Guide to Fixed-Based Operators for Small Airports

Guide to Fixed Based Operators for Small Airports

Airports around the world rely on their strategic partnerships with fixed-base operators (FBOs) to provide essential and luxury services to charter flights and other aircraft that help keep their operations running smoothly. Offering a host of services from aircraft maintenance to fuel to passenger amenities, FBOs are becoming the air travel destination of choice for private flight crews and passengers. 

As the asset protection industry leader, VPS   is committed to helping small airports find the right FBO solutions for them. Our guide to fixed-base operators for small airports covers everything that airports need to know about the services FBOs provide and how to partner with the right one.

Read the full article or jump to a specific section: 

What Is a Fixed-Base Operator?

What are the classifications of fbos, what are some services offered by fbos, what are the benefits of airport fbos, frequently asked questions about fbos, does my airport need an fbo.

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What is a fixed based operator?

An FBO is essentially a private airport terminal. As an independent commercial operation, an FBO supplies essential services and convenient amenities to major airports , private airfields, and hangars. Operating under a lease agreement with airport owners and authorities, FBOs are private enterprises that partner with airports to provide auxiliary services. FBOs help improve the private flying experience for both passengers and crews, operating a range of services from aircraft storage and fuel sales to food services and restroom facilities.

With the demand for private charter flights increasing dramatically in recent years, FBOs are becoming mainstays at most major and mid-sized airports around the world. Despite their recent boost in popularity, FBOs have been an aeronautic servicing staple since the end of World War I, when military aircraft surplus was bought up by civilian pilots who needed air terminal services, particularly fuel and mechanic servicing.

As these unregulated airfield services became more popular, the need to regulate private flying grew. The Air Commerce Act of 1926 sought to set standards for commercial flights, including terminal activities, or base operations, which gave rise to the term fixed-base operator. FBOs, like all aeronautic activities, remain strictly regulated, helping to enforce safety and maintain professional FBO operations across the country.

FBO classifications are divided into three tiers based on total revenues and the scope of services provided. Below is a breakdown of how FBOs are classified based on total annual revenue:

  • Tier 1 — Greater than $25 million in revenue
  • Tier 2 — $10-25 million in revenue
  • Tier 3 — Less than $10 million in revenue

The following is how to categorize FBOs based on their services offered:

  • Tier 1:  As the FBOs with the largest revenue base, tier one FBOs offer a comprehensive range of services, including aircraft storage, fueling services, facilities, and multiple amenities. They offer extensive mechanical services, including the availability of OEM parts, and can service turbine charter aircraft.
  • Tier 2:  Tier two FBOs also have hangar space and fuel services but are limited in their aircraft servicing. They also offer charter management and flight instruction and are equipped to service specialized missions, including medevac, geophysical, and surveillance aircraft.
  • Tier 3:  Tier three FBOs are the smallest and the most common FBO, offering hangar space and fuel service but no aircraft maintenance and servicing. They cannot cater to turbine aircraft and instead provide services for turboprop and piston aircraft.

In addition to the above tiers, FBO operators can also be classified by the number of FBO locations they own and operate. The following is how FBOs are classified based on locations:

  • Small independent — 10 or fewer
  • Medium independent — 11-30
  • Large independent — 31-60
  • Chain — 61 or more

The combination of the above classification systems provides a general overview of how to determine the type of FBO in question, whether based on services, revenues, or number of locations.

FBOs offer an extensive range of services and provide a convenient solution for all aeronautic-related activities. Novel services are often borne out of the availability of FBOs, including new and convenient ways to transport people and goods quickly and cost-effectively.

Services offered by FBOs depend on the tier of FBO. Below are some of the types of services that FBOs may offer. 

Air travel and transport services

Air Travel and Transport Services

FBOs serve as a base for commercial air transport services, including charter and private flights. Air charters use FBOs rather than commercial public airports for their private flight needs. In addition to servicing charter flights, FBOs also provide other air services, including aircraft rentals for licensed private pilots and for charter companies.

Air taxi is another service available through FBOs. These small planes provide on-demand taxi services for short trips between nearby locations. FBOs also serve as a base to receive both scheduled and unscheduled air carrier services and air cargo flights.

On-Site Maintenance

Aircraft maintenance and servicing is a key offering of FBOs, providing technicians, parts, and equipment to service and repair aircraft on-site. Aircraft mechanics are often employed by at least tier one and tier two FBOs, and sometimes tier three FBOs may also have a mechanic on staff. When aircraft land or before take-off, technicians will perform maintenance services and any repairs, such as battery changes and hose and belt inspections, allowing pilots to get back in the air quickly and safely.

Cleaning and detailing services are also available at FBOs. Crews wash the plane's exterior and can deep clean the interior, so it's ready to serve the next load of passengers.

Aircraft storage

Aircraft Storage

FBOs offer aircraft storage services, providing space for aircraft owners and pilots to park and store their planes on a short or long-term basis. For short stopovers, FBOs often provide valet or car services as a convenience for pilots. 

For long-term storage, FBOs provide hangars as a secure way to keep aircraft grounded long-term. Pilots can either tie down their aircraft or rent climate-controlled hangar space, spending on how long the aircraft is to stay grounded. Hangar rentals are usually offered on a weekly, monthly or annual basis, catering to transient or based aircraft.

Fuel and Aircraft Sales

One of the most vital services that an FBO provides is fuel. FBO crews refuel a pilot’s plane quickly so they can get back in the air as fast as possible. All FBOs, regardless of size, provide aircraft with fuel. Tier one and tier two FBOs offer jet fuel for turbine aircraft, and all FBOs offer avgas for piston-powered engines. Some FBOs have fuel farms while others may also provide self-serve fueling for smaller aircraft.

In addition to providing and selling fuel, FBOs also facilitate the sale of aircraft. Given their vast network of customers, FBOs are the natural broker of aircraft sales on behalf of buyers and sellers. They facilitate research, listings, inspections, and assistance with the complete sales cycle. FBOs may also have aircraft parts in stock for sale to aircraft owners.

Passenger Services

FBOs cater to all individuals, including passengers. Most FBOs, including ones located at small airports, generally have basic passenger amenities such as restrooms, waiting areas or lounges, and business centers with computers or internet access. Many FBOs, regardless of size, also now offer pet relief and play areas since traveling with pets has become standard and is a major reason many people choose to fly private.

At larger or full-service FBOs, passengers can expect to find more luxurious amenities , including:

  • Shower facilities
  • Accommodations
  • Restaurants
  • Concierge services
  • Car and valet services

Crew amenities

Crew Amenities

While crew members benefit from the same above services as passengers, other crew-specific amenities help make flying easier.  From relaxing waiting areas with clean restroom facilities to lodging to car services, crews can have their needs taken care of at FBOs. Depending on the size of the FBO, there may be crew lounges or designated areas for showering, allowing crew members to relax and rejuvenate before taking to the skies again.

FBO employees also provide specialized services for flight crews and pilots, including telecommunication services and flight planning rooms. Some FBOs may also have the connections to arrange in-flight catering services and may provide essential supplies for sale that pilots need.

For FBOs that cater to international travel, FBO employees can assist with customs and immigration paperwork.

Pilot Training

Many FBOs are also in the ideal position to run flight schools and pilot training, especially in the case of tier three FBOs and FBOs at smaller airports. Flight schools often have piston-engine and turboprop aircraft for flight school. The planes stored on-site at the FBO are used by qualified instructors to train new pilots.

Similarly, FBOs may also cater to charter companies and provide flight crew training, equipping crews with the knowledge and experience they need to deliver excellent service and meet safety standards. 

Other Commercial and Industrial Services

FBOs are versatile and uniquely positioned to provide additional services beyond transport flight servicing. Many other commercial, industrial, and governmental needs can also be met through FBOs and their strategic locations and service offerings.

Some additional services that FBOs carry out include:

  • Crop dusting
  • Aerial photography
  • Sightseeing tours
  • Air surveys
  • Aerial advertising
  • Aircraft rentals

Additionally, independent FBOs can also expect to service air ambulance, police, and search and rescue aircraft, among other types of specialized missions using aircraft.

Airport FBOs provide extensive benefits to both passengers and pilots. Establishing an FBO opens up a range of new service offerings and revenue-generating sources, tapping into a more exclusive market that is seeking a luxury experience.

Below are some of the benefits of FBOs.

Private and hassle free experience

Private and Hassel-Free Experience

For passengers and flight crews alike, FBOs provide a convenient and luxurious air travel experience. Public airports are busy, crowded, and often subject to unpredictable delays. Public air travel can be a stressful experience even for seasoned travelers. With sudden gate switches, flight cancelations, and other issues, flying through public terminals can be disruptive and confusing. 

The FBO experience seeks to overcome some of these major issues by providing a private, peaceful, and seamless way to fly. With private amenities, passengers and flight crews can relax and wait for their flights in clean and spacious waiting areas. With robust service offerings, passengers also enjoy the benefits of additional support in making traveling easier and more comfortable.

Improved customer service

Improved Customer Service

Many passengers experience impersonal, stressful interactions at busy airports, as airline workers are under immense pressure to keep air travel on schedule. Often, this results in customers not receiving the service they expect for the price they pay to travel by commercial air.

FBOs provide an alternative to this norm, offering excellent customer service that meets the needs of private flight passengers. FBOs distinguish themselves from the conventional flying process by providing world-class customer service that’s both personal and genuinely helpful. Because FBOs are far less busy, customer service representatives can take the time to help customers resolve their concerns and fulfill their needs.

High-End Amenities

The entire FBO experience is designed to create a luxurious experience for the passenger. Though commercial airports provide lounges with premium amenities, the FBO amenities are more private and are often superior to public airports, which is why so many choose to fly through FBOs. Waiting areas are often designed with high-end and modern finishes and furnished with comfortable seating and functional workspaces. Conference and private meeting rooms are also often available for business travelers.

Passengers are typically greeted with refreshments and snacks or full dining options. Some FBOs also have entertainment areas and other amenities that help passengers relax as they await their flights.

Fast boarding and check-ins

Fast Boarding and Check-ins

When it comes to the perks of flying FBO vs. public airports, nothing beats the convenience of the fast check-in and boarding process. FBOs don’t require passengers to undergo the same level of bag searches and security screenings as commercial airports. The check-in process is streamlined and is often done digitally. 

Boarding is an efficient process, requiring passengers to show their ID to a crew member while boarding. The entire boarding process takes only a few minutes.

Knowledgageble Flight Crews

Traveling via FBO is a much more personal experience than through a commercial airline. Passengers interact with crew members and pilots in a relaxing atmosphere, making the experience more comfortable for passengers. 

Passengers may find that their crews are highly professional and knowledgeable, capable of answering questions and resolving needs immediately. Because flight crews only cater to a handful of people at a time, they can provide next-level service that focuses on the details that make flying enjoyable.

Airports that are considering adding an FBO or switching FBOs may have questions regarding how FBOs work and how to select the right one. Below are some frequently asked questions that airports have about FBOs.

Who Owns FBOs?

FBOs are almost always private companies owned by one person or operated on a chain or franchise model. An airport authority gives FBOs legal permission to operate on the premises and provide services.

In some cases, as with smaller airports, FBOs are run by the local government or airport authority themselves.

How Do I Choose an FBO?

Airports looking to partner with FBOs should consider multiple factors to make the right decision. FBOs should be able to provide the right range of services needed for the size and location of the airport. The lease partnership should also be fair for both parties, including not limiting exclusivity in case of new competition.

It’s also important to consider the types of FBOs that pilots and charter companies will choose. Charter pilots often seek out FBOs that are capable of handling their aircraft maintenance and servicing needs, while being able to provide the amenities that private flight passengers expect.

How Many FBOs Can a Single Airport Have?

Airports may have a single FBO or multiple different FBOs operating on their premises. The number of FBOs an airport has depends on the different services the FBOs provide, the size of the airport, the level of air traffic it receives, and the land available. 

While some airports seek to expand their offerings by adding more FBOs to drive competition and attract more passengers, other airports have downsized and consolidated their FBO offerings into a single FBO operation that can provide more services.

Keep in mind that some FBO companies only operate at private airports and will not establish their businesses at public terminals.

Does my airport need an FBO?

Partnering with an FBO can be a smart business decision for airport owners and authorities. FBOs essentially act as extensions of the airport, taking care of the services that relieve these responsibilities from the airport. Since FBOs are specialized service providers, they can be a valuable asset for helping airports run smoothly and remain profitable.

Below are some of the considerations to account for when deciding if an airport needs an FBO:

  • Aircraft essentials:  The ability to provide aircraft maintenance and servicing is essential to the partnership between an airport and an FBO. Airports need a reliable partner to service, fuel, maintain, and repair aircraft that are using their airport. Ask about the extent of the maintenance services the FBO is capable of providing to ensure it’s a good fit for the normal clientele and aircraft types the airport caters to. If an FBO can take care of aircraft servicing, then it could be a wise move for an airport to pattern with an FBO.
  • Additional services:  Ask whether the FBO is willing to provide or facilitate the provision of additional services, such as crop dusting, aerial photography, and sightseeing tours. These types of additional services can generate more clientele for the airport and meet certain local needs that the airport is strategically positioned to offer. Consider the needs of the airport and whether an FBO offering these services would be beneficial.
  • Experience at similar airports:  Airport managers should always keep their pulse on what other locations are offering and how they’re providing services. Consider conducting market research on similarly sized airports in the market and determine the financial viability of those with FBOs. Network with other aviation professionals to get an idea of what types of FBO services are necessary and which ones are not suitable for smaller airports.

Choose VPS structures

Choose VPS for Premium Shade Structures for FBOs

Fixed-base operators are convenient, professional, and highly beneficial operations that help airports grow their clientele and streamline their operations . Choosing the right FBO to partner with can help turn smaller airports into premier destinations for private charter flights and passengers in the luxury market. FBOs open up numerous potential for additional services and revenue streams and can be true allies for airport authorities and small airport operators. 

Airport FBOs position themselves as taking care of the small details to make the entire flight experience smooth and hassle-free. Airports that benefit from FBOs cater to their passengers' needs, including maximizing comfort, health, and safety. One way to cater to passenger needs is to ensure the airport has the right infrastructure in place to accommodate passengers.   Shade structures help protect passengers from the elements . A shade structure keeps them cool on the tarmac or in outdoor spaces, providing relief from the hot sun.

At VPS, we offer  customizable airplane shade structures  for the private airport sector that can help shield aircraft from the elements and make loading and disembarkment better.

To learn more about our commercial private airplane shade structures,  contact VPS  today.

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What Is FBO in Aviation?

fixed base operator business plan

A fixed base operator is a commercial operation that provides aviation services to airports and hangars. [Credit: Unsplash]

In aviation, the acronym FBO is short for fixed base operator. While this term is known worldwide, it is more common in the United States. A fixed base operator is a commercial operation that provides aviation services to both major airports as well as smaller airports and hangars. 

These operations receive approval from the airports they work with to provide a wide range of needs for both pilots and travelers. From fuel stops to maintenance and repair to parking and more, fixed base operations can help to keep all your flights on track. 

Don’t let any airport you fly into be a hassle. Work with an FBO you can count on to be your go-to whenever you’re taking to the skies or preparing to. 

How Does an FBO Work?

Have you ever taken a cross country road trip and stopped at those massive truck stops that have all the amenities? A fixed base operator is vastly similar, but instead of providing these services for drivers, they are geared towards pilots and those in the air. 

Fixed base operations have gained permission and hold a lease agreement with the airport they provide services at in order to be a truly fixed base operator. This agreement allows them to legally provide different aviation services to those using that airport. 

Whether you need fuel, a place to park or store your aircraft, aircraft services, or a slew of other aviation services, a fixed base operation can keep flying a breeze. A lot of factors come into play when you’re looking to hire or utilize an FBO. Consider what services you need, and find your helpful fixed base operator before you fly again. 

Where Did the Term Fixed Base Operator Come From?

The end of World War I, in 1918, is when fixed base operators are believed to have originated. This is because at the end of the war there was an excess of military planes that were no longer needed and these planes were being bought up left and right by civilian pilots. 

With all of these civilian pilots using airfields and airports across the country, there was a major need for aviation services at these airports. These services went unregulated until 1926 when the Air Commerce Act was passed. 

This act enforced aviation regulations of all kinds, meaning pilots and aircraft were now required to be licensed and certified. This also meant that the services being provided were now required to remain stationary at a location. 

This brought about the term Fixed Base Operator. The Air Commerce Act has helped to enforce and maintain a safe airspace for all types of pilots and their passengers. 

Do FBO Provide Pilots?

Larger fixed base operations tend to offer more services. Not all fixed base operators will provide pilots, but many do have pilots available for both private flights and flight training. Every FBO is different so it’s important to ensure they cover your needs before you get there. 

Does Every Airport Have a FBO?

While we can’t say for a fact that every single airport has a FBO, we can say that nearly any airport with consistent traffic will likely have some type of FBO available. Fixed base operations can provide as many or as few services as they like. Airports throughout the country utilize fixed base operators to simplify aviation services for pilots, passengers, and more. 

Who Is the Largest FBO?

There are fixed base operators of all sizes throughout the country. The current leader and largest fixed base operation in the United States is Signature Flight Support. With more than 200 locations across the world, Signature Flight Support delivers the support those in aviation need on a grand scale. 

Example of What Happens When You Arrive at an FBO

Once you land at the airport, you find your way to the ramp of your fixed base operator. When you arrive at the ramp, an employee of that fixed base operation will greet you and let you know where you are to park. 

Once parked, this employee will chock your aircraft’s tires for you. This employee is often the one that will refuel your aircraft as well. If fuel options are available, be sure to be specific. You can then enter and enjoy the varying amenities that fixed base operator has to offer. 

It’s good protocol to check in at the front desk when you arrive inside. Once you’ve checked in, you’ll likely find clean restrooms, snacks, and beverages available to help you stay refueled yourself. 

You will be notified once your aircraft is refueled and ready to go. You can then go to the front desk, pay up, receive your receipt, and head back to your aircraft! 

If you are staying in the area and are storing your plane, the steps will be similar. However, instead of hanging around the FBO, you may request a crew car if available and head out to your necessary location. 

Every fixed base operator is different. Look into the airport or airfield you are using before your flight to be sure your needs can be met with ease! 

What Do FBOs Do?

FBOs have been around for more than a hundred years now, and really we’re left to wonder, “What don’t they do?” Some of the largest fixed-base operations provide an extensive list of services for pilots, passengers, and more. 

Refueling was and continues to be the main reason for fixed base operators. How often do you stop at a gas station on a road trip and not top off your gas tank? Pilots often utilize fixed base operators in the same manner and refueling continues to be the main source of income for FBOs throughout the country. 

Many fixed base operators will have several fuel options available, so ensure you let your operator know what type of fuel your aircraft requires. As with any fuel stop, especially when you are not the one physically refueling your aircraft, checking your fuel levels and gas caps is crucial. 

Aircraft Servicing

FBOs offer a wide array of aircraft services . Whether you need your aircraft cleaned while you wait or if you need it repaired, you can find an FBO that will do it all for you. 

Many FBOs employ professional mechanics that are ready to service your plane appropriately. Not all FBOs will offer these varying amenities, but the majority of the larger ones do. From lavatory servicing to aircraft part sales, fixed base operators aim to support their aviation customers in every way they need. 

If you’re stopping over and looking to park your aircraft, whether short or long-term, an FBO is a must-have. Fixed base operators often offer parking services to their pilots to ensure they can stay and relax when needed. 

Whether you’re simply going out for a meal or if you’re staying overnight, FBOs can accommodate you and your aircraft. It is important to let them know ahead of time to ensure they have the proper space, etc. 

FBOs usually have cars available for your use as well so your time is as enjoyable and hassle-free as possible. Parking fees and various other fees may apply. 

It may sound silly, but pilots across the country continue to appreciate the clean and stocked bathrooms FBOs offer. Fixed base operations are much more than fuel and bathrooms these days though. 

Depending on the size of the fixed base operator you are utilizing, you may be able to enjoy dining at a restaurant, relaxing or planning your next flight in the lounge, stocking up on your pilot supplies, and more. 

When you begin planning your next trip, make sure you look into the FBOs in the area and make it a trip to remember with all the comforts you want and need. 

Keep Flying A Joy With The Right FBO 

Both busy pilots and travelers have been utilizing FBOs for decades. Finding the right fixed base operator will depend on your flying locations and needs, but there is no doubt they are out there and eager to help! 

From simple refueling stops to relaxing overnights, a fixed base operator will help you keep your aircraft in check anytime you’re ready to fly. FLYING Magazine offers an incredible amount of resources to ensure you’re always setting yourself up for success. 

New to flying and looking to set up a homebase with the right fixed base operator? Or taking a trip to a new location? Subscribe to the FLYING Magazine today and make sure you’re always sourcing the best FBO! 

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The Integrated FBO Business Model – Part 1

Part 1 As general aviation service models continue to expand and evolve, investors in direct aviation infrastructure and service companies take different views on the merits of an integrated service offering versus narrowly specialized services.  The model for the provision of on-airport services such as Fixed Base Operations (FBO), Maintenance Repair and Overhaul (MRO) and Aircraft Management and Charter (ACM) has varied among integrated/full service providers, specialized service providers and various hybrid structures in between.

FBOs are currently seen as the most valuable segment of general aviation services as they normally consist of long-term leases with strong operating rights and high barriers to entry, stable cash flows, and low execution risk associated with the core line services of aircraft handling and fueling.  This is impacted, however, by the fact that when a facility reaches capacity revenue growth of line services may be limited to competing for additional transient market share at the airport.  The same infrastructure characteristics which provide stability also limit growth, especially within the context of a single airport.

MRO is further down the stability continuum.  Since airframe MRO must be performed on-airport, it has facility requirements similar to an FBO, just not necessarily of the same magnitude.  While it is still an essential service, the periodicity of demand is not as frequent as fueling or handling.  It is also not as location specific as core line service.  While the revenue stream of an MRO service provider is comprised of a number of retail transactions, the capability and capacity of supply of this service drives the down time of an aircraft.  Given the importance of availability, flexibility and reliability in the private aviation value equation, MRO is an important consideration for corporate aviation users.

The service with the most variance in terms of local demand and sometimes pricing is Aircraft Charter and Management .  This is due to a number of reasons.  First, it is not as location specific as FBO or MRO—while flights obviously originate and terminate at an airport, the service provider does not have to have a physical presence at that airport.  Most of the assets providing the service (airplanes) are managed by the operator rather than owned, either outright or through a lease.  The presence of charter brokers in the industry (companies which “sell” charter and then book the flight with a certificated Part 135 operator in order to fulfill it) distorts pricing, demand and reduces transparency to the customer.  Also and perhaps most important is the fact that charter demand is the least predictable relative to the other two service offerings (most airplanes’ crews don’t change their mind when requesting line services at an airport and most MRO is required by regulation at certain intervals).  The other side of the coin, however, is that in some ways ACM has the most upside with the least capital requirement—the management model allows for putting additional aircraft, with potentially high incremental revenue streams, on the air carrier certificate with little cost to the operator.

In our next post we will review the potential synergies among the service offerings.

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Fixed base operator (fbo).

fixed base operator business plan

Description

The term Fixed Base Operator (FBO) is given to a commercial enterprise that has been granted the right by an airport authority to operate on that airport and provide aviation services, such as fuel, parking and hangar space, to the  General Aviation (GA)  community. At a smaller airports, or ones located near a remote or small community, it is often the town or the airport authority which provides basic FBO services such as provision of fuel and parking. However, at larger airports serving major cities, there are often several privately owned Fixed Base Operators in competition for the business of both permanently based and transient general aviation aircraft.

The services potentially on offer at a Fixed Base Operator are varied and wide ranging. Some of these services will be subject to the approval and oversight by the  National Aviation Authority (NAA)  or their delegated Civil Aviation Authority. Available services can include any combination of the following:

  • Sale of aviation fuel – fuel for piston engine aircraft  AVGAS  and/or turbine powered aircraft  Jet Fuel  is available at virtually all FBO facilities
  • Short term parking
  • Long term parking - outdoor parking and  tie down  as well as limited hangar space is often available
  • Line services - aircraft interior and exterior cleaning and lavatory servicing
  • Repair and maintenance
  • Customs - Customs services may be collocated with the FBO and FBO personnel will often prepare customs paperwork on behalf of the aircraft crew
  • Aircraft catering
  • Restaurant facilities or vending machines
  • Passenger services - inclusive of baggage handling, provision of passenger lounges and ground transportation
  • Flight planning facilities - access to computer and telecommunication equipment for weather update and  flight plan  filing
  • Flight crew lounge - dedicated rest areas for transient flight crew
  • Air taxi and air charter operations
  • Pilot training
  • Aircraft rental
  • Aircraft sales
  • Sale of aircraft parts
  • Sale of pilot supplies
  • Aerial photography
  • Crop dusting and aerial applications
  • Aerial advertising - banner tow

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FBO Market Analysis and Trends

A global categorization of FBO revenue and services

Marj Rose

Marj Rose, founder of MarketLift, Incorporated, helps companies achieve their revenue and new business...

AIr Traffic Control

The three Tiers of FBOs indicates that less than 128 (under 2%) of the total number of worldwide FBOs are classified as Tier 1, as represented in Table B. Meanwhile, 13% (832) are classified as Tier 2 while the vast majority, 85% (5,440), would be classified as Tier 3. Tier 3 can be sub-divided into two additional categories:

  • $1-$10m in sales; and
  • $1m or less in sales.

FBO Revenues Tier 1: Depending upon the market served and focus of services, fuel sales generally contribute ~40% of total sales, while technical services contribute the majority to sales (~60% of total sales). Gross profit, as a percentage of departmental sales, is generally ~35% of line-services sales, ~30% of Facility/Hangar sales, and ~35% of Maintenance & Parts sales. The resulting aggregate gross profit is approximately 47% of total sales. Tier 2: Revenue contributions are generally diversified between fuel sales which contribute 25-35% of total sales, while technical services contribute the majority to sales (45-65% of total sales), and charter 10-25% of total sales. Tier 3: Sales of retail fuel are most often less than 1.0m gallons annually, the majority of which is sold to base aircraft at that location. A limited number FBOs may service air carrier contracts on a small scale, with volumes under 2.0m gallons of Jet fuel sales. FBO Services Retail Fuel Characteristics Tier 1: Retail fuel sales are generally greater than 3.0m gallons, per year with the share of sales divided between based and transient turbine customers on a 40/60% ratio, respectively. FBOs in this market segment have also garnered a share in the air carrier business, and depending upon the contract can experience volumes in excess of 10.0m gallons of Jet fuel per year. Tier 2: Retail fuel sales range from 1.0-2.99m gallons and are generally divided between based and transient customers on a 55/35% ratio, respectively. FBOs in this market may service air carrier contracts on a small scale, with volumes ranging from 2.0-10.0m gallons of Jet A fuel sales annually. Tier 3: Retail fuel sales range from 0.5-0.99m gallons and are generally divided between based and transient customers on a 75/25% ratio, respectively. (All information above is from Aviation Resource Group International (ARGI) as 31 Dec 2013 FBO Operating Survey/North America.) Summary The number of top-ranked FBOs around the globe has been steadily increasing year-after-year but the US market’s saturated growth has leveled off for the most part and has seen trends in the consolidation of independent “Mom and Pop” FBOs by larger FBO Chain’s and networks. The current trend is offering bundled services versus unbundled services. Historically the International FBO model varied dramatically from that of the Domestic (US) FBO model. Internationally, the majority of the FBO revenue has been derived primarily from Handling Charges. While in the US, the majority of the FBO revenue has been derived primarily from fuel revenues. All of the FBO tiers serve an important segment in the aviation industry. As we mentioned above, the majority of FBOs around the world tend to fall into the smaller Tier 3 category, supporting the vast numbers of smaller, remote airports that serve the General Aviation community.

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fixed base operator business plan

Fixed-base operators (FBO) are the gold standard in airline travel. These facilities allow travelers to charter private jets and aircraft, flying in maximum privacy and comfort. Private jet FBOs provide several services to ensure passengers and pilots have the most seamless and stress-free flying experience possible.

Find out more about what FBOs are and how they operate. You may also want to know more about the benefits of FBOs and why you might be interested in using one for your next flight.

What Is a Fixed-Base Operator?

An FBO is an organization that has the right to operate at an airport and provide various aeronautical services. Some of these services regularly include flight instruction, aircraft rental, aircraft maintenance, fueling, tie-down, and parking services. Essentially, FBOs act as private jet terminals. Not every airport offers these, but there are many nationwide.

You’ll usually find FBOs on the grounds of a public-use airport, providing several types of support services to general aviation operators. Most FBOs offer weather and flight planning assistance and crew or passenger lounges. FBOs located in major international airports can even have showers and private sleeping rooms. Some FBOs have office and hangar space, maintenance services, aircraft owner management, and charter services.

Owners of FBOs range widely, with some people owning them independently and others owning them as a chain. As a result of this mix, many options are available to people interested in using an FBO, such as a private flier looking for a luxury experience. In a 2015 FBO survey from AIN Publications, the media company found approximately 3,000 FBOs  operating in the U.S. In a follow-up study, they also identified around  4,500 of them  worldwide.

Why Is It Called an FBO?

The term FBO originated in the early unregulated days of aviation. Before the  Air Commerce Act of 1926 , civil aviation was mostly unregulated, with pilots using military surplus aircraft for various purposes. Many of these pilots would fly from location to location and land on a farmer’s property. These early pilots would open temporary bases on these properties, where they could offer flight lessons and rides to those interested in getting into the air.

After the passage of the Air Commerce Act, regulations around flying became more strict. These new rules implemented training standards and required pilots to have a license. Additionally, there were new specifications for maintenance. The pilots and mechanics who would set up temporary camps had to adjust to these new conditions, with the new laws making it harder to run a more transient flying business.

Many of these pilots and mechanics reacted to these new conditions by starting permanent flying businesses. These new businesses called themselves fixed-base operators. This term was a way for these new permanent businesses to separate themselves from the more temporary flying businesses of the past. Today, FBOs are crucial to supplying private aircraft and delivering high-quality services to their clientele.

Benefits of Airport FBOs to Passengers

If you’re a private jet traveler looking for a luxury flying service, there are many advantages to choosing airport FBOs for your flying needs. Passengers love the fast and personalized experience of FBOs. Additionally, FBOs come with top-tier amenities, customer service, and flight crews for the most comfortable and convenient flights possible.

Check out some of the top airport FBO benefits below.

1. More Private and Laid-Back Experience

As you wait to board your private jet, FBOs offer a more discreet experience. Since FBOs are so exclusive, you won’t have to worry about long lines or crowds of people as you enter the airport. For passengers who prefer a stress-free experience, FBOs are the best option. Some FBOs even allow passengers to drive straight up to their plane and board without having to wait in a facility.

2. Great Customer Service

When you fly with an FBO, you can expect to receive top-level customer service. This service will ensure you have every question answered, and the FBO staff can often help you charter future flights. Additionally, you can regularly meet your flight’s captain and co-captain before the flight. FBO crews can handle the various challenges that come with flying, all while meeting and exceeding your expectations.

3. Exceptional Amenities

There are many advantages to relying on an airport FBO for your flying needs and the exceptional amenities they offer are at the top of the list for reasons why passengers keep coming back to them. Standard conveniences include restrooms, coffee and soda, Wi-Fi, and lounges.

Additionally, larger FBOs can also provide travelers with conference rooms for business meetings and restaurants for hungry passengers. These FBOs often come with luxury concierge services, like hotel bookings and car rentals. Some FBOs also offer showers for those who need to freshen up before or after a flight. Additionally, they may have game rooms, providing passengers with entertainment while waiting to take off.

4. Fast Boarding and Check-In Process

When you fly via an FBO, you don’t have to go through bag searches and personal screenings like you would if you were flying via a commercial terminal. Instead, you usually only have to show your ID to a pilot or another staff member before boarding. Alongside skipping typical security procedures, it’s common for passengers to only wait a few minutes at an FBO before boarding and taking off. There’s no waiting for hours before your plane arrives.

5. Experienced Flight Crews

FBOs also hire knowledgeable, reliable crews who know how to make your flight as comfortable as possible. On the plane, they’ll be ready to provide you with several services and amenities, such as food and drink. Unlike busier commercial flights, where flight attendants have to worry about hundreds of passengers’ needs, private flight attendants can focus solely on providing you the best flight experience possible.

How FBOs Serve Charter Pilots

Besides the many advantages FBOs provide to passengers, they also play a crucial role for charter pilots. FBOs provide charter pilots with aircraft servicing, amenities, fuel, and parking. All of these services are essential to keeping pilots comfortable and ensuring their planes are safe to fly.

Here are some of the basic services FBOs provide to charter pilots:

  • Fuel: A primary role of an FBO revolves around providing fuel to aircraft. They refuel a pilot’s plane and get them back in the air as fast as possible. Additionally, FBOs often come with the ability to provide several types of fuel, such as jet fuel for turbine engines and avgas for piston-powered engines.
  • Aircraft servicing: When charter pilots land their plane at an FBO, they can expect a team of highly trained mechanics to conduct any maintenance or repairs for their aircraft. FBOs also offer interior and exterior cleaning services for planes.
  • Parking: FBOs provide short-term and long-term parking for planes, making it easy to find a solution for their needs. Versatile parking solutions include quick parking for refueling, tying a plane down for a longer stop, and renting hangar space for storage.
  • Amenities: Charter pilots regularly rely on FBOs for lodging and other services while they rest and prepare for another flight. Typical conveniences for pilots include flight planning rooms, restaurants, lounges, and car rental services. They sometimes offer sleeping areas and showers for longer stays.

Understanding FBO Classifications

FBOs fall under  three different tiers , determined by their total revenue and the types of services they offer. Learn more about the three main categories of FBOs below:

  • Tier One: Tier One FBOs are the largest FBO type. Qualifying organizations must have a revenue higher than $25 million a year. Typically, these FBOs offer full services for fuel, facility, and hangar space. They also come with maintenance and technical services for turbine aircraft, replacing parts as needed. Additionally, they’ll usually feature OEM-certified aircraft service centers and turbine aircraft charter and management services.
  • Tier Two: Right in the middle, Tier Two FBOs have a total revenue ranging from $10 million to $25 million a year. Like Tier One FBOs, this class of FBOs offers full services for fuel, maintenance and parts for turbine aircraft, and facility and hangar space. They also usually offer aircraft charter and management services. Unlike most Tier One FBOs, Tier Two FBOs usually host specialized missions, like medevac and geophysical services.
  • Tier Three: The smallest and most common types of FBOs fall into the Tier Three category. Like the other two, they offer fuel, facility, and hangar services. Unlike the others that offer maintenance and parts for turbine aircraft, Tier Three FBOs primarily offer piston and turboprop services. They also often provide piston and turboprop aircraft charters and flight schools, such as flight training and aircraft rentals.

Can You Choose an FBO?

Usually, the pilot and flight adviser will choose the FBO for a passenger’s flight. Often, their choice will depend on the types of contracts they have with various FBOs, with the final decision often resulting from their fuel contracts. However, most pilots will allow a passenger to request a different FBO. If they agree to a switch, it may come with a surcharge to account for higher costs.

When you want to choose an FBO for your flight, you’ll want to start by figuring out how much more it will cost you to change from the pilot’s preferred FBO. If the price range still falls within your budget, you can be confident in your decision to switch the FBO.

After looking at the financial terms, you may also want to evaluate the types of entertainment, amenities, and transportation options available at various FBOs. Those who plan to stay at the FBO for an extended period will likely want better amenities. Evaluating the FBO’s lounge, entertainment options, and dining offerings can ensure your stay at the FBO is comfortable.

For those who need to get moving right after they land, it’s a good idea to choose one that can facilitate quick transportation to various places. You can also select an airport that puts you in the best location and offers the fastest transportation services to get you to your needed destination. Many passengers will select an FBO based on available hotel options.

Tips for Using an FBO Before and After Your Flight

Passengers regularly have questions about the FBO experience, such as how they should get there and where they should park. As you look for an FBO and plan your flight, you can learn more about some of the essential tips to be aware of as you use an FBO. Check out some of the most frequently asked questions about flying with an FBO below:

  • How do I get to the FBO and check in? FBOs are usually separate from commercial airline terminals. When you receive your private flight’s itinerary, you’ll find the FBO’s address and directions for how to get there. Once you arrive, the check-in process is quick, with a reception staff ready to help you get on your flight and answer any questions you might have.
  • Where do passengers park? Typically, FBOs offer complimentary parking areas for passengers who want to leave their vehicle in a secure location. Some even provide valet parking for a more convenient boarding process.
  • What’s the security process? Unlike more traditional flying options, you won’t have to wait in a long line or experience bag searches or personal screenings. Usually, you only have to show an ID to a pilot or representative, making the security process much faster.
  • Who handles my luggage? When you arrive at the FBO, the front-desk agent will help you get your luggage into the plane. Since FBOs coordinate with flight crews, they’ll take care of your bags without you having to lift a finger.
  • Are customs and immigration available? If you’re traveling internationally, you can find many FBOs offering on-site customs and immigration at their facility. Sometimes, you’ll need to go through the airport’s standard customs and immigration process, but it’ll be quicker than at a commercial terminal.
  • How do passengers get to their next flight? Passengers who are switching planes can coordinate with the FBO to ensure they have transportation ready in advance to get them to their next flight. They’ll usually have shuttles or private vehicles to help you get to your next flight quickly and comfortably. If you’re transferring to a different flight, ensure you’ve communicated with the FBO so they can accommodate your travel needs.

Book a Private Flight With Latitude 33 Aviation Today

When you’re looking for a luxurious flying experience, Latitude 33 Aviation is a go-to option. We operate out of many FBOs in international airports nationwide. Since our company manages one of the largest and most advanced private aircraft fleets in the nation, we can provide you with the right plane for your needs. You’ll also find VIP treatment tailored to your preferences at hand-picked FBOs and on your flight.

As you look to charter a flight, review our many private jet charter locations and destinations . Once you’re ready to charter the flight, request a quote to have one of our trained representatives get in touch with you promptly.

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Simple Flying

The world of fbos: what are fixed-base operators.

A major part of the aviation industry, let's examine what exactly defines a fixed-base operator.

Throughout the aviation industry, there are various acronyms and terms that some on the 'outside' may not be completely familiar with. FBO- or fixed-base operator- might be one of these terms. A significant part of airport operations around the world, let's pick the term apart and look at a few examples along the way...

Defining an FBO

An FBO, or fixed-base operator, is a company that has permission from an airport to operate on its premises to provide aeronautical services for aircraft, passengers, and crew. As Avion Insurance explains, FBOs are generally the primary providers of services in general aviation, or for private and recreational flying. Typically private companies, you'll find them at public airports, and sometimes on property next to airports. For smaller airports, FBOs can sometimes be run by the local government.

Put simply, if you were an aircraft owner, an FBO is a company you would seek out at your destination to arrange for your aircraft's service and maintenance while also potentially offering meal and lounge services for passengers when on the ground. However, FBOs can potentially offer much, much more.

As you can see below, Atlantic Aviation suggests that FBOs have their origins in the interwar period of the 1920s, with surplus military aircraft being used for transportation and crop dusting services.

Services provided by FBOs

Providing aviation services, the term is fairly broad and all-encompassing. The core of FBO operations tends to focus on aircraft maintenance. However, FBOs may go beyond this, and offer services ranging from aerial photography to crop dusting to sightseeing flights.

Skybrary notes the following services can be offered by FBOs:

  • Sale of aviation fuel
  • Short term parking
  • Long term parking
  • Line services (aircraft interior and exterior cleaning and lavatory servicing)
  • Repair and maintenance
  • Customs - Customs services may be collocated with the FBO; FBO personnel will often prepare customs paperwork on behalf of the aircraft crew
  • Aircraft catering
  • Restaurant facilities or vending machines
  • Passenger services (baggage handling, provision of passenger lounges and ground transportation)
  • Flight planning facilities - access to computer and telecommunication equipment for weather update and flight plan filing
  • Flight crew lounge - dedicated rest areas for transient flight crew
  • Air taxi and air charter operations
  • Pilot training
  • Aircraft rental
  • Aircraft sales
  • Sale of aircraft parts
  • Sale of pilot supplies
  • Aerial advertising - banner tow

For passengers, the range of amenities available will vary and depend on airport size and traffic. Avion Insurance notes that smaller, less busy airports might offer only basic amenities. Meanwhile, larger airports with more traffic might be able to offer a wider range of services and amenities. These might include restroom facilities, waiting rooms, and communications services. Additional amenities seen at larger airports might include restaurants, ground transportation, concierge services, in-flight catering, accommodations, lounges, and showers.

FBO examples

You may have seen some notable FBOs during your travels. More well-known examples of FBOs include the following:

  • HNA's International conglomerate Swissport and its Executive Aviation division
  • London-based Signature Flight Support
  • Jetex - another Dubai-based firm which runs over 30 FBOs globally

Did you know about the term 'fixed-base operators'? Let us know by leaving a comment.

National Academies Press: OpenBook

Characteristics of the FBO Industry 2018-2019 (2020)

Chapter: summary.

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1 Overview The term fixed-base operator (FBO) is defined by the FAA as “a business granted the right by the airport sponsor to operate on an airport and provide aeronautical services . . .” (FAA AC 5190.6B). The most basic FBO offers its customers self-service (SS) fueling. Typi- cally, an FBO offers a set of core services such as fuel, use of hangars, ground services, and, sometimes, aircraft maintenance. The services offered varies, as FBOs may cater to small general aviation (GA) aircraft, business aviation, commercial airlines, cargo operators, military flights, or a combination of clientele. This synthesis report profiles the FBO industry as of December 2018. The ACRP funded this analysis of data to prepare a quantitative snapshot of the FBO industry that would serve as a reliable baseline of information and would establish useful metrics to track FBO trends in the future. The scope of the project includes the following: • An estimate of the total number of FBOs operating at public-use airports in the United States; • A discussion of organizational characteristics of FBOs owned by – public entities, – independent private FBOs, – small-network FBOs, – large-network FBOs, franchises, and affiliates; • An exploration of the relationships between scale and types of airport activity and level of FBO services; • An analysis of geographic variations in the delivery of FBO services and fuel prices; • A focus on SS fueling and its use by different types of FBOs; • An examination of branded and unbranded fuel strategies; and • A profile of FBO services offered. It is the hope and intention of this synthesis report to establish a firm foundation of information that can be updated in the future and to pave the way for more complex analyses of different aspects of the FBO industry in the United States. Methodology Elements from three databases were acquired and merged: (1) the FAA Form 5010-1, Air- port Master Records (5010); (2) the National Plan of Integrated Airport Systems (NPIAS); and (3) FBO data self-reported to AirNav, LLC. Data from the three sources were linked for S U M M A R Y Characteristics of the FBO Industry 2018–2019

2 Characteristics of the FBO Industry 2018–2019 each airport and for each FBO that operated at a public-use airport. The data were checked for anomalies and inconsistencies, updated, and used to generate the tables and graphs that appear in this report. Organization of Chapters This report is organized into multiple chapters so that readers can easily find subjects of interest. • Chapter 1 provides an overview of the project. • Chapter 2 examines key trends in GA that have impacted the FBO industry and shaped it today. • Chapter 3 discusses the types of FBOs and their prevalence at different public-use airports. • Chapter 4 describes FBO products, services, and facilities from a national perspective. • Chapters 5 and 6 analyze private FBOs and publicly owned FBOs. • Chapter 7 is a roadmap that discusses the inherent challenges with available data sets, opportunities for future refinements, and major conclusions of the analysis. • Appendix A describes the three data sets used. • Appendix B presents consolidated tables from the analysis. • Appendix C presents the references and bibliography. • Appendix D contains a glossary of terms. • Appendix E presents a list of acronyms used in the report. Findings from the Study The study analyzed FBOs that are located at public-use landing facilities throughout the country. Public-use landing facilities are defined by the FAA and primarily include airports, heliports, and sea plane bases owned by both public and pri- vate entities. The majority are traditional airports (95%); the remaining facilities are seaplane bases (4%), heliports (1%), and a few facilities for gliders, ultra lights, and balloons. For the purposes of this report the term airports will refer to all landing facilities. As of December 2018, there were 5,092 public-use airports. The total number of airports with one or more FBO location was 3,233. There were 299 airports with multiple FBOs accounting for 727 FBO locations; however, one FBO location per airport was most prevalent (2,934 airports with one FBO). The FBO industry provides aeronautical services to a wide spectrum of aircraft operators that include business and per- sonal flying, charters, air medical, aerial applicators, firefighting, search and rescue, com- mercial, military, and air cargo airlines. Because FBOs operate in such different markets, there are many external and internal factors that influence scale of operations, demand for services, customers, competition, operating costs, and revenue potential. Catalysts for change in the FBO industry are coming from many directions and include • A strong correlation with economic conditions (up and down); • Changes within commercial aviation that favor concentration of airline service in the largest metropolitan areas and present opportunities for FBOs to support air service in smaller cities; Groups Number Percent (%) Public use airports with FBOs 3,233 63 Airports without FBOs 1,859 37 Total public use airports 5,092 100 Airports with 1 FBO 2,934 91 Airports with multiple FBOs 299 9 Airports with 1 or more FBOs 3,233 100 Single FBOs operating on airports 2,934 80 Multiple FBOs operating on airports 727 20 All FBOs at public use airports 3,661 100 Source: Compiled from FAA Form 5010-1, Airport Master Records, as of December 5, 2018, and AirNav Database as of December 2018.

Summary 3 • Continued dominance of piston aircraft, but diminished growth potential in this segment; • Improved prospects for business aviation, fractional ownership, and innovative ways to optimize use of private aircraft through charter services for nonowners; • Pilots and aircraft owners have greater pricing information and software to opti- mize air craft efficiencies and can negotiate prices for fuel and other FBO services in advance of a flight; • Airports exercise of proprietary exclusive rights to provide FBO products, services, and facilities and to use of minimum standards to influence FBO investment and require- ments for certain aeronautical services; • FBOs are unbundling the services, products, and facilities they offer to stay profitable and support customer demand; • Increased use of affiliations and virtual networks by FBOs to achieve consistent standards of service, brand identity, and customer loyalty without the capital costs of owner- ship; and • Ongoing challenges to the FBO industry posed by piston aircraft and pilot retirements, competitive price pressures on fuel, mechanic shortages, self-fueling by large fuel customers, and lighter, more fuel-efficient aircraft that reduce the need for en route stopovers. Of the 3,661 FBOs operating in the United States as of December 2018, the majority, 2,099 (57%), were privately owned. Airport sponsors, including municipalities, counties, and airport authorities, owned 1,543 FBOs (42.5%), and colleges or universities owned 19 FBOs (0.5%). The synthesis divided and analyzed FBOs into four categories: • Publicly owned FBOs and school-owned FBOs, most of which are individual operators; • Independent FBOs, privately owned facilities operating at one or two locations; • Small network FBOs, also privately owned, operating at three to five locations; and • Large networks, franchises, and affiliates, operating with more than five locations. Independent FBOs represent the greatest number of locations—1,666 locations or 45%. Publicly owned and school FBOs are a close second, with 1,562 locations or 43%. Small- (94) and large-network FBOs (339) represent 12% of locations, but generally operate at the largest, most active GA airports. All but 36 FBOs or 99% of 3,661 FBOs sell fuel as follows: • Full-service Jet A—2,143 (59%) • Self-service Jet A—2,164 (23%) • Full-service 100LL—824 (59%) • Self-service 100LL—2,335 (64%) Other top-ranked services and facilities reported by FBOs were • Hangar rental and leasing (42%) • Courtesy transportation or crew cars (40%) • General aviation terminal (29%) • Maintenance, repairs, and parts (29%) • Ground services and line services (26%) • Airport management (20%) The mix of products, services, and facilities listed by FBOs varied by type of FBO. One- third of publicly owned FBOs also manage the airport. Hangars, courtesy transportation and crew cars, and maintenance were the top three services for independent FBOs. For small- and large-network FBOs, ground services, line services, cleaning, and detailing were the highest ranked FBO services, followed by maintenance, repairs, and parts, and then air- craft rentals and charters. Scanning the services an FBO offers sheds light on the FBO’s

4 Characteristics of the FBO Industry 2018–2019 core businesses. Some FBOs specialize in flight training, charters, and sightseeing; others are primarily maintenance or avionics shops. The largest network FBOs are emphasizing brand, quality facilities, and access to specialists that can provide specific technical aircraft services and flight services for passengers, crew, and aircraft owners. The industry profile that follows provides a baseline to track changes as the FBO industry continues to evolve and adapt to new technologies, an ever-increasing digital environment, alternatives to carbon-based fuel, and the next generation of aviation users and FBOs.

The fixed-base operator (FBO) industry provides aeronautical services to a wide spectrum of aircraft operators at airports. The term FBO is defined by the FAA as “a business granted the right by the airport sponsor to operate on an airport and provide aeronautical services . . .” The most basic FBO offers its customers self-service fueling, as well as a set of core services such as use of hangars, ground services, and, sometimes, aircraft maintenance.

The TRB Airport Cooperative Research Program's ACRP Synthesis 108: Characteristics of the FBO Industry 2018-2019 profiles the FBO industry as of December 2018. This analysis of data provides a quantitative snapshot of the FBO industry intended to serve as a reliable baseline of information for tracking FBO trends in the future.

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  • MRO Aviation Business Models 101

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An aviation industry buzzword that has been garnering more attention in recent years is that of "MRO." But what is MRO and how does it fit within your business? It's actually quite simple.

MRO stands for maintenance, repair and overhaul. Aviation MRO refers to the specific repair, service or inspection of an aircraft. The practice encompasses that of all maintenance activities done to ensure the safety and airworthiness of an air transport vehicle.

Keep reading for a high-level look at MRO business models and learn which aircraft towing equipment and GSE you'll need for a successful MRO aircraft management facility. 

What is an MRO Aviation Facility?

In 2017, the International Air Transport Association (IATA) reported that worldwide annual air passenger numbers exceeded four billion for the first time. This was due to improved global economic conditions, lower average airfares and more connected cities than ever before. And in 2019, IATA forecasted that the average world citizen would travel once every 21 months. As the value of the aviation market steadily climbs, supporting operations and aircraft MRO facilities will be in more demand than ever before. 

An MRO facility is any location, workshop or hangar that engages in and conducts aircraft maintenance professionally. MRO facilities and technicians help to keep airplanes running safely and reliably through the use of aircraft ground support equipment . But it's important to remember that, while the term "MRO facility" covers a broad swath of the industry, the specific business models vary greatly.

MRO Aviation Business Model Types

Depending on the business type, aviation MROs can be vastly different. The following are the six most common MRO aircraft maintenance business models and facility types that can be found around the world. We take a more in-depth look at each of these in part two of our two-part series on MRO titled Aviation MRO Business Model Categories .

Independent Repair Stations

Independently owned repair stations are typically small and operated by a handful of employees, but some can also be owned by large corporations. These smaller MRO stations usually specialize in one or two areas of expertise, like aircraft interiors or landing gear.

While there isn't as much potential for growth with these repair stations, they do maintain their niche. Larger market players aren't always interested in getting into the more specialized MRO services as the ROI on the equipment and staff simply isn't there. So, many will utilize independent repair stations for specialized services.

Fixed-Base Operators

A fixed-base operator (FBO) is usually located at large, non-commercial airports. The majority of FBOs support the local aviation community. Some offer full-service repairs for any aircraft on-station. If necessary, aircraft will go off-station for additional support or technical assistance.

Commercial Airline Hubs

Major commercial airlines maintain the biggest market share of mechanics and technicians in the civilian MRO market. Because commercial airline MROs exist solely to support the airline's fleet, there typically isn't a specific business model in place.

Commercial airline MRO facilities are usually located at the airline's major hub. As these MROs are owned and operated by the airline, they provide all levels of services and repair. As a general rule, most major airline MRO facilities don't subcontract work for competing airlines, but there are sometimes exceptions. MRO services should coincide with hub locations when possible to maximize efficiency.

Regional Airline Facilities

Regional airlines usually operate out of smaller, regional airports rather than major hubs. The regional airline-owned MRO facilities are instead scattered across an entire operating area.

In terms of repair and inspection costs, there is not much of a difference between major airlines and regional airlines. But with the latter, you'll find slightly higher profit margins, tighter infrastructure budgets and smaller fleets. Because of this, regional carriers have gotten creative to keep costs low. Many will break up repairs, dividing them between in-house technicians and subcontractors.

Military Facilities

As one of the world's largest purveyors of MROs, aerospace ground equipment and military towing equipment , military MRO facilities service a wide variety of aircraft. Military MRO aviation facilities are usually quite massive and utilize a large amount of MRO assets in order to properly and efficiently repair and inspect everything from cargo planes to helicopters.

In-House Corporate Facilities

Large corporations that own and operate their own fleet of corporate jets typically have an in-house MRO facility that is fully staffed with mechanics and operations support. This means staff is on-hand 24/7 to conduct aircraft maintenance. 

Maintenance, Repair And Overhaul GSE

To make sure you have the infrastructure to conduct proper MRO, it's crucial that your facility has the right ground support equipment and technology in place. The following are just a few of the many items you'll need to carry out regular aircraft maintenance, repairs and overhauls. Keep in mind that this checklist is not exhaustive and may vary based on your business model.

  • -  EBis Aviation Software
  • -  Hydraulic Power Units
  • -  Fuel Servicing Equipment
  • -  Aircraft Servicing Equipment
  • -  Aircraft Fuselage Equipment
  • -  Aircraft Landing Gear Equipment

Equip Your MRO Facility the Right Way with the Help of Tronair 

Tronair offers an unparalleled selection of high-quality ground support and aircraft servicing equipment ideal for MRO services. With over 100 years of industry knowledge and experience, we're here to help you find the MRO aviation equipment you need and can rely on. If you want to know more about how our products can help you, contact us  today.

RELATED ARTICLES: MRO AVIATION BUSINESS MODELS

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WHAT IS A FIXED-BASE OPERATOR (FBO)?

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What Is A Fixed-Base Operator?

For private jets and charter flights, fixed-base operators offer a much smoother and easier experience than larger commercial airport terminals. 

Fixed-base operators – or FBOs – are the equivalent of terminals for private jets and planes, and are typically found in smaller, secondary, or private airports .

Using an FBO lets you arrive at the airport and get to your plane in minutes while avoiding the crowds and long lines for check-in and security.

In addition to convenience, FBO’s are known for providing  great customer service and exceptional amenities.

FBOs are typically privately run; Signature Flight Support and Atlantic Aviation  are  two of the biggest fixed-base operator companies.

Size and service offerings vary, although airports serving international flights tend to have a broader scope of amenities such private restroom facilities, showers and catering options.

outside view of Atlantic Aviation's Fixed-base operator at Dekalb-Peachtree Airport in Atlanta, a modern aluminum glad building with a covered entryway for vehicles

What Does FBO Stand For?

FBO stands for fixed-base operator, and these are the private aviation version of airport terminals. They are usually found in general aviation and smaller airports. FBOs also provide aviation services to aircraft operators such as flight planning, aviation fuel, aircraft maintenance, and hangar space.

Where does the term term fixed-base operator come from? It dates to the early 1900s when civil aviation was novel and unregulated. Pilots could choose where to land, – often in farm fields – and would also offer to train anyone who wanted to learn how to get to the air.

The Air Commerce Act of 1926 formalized and standardized training, requiring pilots to get a license before they could fly. Pilots and plane owners began setting up permanent flying businesses and adopted the name fixed-base operators. This was intended to distinguish between the new permanent facilities and the earlier ad hoc, temporary ones.

What Services Do Fixed-Base Operators Offer?

Modern-day FBOs play a vital role in private aviation, ensuring passengers get high-quality services while also serving aircraft operators and their planes.

Services and amenities for flyers include:

Ground Transportation

FBOs may have shuttle services to help you get to your final destination, and transportation for charter flight passengers is often luxury buses and chauffeur-driven cars.

Concierge Services

FBOs usually have staff who can act as concierges. They go a long way in helping you with getting ground transportation, renting a car, and booking accommodations. They can also advise and provide local information such as dining, attractions, and services.

You can sink into a comfortable chair and enjoy your favorite show or get some work done before proceeding on your journey, and many offer complimentary coffee, refreshments, and wifi.

Waiting in a fixed-base operator for your private flight can be a comfortable and relaxing way to wait until takeoff.

Business Facilities

FBO’s can make waiting for business flights more pleasant, and often include quiet desk areas to work from, free wi-fi, and audio/visual conference rooms. Whether you’re flying for pleasure or business, you can conduct business activities while saving time and without losing productivity

Much Better Restrooms

Even though airports have restrooms, FBOs take them to the next level. They offer luxury amenities comprising private showers and changing rooms with luxurious fittings and décor to make you feel at home away from home.

Pet Facilities

Most FBOs are pet friendly so that you can wait for your flight as a family. Some facilities have indoor or outdoor dog “restrooms.”

How Are FBOs Different From Commercial Airport Terminals?

While offering many of the same functions and full services as commercial airport terminals, FBOs do so at a more personal and accommodating level while serving far fewer people. The facilities themselves are much smaller. Fixed-base operators at larger commercial airports are often located separately from commercial terminals.

Commercial airport terminals are designed for heavy use by large numbers of commercial airline passengers. Services such as baggage handling, check-in, and security screening, often involve crowded terminals, long lines, and lengthy waits.

What Are the Benefits of Fixed-Base Operators?

More privacy.

With many private flyers wanting to maintain their privacy, fixed-base operators ensure much more privacy than commercial airline terminals. This can be especially desirable for those wishing to keep details of their trips private, such as public figures, high-level executives, or anyone keeping a lower profile.

You Can Drive Right Up

If you intend to board your plane within the shortest time possible, FBOs are your best option, because you can drive right up to them. There’s no more trekking across airports from distant parking lots and garages or waiting to be dropped off at commercial terminals.

Better Amenities

While first and business-class lounges can be comfortable, FBOs go that extra mile with standard amenities such as Wi-Fi, coffee, snacks, luxurious lounges, and private restrooms.

More Personalized Service

The quality of service offered at fixed-base operators is top-level because they serve a tiny number of passengers compared to commercial airports, as well as a higher-end clientele.

Private flight passengers have the opportunity to regularly meet your pilots, and they’ll often walk you to your plane.

Fast Check-In and Boarding

Check-in, security, and boarding are much faster than at the commercial airport terminal because there are no endless lines or long waits. The typical waiting time before boarding is five minutes, while some FBOs even allow you to drive right up to the plane.

One of the benefits of private flights and FBOs is that you have a flexible schedule of flights on your terms and schedule. FBOs are much more accommodating than airlines when you run late or have an abrupt change in plans

Many FBOs have their own parking nearby and employees to help guide you to parking, which is often close by.

When you arrive at an FBO, all you need to do is go to the reception area and check-in. There, you’ll provide the tail number of your aircraft received from the operator or broker when booking the flight.

The staff will guide you through the process and summon the pilots to greet and escort you to your plane.

A staff of the FBO will assist you with your luggage when you arrive. They will coordinate with the flight crew to ensure you have a seamless traveling experience.

If you’re interested in private jet or charter flights, see what makes Linear Air different from ordinary charter brokers.

Contact us to learn more – simply call   1-877-2-LINEAR .

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GENERAL AVIATION

Corporate aviation.

Richmond International Airport (RIC) is the premier provider of aviation services for private aircraft owned by corporations and other institutions in Central Virginia.

Corporate aviation departments, pilots and passengers value the full scope of services at RIC, including:

  • 24-hour security by Airport Police
  • Comprehensive on-airport Aircraft Rescue Fire Fighting (ARFF) and EMT services
  • Takeoffs and landings managed by an FAA-owned and staffed control tower
  • A Category III B, ground-based instrument approach system that aids landings when visibility is limited due to weather conditions.
  • Convenient interstate access to the Central Business District and points across the metro area

RIC’s Master Plan update, completed in 2012, forecasts significant room for expansion well beyond the 20-year planning period. RIC has more than 300 developable acres of land that it currently owns and maintains, requiring no additional land purchases to meet current needs.

The FAA has designated Chesterfield County airport as a future reliever airport to RIC. Due to the current and projected capacity at RIC, support from a reliever airport will not be needed anytime during the next 20 years and beyond.

Companies or individuals who are interested in more information about corporate and general aviation services at RIC should contact Russ Peaden, Director of Airport Real Estate and Facilities, at [email protected] .

Fixed Based Operators

Richmond International Airport is home to two Fixed Base Operators (FBOs) that manage a wide array of aeronautical services including fueling, hangar usage, tie-down and parking, de-icing and meeting facilities, as well as aircraft rental, maintenance and instruction.

Million Air

The nation’s premier provider of executive private charter flights and aviation services is located at Richmond International Airport. Million Air, a locally owned Fixed Base Operator (FBO), brings a higher standard of excellence to Central Virginia, making it more convenient, more efficient and more cost effective to manage, maintain and utilize private jet flights.

Offering Avfuel-branded Jet A and 100LL and Quick Turns, Million Air allows your transportation to pull right out to the aircraft for the full convenience of your passengers. And with 24/7 operations, there’s always somebody available to help.

  • FAA Approved Repair Station for Class 3 Airframes and Engines
  • Maintenance for Lear 20-30 series, Beechjet and Citation 500
  • Authorized Cirrus Service Center
  • Aircraft Management and Charters
  • Avfuel-branded Jet A and 100LL Sales (Retail, Contract or Airlines)
  • Airline & Charter Ground Handling
  • De-Icing, Heated Hangars
  • UNICOM/ARINC: 130.3

Million Air Contact Information:

Gene McDonough, President 804-222-3700 400 Portugee Road Richmond, VA 23250-2417 Email: [email protected] Website: www.millionair-richmond.com

Richmond Jet Center

With 24/7 operations at Richmond International Airport, Richmond Jet Center offers a full line of Fixed Based Operator (FBO) services including catering, flight planning and heated hangars.   More than just fuel services, Richmond Jet Center offers a pilot’s lounge, flight planning area, two conference rooms, crew cars and rental car availability. Richmond Jet Center allows your transportation to pull right out to the aircraft for the full convenience of your passengers.

  • Shell Aviation Jet A and 100LL Retail Sales; Contract Programs Available
  • Corporate Aircraft Services & Maintenance
  • Aircraft Storage Hangars
  • Airline and Charter Ground Handling
  • Approved Reagan National DCA (DASSP) Gateway Facility
  • UNICOM/ARINC: 131.425

Richmond Jet Center Contact Information:

Michael Clarke, Manager 804-226-7200 5745 Huntsman Rd Richmond, VA 23250 Email: [email protected] Website: www.ricjet.com

Aero Industries (affiliated with Richmond Jet Center)

This family-owned and operated, full-service Fixed Base Operator (FBO) and private aircraft charter company has been around since 1946. From a quick fuel top-off upon arrival at Richmond International Airport to a complete annual and/or avionics systems installation, Aero Industries keeps you in the air 24/7.

Best of all, any maintenance performed at Aero Industries meets FAA approved FAR Part 145 Repair Station standards and incorporates the use of only FAA approved and accepted parts, procedures and methods. Plus, it’s a Cessna Service Center and FAA Certified Repair Station offering airframe, engine and propeller maintenance, and avionics sales and charter, and can provide aircraft interiors and composite services.

  • Department of Defense (DoD) Services
  • Airline and Corporate On-Call Maintenance
  • Cessna Single Engine Service Center
  • Cessna Composite Structure Repair Center
  • Avionics and Interior Shop
  • NDI Services
  • Shell Aviation Jet A and 100LL Retail Sales
  • UNICOM/ARINC: 122.95

Aero Industries Contact Information:

804-226-7200 5745 Huntsman Rd Richmond, VA 23250 Email: [email protected] Website: www.aeroind.com

Two charter companies call Richmond International Airport home – both of which offer a convenient, high-end private aviation experience. Each company offers aircraft with varying ranges, seating capacities and amenities for your comfort.

Buying, operating and maintaining an aircraft is expensive and time consuming. That’s why Martinair's core businesses are aircraft management and aircraft charter. Martinair allows your transportation to pull right out to the aircraft for the full convenience of your passengers. They can also help you reduce costs and save time by managing your aircraft for you. They have a solid track record in evaluating, purchasing and maintaining aircraft for corporations and individuals. Here is just a sample of the expert support Martinair provides:

  • Premier Charter Services
  • Aircraft Management
  • Aircraft Sales
  • Aircraft Maintenance including Beechcraft King Air, Beechjet, Challenger, Citation and Lear

Martin Air Contact Information:

Martin Alexander “Alec” Kempe, President and CEO 804-222-7401 5733 Huntsman Road Richmond, VA 23250 Email: [email protected] Website: www.flymartinair.com

HeloAir, Inc.

Richmond, Virginia, is where HeloAir got its start, and RIC is home to the majority of the company's aircraft as well as its corporate offices and maintenance team. A leading Mid-Atlantic Helicopter Charter Management Company with offices in Richmond, Norfolk and Washington, D.C., HeloAir offers charter and management services to a variety of clients including Fortune 500 corporations, NASCAR, state and federal governments, Medevac and TV/film companies. Based at RIC are five of their best helicopters, including two Bell 206 JetRangers, one Bell 206 LongRanger and two Bell 407s.

  • Helicopter Charter Management
  • Aerial Filming
  • Utility Projects – Power Line Patrols
  • Fire Suppression
  • External Load/Long Line Support
  • NASCAR Shuttle

HeloAir Contact Information:

Whit Baldwin, President 804-226-3400 5721 Gulfstream Road Richmond, VA 23250 Email: [email protected] Website: www.heloair.com

Charter services are also available via Aero Industries and Million Air . A complete listing of services for these companies is listed here .

Flight School

Atp flight school.

ATP has steadily grown to become the largest flight training company in the United States. Preparing men and women for professional pilot careers with airlines, corporate flight departments, air charter companies, flight schools and U.S. military pilot slots, ATP provides the training these industries look for in applicants. At Richmond International Airport, you have access to their efficient, highly focused training toward FAA pilot certification.

  • Professional Flight Training
  • Airline Career Pilot Program
  • Aircraft & Simulators
  • Online Training Resources
  • Lodging and Transportation

ATP Flight School Contact Information:

Jim Koziarski, VP of Flight Operations 800-255-2877 5745 Huntsman Rd Richmond, VA 23250 Email: [email protected] Website: www.atpflightschool.com/flight_schools/virginia/richmond_ric.html

Looking for more information about General Aviation related services at Richmond International Airport? Check out these helpful resources.

Richmond International Airport Field Information

RIC FAA Airport Diagram

Richmond FAA Flight Standards District Office (FSDO)

Richmond FAA Flight Standards District Office (FSDO) Low Flying Aircraft Guidance

US Customs and Border Protection, Richmond/Petersburg

AirNav.com RIC General Information

GlobalAir.com RIC General Information

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FBO Marketing: Eleven Tools That Give You An Edge

FBO Marketing: Eleven Tools That Give You An Edge

FBO Fuel Advantage

In a competitive marketplace, marketing can give the edge to your FBO.

To say that FBOs (Fixed Based Operators) face stiff competition is an understatement. There were more than 3,100 FBOs operating in the U.S. as of 2009, according to a report by the National Air Transportation Association. And in dense urban areas, FBOs face numerous competitors – whether at the same airport or one nearby.

In addition to direct competition, FBOs face a number of other challenges. If you happen to be bordering a state with a lower fuel tax, you may have to reduce profit margins, at least if you want to stay competitive. The same goes for high fees, rents and infrastructure demands set by airport owners, sponsors or management. Then there are through-the-fence operators, not to mention the increasing trend of airports becoming FBOs themselves – putting them in direct competition with their tenant FBOs.

In order to surmount these obstacles, FBOs must build a loyal clientele who will keep coming back, while also fighting to expand their share of new business. As Gene Condreras noted in an article for Professional Pilot, your customers probably aren’t aware of the cards stacked against you. And they don’t care. What matters is how they perceive your business, and how you shape that perception is crucial.

So what can you do? The role of marketing is to help FBOs tell the story that will attract their best customers – the value you offer, the customer service you provide, the amenities that go beyond tie-down and refueling.

There is a wide range of tools FBOs can use to promote themselves, from simple, low-cost tactics to broader integrated programs. Your marketing plan should be tailored to suit the needs of your particular FBO. Here are eleven effective tools to consider when developing your FBO’s marketing strategy.

1. Brand Development and Positioning

It all starts with a deep understanding of your FBO and what it brings to the market. What do you provide that your competitors can’t? What do you do better? How do you want customers to perceive you? The answers to these kinds of questions form the foundation for all of your marketing efforts. Create a brand image and competitive positioning that truly reflects your business, its values and its mission.

2. Public Relations

Public relations (PR) is one of the most cost-effective tools available to any business. PR allows you to quickly spread the word about your business, products and services no matter the size of your budget. Aviation publications and blogs, as well as traditional news outlets, are always on the lookout for an interesting story. Make a point to write and distribute press releases on a regular basis. Topics can include awards you’ve earned, special events being held, promotions and giveaways, renovations and upgrades to your facility, and other news the press may find interesting. A consistent public relations campaign will keep you in the news and many times results in high-profile feature articles.

3. Advertising

While more expensive than other options listed here, advertising can be a powerful tool for increasing brand awareness and generating leads. Look for opportunities to place print ads in trade and local publications that reach your target audience. Be sure to research the publication to make sure it reaches the right audience, and don’t be afraid to negotiate rates. Remember, the key to effective advertising is crafting a creative concept that’s visually powerful and has a compelling sales message.

4. Co-op Marketing Programs

Most fuel vendors offer co-op marketing programs that can increase exposure and even improve facilities while stretching your budget. With co-op marketing, fuel vendors split the cost of advertising and other services when FBOs accrue enough credits from fuel purchases. Ask your vendor what programs they provide to supplement your marketing program.

5. FBO Directories

There are numerous directories serving the aviation industry, like AC-U-KWIK , AOPA or AirNav . Take advantage of these listings to broaden awareness of your FBO. Check your profiles from time to time to ensure they’re accurate and up-to-date.

6. Email Marketing

Email marketing is an affordable and measurable way to keep your name in front of prospects and customers. With email marketing, the key is to build your own list of opt-in subscribers – people who have chosen to receive your email alerts. Third-party email services like iContact make it easy to set up, create and distribute professional email campaigns, as well as track results.

7. Internet Marketing

At a minimum, your FBO needs a website that describes who you are, what services you offer and why you’re a better choice than others in the area. Few prospects will take a business seriously without one. That website should incorporate search engine optimization (SEO) so potential customers can easily find you on top search engines. Pay-per-click advertising can provide additional leads that are easily tracked, if you have the budget and know-how to manage it.

8. Lead Generation Software

Programs offered from TRAQPak and Passur provide FBOs with data to monitor customers’ activities and help improve customer service. Besides providing flight status information, these programs also include tools to track and analyze aircraft visits – both at your FBO and your competition. Many can help you develop a targeted database for direct marketing, either through the mail or email.

9. Social Media

Look at social media as another communications tool. Free and easy to set up, social media channels like LinkedIn, Facebook, Twitter and YouTube provide additional ways to promote your FBO, and allow you to interact with customers. Social media can build your FBO’s brand, showcase promotions, provide a news outlet, and even act as a customer service hotline.

10. Sales Promotions

Sweepstakes and giveaways can be an excellent way to generate sales and build a prospect list. FBOs have used iPads, motorcycles and even steaks to bring in business. Consider handing out freebies to flight crews the next time they visit – a bottle of wine or handy gadget might mean a 500-gallon fuel purchase on their next flight.

11. Trade Shows

Trade shows are a cornerstone of marketing in the aviation industry. You can interact with industry professionals face-to-face and, if you’ve prepared well enough beforehand, close sales right there at the venue. It takes a sizable upfront investment in time and money, so make sure you have a plan to get the most from each event. Booth design, signage, sales materials and giveaways – not to mention follow-up – all have a tremendous impact on your success.

Need guidance identifying the right marketing tools for your FBO? Call us at 801-820-0020 or click here to use our Contact Us  form.

7 Benefits Of A Strategic Marketing Plan

Thanks for the post. Very informative post it was. FBO are generally known as the backbone of aviation industry. And you described it very well here.

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IMAGES

  1. Fixed-Base Operators (FBO) Market Size, Opportunities & Forecast

    fixed base operator business plan

  2. Fixed Base Operator

    fixed base operator business plan

  3. fixed base operator business plan

    fixed base operator business plan

  4. PPT

    fixed base operator business plan

  5. Owner Operator Business Plan 7: Plan Building

    fixed base operator business plan

  6. Fixed Base Operator

    fixed base operator business plan

VIDEO

  1. When You Trust Operator Then The Lifting Plan 🫴 🙆 #Lifting #plan #rigging #centerofgravity #loading

  2. Manassas Airport Demolition, Part 1

  3. SAP

  4. TowFLEXX TF5

  5. Cost management Part I

  6. b.com sem-6 cost control and management accounting important questions

COMMENTS

  1. NATA

    Learn about the FBO industry in the U.S., its services, and its challenges from NATA, the National Air Transportation Association. Find out how to create a business plan for your FBO and access NATA's state of the aviation business sector overview and articles on FBOs.

  2. Guide to Fixed-Based Operators for Small Airports

    What Are the Classifications of FBOs? FBO classifications are divided into three tiers based on total revenues and the scope of services provided. Below is a breakdown of how FBOs are classified based on total annual revenue: Tier 1 — Greater than $25 million in revenue Tier 2 — $10-25 million in revenue Tier 3 — Less than $10 million in revenue

  3. What Is FBO in Aviation and What Do They Offer?

    April 6, 2022 A fixed base operator is a commercial operation that provides aviation services to airports and hangars. [Credit: Unsplash] In aviation, the acronym FBO is short for fixed...

  4. The Integrated FBO Business Model

    The model for the provision of on-airport services such as Fixed Base Operations (FBO), Maintenance Repair and Overhaul (MRO) and Aircraft Management and Charter (ACM) has varied among integrated/full service providers, specialized service providers and various hybrid structures in between.

  5. Fixed Base Operator (FBO)

    The term Fixed Base Operator (FBO) is given to a commercial enterprise that has been granted the right by an airport authority to operate on that airport and provide aviation services, such as fuel, parking and hangar space, to the General Aviation (GA) community.

  6. FBO Market Analysis and Trends

    A Fixed-Base Operator, as defined by the FAA, is a commercial business granted the right by an airport to operate on the airport and provide aeronautical services such as fueling, hangaring, tie-down and parking, aircraft rental, aircraft maintenance, flight instruction, etc.

  7. Fixed-Base Operator Guide

    Passengers love the fast and personalized experience of FBOs. Additionally, FBOs come with top-tier amenities, customer service, and flight crews for the most comfortable and convenient flights possible. Check out some of the top airport FBO benefits below. 1. More Private and Laid-Back Experience.

  8. What is a Fixed Base Operator (FBO)?

    Definition of Fixed Base Operator (FBO) Fixed Base Operator (FBO) is a business that provides essential aeronautical services such as refueling, maintenance, and hangaring facilities. FBOs play a vital role in fulfilling the needs of general aviation, private and commercial aircraft operations, facilitating safe and efficient air transportation ...

  9. IATA

    3-day (24 hours) classroom course. Learn the special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators.

  10. Reconsidering How FBOs Operate

    Changes in the fixed base operator sector may warrant a change in the typical business model. For years, the FBO industry has generally adopted the same model: heavy discounts or giveaways in ...

  11. The World Of FBOs: What Are Fixed-Base Operators?

    An FBO, or fixed-base operator, is a company that has permission from an airport to operate on its premises to provide aeronautical services for aircraft, passengers, and crew. As Avion Insurance explains, FBOs are generally the primary providers of services in general aviation, or for private and recreational flying.

  12. Summary

    The fixed-base operator (FBO) industry provides aeronautical services to a wide spectrum of aircraft operators at airports. The term FBO is defined by the FAA as "a business granted the right by the airport sponsor to operate on an airport and provide aeronautical services . . ."

  13. Fixed Base Operators

    Newton City-County Airport (designated EWK) is located 2 miles east of Newton on approximately 800 acres. Today, EWK primarily serves Harvey County as a transport facility, but has been designated by the FAA as a general aviation reliever... Kansas. Middle Peninsula Regional Airport. 5,000' x 75' Runway 10 - 28.

  14. Fixed-base operator

    A fixed-base operator ( FBO) is an organization granted the right by an airport to operate at the airport and provide aeronautical services such as fueling, hangaring, tie-down and parking, aircraft rental, aircraft maintenance, flight instruction, and similar services. [1] In common practice, an FBO is the primary provider of support services ...

  15. Handling the FBOs

    Fixed Base Operators offer a look inside the day-to-day business of customer service on the general aviation side of the airport ramp, reports Michelle Garetson. October 2003 ...

  16. MRO Aviation Business Models: What Is MRO Aviation?

    A fixed-base operator (FBO) is usually located at large, non-commercial airports. The majority of FBOs support the local aviation community. Some offer full-service repairs for any aircraft on-station. If necessary, aircraft will go off-station for additional support or technical assistance. Commercial Airline Hubs

  17. What Are Fixed-Base Operators?

    Fixed-base operators - or FBOs - are the equivalent of terminals for private jets and planes, and are typically found in smaller, secondary, or private airports. Using an FBO lets you arrive at the airport and get to your plane in minutes while avoiding the crowds and long lines for check-in and security. In addition to convenience, FBO's ...

  18. General Aviation

    Convenient interstate access to the Central Business District and points across the metro area; RIC's Master Plan update, completed in 2012, forecasts significant room for expansion well beyond the 20-year planning period. ... a locally owned Fixed Base Operator (FBO), brings a higher standard of excellence to Central Virginia, making it more ...

  19. Training and Safety Tip: Be in the know about the FBO

    FBOs can be local operations, part of nationwide chains, or even run by the local government. Pretty much every FBO offers the three things transient pilots need the most: petrol, parking, and a powder room. Not necessarily in that order, of course.

  20. FBO Marketing: Eleven Tools That Give You An Edge

    To say that FBOs (Fixed Based Operators) face stiff competition is an understatement. There were more than 3,100 FBOs operating in the U.S. as of 2009, according to a report by the National Air Transportation Association. And in dense urban areas, FBOs face numerous competitors - whether at the same airport or one nearby.

  21. Aircraft Fixed Base Operations

    CHARTER CENTER. 6120 Midfield Road. Mississauga (Ontario) L4W 2P7. 1.866.759.4132. Discover Skyservice FBO, your premier business jet center. Experience exceptional service and convenience across our network of fixed base operations (FBO) in North America.

  22. Fixed Base Operator

    A Fixed Base Operator (FBO) is a business that provides services at the 20,000 airports in the USA. They operate flight training schools, provide aircraft repairs and maintenance, provide fuel and provide pilot support with weather and flight planning facilities. As such they are the backbone of general aviation.

  23. PDF (SAMPLE) FIXED-BASE OPERATOR'S AGREEMENT

    10. Laws and Regulations. Lessee agrees to observe and obey during the term of this lease, all laws, ordinances, rules and regulations promulgated and enforced by Lessor, and by any other proper authority having jurisdiction over the conduct of the operations at the airport. 11. Hold Harmless.

  24. Fixed Wireless with Business Unlimited Bundle

    Save $30/mo when you bundle a qualifying LTE Business Internet or 5G Business Internet plan with a Business Unlimited smartphone plan.. $39/mo internet price per line calculated by applying $30/mo credit to $69/mo service price for 5G Business Internet 100 Mbps plan or LTE Business Internet 10 Mbps plan (1st year price for LTE Biz Internet); plus taxes, fees, and Economic Adjustment Charge ...

  25. All Things Ghana on Instagram: "The Ghana Airport Company Limited has

    95 likes, 1 comments - ghanatrend on January 29, 2022: "The Ghana Airport Company Limited has raised a number of concerns (swipe) against McDan Aviation ..."