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Business English for Telephone

Learn telephone English with Business English Pod lessons for making telephone calls in English .

With lessons covering making and receiving phone calls in English, leaving messages, taking orders, and handling complaints, learners can develop the telephone English necessary to communicate effectively over the phone in English. These lessons on business English telephone skills are designed for anyone needing to make business phone calls in English, such as customer service representatives, salespeople, and managers. The practical scenarios and real-world situations provided ensure success in phone calls in English.

Our English for telephoning lessons are listed below with the latest lessons first.

Course Plans

  • English For Business

Type of English

Lesson time

I want to learn

RESOURCES FOR ENGLISH TEACHERS

Provide a comprehensive course with our ESL worksheets. Each of our evolving course plans and worksheet series can be followed systematically or you can select lessons to use as supplementary material.

Business English

English for Business

Intermediate (B1-B2)

Level: Intermediate (B1-B2)

This course plan helps learners improve their English for business or work. A diverse range of topics, language areas and activities are covered. The course plan can be used as a supplementary resource or as a standalone course.

business english telephone lesson plan

This lesson teaches expressions for first-time introductions. Through listening and role play, students learn how to introduce themselves to a colleague or business associate and make appropriate small talk. This worksheet is suitable for the first lesson of a business English course, and provides a good opportunity for the student(s) and teacher to get to know each other.

business english telephone lesson plan

In this updated version of our classic lesson plan, students learn useful vocabulary to talk about their company and job, including expressions for describing a company’s history, location, size, market position, financial results and strategy. Students listen to or watch an animated video of three co-workers talking about their work. They learn how to talk about their job responsibilities and what they like/dislike about their work. This worksheet is particularly suitable for the first or second lesson of a business English course.

business english telephone lesson plan

This lesson has been updated. The theme of this lesson is what makes a successful entrepreneur. Students read an article that discusses whether entrepreneurs are born with certain character traits or develop the necessary skills over time. Vocabulary for describing entrepreneurial activity and personality is studied, and students have an opportunity to share their opinions on the topic.

by Gillian Smylie

business english telephone lesson plan

In this lesson, students learn and practise vocabulary related to job titles and career paths.

business english telephone lesson plan

This lesson teaches learners how to avoid causing offence by expressing themselves in a more tactful, diplomatic way. After studying a variety of adjectives for describing different attitudes, the students learn how to use special ‘softening’ structures through reading, language practice and role play.

business english telephone lesson plan

This lesson is based on an article that discusses why job applicants are increasingly lying on their CVs/résumés and how employers are trying to deal with the problem. Lesson activities include a game in which students write down and read out sentences about their own educational and professional background, and their partners try to guess if they are lying or not.

business english telephone lesson plan

In this lesson, students learn vocabulary for describing areas of an office, shop or factory and practise giving a tour of their workplace using a variety of useful expressions.

business english telephone lesson plan

In this lesson, students read about a survey on men and women business owners and learn some new adjectives for describing character traits. The worksheet includes a grammar exercise on the structure verb + object + infinitive/-ing.

business english telephone lesson plan

This lesson plan is a great way to develop students' ability to talk about people’s personality and character traits at work. The worksheet presents a variety of adjectives for describing qualities and flaws, as well as additional expressions for describing typical office personalities.

business english telephone lesson plan

Need to fill up 15 minutes of an intermediate business English class? Use this lesson filler to teach your students ten common expressions used in spoken English.

business english telephone lesson plan

This lesson teaches useful expressions for starting and ending a phone call. Through listening and role play, students learn a variety of ways to answer the phone, introduce themselves to the receiver, ask to speak to someone, state the reason for calling and end a phone call.

business english telephone lesson plan

This lesson teaches useful language for taking and leaving messages during a business call. Through vocabulary, listening and role-play exercises, students learn how to leave a message for someone, take down a message from a caller and exchange information on the phone.

business english telephone lesson plan

This lesson teaches useful vocabulary for learners who need to write emails in English. The worksheet presents the differences between formal, informal and neutral email styles, and there are a number of writing exercises in which the students practise using different levels of formality.

business english telephone lesson plan

In this lesson, students read an article on the benefits and drawbacks of the coffee shop as a place for work and business. In the grammar section of the worksheet, students practise using the present perfect for describing recent changes, changes over time and situations that have continued until the present. At the end of the lesson, the class shares their own opinions about working in cafes.

business english telephone lesson plan

In this lesson, students learn and practise vocabulary related to tasks and time management.

business english telephone lesson plan

In this lesson filler, students practise handling phone call interruptions. The worksheet presents a number of practical expressions which can be used to encourage the caller to be quick, persuade the receiver to listen as well as diplomatically avoid speaking to the caller.

business english telephone lesson plan

This theme of this lesson is corporate health. Students read an article about a company that is attempting to improve the well-being of its staff and listen to two corporate health experts commenting on the firm’s health initiatives. In the grammar section of the worksheet, the present simple, present continuous, present perfect simple and past simple are reviewed. This is followed by a discussion on corporate health initiatives.

business english telephone lesson plan

This lesson plan is suitable for students who deal with accounting issues, especially those who need to prepare or interpret financial statements in English. This worksheet presents vocabulary related to a company’s balance sheet and profit and loss statement . For teachers who are unfamiliar with accounting terms, we have included additional notes in the key to help clear up any confusion.

business english telephone lesson plan

This lesson plan is based on an article about how bad debt is affecting small businesses in the UK and what they can do about the problem. The worksheet focuses on reading and vocabulary work, rounding off with some sample expressions for chasing payments via email.

business english telephone lesson plan

This worksheet covers a range of vocabulary for talking about salary and pay. The lesson plan rounds off with a discussion activity in which students put the target language into practice.

business english telephone lesson plan

This lesson plan covers vocabulary for talking about meetings. Students learn a number of terms for describing the different types and purposes of meetings as well as problems and other issues related to organised discussions.

business english telephone lesson plan

This lesson teaches useful expressions for students who need English for business meetings and discussions. Through reading, language practice and role-play, students learn how to structure an argument with linking words and phrases as well as respond to opinions using a variety of techniques for agreeing and disagreeing.

business english telephone lesson plan

In this lesson, students read about how a successful British co-operative is managed. The worksheet includes vocabulary work and a grammar review exercise on the present perfect.

business english telephone lesson plan

This lesson teaches useful expressions for discussing problems and possible solutions. Through listening and role play, the students learn how to make, ask for and respond to suggestions in a variety of ways. The lesson plan includes an animated video version of the dialogue.

business english telephone lesson plan

Technology has been developed to allow passengers to use their mobile phones safely on planes. Students read an article about the different attitudes among business travellers towards this development. In the grammar section of the worksheet, the first and second conditionals are studied and practised. Students then discuss the lesson topic and debate the pros and cons of in-flight mobile phone use.

business english telephone lesson plan

Upper-intermediate (B2-C1)

This lesson teaches useful expressions for learners who need to chair meetings in English. After studying vocabulary for describing the skills and roles of a chairperson, students listen to a dialogue in which the managers of a language training centre discuss their company’s advertising strategy. Key expressions used by the chairperson of the meeting are studied. At the end of the lesson, the students role-play a meeting, taking turns to chair the discussion. In this updated version of the lesson plan, there is a fun animated video which can be played instead of the audio.

business english telephone lesson plan

In this lesson, students learn how to talk about visual representations of statistics and describe trends using combinations of nouns, verbs, adverbs and adjectives.

business english telephone lesson plan

Students briefly discuss their own experiences of presentations before identifying types of diagrams often used in presentations and their functions. They listen to a business presentation and identify and practise a range of functional language for structuring presentations. The lesson includes vocabulary development and a presentation activity which can be extended to include preparation of slides with visual aids. Students should prepare and practise their presentation as homework and deliver it in another lesson. The materials also include an optional extension activity relating to what can go wrong with a presentation.

by Stephanie Hirschman

business english telephone lesson plan

This lively lesson plan presents 16 common phrasal verbs used in business. These business English phrasal verbs are presented in their natural context. There are two speaking activities in which students interview each using the target language. For larger classes, there is a 'Find someone who' activity at the end of the worksheet. This is the business English version of our general English worksheet Phrasal verbs 1 .

business english telephone lesson plan

In this lesson, students learn important vocabulary for project management, including describing the progress of a project, key stages and useful terminology.

business english telephone lesson plan

In this lesson, students read an article about mistakes that job candidates make on their CVs and the consequences of these errors. The worksheet activities focus on vocabulary, comprehension and speaking.

business english telephone lesson plan

In this lesson, students read about some unusual incidents that have happened during job interviews, according to a survey of HR managers in the US. The worksheet focuses on vocabulary and speaking.

business english telephone lesson plan

In this lesson, students learn how to talk about work clothing and dress code. The worksheet includes a recent news report about a London receptionist who was sent home for not adhering to her company's dress code policy.

business english telephone lesson plan

The theme of this lesson is marketing in a recession. The worksheet is suitable for people who are responsible for marketing in their companies or who work for marketing agencies. Students read an article about successful marketing strategies for businesses during an economic downturn and learn a variety of terms for describing different marketing tools, strategies and concepts. At the end of the lesson, students talk about how the global economy has affected their or their clients’ approach to marketing.

business english telephone lesson plan

This lesson plan is designed to get your students talking about marketing . The worksheet covers modern methods of marketing , including social media marketing, email marketing, internet advertising and search engine optimization. The lesson can be used to stimulate a lively debate among the students on traditional vs. online marketing.

business english telephone lesson plan

Students learn how to present an idea to their colleagues or associates and persuade them to support the proposal. The worksheet focuses on listening comprehension, vocabulary, and speaking.

business english telephone lesson plan

In this lesson, students read an article about a Canadian company that has been cashing in on China's pollution crisis. The worksheet includes a two-part grammar exercise on infinitive clauses.

business english telephone lesson plan

This lesson teaches a variety of useful terms for learners involved in sales. Through vocabulary and role-play exercises, the students learn how to describe the benefits of their product/service and make an effective sales pitch in English.

business english telephone lesson plan

This lesson introduces students to negotiating in English. Common terms for describing different points of discussion and negotiating positions are studied. Students then share their own experiences and opinions on a number of negotiation issues. In the second part of the lesson, there is a listening and role play activity in which useful expressions for negotiating are studied and practised.

business english telephone lesson plan

The theme of this lesson is celebrity endorsement. Students read about the benefits and drawbacks of companies associating their brands with celebrities. Students learn key vocabulary related to marketing and advertising, and useful expressions for developing an argument are also studied. During the lesson, several aspects of the worksheet topic are discussed.

business english telephone lesson plan

The theme of this lesson is handling complaints in business. Students study a text on the importance of welcoming customer complaints and dealing with problems promptly. Through listening and role play, the students learn useful expressions for making complaints, apologizing and taking action.

business english telephone lesson plan

In this lesson, students learn vocabulary covering all aspects of trade fairs. Exercises cover reasons to attend, preparation, items to take, and questions that company representatives should ask during a trade fair. There is also an activity to write a follow-up email to a potential customer.

business english telephone lesson plan

In this lesson, students read an article about innovative methods, ideas and devices designed to improve motivation among office staff. Students also learn how to speculate and make predictions with a variety of different structures. The lesson rounds off with a discussion activity on the worksheet topic.

business english telephone lesson plan

This worksheet presents vocabulary related to product innovation and development. A variety of terms are introduced for describing the pre-launch stages of a new product as well as adjectives and expressions for describing technological innovation. The lesson plan includes discussion ideas and should be particularly useful for students involved in market research and/or product development.

business english telephone lesson plan

This 6-page lesson plan is based on an article about the future of the music streaming sector. The worksheet covers a broad range of activities, including reading, vocabulary work, grammar practice (relative clauses) and speaking.

business english telephone lesson plan

The theme of this lesson is outsourcing. Students read an article about how rising wages and a stronger currency are affecting the Indian outsourcing industry. In the grammar section of the worksheet, the difference between the present and past perfect is studied. At the end of the lesson, students talk about the advantages and disadvantages of outsourcing.

business english telephone lesson plan

The theme of this worksheet is business travel. Students read a traveller's tips on how to handle a long-distance business trip. The lesson activities focus on vocabulary, comprehension and speaking.

business english telephone lesson plan

In this lesson, students learn and practise vocabulary related to business ethics and conduct.

business english telephone lesson plan

This lesson plan is based on an article about changing shopping habits among consumers in the UK. The worksheet includes a grammar exercise on tenses for describing changes.

business english telephone lesson plan

This lesson is based on an article on a dispute between the McDonald's fast food chain and the Italian city of Florence. The worksheet focuses on vocabulary development, reading comprehension and speaking.

business english telephone lesson plan

Thinking of calling in sick? Under a new Belgian proposal, you will be obliged to remain at home for a medical check-up. In this lesson, students read about and discuss this proposal. The worksheet rounds off with a vocabulary exercise on common ailments and remedies.

business english telephone lesson plan

The first of a two-part lesson plan that looks at the causes and impact of stress in the workplace. Students read about how stress is affecting small and medium-sized businesses in the UK. The lesson rounds off with a grammar exercise on reported speech in which students complete a stressful negotiation dialogue using the target language structures.

business english telephone lesson plan

The second of a two-part lesson plan that looks at the causes and impact of stress in the workplace. Students read about and discuss how small and medium-sized businesses can reduce stress among employees. The lesson rounds off with an exercise on expressing future probability.

business english telephone lesson plan

This worksheet is based on an article on job dissatisfaction and typical signs that show that someone may want to change their career path. The lesson focuses on reading, vocabulary and speaking.

business english telephone lesson plan

This lesson is based on an article on the nascent space tourism industry. The text focuses on the different companies that will be operating in this market, including Richard Branson’s Virgin Galactic, as well as the future costs and environmental impact of commercial space flights. In the grammar section of the worksheets, reported statements and questions are studied and practised. At the end of the lesson, students discuss whether they believe space tourism could become mass market.

business english telephone lesson plan

The theme of this lesson is e-commerce. Students read an article on the changing shopping habits of British consumers and the development of online retailing. Tenses for describing trends are studied and practised in the grammar section of the worksheet, followed by an end-of-lesson discussion on Internet buying habits in the students’ own countries.

business english telephone lesson plan

The theme of this lesson is international investment. Students read an article about the investment potential of Iraq and study vocabulary related to infrastructure and development. In the grammar exercises, students practise asking each other for information using subject and object questions. At the end of the lesson, the class discusses their own countries’ potential for foreign investors.

business english telephone lesson plan

In this lesson, students learn and practise vocabulary related to the economy.

business english telephone lesson plan

In this lesson, students read an article about how young men in Britain now earn much less than those from the previous generation. The worksheet includes reading and speaking activities, vocabulary and a grammar exercise on present perfect vs. past simple.

business english telephone lesson plan

Students follow a short business scenario based on a salary review. The worksheet focuses on past, present and future verb tenses (PPF) and vocabulary development and offers practice in listening comprehension and speaking.

By Stephanie Hirschman

business english telephone lesson plan

In this lesson plan, students read an article about the trend in the UK to have more than one job or business. Exercises focus on key words, phrases, and collocations. Students discuss the topic at the end of the lesson.

business english telephone lesson plan

Students read about Uber's legal problems in this lesson plan, concentrating mainly on the decision that Uber can no longer call itself an 'information service'.  There is an activity on legal terms, plus exercises on key vocabulary and collocations from the text. The worksheet ends with a role play activity where students debate the temporary ban on Uber that happened in Italy.

Level: Upper-intermediate (B2-C1)

business english telephone lesson plan

This lesson teaches expressions and techniques for making conversation. The students study vocabulary for describing different types of social interaction as well as typical conversation openers and responses. Through listening and role play, the learners practise greeting each other and making small talk.

business english telephone lesson plan

The topic of this lesson is the importance of understanding the cultural etiquette of different countries. The lesson introduces idioms concerned with etiquette and behaviour such as go Dutch, follow suit, return the compliment. Present modal verbs for advice, possibility and necessity are revised and past forms are introduced and practised. Finally, students get to talk about the cultural etiquette of their countries and their experiences doing business in a cross-cultural environment.

business english telephone lesson plan

This lesson teaches language for sharing opinions during business meetings and discussions. Students listen to or watch an animated video of a teleconference involving the board members of an IT distribution company discussing a proposal to expand their business. After studying the key expressions from the dialogue, students role-play a management meeting in which they practise exchanging their own opinions and ideas.

business english telephone lesson plan

The theme of this lesson is customer service. Students read an article about the opinions of business travellers on the customer service at hotels in different parts of the world. Words and expressions for describing customer service are practised. In the grammar section of the worksheet, tenses for describing a past experience are studied. At the end of the lesson, students talk about their own customer service experiences.

business english telephone lesson plan

In this lesson, students learn useful language for handling and solving problems at work. Vocabulary for describing different types of problems and solutions is studied. Students then listen to several dialogues and study the expressions used by the speakers to declare and diagnose a problem as well as make suggestions and take action. At the end of the lesson, there is a role play activity in which the language from the lesson is put into practice. There are two animated videos which can be played instead of the dialogue or given to the student(s) as material to take away.

business english telephone lesson plan

The theme of this lesson is work stress. Students read an article about an unusual method of relieving stress involving volunteers from Madrid. In the grammar section of the worksheet, reduced relative clauses are studied and practised. At the end of the lesson, there is a speaking activity in which the students discuss different stress relief methods.

business english telephone lesson plan

This lesson teaches useful words and expressions for writing emails in English. The lesson warms up with a vocabulary exercise in which the students study some common terms for describing emails and email features, e.g. attachment, read receipt, disclaimer, etc. The worksheet then presents a variety of words and expressions that can be written in formal or informal style. This language is put into practice at the end of the lesson.

business english telephone lesson plan

The theme of this lesson is networking. Students read an article on the benefits of making useful connections in business and how to be a good networker. In the grammar section of the worksheet, a variety of structures with ‘get’ are studied and practised. At the end of the lesson, students talk about the usefulness of networking in their businesses, careers and in job hunting.

business english telephone lesson plan

This lesson plan looks at the benefits of working at home compared with office work. Students read an article about Yahoo!'s controversial decision to ban staff from working remotely.

business english telephone lesson plan

In this lesson, students learn how to manage a phone conversation in English. Vocabulary for describing telephone behaviour is studied. Students then listen to a phone call and study the expressions used to direct and change the topic of the conversation. The language from the lesson is put into practice during a telephone call role play.

business english telephone lesson plan

The theme of this lesson is business ethics. Students read an article about a UK chocolate company called Montezuma’s, whose founders decided to put ethics at the heart of their business. The lesson introduces a number of common phrasal verbs, which are studied and practised. Finally, students discuss attitudes to ethics in their own businesses and countries.

business english telephone lesson plan

This lesson teaches students useful vocabulary for talking about competition in business. Learners listen to a talk about the rivalry between Burger King and McDonald’s, learn collocations with the word ‘competition’ and study competition idioms. The worksheet finishes with a speaking activity.

business english telephone lesson plan

In this lesson, students read about how the modern office environment has changed and the innovative workplace practices of Google, Facebook and other big tech companies.

business english telephone lesson plan

In this lesson, students learn how to query figures in English. Vocabulary for describing different numerical mistakes is studied. Students then listen to a phone call in which the speakers report and explain errors. The key expressions used for reporting an error, quoting a discrepancy, explaining an error and promising action are studied and practised.

business english telephone lesson plan

This lesson plan is based on an article about 'mumpreneurs' -- women who combine being a mother with running a business. The worksheet comprises of reading, speaking and vocabulary activities, including an exercise on phrasal verbs. An American English version called 'Mompreneurs' is included.

business english telephone lesson plan

In this lesson, students learn 13 common idioms used in Business English. The worksheet also provides opportunities for speaking practice.

business english telephone lesson plan

The topic of this lesson plan is predictive shopping -- how technology companies are predicting buyers' behaviour by collecting data. Students read about a method developed by Amazon called 'anticipatory shipping'.

business english telephone lesson plan

In this follow-up to our popular lesson plan Business idioms , students learn 13 more English idioms used in business. The worksheet focuses on vocabulary and speaking practice.

business english telephone lesson plan

The theme of this lesson is the global financial crisis. Students read an article on how the economic downturn was affecting Britain in 2008. A number of economic terms are introduced, and a variety of structures for predicting and speculating about the future are studied and practised. Students discuss how their countries have been affected by the crisis.

business english telephone lesson plan

This lesson plan introduces students to 18 common phrasal verbs used in a business context. These phrasal verbs are presented in their natural context. The lesson plan includes a speaking activity in which students interview each using the target language.

business english telephone lesson plan

Students read about how the furniture chain IKEA has impacted the way people shop. The worksheet focuses on vocabulary, reading comprehension, grammar and speaking. 

business english telephone lesson plan

The topic of this reading and discussion lesson is coupon marketing and the American internet company, Groupon. Students read an article about Groupon’s business model and its impact on the UK's discount marketplace. This is followed by a speaking activity in which students discuss Groupon's recent troubles and the drawbacks of the discount voucher business model.

business english telephone lesson plan

This lesson teaches useful language for learners who need to negotiate in English. After studying vocabulary for describing the different stages in a negotiation, students listen to two extracts from a negotiation and study the tactics and key structures that are used by each side to make proposals, bargain, and reach a deal. At the end of the lesson, the students role-play a negotiation using the language from the lesson.

business english telephone lesson plan

How can comedy be useful in a business environment? That's the topic of this lesson plan. Students read an article on the benefits of improvisational comedy in business and discuss whether learning improv would be useful in their professions.

business english telephone lesson plan

In this lesson, students learn general expressions for discussing and selecting suitable candidates for a job. The worksheet is especially useful for students who work in human resources or management.

business english telephone lesson plan

In this lesson, students learn words and phrases related to leadership and being a manager. Students read an article about what makes a good manager and practise vocabulary for positive and negative leadership qualities. They also learn management verbs and discuss what being a manager is like.

business english telephone lesson plan

This lesson focuses on a video entitled ‘5 ways to create stronger connections.’ The speaker looks at small ways we can enhance our business relationships. Exercises focus on idiomatic language, related vocabulary and comprehension exercises. Discussion looks at ways that the ideas presented in the video can enhance the student’s working relationships.

by Joe Wilson

Note: appropriate for strong intermediate (B2)

Linguahouse.com is in no way affiliated with, authorized, maintained, sponsored or endorsed by TED Conferences LLC.

business english telephone lesson plan

The theme of this lesson is what makes a country attractive to potential investors. Students read about the investment potential of Germany and learn a variety of important terms for describing a nation’s economy. At the end of the lesson, students discuss the investment potential of their own countries using vocabulary from the worksheet.

business english telephone lesson plan

In this lesson, students read an article about the investment potential of Africa. The worksheet includes several vocabulary and discussion activities.

business english telephone lesson plan

In this lesson, students watch David Grady talk about how bad, inefficient and overcrowded meetings negatively affect businesses and employees. The worksheet focuses on listening, vocabulary and speaking.

business english telephone lesson plan

In this lesson, students learn useful words and phrases for talking about advertising methods and promotional strategies.

business english telephone lesson plan

The theme of this lesson is employee misconduct. Students read an article about how companies in the UK deal with employees who have committed offences at work and in their leisure time. Terms for describing different offences, crimes and aspects of the legal system are studied. In the grammar exercises, the students review and practise the first, second, third and mixed conditionals. At the end of the lesson, the class discusses the worksheet topic.

business english telephone lesson plan

In this lesson, students learn how to describe different types of corporate crime and read about big corporate scandals including Enron, Worldcom and Parmalat. There are plenty of opportunities for discussion.

business english telephone lesson plan

Students read an article about a case of bullying at an Australian workplace. The lesson covers some key vocabulary related to law as well as a discussion activity designed to get students talking in depth about the issue.

business english telephone lesson plan

This lesson teaches the vocabulary and grammar necessary for taking meeting minutes in English. Students listen to a dialogue of a meeting and read an extract from the minutes. After studying the vocabulary and grammar used in the text, they practise reporting statements and taking minutes.

business english telephone lesson plan

The theme of this lesson is company dress code. Students read a short article about the changing attitudes towards employee dress code among businesses in the UK. In the grammar section of the worksheet, the passive voice is reviewed. This is followed by a discussion on the issues raised in the article and the general attitude to company clothes policy in the students’ own countries.

business english telephone lesson plan

This lesson plan is the first of a two-part worksheet series based on an interview recorded in 2007 with the British entrepreneur and founder of the Virgin business empire, Sir Richard Branson. In this extract from the interview, Branson talks about the foundations of his empire, what the Virgin brand stands for and what drives him to launch new businesses.

Disclaimer: At 06.55, Sir Richard makes a joke that some teachers or students might find to be inappropriate.

business english telephone lesson plan

In the second part of our Richard Branson interview series, Branson jokes about some of his business ventures, including his Virgin Galactic space tourism business. He recalls a daring hot air balloon flight and talks about his adventurous spirit.

business english telephone lesson plan

This lesson plan covers a range of vocabulary for talking about general areas of IT, including software, hardware, web hosting, web design and troubleshooting.

business english telephone lesson plan

The theme of this lesson is the growth of the social networking tool Twitter . Students watch Evan Williams, co-founder of Twitter, talking about the reasons for Twitter’s popularity. Several idioms and phrases related to launching a business are studied. In the grammar section, emphatic structures used by the speaker are studied and practised. Finally there is a discussion activity on Twitter and how social networking tools can be used in business, as well as an optional video-based exercise for more tech-savvy students. 

business english telephone lesson plan

The theme of this light-hearted lesson is office jargon. Students read a satirical article on everyday business clichés used in the modern workplace. There is a speaking activity at the end of the lesson in which the students describe situations that illustrate particular clichés and discuss the use of business jargon in their own countries. The worksheet works well with advanced, good-natured classes.

business english telephone lesson plan

In this lesson, students watch speaker Richard St John talk about the road to success.

business english telephone lesson plan

In this third part of our Business Idioms lesson plans, students learn 13 more English idioms used in business. The worksheet focuses on vocabulary and speaking practice.

business english telephone lesson plan

In this lesson plan, students read about bitcoin and its part in illegal trading on the internet. Activities cover key words, phrases, and understanding the text. There is also an exercise on adverbs. The lessons ends with a speaking activity for students to discuss the topic.

Level: Pre-intermediate (A2-B1)

business english telephone lesson plan

Pre-intermediate (A2-B1)

In this dialogue-aided lesson, students listen to an employee being interviewed about her company. They then practise using the questions and key vocabulary from the dialogue to talk about their own companies.

business english telephone lesson plan

Students learn how to meet and greet visitors in a business/work situation. In this updated version of the lesson plan there is an animated video that can be used for the listening activity.

business english telephone lesson plan

In this business English version of our video-aided lesson plan Present review , students review the present simple and present continuous tenses. The worksheet is suitable for classroom practice or homework.

business english telephone lesson plan

In this lesson, students learn how to describe colleagues and people at work using a variety of adjectives and expressions.

business english telephone lesson plan

In this lesson, students read an article about how skipping lunch can affect productivity and wellbeing in the workplace. The worksheet includes an activity on the use of can/can't for talking about ability and possibility.

business english telephone lesson plan

In this business English version of our video-aided lesson plan Past review , students review the past simple and past continuous tenses. The worksheet is suitable for classroom practice or homework.

business english telephone lesson plan

Students read about and discuss the benefits of working in teams. The lesson focuses on vocabulary and speaking.

business english telephone lesson plan

In this lesson, students read a text about the pros and cons of working in an open-plan office. The worksheet focuses on vocabulary and speaking. There is also an exercise on linking words and phrases.

business english telephone lesson plan

Students learn how to describe office devices and machines. The worksheet presents key structures for describing how something works as well as expressions for explaining common problems.

business english telephone lesson plan

In this lesson, students learn key vocabulary for office stationery, supplies and equipment. The worksheet includes a speaking activity and several image-based exercises.

business english telephone lesson plan

In this lesson filler, students listen to a dialog between two work colleagues. One of the speakers has forgotten several items in his office and tries to explain where they are. The lesson rounds off with a role play activity in which students then practise using prepositions and expressions of place.

business english telephone lesson plan

In this lesson, students read about the lifestyle of certain Google employees who have reportedly been living on the company's premises. The worksheet includes several vocabulary exercises and a discussion activity.

business english telephone lesson plan

In this business English version of our lesson plan Present perfect practice , students study the past simple and past participle forms of common irregular verbs and practise the present perfect with 'since', 'for', 'ever' and 'never'.

business english telephone lesson plan

In this lesson, students learn how to write emails for their work. The worksheet compares formal and informal styles of writing.

business english telephone lesson plan

Students learn how to exchange and read information on the phone, including numbers, dates, email addresses, website URLs, prices, and other information.

business english telephone lesson plan

In this lesson, students learn and use vocabulary connected with time management. Learners look at tips, prioritise tasks and discuss how good they think they are at time management.

business english telephone lesson plan

Questions can be especially tricky for lower level learners. This business English version of our simple lesson plan Asking questions is designed to build the students' confidence when using question structures.

business english telephone lesson plan

In this dialogue-based lesson, students listen to a short market survey interview with a consumer about her opinions on consumer electronics brands. The focus is on the comparative and superlative forms of adjectives. At the end of the worksheet, there is a role play in which students interview each other.

business english telephone lesson plan

In this pre-intermediate+ lesson plan, students learn and use vocabulary related to marketing. Activities cover digital and offline marketing, marketing tips and common collocations. At the end of the lesson, students answer questions about marketing where they work.

business english telephone lesson plan

Students learn how to manage a business meeting, including agreeing/disagreeing with propositions, arriving at a consensus, confirming a decision and closing the meeting. The lesson focuses on listening and practical, functional vocabulary.

business english telephone lesson plan

In this video-aided lesson plan, students review the structures going to , will and the present continuous for talking about the future. The worksheet is suitable for classroom practice or homework.

business english telephone lesson plan

In this lesson, students read an article about pros and cons of Sweden's six-hour work day. The 5-page worksheet includes a grammar activity on reported speech.

business english telephone lesson plan

This pre-intermediate+ lesson plan covers vocabulary for talking about work pay. There are exercises on salary collocations, work benefits and how to read a payslip. The lesson finishes with questions for students to talk about pay in their own countries.

business english telephone lesson plan

In this dialogue-aided lesson plan, students learn key vocabulary used for appraising performance. The lesson rounds off with students doing a performance review in pairs.

business english telephone lesson plan

In this lesson, students read an article about the phrases that they should avoid using in their careers. The worksheet includes a grammar exercise on should/shouldn't + infinitive for giving advice and expressing expectation. The lesson recycles some of the vocabulary covered in the worksheet Describing colleagues .

business english telephone lesson plan

In this worksheet, students learn and practise vocabulary connected with finance. Activities cover key verbs and nouns, financial businesses, and banking collocations.

business english telephone lesson plan

Students learn how to negotiate in English. The lesson plan includes a short negotiation dialogue and focuses on vocabulary, listening comprehension, and role play.

business english telephone lesson plan

This is the business version of our grammar lesson plan First Conditional Review . The worksheet is suitable for classroom practice or homework.

business english telephone lesson plan

In this lesson, students read about UK businessman Richard Branson's ideas. The worksheet includes a grammar exercise on defining relative clauses with 'who', 'which', 'that', 'whose' and 'where'.

business english telephone lesson plan

In this audio-based lesson plan, students learn how to describe a procedure. The worksheet focuses on vocabulary, listening comprehension, and speaking practice.

business english telephone lesson plan

In this business English version of our popular lesson filler 'Learning English', students learn how to say the letters of the alphabet, how to ask about the meaning and spelling of unfamiliar words and how to describe different parts of speech (nouns, verbs, prepositions, pronouns adverbs). There is a pairwork activity in which partners take turns to ask each other questions about the English terms for common items found in an office.

business english telephone lesson plan

Students learn how to tell stories and anecdotes, including how to use linking words and phrases to connect different facts.

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Executive English: 4 Business English Lesson Plans That Turn Students into Influencers

Building confidence in business is a lifelong gift you can give your students.

Never again will they clam up when coworkers make chit-chat.

No longer will their voices lose power during interviews and meetings.

Taking your ESL students to the next level in their careers is rewarding for not only your students, but for you as well. It gives you, their ever enthusiastic teacher , a great sense of accomplishment.

You will see your business English students blossom, get promoted, develop confidence and take on different professional personas—ones loaded with strength and self-assurance.

Crafting exceptional and informative business  English lesson plans is the first step to your students’ success.

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

The Cornerstones of Business English Lessons

If this is your very first time developing plans for business English classes , we have you covered here.

One of the most essential aspects in developing ESL business English lesson plans is to get to know your students  and find out the information needed to make the lesson practical for them .

If you have a student working in corporate marketing, then a business English lesson pertaining to accounting would be almost useless. Knowing your students, their careers and needs will help you connect with them in an informative, concise way. Your lessons will be useful to them outside of the classroom, building more confidence on their professional paths, whatever those might be.

So, you should know the following about every student:

  • Where they work
  • What their job responsibilities are
  • What they do on a normal day at the office
  • When and how are they exposed to English at work (email, meetings, calls, conferences, etc.)

These questions are essential to building a lesson plan your students will enjoy!

Give your students a survey on the first day of class that asks these questions and more like them, then save the completed surveys in your teaching binder or folder.

Take the following lesson plans, combined with the specific information about your students, to create targeted lesson plans students can use in their everyday professional lives and to better their career prospects.

4 Business English Lesson Plans That Promote Rapid Career Growth

Each of these lesson plans is built on the PPP (Presentation, Practice, Production) method of creating plans for language lessons. You can learn more about how this works (and how to create your own from scratch) here!

FluentU takes authentic videos—like music videos, movie trailers, news and inspiring talks—and turns them into personalized language lessons.

1. Breaking the Ice

In your students’ business lives, breaking the ice in their native tongue is terrifying enough at times.

Imagine the anxiety and stress having to break the ice in English must induce.

This does not need to be the norm. You can give your students the essential ESL skills they need to feel confident and to succeed. After all,  speaking English  and speaking (any language) at work is mostly about confidence, and the role of psychology is almost as important as knowing the right words and grammar to use in these situations.

This English lesson plan focuses on starting a conversation, ending a conversation and general role playing for students to hone what they have learned. Let’s take a look at what this lesson will contain and how to present your business English lesson plan material.

Presentation

This lesson plan’s presentation will consist of useful phrases. You will present to your class the essential knowledge they will need to make ample English small talk in any and all business situations .

An excellent place to start is with the actual phrase “breaking the ice.” What do they think this phrase means? What are some examples of “breaking the ice” with coworkers? You will elicit answers from your students and discuss some ways they think they can “break the ice” in a business situation—or examples of when they have done this in the past.

You will also discuss other important phrases, useful for opening a business conversation in English.

Here are a few example phrases you can use in your lesson:

  • Hello, my name is ______, are you enjoying your evening?
  • Where are you from?
  • What company do you represent?
  • How long have you worked here/there?
  • Which department do you work in?
  • How do you like your job?
  • Did you catch the morning lecture?
  • Do you mind if I join your group?

After you share and discuss these quick little door openers, you can move on to excellent ways to end a business conversation in English. Many of your students use these in their native language already, so, in my experience, they will catch on fast.

Here are a few conversation closers you will share with your students in the presentation:

  • It was nice to talk to you, I must excuse myself.
  • Great to meet you, do you have a card? (or, here is my card).
  • I must be going, I see my boss signaling toward me.
  • Thank you, it was nice to meet you and we should discuss this further later.
  • Do you have LinkedIn? Let’s connect there to continue our conversation.

These conversational wrap-ups are great for your students and will eliminate those awkward moments of saying goodbye in business settings.

When your students have listened and understand the phrases, you can move into this practicing stage.

You will have all the phrases you discussed cut into two parts a set for each pair of students. Once your students are paired up, you will distribute the mixed up parts of the phrases and they will work together trying to piece each phrase back together.

This jigsaw of sorts will allow your students to communicate and discuss which section goes with which, further creating the phrase in their mind. For example, one piece of paper will contain “Did you catch… ” and your students will try to match it with ” …the morning lecture?”

Go over which combinations are correct and take questions, then have the students copy down the correct phrases in their notebooks for future reference.

Once all pairs have matched and discussed the jigsaw business English phrases, they are ready for a more practical exercise.

Each student will be given a card you have made with their occupation, company, the lecture they attended and a few family/hobby details. Students will then be paired up. The pairs will change every five minutes and the students will have an opportunity to break the ice, discuss a few topics and end the conversation.

You can float around the room and make sure the conversations are on track, while answering any questions which may arise.

All in all, this is a wonderful business English lesson plan with communication, collaboration, vocabulary and self-expression at the core.

2. Involvement in Meetings

Business meetings are an essential part of business and there are often several meetings held within an average work week.

Participation in business meetings can be another daunting engagement your students may currently try to avoid. Your students need to be prepared and have the business English skills necessary to participate with confidence and increase their chances for recognition, responsibility and promotion.

This business English lesson plan can help them understand the importance of meeting involvement while gaining the ESL skills they need to be successful in all areas of life.

Preparation

Yup, one extra P is here!

For this business lesson, you will need to craft a well-organized worksheet to help guide your students in the right direction.

The worksheet will contain two parts. Part one will have useful words, phrases and lead-in sentences commonly found in business meetings, while part two of the worksheet will have two different role playing scenarios your students will use in their mock meetings.

Your first objective will be to ask your students about business meetings they have been involved in or their concepts of a normal business meeting.

Many of your students will have had some type of meeting experience, but maybe not in English. You should draw from their previous experiences and allow them to describe it and discuss it in English. Next, you will discuss several business English phrases used in meetings. You can get more great phrases to introduce from this post .

Here are a few great examples to put into your presentation and worksheet:

  • Could you please clarify what you mean?
  • Can you please speak up a bit, I can’t hear you very well?
  • Please continue, I apologize for interrupting.
  • What if we… ?
  • What would you think about…?

You and your class will discuss these phrases as a class and you will give examples of how each could be used.

In this step of your business English lesson plan, you will organize the class into small groups. The size of each group depends on your class size, of course.

Then you will hand out the worksheet and allow your students to practice using the new business meeting phrases with one another. Give them time to discuss the phrases amongst themselves and ask you any questions they may have.

Once all practice has been enthusiastically carried out, it is time to let the role playing commence!

Part two of the worksheet will be the guide to a specific business meeting scenario. For example, if you want your students to brainstorm a few marketing strategies for a certain product, you will give them a product to discuss in a meeting scenario.

“The meeting will be centered around new marketing strategies for Starbucks coffee.

What can you and your team come up with during this meeting?

Take notes, deliver concise ideas and support each idea with why  you think this idea is effective.”

Let your students loose to collaborate and participate in a mock meeting using the new business English phrases discussed in the presentation and practice stages of your lesson plan. This activity will give your students key business meeting phrases, collaboration, English expression of ideas and also allow them to gain more confidence for practical use.

3. Questions in Negotiation Situations

Negotiations are another key aspect of business English.

Many business English students shy away from their native language style of negotiating when it comes down to trying to negotiate in English. Developing confidence is essential in negotiations and, if your students possess this key element, they will have more success at the negotiating table.

This business English lesson plan will give your students the four steps of negotiation and how to embody each step when at the office.

In order to ask the right questions in negotiation, your students must first know the cycle of a negotiation. You will present each step and discuss them as a class, giving examples or answering important questions.

These are the steps of negotiation to cover in your lesson plan:

1. Exploration . This is when two parties explore what each offers, expects and hopes to obtain in the negotiation.

2. Bidding. The bidding stage is when exploration is complete and one of two parties offers and exchange for goods or money.

3. Bargaining. This is an essential stage, when both parties negotiate until a satisfactory term is met.

4. Settling. Settling is essentially the finalized agreement. This is the handshake and signing of contracts stage.

Each stage is important and knowing the right questions to ask in each stage is also very important for your students to understand.

After the stages are discussed and fully understood, you can partner your students up and have them brainstorm questions that would be useful in each stage. For example:

“What warranty or guarantee does your company offer on this particular product?”

This question is a perfect Exploration question used to get the facts and details out on the table. Your students will brainstorm essential questions for each stage of negotiation together. This will create collaboration and develop ideas useful for the practice stage.

You could even craft a worksheet about the above stages, along with useful questions and answers, to help guide your students during the lesson.

With your students still in pairs, they will be given a role-play scenario in which one is the buyer and the other is the seller. Your example role-play will look something like this:

Seller: You are the representative for a groundbreaking MP3 player similar to the iPod. You must convince your buyer to sell your product and not the others.

Buyer: You see potential in the new music product, but you are still uncertain about making the switch in products and need to get more information.

This role playing scenario will follow the four stages of negotiation and your students will use the questions they brainstormed while practicing to have a successful negotiation which may or may not lead to a successful Settling stage agreement.

4. Meeting management

Meeting management in business is another important task your students may need more confidence and ESL skills to perform.

This practical exercise is the next step up from getting involved in a meeting, since your students will now plan and guide a business meeting in class.

This business English lesson plan will allow your students to practice emailing, collaboration and build confidence to guide and keep other members of a meeting on track.

Your students will need the key aspects of email structure to allow them to email colleagues effectively and efficiently to get the meeting time, date and location set.

Before introducing any new material, ask your students to write a short email inviting a colleague to join a meeting. Afterwards, have each student read theirs aloud. You can use their emails as a guide to introduce the proper email language necessary for landing a business meeting.

Here are the essential aspects of a well-developed email for planning a business meeting:

  • Project details and objectives
  • Q & A about the project
  • Brainstorming and collaboration to make project a success
  • Important points to note

This short and concise email format will be a great template not only for the lesson, but for them to also use in a more practical business situation. You can also give great examples on the board or in a slideshow to really allow your students to soak up the new information.

Once your students have  crafted their own emails  without any instruction on proper language, and have then watched your presentation of relevant words, phrases and grammar, they are ready to do some more serious email drafting.

Put them into small groups and let them discuss, collaborate and craft their new business meeting emails to one another in the group.

Each student will write an email using the business meeting email format, addressing it to another student in their group. The receiving student will then write a reply to the email as well.

Your students have crafted emails and invited others to their meetings. Next, they will each take turns running the meeting and keeping everyone on task.

You will give each student a meeting topic and let them present the project details and objectives before opening the floor up for Q & A from other meeting members. For example:

“Introduce a new MP3 player which rivals the iPod to your meeting members. It costs less, holds more music, comes with better headphones and also has an interactive touch screen. Your team must brainstorm new ideas to market this product.”

Each student will have an opportunity to introduce a new product and run the meeting accordingly. They will learn valuable communication skills, writing , leadership skills and also develop more confidence when taking charge in a business meeting scenario.

So, as you can now see, business English lesson plans are excellent to have in your teaching arsenal.

They are perfect for your pre-intermediate to advanced level students who have a career (or are preparing for a future career) in the corporate world.

These lesson plans are simply essential for ESL students looking to make a shift and move into the business sector of employment, seeking promotion within their company or generally wanting to build more confidence when speaking to foreign clients and colleagues.

These business English lessons will give your students the important resources needed to be successful in their career and beyond.

Plan those lessons well, with their needs in mind, and hand them the keys to success!

Stephen Seifert  is a writer, editor, professor of English and adventurer. With over 7 years of teaching experience to students worldwide, he enjoys the many aspects of culture and traditions different from his own. Stephen continues his search for writing inspiration, boldly enjoying life to the fullest.

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business english telephone lesson plan

Business telephone etiquette

  • Business Skills

Reading and speaking

business telephone etiquette

LESSON OVERVIEW

This ESL reading and speaking worksheet focuses on 8 business telephone etiquette t ips and is prepared for B1 students.

First, students need to work in pairs and think of three things they should always do when talking on the phone in a business situation. You can do this exercise in speaking as well. Then, students move to a short text which talks about some business telephone etiquette tips . Their task is to fill in the gaps in the text with the provided words.

Next, students have to discuss the tips they’ve read and say why it is important to follow them. Monitor the discussion and give students as much time as you can during the class. In their next activity, students have to write down five things we should never do when talking on the phone . Finally, make them work in pairs and create their own list of dont’s for telephoning.

RELATED LESSON PLANS

This worksheet goes well with our lesson plan:

  • Telephone phobia (Telephone English phrases)

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IMAGES

  1. Telephone Skills Lesson Plan

    business english telephone lesson plan

  2. The best ESL business telephone role play (PDF) Bilingua Nation

    business english telephone lesson plan

  3. SOLUTION: Business English Telephone Language Worksheet

    business english telephone lesson plan

  4. Business English

    business english telephone lesson plan

  5. Two example telephone dialogues for business English: 1. A bad line and

    business english telephone lesson plan

  6. EFL ESL telephone English worksheets, activities and lesson plans

    business english telephone lesson plan

VIDEO

  1. English Telephone Conversation

  2. Daily Business Conversations

  3. Speak Business English

  4. Telephone English

  5. English Conversation: Small Business

  6. Business English

COMMENTS

  1. Telephone English

    The practical scenarios and real-world situations provided ensure success in phone calls in English. Our English for telephoning lessons are listed below with the latest lessons first. BEP 384 – Business by Phone 4: Unexpected call. BEP 383 – Business by Phone 3: Routine Check-in Meeting.

  2. ESL Lesson Plans and Worksheets: English for Business -

    In this business English version of our video-aided lesson plan Present review, students review the present simple and present continuous tenses. The worksheet is suitable for classroom practice or homework.

  3. Business English- Step by Step Telephoning

    Level: All Levels Theme: Profession, work or study Study Area: Functions & Text Download Lesson Plan (PDF) 84 KB « Previous Next » Page: / Lesson Plan Content: Telephoning step by step practice Student A Work your way through the stages on this page with same roles each time (i.e. the same caller and the same receiver each time).

  4. Executive English: 4 Business English Lesson Plans That Turn

    This English lesson plan focuses on starting a conversation, ending a conversation and general role playing for students to hone what they have learned. Let’s take a look at what this lesson will contain and how to present your business English lesson plan material. Presentation. This lesson plan’s presentation will consist of useful phrases.

  5. Business telephone etiquette

    Add to saved lessons Justa | May 20, 2019 LESSON OVERVIEW This ESL reading and speaking worksheet focuses on 8 business telephone etiquette t ips and is prepared for B1 students. B1 / Intermediate 30 min Standard Lesson Premium Plan Unlock Individual lesson worksheets with the Premium subscription READING