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Business Continuity Planning and Resilience Services

Building a path to resilience, start your journey with us today., start your journey today., tailored business continuity plans based on proven methodology.

Gallagher's Business Continuity and Resilience team of experienced industry consultants work with your organization to assess your current preparedness, implement plans and conduct simulated exercises to test those plans. Our proven methodology tested across all industries produces pragmatic, cutting-edge solutions.

Business resilience has never been more important

In today's uncertain world, companies confronted by extraordinary threats and vulnerabilities are quickly realizing that having a plan for business recovery has never been more critical.

  • Global pandemics such as COVID-19
  • Data risks such as a cyber attack
  • Operational risks such as supply chain disruptions or the loss of critical third-party suppliers
  • Natural hazards such as wildfires, earthquakes or hurricanes
  • Geopolitical risks such as global conflict, tariffs and embargos
  • Man-made hazards such as terrorism or workplace violence
  • Reputational risks such as negative coverage in social or traditional media

Evaluate your preparedness

Companies must be prepared to respond and recover from any crisis, regardless of its nature or origin.

Do you have a business continuity plan?

A business continuity plan reduces the operational impact of an incident by directly targeting the recovery of an organization's value drivers — those business processes that directly drive revenue and reputation — and enables an organization to recover more efficiently and effectively following a major business disruption or crisis. At the core of a business continuity plan is a business impact analysis that identifies key processes and recovery strategies.

Do you have a crisis management plan?

A crisis management plan manages or mitigates risks to events that have the potential to impact brand, reputation or financial results. Moreover, the plan improves coordination and accelerates decision-making at all levels of an organization in the event of a crisis.

Do you have a crisis communications plan?

Crisis communication plans ideally align with crisis management plans to provide direction and coordination of internal and external stakeholder communications during a crisis.

The Gallagher Difference.

The Challenge.

A large, publicly traded specialty chemical company faced board, customer and regulatory pressure to develop an enterprise-wide business continuity management plan. The company has over 50 plants located in Asia, Europe and the Americas — making plan implementation especially challenging.

Our Action.

After outlining roles and responsibilities for plant, business unit and corporate levels, Gallagher completed business impact analyses (BIA) for 50 plants that identified and prioritized recovery requirements for critical business processes as well as people, equipment, technology and third-party supplier support. The BIA results drove the development of regional and plant business continuity plans, including a global supply chain matrix to identify backup production capabilities.

The Result.

Despite plant disruptions due to personnel and raw material shortages at the height of the COVID-19 pandemic, the company maintained production for all key customers. The plant BIAs and business continuity plans were updated based on lessons learned and program development is underway in other key corporate departments.

Business Continuity Planning and Resilience Summary

  • Allows organizations to respond more efficiently and effectively during a crisis, reducing operational impact
  • Helps organizations become more resilient so they may be eligible for better insurance programs
  • Develops business continuity management plans in virtually every industry

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Free Business Continuity Policy Samples and Template

By Andy Marker | February 11, 2021 (updated August 2, 2021)

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Business continuity planning is essential for organizations preparing for a crisis, using a business continuity policy document as a guide. Find steps on how to write a business continuity policy, a free template, and expert advice. 

Included on this page, you’ll learn what a business continuity policy is and how a business continuity policy applies in a pandemic . Find policy statement samples and a simple downloadable business continuity template .

What Is a Business Continuity Policy?

A business continuity policy provides high-level guidelines a company uses to ensure it can run in a crisis and keep addressing new risks. Each company’s policy is unique. To be successful, a policy needs the support of top leadership. 

Alex Fullick

“The policy sets out that a company knows it cannot just sail through the good times,” explains Alex Fullick, General Manager of business continuity consultancy Stone Road Inc . “It knows it has to be able to respond to the bad times to maintain client satisfaction. A policy outlines that, first of all, a company is dedicated to ensuring employee safety and protecting shareholders, stakeholders, and partners. A policy shows that a company will prepare for, respond to, and recover from any adverse situations that it encounters to ensure public safety and employee safety.”

Top leadership and the business continuity planning committee shape the policy. The policy writers specify the business continuity plan's purpose. They also describe what facilities and processes the business continuity plan will cover. 

The policy specifies key personnel who will administer the plan and outlines the role of staff in the continuity system. A business continuity policy also notes any legal, regulatory, or contractual obligations, as well as exclusions, such as service level agreements, that a company must maintain in all circumstances. Learn more about business continuity management from our article on business continuity planning . 

The document defines how the company communicates to staff that the organization is implementing a business continuity management system and has the endorsement of the C-level. 

Today, in the era of social media, reputation is everything. “If you're not protecting your brand, it's very easy for someone to suddenly start sending off messages in social media saying, no, they're not doing this, they're not doing that. It comes down to the brand. If you do things right, the policy protects the brand,” says Fullick.

The procedures in the business continuity plan puts the policy into action. Together both documents emphasize these elements:

  • Contingency Planning: A company makes a proactive effort to foresee possible events and plan how to deal with them. This planning mostly addresses events that are negative but can also be positive. Contingency planning is different from crisis management , which is how a company reacts to an incident. 
  • Recovery: This step describes the efforts of a company to save and restart critical processes after an incident. A recovery approach also dictates acceptable levels of service after a disruption.
  • Resilience: This concept refers to a company’s ability to provide critical products and services during and after a crisis. Resilience includes protecting staff, other resources, and the brand. 

Large companies usually have a business continuity policy; small companies often don’t. “I've worked for a medium-sized company, and there wasn't a documented policy,” says Fullick. “I worked for a large company that had a documented policy that the president looked at every year. In reality, he probably just signed it and added a new date.” 

A written policy is mandatory for any business pursuing ISO 22301 certification. For Service Organization Control (SOC) 2 compliance, which governs how service providers manage data to ensure privacy, you need documented business continuity and disaster recovery plans. See our article to learn more about ISO 22301 . 

Mike Semel

Policy also does not exist on its own. “I use the image of a three-legged stool,” explains Mike Semel, President and Chief Compliance Officer of Semel Consulting . “A three-legged stool can't stand without all of its legs. Take away a leg, it's going to fall. If you have a policy, then you have to back it up with procedures and back the procedures up with evidence that you're following them. That’s the hardest and most expensive part.” Learn more about writing procedures and work instructions in our article.

Business Continuity Policy in a Pandemic

Simple Business Continuity Policy Template

Business continuity policy templates can save you time when writing a policy. Editing an existing document takes less effort than formatting a new one and serves as a reminder to add key information. 

Use our free downloadable business continuity policy template available in Microsoft Word and Google Docs formats. The document contains all the sections you might need for a policy document, along with a customizable header block and confidentiality label.

Download Simple Business Continuity Policy Template

Microsoft Word | Google Docs | Smartsheet

For other most useful free, downloadable business continuity plan (BCP) templates please read our  "Free Business Continuity Plan Templates"  article.

How to Write a Business Continuity Policy

When drafting a business continuity plan , a company must write a business continuity policy document. The policy document outlines requirements for developing the business continuity plan.

Use concise, simple words when writing a business continuity policy. Write in the third person using “he,” “she,” and “it.” If possible, avoid adding information that may quickly go out of date. Consult good examples of straightforward policies for reference. (We provide examples of policy statements later in this article).

Step by Step: Writing a Business Continuity Policy

Follow this procedure to prepare your business continuity policy:

business continuity management insurance policy

  • Write the Policy Statement The statement describes the aim of the policy. Directors or managers often sign the document. “In most cases I’ve been associated with [for any type of policy document], about 80 percent of the statement is written at the beginning,” says Cox. “After there’s been some discussion, often after completing a risk analysis, there are some modifications and expansions on the original statement.” Learn more about business continuity policy statements later in this article.
  • Conduct the Risk Assessment and BIA A business impact analysis (BIA) determines the financial and functional impact of disruption and reveals key processes and information about recovery time objectives. Conduct a risk assessment to determine and rank threats and risks. Read our guide to learn how to write a BIA. A business continuity policy is a tactical tool, but it must be grounded in company strategy, which comes from senior management (senior management could be an executive in a corporation or the owner in a small business). Mike Semel gives the example of an accounting firm with employees who thought their recovery time objective (RTO) was eight business hours. The managing partner said the company couldn’t possibly afford to recover so quickly and determined it was cheaper to pay any fees clients incurred from late filings. Thus, it’s management’s job to determine risk tolerance. Semel explains further that companies often guess at RTO without a full understanding of what the number really means. For example, if power goes out, unless you can fire up a generator, your recovery must wait on power being restored. Thus, an eight-hour RTO clock doesn’t begin until power is restored. “The problem with RTO is that it's usually like a hope or a wish or a guess,” he says. “The biggest flaw when it comes to recovering systems is that nobody tests them adequately. They do the backups. Every day, they get the message that the backup is successful. But they don't test recovering from the backup and trying to operate the business. Then they go to recover in a disaster, and instead of eight hours, let's say it takes 14 hours. If the policy says it should take eight hours, they either have to change the policy to say 14 hours, or they have to change the process to get it down to eight hours.” When describing scope and recovery parameters in a policy, also consider that the timing of a disruption makes a difference. “A disaster the day before payday is completely different from a disaster the day after payday. In accounting firms, a disaster a week before tax day is different from a disaster the week after. Those are the things that people don't always think through,” shares Semel.
  • Determine Your Strategy for Business Continuity A business continuity strategy provides a high-level view of what recovery and continuity mean for a company. Consider the scope, approaches, and recovery timelines.
  • Write the Policy Document the scope, key business areas and functions as determined by the BIA, key roles, and the general approach to continuity. 
  • Secure Stakeholders’ Review for Both the Policy Statement and the Document If you haven’t included them already on your writing team, be sure to get input from the CISO, CTO, and CIO, as well as comments from important third parties.
  • Get Executive Endorsement of the Policy Statement Obtaining senior sponsorship will set your business continuity planning on the path to success. 
  • Promote the Policy Share the policy with employees and interested third parties. Promotion can be as simple as posting the statement on bulletin boards where people gather frequently.

Finally, although every business has unique needs, brevity is indeed the soul of wit for business continuity policies. “If a policy is 20, 30 pages, that means nothing, because that’s too much detail, which means too much fluff,” explains Fullick. “Policies must be short and simple: This is what it is, this is why we're doing it, and this is everyone's part in it.”

Common Structure of a Business Continuity Policy

Knowing the typical format of a policy frees you to focus on the content of the document. Here is an example of a business continuity policy format:

Header Block: Depending on your company’s style, you might need to include a header block on the policy. A header block includes the policy holder, policy signatory, policy date, review cycle, and version control details.

Introduction: Policy documents might or might not include an introduction. The introduction explains why a business continuity policy is important to the organization and the fundamental reasons for the policy.

Policy Statement: The policy statement might be one paragraph or an entire page. The statement describes the purpose and aims of the business continuity policy. The statement might also be called an aim or the purpose. In some organizations, the managing director or another officer signs and dates the statement page.

Definitions: Your industry might use specialized terminology that needs clarification. Definitions can also help explain the business continuity system’s scope. 

Purpose and Scope: The scope section describes the facilities, processes, and activities the policy covers. “The scope tells you what to worry about. For example, ‘We’re only worrying about our main office in Mississauga. That’s the one we have to make sure is always running 24/7,’” Fullick explains.

Policy Personnel: This section lists the individuals or roles who review, approve, and enact the policy. Those responsible for policy administration are also responsible for ensuring compliance.

Compliance: The compliance area describes the requirement for testing to verify that the business continuity plans and activities adhere to the policy. 

Consequences for Non-Compliance: Detail the results of not conforming to the policy. 

Confidentiality Level: The confidentiality level describes who may see the document. This label usually appears in the header or footer of each page of the policy. Outside of government, businesses typically use three confidentiality levels: confidential, wherein only management can read it; restricted, wherein only company employees can read it; and public, when anyone can read it. 

References and Resources: When your business continuity planning is complex, you might have a suite of policies and plans. You might also refer to legal or regulatory documents that affect business continuity policy. 

Appendixes: In some cases, it makes sense to attach documents, charts, or drawings to a policy.

Business Continuity Management Policy Statement Examples

A business continuity policy statement outlines the broad goals of a company’s business continuity management program. The statement sets out the scope of efforts and outlines staff roles and duties for carrying out the continuity plan.

Top leadership should sign and endorse the statement, and you should communicate the policy to all employees. A statement might include the following:

  • Details on the purpose and scope of the policy.
  • A clear explanation of the framework of the organization’s business continuity management program.
  • Details on who within the organization is responsible for implementing the policy.
  • Details on how the organization will monitor its compliance with the policy.

In these examples of real policy statements, note the different formats and locations of the statement within the policy document:

Healthcare Providers

This healthcare business continuity policy example calls the statement an aim , but it serves the same purpose as a policy statement. Here’s an example: 

Greenwich Clinical Commissioning Group (CCG)

Commercial Company

Business continuity policy statements for commercial organizations tend to specify an expected time to resume service. Here’s an example: 

Compass Disability Services

Universities

These business continuity management policy statements might begin with a purpose, which can help you to understand business continuity systems. Universities might incorporate objectives and scope. See these examples:

  • Monash University
  • Sheffield University

City Government

A statement for a city’s business continuity policy outlines what continuity planning aims to accomplish for the city. Here’s an example:

Leicester, UK City Government

Business Continuity Policy Best Practices

Keep your policy simple and remember to focus on creating attainable continuity goals. Follow these best practices to enhance your business continuity policy preparation experience:

  • Bring in expert help when needed. Creating a policy and business continuity system requires a concerted level of effort.
  • Understand your key assets and processes.
  • Recognize the difference between disaster recovery and business continuity. 
  • Consider third-party risks. Knowledge of third-party risks is especially important for regulated industries because you are liable, even if your data is stored offsite on infrastructure you don’t own.
  • Promote transparency and visibility. “Once you have a policy, make it visible to all staff. Be sure to communicate the policy — a detailed policy with extensive resources is useless if staff don’t know it exists,” advises Alex Fullick.

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Frequently Asked Questions

  • Business Continuity Plan FAQs

The Bottom Line

What is a business continuity plan (bcp), and how does it work.

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What Is a Business Continuity Plan (BCP)? 

A business continuity plan (BCP) is a system of prevention and recovery from potential threats to a company. The plan ensures that personnel and assets are protected and are able to function quickly in the event of a disaster.

Key Takeaways

  • Business continuity plans (BCPs) are prevention and recovery systems for potential threats, such as natural disasters or cyber-attacks.
  • BCP is designed to protect personnel and assets and make sure they can function quickly when disaster strikes.
  • BCPs should be tested to ensure there are no weaknesses, which can be identified and corrected.

Understanding Business Continuity Plans (BCPs)

BCP involves defining any and all risks that can affect the company's operations, making it an important part of the organization's risk management strategy. Risks may include natural disasters—fire, flood, or weather-related events—and cyber-attacks . Once the risks are identified, the plan should also include:

  • Determining how those risks will affect operations
  • Implementing safeguards and procedures to mitigate the risks
  • Testing procedures to ensure they work
  • Reviewing the process to make sure that it is up to date

BCPs are an important part of any business. Threats and disruptions mean a loss of revenue and higher costs, which leads to a drop in profitability. And businesses can't rely on insurance alone because it doesn't cover all the costs and the customers who move to the competition. It is generally conceived in advance and involves input from key stakeholders and personnel.

Business impact analysis, recovery, organization, and training are all steps corporations need to follow when creating a Business Continuity Plan.

Benefits of a Business Continuity Plan

Businesses are prone to a host of disasters that vary in degree from minor to catastrophic. Business continuity planning is typically meant to help a company continue operating in the event of major disasters such as fires. BCPs are different from a disaster recovery plan, which focuses on the recovery of a company's information technology system after a crisis.

Consider a finance company based in a major city. It may put a BCP in place by taking steps including backing up its computer and client files offsite. If something were to happen to the company's corporate office, its satellite offices would still have access to important information.

An important point to note is that BCP may not be as effective if a large portion of the population is affected, as in the case of a disease outbreak. Nonetheless, BCPs can improve risk management—preventing disruptions from spreading. They can also help mitigate downtime of networks or technology, saving the company money.

How To Create a Business Continuity Plan

There are several steps many companies must follow to develop a solid BCP. They include:

  • Business Impact Analysis : Here, the business will identify functions and related resources that are time-sensitive. (More on this below.)
  • Recovery : In this portion, the business must identify and implement steps to recover critical business functions.
  • Organization : A continuity team must be created. This team will devise a plan to manage the disruption.
  • Training : The continuity team must be trained and tested. Members of the team should also complete exercises that go over the plan and strategies.

Companies may also find it useful to come up with a checklist that includes key details such as emergency contact information, a list of resources the continuity team may need, where backup data and other required information are housed or stored, and other important personnel.

Along with testing the continuity team, the company should also test the BCP itself. It should be tested several times to ensure it can be applied to many different risk scenarios . This will help identify any weaknesses in the plan which can then be corrected.

In order for a business continuity plan to be successful, all employees—even those who aren't on the continuity team—must be aware of the plan.

Business Continuity Impact Analysis

An important part of developing a BCP is a business continuity impact analysis. It identifies the effects of disruption of business functions and processes. It also uses the information to make decisions about recovery priorities and strategies.

FEMA provides an operational and financial impact worksheet to help run a business continuity analysis. The worksheet should be completed by business function and process managers who are well acquainted with the business. These worksheets will summarize the following:

  • The impacts—both financial and operational—that stem from the loss of individual business functions and process
  • Identifying when the loss of a function or process would result in the identified business impacts

Completing the analysis can help companies identify and prioritize the processes that have the most impact on the business's financial and operational functions. The point at which they must be recovered is generally known as the “recovery time objective.”

Business Continuity Plan vs. Disaster Recovery Plan

BCPs and disaster recovery plans are similar in nature, the latter focuses on technology and information technology (IT) infrastructure. BCPs are more encompassing—focusing on the entire organization, such as customer service and supply chain. 

BCPs focus on reducing overall costs or losses, while disaster recovery plans look only at technology downtimes and related costs. Disaster recovery plans tend to involve only IT personnel—which create and manage the policy. However, BCPs tend to have more personnel trained on the potential processes. 

Why Is Business Continuity Plan (BCP) Important?

Businesses are prone to a host of disasters that vary in degree from minor to catastrophic and business continuity plans (BCPs) are an important part of any business. BCP is typically meant to help a company continue operating in the event of threats and disruptions. This could result in a loss of revenue and higher costs, which leads to a drop in profitability. And businesses can't rely on insurance alone because it doesn't cover all the costs and the customers who move to the competition.

What Should a Business Continuity Plan (BCP) Include?

Business continuity plans involve identifying any and all risks that can affect the company's operations. The plan should also determine how those risks will affect operations and implement safeguards and procedures to mitigate the risks. There should also be testing procedures to ensure these safeguards and procedures work. Finally, there should be a review process to make sure that the plan is up to date.

What Is Business Continuity Impact Analysis?

An important part of developing a BCP is a business continuity impact analysis which identifies the effects of disruption of business functions and processes. It also uses the information to make decisions about recovery priorities and strategies.

FEMA provides an operational and financial impact worksheet to help run a business continuity analysis.

These worksheets summarize the impacts—both financial and operational—that stem from the loss of individual business functions and processes. They also identify when the loss of a function or process would result in the identified business impacts.

Business continuity plans (BCPs) are created to help speed up the recovery of an organization filling a threat or disaster. The plan puts in place mechanisms and functions to allow personnel and assets to minimize company downtime. BCPs cover all organizational risks should a disaster happen, such as flood or fire.  

Federal Emergency Management Agency. " Business Process Analysis and Business Impact Analysis User Guide ." Pages 15 - 17.

Ready. “ IT Disaster Recovery Plan .”

Federal Emergency Management Agency. " Business Process Analysis and Business Impact Analysis User Guide ." Pages 15-17.

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Best Practices when Creating a Business Continuity Policy

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Create a Business Continuity Policy

A business continuity policy is a critical part of your SOC 2 preparation. According to the Federal Emergency Management Agency (FEMA) , nearly 40 percent of small businesses never reopen their doors after a disaster.

For small businesses, in particular, it can be difficult to return to normalcy after a significant disruption. Most companies have insurance and emergency funds, but those won’t protect you from failure to provide business functions at an acceptable level to your customers.

A Business Continuity Policy (BCP) is critical to your information security program and defines the critical steps your employees need to keep the business processes running after a disruptive event. The plan addresses the critical infrastructure, backup plans, emergency contacts and detailed recovery procedures you need to address potential threats.

Here are some best practices you should consider when writing your business continuity plan:

1. Don’t just rely on a SaaS vendor

Yes, it is possible to migrate all your infrastructure and other critical assets to SaaS. But by doing so, you inherit whatever controls the SaaS vendor has in place, and shift responsibility entirely onto them during a failure. However, you are still ultimately responsible for creating a failover plan and having redundant solutions in place.

If you are going to rely on SaaS vendors, you need to be cautious about what is outlined in your contract with them. Here are a few questions to ask:

  • What happens if the SaaS systems or networks stop working?
  • How will a loss of connectivity or system availability impact your critical activities and services?
  • What is the expected or guaranteed timeline to restore service?
  • What are each parties’ responsibilities during a failure?

The last point is especially important to think about ahead of time. Many organizations wait until a disaster hits to figure out the who, what, when, where and why of recovering from it. Also, remember that vendors can sometimes make lofty promises about the availability and quality of their services when you initially explore their products and services. But unfortunately, you won’t be able to lean on those conversations in a state of emergency. Get everything in writing, and make sure your leadership team reviews all vendor contracts before they are signed.

2. What are your critical assets?

Within your system, you need to perform an impact assessment and determine which assets are critical to operation. Your assessment should include:

  • Infrastructure
  • Intellectual property
  • Financial processes, software, and tools to maintain cash flow
  • Processes to know where people are and ensure access to their location is still available

Companies often don’t realize how vast their network is and thus fail to adequately take inventory of critical assets until it is too late. One way to start this discovery is by creating an inventory of all the assets in your network. Many free and commercial tools will do this discovery and identify not just the physical devices, but the software installed on them as well. Use this inventory to start labeling the assets your business activities can’t survive without. Also, keep in mind that data is an asset as well. It might initially be easy to identify a pool of SaaS servers as mission-critical, yet there is a crucial database or file share that lives elsewhere on the network that these systems rely on.

3. How quickly do you need to recover from an adverse event?

As part of your business continuity strategy, you need to establish recovery time objectives (RTOs). These objectives define a duration of time and service level in which a business process needs to be restored. If the business continuity objectives are not met, your business can incur penalties for non-compliance with your customers’ contracts. Because RTOs are a critical part of business continuity management (BCM), they should be established in cooperation with your board or senior management. You might also want to engage the help of a third-party consultant, who may conduct a risk assessment to identify what kinds of incidents your company may face. From there, it might make sense to conduct a business impact analysis (BIA), which will help you figure out how quickly you need to recover from incidents to avoid fines and damage to your reputation. As part of the risk assessment and BIA, the consultant can help you develop RTOs and advise on other essential business continuity activities as well.

4. What do you need to do to keep the lights on?

Once you’ve decided what assets are critical to keeping the business afloat, and how quickly you need to restore them after a disruption, the next step in disaster recovery planning is to create procedures that restore impacted services during a disruption. A good practice here is to be redundant; test regularly and test often. This is an area where companies will often partner with their SaaS vendor or another third party to assist. Working together with these resources, create a technology recovery plan that contains a narrative of how you will recover from a disruptive event, the roles each person or team will own during the disruption and details of how the event will be tracked and communicated. Ensure that the communication strategy includes not just executives, but a mix of personnel mapped out in a hierarchy in case some employees aren’t able to work during the event. Make sure everyone knows how to access the communication plan . A key component to making this plan work is to perform frequent data backups that are stored offsite.

5. Put your plan in action

Your plan won’t be perfect the first time around, so it’s essential to test it out and make adjustments – ideally when you are not in a state of emergency. An effective way to proactively test your plan is with tabletop exercises. These exercises, which should be performed with a cross-functional team, give you an effective way to talk through the plan’s details and identify any gaps or areas for improvement. On the technical side, tabletop exercises are an ideal time to assemble the team and go through the motions of restoring a file, database or even an entire server. Take all the feedback you receive from the exercises – good or bad – and use it to update your disaster plan periodically to stay up to date with your business.

You do not want to be one of the many businesses that close up shop after a major incident. As part of your overall risk management strategy, take the time to review and adjust your SaaS contracts, inventory your software and hardware assets, and build out a thorough disaster recovery plan. And, as part of your business continuity planning, conduct regular testing of this plan. Doing this preparation ahead of time will save you headaches – and potentially your client base – when disaster strikes.

About the Author

Brian Johnson , Security Engineer / Podcaster, is the president of 7 Minute Security, an information security consultancy in the Minneapolis area. Brian spends most of his days helping companies defend their networks. Since 2004, Brian has also run the blog/podcast called 7 Minute Security, where he shares what he has learned about information security into short, 7-minute chunks.

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Business Continuity Planning

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Organize a business continuity team and compile a  business continuity plan  to manage a business disruption. Learn more about how to put together and test a business continuity plan with the videos below.

Business Continuity Plan Supporting Resources

  • Business Continuity Plan Situation Manual
  • Business Continuity Plan Test Exercise Planner Instructions
  • Business Continuity Plan Test Facilitator and Evaluator Handbook

Business Continuity Training Videos

The Business Continuity Planning Suite is no longer supported or available for download.

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Business Continuity Training Introduction

An overview of the concepts detailed within this training. Also, included is a humorous, short video that introduces viewers to the concept of business continuity planning and highlights the benefits of having a plan. Two men in an elevator experience a spectrum of disasters from a loss of power, to rain, fire, and a human threat. One man is prepared for each disaster and the other is not.

View on YouTube

Business Continuity Training Part 1: What is Business Continuity Planning?

An explanation of what business continuity planning means and what it entails to create a business continuity plan. This segment also incorporates an interview with a company that has successfully implemented a business continuity plan and includes a discussion about what business continuity planning means to them.

Business Continuity Training Part 2: Why is Business Continuity Planning Important?

An examination of the value a business continuity plan can bring to an organization. This segment also incorporates an interview with a company that has successfully implemented a business continuity plan and includes a discussion about how business continuity planning has been valuable to them.

Business Continuity Training Part 3: What's the Business Continuity Planning Process?

An overview of the business continuity planning process. This segment also incorporates an interview with a company about its process of successfully implementing a business continuity plan.

Business Continuity Training Part 3: Planning Process Step 1

The first of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “prepare” to create a business continuity plan.

Business Continuity Training Part 3: Planning Process Step 2

The second of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “define” their business continuity plan objectives.

Business Continuity Training Part 3: Planning Process Step 3

The third of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “identify” and prioritize potential risks and impacts.

Business Continuity Training Part 3: Planning Process Step 4

The fourth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “develop” business continuity strategies.

Business Continuity Training Part 3: Planning Process Step 5

The fifth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should define their “teams” and tasks.

Business Continuity Training Part 3: Planning Process Step 6

The sixth of six steps addressed in this Business Continuity Training, which detail the process of building a business continuity plan. This step addresses how organizations should “test” their business continuity plans. View on YouTube

Last Updated: 12/21/2023

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What Is Business Continuity?

Past unexpected events on the campus such as floods, fires, and damaged server rooms, resulted in departments relocating operations, halting services, or suffering permanent data loss. Business continuity is our preparation for these and other unexpected disruptions to continue to provide our essential services with as little disruption as possible.

- Key Business Continuity terms - UC Ready Web Demo - Business Continuity Brochure - Business Continuity Toolkit - Sample Business Continuity Plan

Business continuity is different from emergency management. Emergency management secures life and safety in response to a disaster or emergency. A business continuity plan is used once life and safety are secure and is used to help you to continue your operations. These plans also work with IT disaster recovery plans which are plans and procedures to restore IT services (e.g. applications and infrastructure) as part of the overall campus business continuity plan.

How does business continuity fit with other types of plans?

UC Ready is an online tool that is being implemented throughout the University of California System (10 campuses; 5 medical centers) to store and create business continuity plans. Additionally, IT Disaster Recovery templates have been made available to recover IT applications and services.

As a manager for your department, determine who will coordinate the planning process for your department and contact Tara Brown , Business Continuity Planner, to set up an introductory meeting. As a staff member, you have valuable insight into the operations of your department and in the future might serve on a planning team to assist with creating plans.

The breadth and depth of your department’s operations will determine the level of detail required by your continuity plans. Low impact units may only need a few details and high impact units will require more information and resources.

See this worksheet for full details on campus enterprise planning versus department planning: https://ucla.box.com/v/irm-bc-enterprise-v-department

There are three steps to creating a continuity plan:

-  Quarterly business continuity town hall meetings : We also hold quarterly town hall meetings for all campus business continuity coordinators to discuss best practices in business continuity planning and lessons learned . Please contact Tara Brown to participate.

  • UC Ready Quick Start Guide
  • UC Ready Manual
  • Business Continuity Materials
  • Business Continuity Memo to Campus (PDF)
  • Lessons Learned
  • Circle of Excellence Award
  • UC Ready (note: you need IRM to set up an account for you to access this)

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Business continuity

A holistic approach .

Can your organisation sustain operations in the midst of a serious crisis? How do you identify “mission-critical” processes? Do you have a backup strategy in the event of a massive disruption in your technology, facilities or other functions? Are your employees trained to respond during business disruptions?

Companies that take a holistic approach to business continuity management develop the ability to identify, prevent and prepare for events that may disrupt normal activities. 

A fully integrated business continuity strategy helps to build an overall culture of resilience .

67% of organisations applied a business continuity plan as part of their response to the COVID-19 pandemic. Source: PwC’s Global Crisis Survey 2021

Business continuity and a culture of resilience

Business continuity means more than just making sure the lights stay on when a crisis hits. The benefits of establishing a business continuity strategy include:

  • Resilience: With greater awareness of what really matters during a crisis, you can focus resources effectively.
  • Employee engagement and ownership: Your people understand their roles and responsibilities in a crisis, and are invested in executing a seamless recovery .
  • Strategic recovery plans: Pre-defined strategic decisions are embedded into recovery plans to guide your people toward a common goal during disruption.
  • Detailed business impacts and risks identified: Potential risks and areas of concern can be mitigated in “peace time” rather than in the heat of a crisis. 
  • Empowered leadership: Leaders are actively enabled to monitor the state of resilience within the organisation and provide hands-on guidance and support.
  • Continuous improvement: Tests, drills and simulation exercises help you understand what works and what doesn’t, enabling continued resilience and growth.

Assessing an organisation’s business continuity program

Effective business continuity programs have a common framework, core capabilities, and coordination of resources and activities to plan for and respond to events. 

PwC’s Organizational Preparedness Assessment (OPA), based on leading industry practices, helps organisations identify program blind spots and provides actionable recommendations to enhance program maturity.

PwC’s business continuity planning solutions

We’ve built scalable solutions to create a bespoke solution for each of our clients:

  • Business continuity program assessment and design
  • Business impact analysis and interruption risk assessment
  • Recovery plan creation and resilience improvement
  • Business continuity program exercises, maintenance and training
  • Business continuity program technology enablement and enterprise risk management integration
  • Third-party resilience framework and analysis
  • Crisis management program development and exercises
  • Information technology disaster recovery and business continuity program alignment and analysis

PwC brings depth and experience to support your response to an enterprise-wide crisis

Our PwC crisis management teams have developed tools and processes to help you survive an unexpected event and emerge stronger.

We take a holistic view of your organisation’s business continuity needs. And as your trusted advisor, we’ll help you build resilience for the long term.

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Business Continuity Plan Template for Insurance Agencies

Business Continuity Plan Template for Insurance Agencies

What is a Business Continuity Plan for Insurance Agencies?

A business continuity plan for insurance agencies is a critical plan that outlines the strategies, processes, and systems that insurance agencies and brokers should have in place to ensure operational continuity in the face of unexpected events or emergencies. It includes detailed guidance on maintaining the continuity of insurance services, claims processing, and customer support. This plan should be regularly updated to ensure it remains relevant and effective.

What's included in this Business Continuity Plan for Insurance Agencies template?

  • 3 focus areas
  • 6 objectives

Each focus area has its own objectives, projects, and KPIs to ensure that the strategy is comprehensive and effective.

Who is the Business Continuity Plan for Insurance Agencies template for?

This template is designed to help insurance agencies and brokers develop and execute their business continuity plans. It includes step-by-step guidance to help them define their focus areas, objectives, and key performance indicators (KPIs), as well as the projects or actions needed to achieve the KPIs.

1. Define clear examples of your focus areas

Focus areas are the general areas of business operations that your strategy will address. For example, a business continuity plan for insurance agencies may include focus areas such as business continuity, risk management, and resource management. It is important to define clear examples of your focus areas to ensure that your strategy is tailored to the specific needs of your business.

2. Think about the objectives that could fall under that focus area

Objectives are the desired outcomes that you want to achieve in each focus area. For example, under the focus area of business continuity, your objectives may include maintaining operational continuity and minimizing customer disruptions. Your objectives should be specific and measurable.

3. Set measurable targets (KPIs) to tackle the objective

Key performance indicators (KPIs) are measurable targets that you set for each objective. For example, under the objective of minimizing customer disruptions, you may set a KPI of reducing customer disruption from 2 days to 1 day. Setting measurable targets helps you track your progress and adjust your strategy as needed.

4. Implement related projects to achieve the KPIs

Projects or actions are the steps that you need to take to achieve your KPIs. For example, to reduce customer disruption from 2 days to 1 day, you may need to establish alternative customer support channels. Your projects should be specific, achievable, and measurable.

5. Utilize Cascade Strategy Execution Platform to see faster results from your strategy

Cascade Strategy Execution Platform is a powerful tool that helps organizations quickly and easily develop and execute their business continuity plans. The platform provides an intuitive interface to help you define your focus areas, objectives, and KPIs, as well as the projects or actions needed to achieve the KPIs. It also provides real-time tracking to help you monitor your progress, identify potential risks, and adjust your strategy as needed.

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  6. PDF Business continuity and the link to insurance: a pragmatic approach to

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  7. Business Continuation Insurance

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  8. ISO 22301 Business Continuity Management Made Easy

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    A business continuity policy provides high-level guidelines a company uses to ensure it can run in a crisis and keep addressing new risks. Each company's policy is unique. To be successful, a policy needs the support of top leadership.

  10. business continuity plan (BCP)

    A business continuity plan (BCP) is a written document summarizing steps to take in the event of a disaster—man-made or natural—assessing the business's ability to recover from the loss event and subsequent business interruption. On This Page.

  11. What Is a Business Continuity Plan (BCP), and How Does It Work?

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  12. Insurance Business Continuity Plan Template

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  13. PDF Allianz Global Corporate & Specialty® Business Continuity Plan

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  14. PDF ISO 22301 Business Continuity Management BUSINESS CONTINUITY AND RISK

    Step 1: Establish your core planning team. You will need to identify an individual or group in charge of developing the Business Continuity Plan. The size of the planning team will depend on your business operations, requirements, and resources. It may be one person or perhaps several; each should deliver a particular skill or knowledge set.

  15. PDF Risk Control Business Continuity Planning

    Emergency Management Agency (FEMA).1 Companies that plan for emergencies greatly increase the likelihood of staying in business and getting back to work quickly. A good BCP can help: • Maintain business operations after a disaster occurs. • Ensure continuity for providing supplies or service to customers • Uphold a good business reputation

  16. Insurance Outsourcing: Insurers Business Continuity Plan

    Insurance Outsourcing: Business Continuity Plan for Insurers. COVID-19 has brought along a massive stone of challenges when it comes to insurance business continuity plan. Amid all this, an increasing number of patients, business disruption cases, and non-fulfillment of contracts resulted in a growing number of health/business insurance claims.

  17. Create a Business Continuity Policy

    Best Practices when Creating a Business Continuity Policy. A business continuity policy is a critical part of your SOC 2 preparation. According to the Federal Emergency Management Agency (FEMA), nearly 40 percent of small businesses never reopen their doors after a disaster. For small businesses, in particular, it can be difficult to return to ...

  18. Why is Business Continuity Important?

    Business continuity is a proactive plan to avoid and mitigate risks associated with a disruption of operations. It details steps to be taken before, during and after an event to maintain the financial viability of an organization. Disaster recovery is a reactive plan for responding after an event.

  19. Business Continuity for the Insurance Industry

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    A business continuity plan is used once life and safety are secure and is used to help you to continue your operations. These plans also work with IT disaster recovery plans which are plans and procedures to restore IT services (e.g. applications and infrastructure) as part of the overall campus business continuity plan.

  22. Business continuity: PwC

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  24. Business Continuity Plan Template for Insurance Agencies

    A business continuity plan for insurance agencies is a critical plan that outlines the strategies, processes, and systems that insurance agencies and brokers should have in place to ensure operational continuity in the face of unexpected events or emergencies. ... and resource management. It is important to define clear examples of your focus ...

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