have come to believe that continuing this effort — to transform the Oracle Cerner pharmacy software into something completely different — is insanity.”

He and several other lawmakers have called for VA to abandon the project, despite the $9 billion already spent on the effort.

VA Deputy Inspector General David Case said his office has seen improvements in project management over the last year but warned numerous other fixes will be needed to get the records system rollout back on track.

“As VA moves toward its deployment next month at a complex facility jointly operated with the Department of Defense, transparency, communication, and program management will be essential to getting it right,” he said. “Failures in these areas risk cascading problems.”

Leo covers Congress, Veterans Affairs and the White House for Military Times. He has covered Washington, D.C. since 2004, focusing on military personnel and veterans policies. His work has earned numerous honors, including a 2009 Polk award, a 2010 National Headliner Award, the IAVA Leadership in Journalism award and the VFW News Media award.

In Other News

assignment on system software

Air Force recruiting rebounds while Army, Navy still struggle

Air force recruiting boss brig. gen. christopher amrhein said tuesday he is “cautiously optimistic” about staying on track for the rest of the year..

assignment on system software

Marine Corps won’t consider allowing hands in pockets for now

The navy now allows sailors to stick their hands in their uniform pockets, but the marine corps is not planning to follow suit anytime soon..

assignment on system software

Texas to build 80-acre border base for National Guard troops

Troops are scattered around the area, living in tents, hotels and private residences, texas gov. greg abbott said..

assignment on system software

Some traumatic brain injuries linked to increased risk of brain cancer

Concussions were not found to increase brain cancer risk..

assignment on system software

Armor school chief hopes new Bradley crew field will breed ‘expertise’

Army times spoke with the armor branch chief about the new field..

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  28. NYC fails controversial remote-learning snow day 'test,' public schools

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  29. More pharmacy problems endanger future of VA's health records system

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