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CUNY IT Help ( cunyithelp.cuny.edu ) is the first place students, faculty and staff should go to find help and information about CUNY-wide technology applications and services such as Blackboard, CUNYfirst, and Microsoft Office 365 for Education. CUNY IT Help provides the following:

  • A growing, searchable knowledge repository of 1500+ articles populated with the technology content from this and other CUNY websites.

The CUNY IT Help knowledge repository contains frequently asked questions (FAQs), how-to instructions, forms, policies and links to relevant information about applications and services. Leveraging a  ServiceNow knowledge management  repository, CUNY IT Help’s search engine provides users with free text search to find help and information in CUNY IT Help.  Once displayed, search results can be narrowed by limiting them to a specific knowledge base, category or tag.

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If users are experiencing an issue with an application or service, they can review this list of messages before calling their help desk to confirm whether the issue may be due to a reported service disruption or planned maintenance that includes a service disruption

CUNY IT Help provides the following advantages  in finding help and information about CUNY-wide technology applications and services:

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See Using CUNY IT Help in CUNY IT Help for more information on searching the knowledge repository and using the site.

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Do you need assistance with figuring out how Blackboard works and how to make it best work for you?  How is CUNY first working for you?  Have you claimed your account?  Do you know how to register for your upcoming semester? We’re currently hosting workshop sessions, to sign up please click on the link below.

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Visit SupportHub to browse, get answers, and request technology help.

  • Get help with technology, transportation, and more
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  • Staff can sign in with their DOE username and password.

SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100).

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Technical meltdown prevents NYC students from logging onto virtual classes during remote snow day

A group of children in winter gear with sleds walking on a sidewalk without much snow.

Sign up for Chalkbeat New York’s free daily newsletter to keep up with NYC’s public schools.

Teachers and students across New York City were shut out of their virtual classes Tuesday morning, a major glitch as city officials ordered schools to offer remote instruction because of the snowstorm.

The tech problems prevented many — though not all — teachers and students from logging into Zoom, Google Classroom, school email accounts, and even attendance tracking tools.

City officials largely blamed the technical snafu on IBM, which helps manage the login process for the city’s remote learning platforms. During a midday press conference, Chancellor David Banks said IBM was not prepared for the crush of users logging in at once but problems were being ironed out.

More than one million students and staff had successfully signed on, officials said . Still, student attendance fell to 78% down from 87% on Monday, according to preliminary data that does not yet include all schools.

“To say that I am disappointed, frustrated, and angry is an understatement,” Banks said, adding the department would conduct a “full analysis” of what went wrong. “This was a test. I don’t think that we passed this test.”

Tuesday represented the first time the entire school system was expected to go virtual during a snowstorm — a major test of the city’s strategy to switch to remote learning instead of canceling classes due to inclement weather. To give schools and families time to prepare, officials announced nearly a full day in advance their plans to close school buildings. Banks vowed teachers would be ready to deliver live lessons that mirror a traditional school day.

But as students and teachers tried to log on Tuesday morning, many encountered an error message that displayed a digital image of a lone teacher standing on a podium. On some campuses, tech problems derailed much of the morning’s lessons. Other schools didn’t seem to be affected, making the scale of the outage unclear. An IBM spokesperson said Tuesday afternoon the issues had been “largely resolved” and “we regret the inconvenience to students and parents across the city.”

Some parents and educators said the technical difficulties reminded them of the early days of the pandemic. The damage could reverberate, some worry.

One Manhattan elementary school leader who had to cancel morning classes because of the tech problems, said, “The bigger impact is … the intangible piece: the trust, the perception of competence, which was a major issue during COVID.”

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Adam Schwartz, a teacher at Franklin Delano Roosevelt High School in Brooklyn, said his second grade daughter’s morning class was disrupted, though she was able to successfully login around 9 a.m.

Schwartz, who teaches English to students who are new to the country, said he was dreading remote instruction on Tuesday, as his students often shy away from participating during in-person classes. But they seemed more comfortable in the virtual environment, regularly chiming in with emojis. His classes weren’t affected by the outage because they started later in the day.

“It was kind of a slight remove from the normal social pressures of school that make it so difficult for kids to communicate,” Schwartz said. “And it allowed me to be a little silly.” Due to back problems, he logged into his classes sprawled on his belly on his kitchen floor. Still, only about half of his students showed up.

Remote learning practice runs didn’t help

City officials had previously conducted practice runs with students and families so the system would be prepared in the event of a remote snow day. But Michael Mulgrew, head of the city’s teachers union, said only smaller groups of students and teachers logged on at once.

“When we did the citywide test in October, we assumed it was a stress test. It turns out that’s not what the DOE did,” he said in an interview.

Some schools weathered the glitches better than others because they’ve held onto their school-specific websites and email accounts despite the Education Department asking them to do otherwise. Because of security concerns, the Education Department has been pushing schools to move to a centrally run domain , which no longer lets schools control the login process. But that central login system failed on Tuesday.

”If we still ran everything through our Gmail, today would have been fine,” one high school principal said.

Despite Banks’ assurance that schools would be ready to offer plenty of live teaching, some students and educators said there was less than usual.

Christian Rojas Linares, a senior at Manhattan’s University Neighborhood High School, said his teachers posted assignments online and, with a couple exceptions, were on hand to help students work through them. But some of his classes felt more like office hours than typical periods of instruction, and in certain cases there were just a handful of students in attendance, he said.

“When it comes to remote learning, you often tend to not get stuff done for the most part,” Rojas Linares said.

Still, he appreciated that the remote atmosphere was less stressful than a regular school day and noted his AP environmental science teacher used class time to help prepare for a test scheduled for Wednesday. “Even though it didn’t feel like a real class, I was still able to get work done,” he said.

Matthew Willie, the school’s principal, said his teachers were well prepared to switch to remote learning and did not contend with major glitches. Willie said he dropped into 15 to 20 virtual classrooms throughout the day and “there was good attendance and direct instruction taking place,” he said.

Willie said Rojas Linares’ experience may be unusual because he’s enrolled in a slew of advanced classes that tend to enroll a smaller number of students. “I really think the day went well for us,” he said.

Decisions about whether to call a snow day are typically contentious and come with tradeoffs, as many families rely on school for meals and may struggle to line up child care. Though some called on the city to cancel classes entirely, there is little room in the school calendar thanks to a growing number of holidays and a state requirement to hold 180 school days.

By afternoon, Brooklyn’s Prospect Park was a mix of slush and snow. Some parents expressed disappointment at the paltry amount of powder covering the ground, but kids were making the most of it, sledding down any hill they could find, sometimes wearing down the snow enough to see patches of mud and grass sticking out.

After an hour of online school, Christine Joyce, mom of a second grader and kindergartener at P.S. 321, made the executive decision to take her kids to the park.

“Zoom this morning was a little rough,” she said, noting that her kids were ultimately able to access their virtual classrooms, but she called it quits shortly after for a real snow day because she wanted her kids to experience some joy in the snow. They spent several hours building snowmen and forts, having snowball fights and sledding.

Kids with sleds dot a snow-covered hill in a park.

Abby Loomis, a fourth grade teacher at P.S. 414 in Brooklyn, said she appreciated the city’s early decision to pivot to remote instruction.

The vast majority of her students were able to log in, but challenges remained. During a math lesson, her students struggled to input fractions on their keyboards. Some children filled the virtual chat room with messages about wanting to play outside in the snow. And she opted to avoid continuing a social studies unit on slavery, a topic that felt too difficult to discuss in an online format.

Instead, she leaned more heavily on work students could complete on their own, such as editing biographies they’re writing about figures including Taylor Swift and Simone Biles. She devised a fun snow day checklist, including finding hot chocolate and throwing a snowball.

“It should just not be a rigorous rigid day,” Loomis said.

On Tuesday afternoon, the Education Department announced this week’s experiment with remote learning will be brief. Traditional in-person classes will resume Wednesday.

Michael Elsen-Rooney contributed to this story.

Alex Zimmerman is a reporter for Chalkbeat New York, covering NYC public schools. Contact Alex at [email protected] .

Amy Zimmer is the bureau chief for Chalkbeat New York. Contact Amy at [email protected] .

Some Tennessee fourth graders have to meet individualized ‘adequate growth’ measure or risk retention

The Tennessee State Board of Education approved the calculation during a meeting Friday, but some members said lawmakers should take another look at the law for struggling readers.

Newark youth won’t vote in April’s school board election. Advocates look to get teens ready for next year

Newark passed a historic ordinance in January to lower the voting age to 16 for school board elections. But technical issues will delay their vote until 2025.

Sheridan makes strides in growing a high school library in last few years

Sheridan High didn’t have a library for years, after the county’s public library pulled out of the school into its own building.

Donor funds $12.5 million trust for merit awards at three Indianapolis charters over 25 years

The awards are funded by a $12.5 million trust set up by an anonymous donor couple.

Colorado lawmakers give initial approval to bill meant to support transgender youth in schools

A bill drafted by Colorado youth would require schools to use transgender students’ preferred names.

Tennessee’s tough reading law gets pushback again as thousands of students could repeat fourth grade

The 2021 law that vexed third grade families last year offers fewer promotion pathways this year

The Official Careers Website of the City of New York

College Aide- Help Desk Technician

  • Agency: DEPT OF YOUTH & COMM DEV SRVS
  • Job type: Part-time
  • Title Classification: No exam required

IT - Operations

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. Provide Helpdesk/desktop support for hardware and software computer systems and peripherals. Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals. Monitor and complete Service Now Service Desk Tickets submitted by the DYCD staff.

For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study. For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications. SPECIAL NOTE Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Civil service title

COLLEGE AIDE - ASSIGNMENT LEVE

Title classification

Non-Competitive-5

Business title

  • Experience level: Student

Number of positions

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2 Lafayette St., N.Y.

  • Category: Technology, Data & Innovation

City Tech

  • City Tech Office 365 and Active Directory Lookup

A City Tech E-mail account is generated for all City Tech students upon enrolling for classes. It may take up to 2 weeks for your account to be available after you enroll.

To lookup your Username, enter the information below and click Search.

The information entered is incorrect. Please try again.

It is the expectation of the College that this E-mail be used for all College-related communications. Faculty and administration will communicate with you via your City Tech Email address.

Microsoft Office 365 Account (City Tech Email)

UserID: @mail.citytech.cuny.edu

Default Password:

Log into your City Tech Microsoft 365 Email here: https://login.microsoftonline.com/

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If you have previously accessed your City Tech Email, then the Default Password will not work. To reset your Microsoft O365 Email password, go to https://login.microsoftonline.com/ and click "Can't access your account?" . If you are experiencing other issues, please contact the Student Helpdesk at [email protected] .

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Active Directory (AD) UserID:

The City Tech Active Directory Account allows you to access certain technology services, such as City Tech WiFi networks, computer labs, City Tech VDI, and Labstats.

You must setup your AD account here: https://forgot.citytech.cuny.edu/

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Medicare HETS - MCARE Help Desk Holiday Closing Reminder – Washington’s Birthday - February 19, 2024

Medicare HETS 270/271 Submitters: 

The MCARE Help Desk will be closed in observance of Washington’s Birthday holiday on Monday, February 19th, 2024. 

The MCARE Help Desk will return to the regular hours of operation of 7:00 a.m. to 7:00 p.m. ET on Tuesday, February 20th, 2024. If you encounter a significant HETS issue outside of operational hours, please call the MCARE Help Desk and leave a voice mail. 

Please contact the MCARE Help Desk if you have any questions.

Black History Month: Texas Tech Law student shares his experience overcoming adversity

LUBBOCK, Texas (KCBD) - KCBD continues to honor Black History Month with the story of a Texas Tech Law student who told us his story of overcoming adversity with help from his community.

“Sometimes people just don’t understand what it’s like to be in the classroom or be in a space where you’re not really represented,” Hunter Robinson said.

Robinson said that’s how he felt six years ago when he started his journey at Texas Tech.

“Because the transition to college is hard for everyone, especially when you’re a Black student and trying to find your space,” Robinson said. “Definitely places where I questioned: ‘Should I be here? Do I belong here?’”

Robinson said he allowed his community to answer those questions for him.

“Finding other people around you who can at least empathize,” he said. “But, also making sure that you do have Black people around you in those spaces who understand what you’re going through.”

Hunter was awarded his undergraduate degree from Texas Tech, but knew his work was not finished. He started law school to continue to fight for his community.

“I’m not a politician; I’m not the president,” Robinson said. “So, I can’t change anything, but I understand there are daily things that I can do that will help progress forward in my community.”

Robinson has been able to advocate through the Student Government Association and the National Black Law Student Association, where he has not only found a space he belongs but a way to welcome others.

“Making sure that you just recognize I am as good as everyone else here, everyone is facing something,” Robinson said.

He said the best way for people to do their part is trying to understand the battles others may be facing.

“Especially in the political climate that were in, making sure that you’re checking in on your Black peers, seeing how they’re doing and how they’re holding up,” he said.

Copyright 2024 KCBD. All rights reserved.

Hockley County authorities are searching for 15-year-old Gage Taylor. He has been reported...

FOUND: Hockley County Sheriff’s Office reports 15-year-old Gage Taylor has been found safe

We’re working to learn more about a house fire that started in South Lubbock on Saturday evening.

Lubbock Fire Rescue called to house fire at 106th & Norfolk

Texas DPS to perform monthly sting operations to fight Human Trafficking

Texas DPS to perform monthly sting operations to fight Human Trafficking

Mary Forsythe was born on Feb. 29, 1924, which was leap day.

Woman to celebrate turning 100 years old on her 25th birthday

The Red Raiders (4-2) defeated Sam Houston (0-4) by a score of 4-2 to open up its appearance...

Barnhart’s first collegiate home run lifts Red Raiders to fourth win

Latest news.

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Final road surface work scheduled for 19th Street

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Great food for a good cause at Lubbock Lions Club Pancake Festival

Team Feature: Student Helpdesk

Student Helpdesk (Student Affairs IT)

In the first four weeks of Student Helpdesk fall services, the team successfully addressed nearly 1,800 service requests, providing direct support to students via email, phone, Zoom, residence hall rounds, in-room appointments, and in-person drop-ins. This amount is nearly double compared to Fall 2022, where the team addressed 958 requests. Student Helpdesk Manager Clark Bilorusky shared, “We were able to reach out to more students this fall. Even if we erased the residence hall rounds, we still did more outreach than last year!"

Here are a few of the new initiatives the team has launched this past year: 

Began hiring new team members monthly and utilizing online, asynchronous training for new hires allowing them to meet the demands of as many students as possible. 

Created a new position, student helpdesk analyst , to ensure quality assurance through reports, customer interviews, audits, and more. Madelyn Sparks, hired as the student helpdesk analyst in July, has been instrumental in providing high-level reports and insights, enabling supervisors to focus more on coaching and genuine interaction with staff.  

Updated team training before fall instruction to be shorter and more engaging, allowing their drop-in support services to begin a week earlier than usual.

Another huge feat this team took on during the fall startup was residence hall rounds. During move-in week, the team split up and went to different residence halls, spending about four hours a night assisting students. Over the course of these six nights, the team directly helped nearly 500 students with Wi-Fi connection and general technical support. This is the first time in years the team has undertaken this task, and it was a tremendous success. 

“There were moments during rounds where I went ‘Oh my gosh’- we just did three days of effective training, we started our services early, and I am seeing my staff thrive… they were engaging with customers, having fun, and understanding why we do things the way we do.”  - Clark Bilorusky, Student Helpdesk Manager

New trainees also benefited from getting tangible experience in seeing how to support customers directly. As a whole, student staff members felt the effects of their service to the campus community and found it rewarding to help students from various backgrounds.

“I was very proud to see how many students we were able to help, and to see the impact we had on the student community. I got to interact with so many students and tell them about our services… [such as freshmen, transfers, and student parents]. It required so much planning over the summer to get right, and it ended up being a huge success.”  - Carolina Ternero, Student Helpdesk Supervisor (student lead)  

Overall, the team is continuing to expand and explore new strategies for reaching students while also cultivating a culture of wellness on their team. Learn more about the Student Helpdesk and meet additional team members at  studenttech.berkeley.edu/techsupport .

Written by Makena Umnas, Student Program Analyst, One IT Student Leadership Program. 

This article is part of the One IT Student Leadership Program’s 4th Quarter Report featuring the impact of student teams in higher education.

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    City Tech Active Directory Password Reset - Change Password.pdf; Student AD All students are assigned a City Tech AD account. The student AD account provides access to a variety of computing resources and online services. You can use your City Tech AD credentials to access the following systems: City Tech wireless; City Tech Virtual G600; Labstats

  7. Accessing your City Tech email (for students and alumni)

    If you need help, please contact the Student Help Desk on the first floor of the Atrium Building. They can also be reached at 718-260-4900 or [email protected]. Once you have access to your City Tech email, you can sign up for the OpenLab. Tags: Intro, Joining, Email Logging in to the OpenLab Teaching on the OpenLab You are here

  8. CIS/CUNY IT Help

    CUNY IT Help (cunyithelp.cuny.edu) is the first place students, faculty and staff should go to find help and information about CUNY-wide technology applications and services such as Blackboard, CUNYfirst, and Microsoft Office 365 for Education. CUNY IT Help provides the following:

  9. Student Support Resources

    Student Help Desk. Student Life & Development. Writing Center. City Tech Food Pantry. CUNY EDGE Resources - a useful compilation of college & community public services, including emergency financial, housing & food assistance. First Year Programs City Tech Guide Counseling Services Tutoring Schedule Tutor.com Learning Center City Tech Library ...

  10. First Time Students

    The OpenLab is an open-source, digital platform designed to support teaching and learning at City Tech (New York City College of Technology) and to promote student and faculty engagement in the intellectual and social life of the college community. ... Student Computing Help Desk ... Who: All City Tech students, with an initial focus on ...

  11. Service Desk

    The Service Desk's mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems).

  12. Current Students Hub

    New York City College of Technology (City Tech) is the designated college of technology of The City University of New York, currently offering both baccalaureate and associate degrees, as well as specialized certificates.

  13. Service Desk

    Technical Support. The Service Desk provides support to faculty, staff and students with questions regarding: ... STUDENT HELP REQUEST ... The City College of New York 160 Convent Avenue New York, NY 10031 p: 212.650.7000. Students. Email Academic Calendar Courses - CCNY Bulletin Courses - CUNY list ...

  14. Accessing your City Tech email for students

    Student helpdesk: [email protected] 718-260-4900 9:00 AM - 6:00 PM Library Building (L-114) Masato R. Nakamura, Eng.Sc.D. September 3, 2021

  15. Student Tech Help Desk

    The Student Technology Help Desk (STHD) supports all Long Beach City College students in accessing and successfully using Long Beach City College technology. We are staffed with knowledgeable and friendly student team members to provide peer guidance to all students. The STHD is available to support students via phone, email, and in person.

  16. SupportHub

    Login with your NYC Schools Account or DOE Student Account to track requests for further technology help. Staff can sign in with their DOE username and password. SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100). Play.

  17. Technology Services

    New York City College of Technology (City Tech) is the designated college of technology of The City University of New York, currently offering both baccalaureate and associate degrees, as well as specialized certificates. ... Student Email: [email protected] City Tech ID: Joe.Doe. E-mail Address Look Up. ... Need Help? FACULTY ...

  18. Technical meltdown prevents NYC students from logging onto virtual

    A group of students leave Prospect Park after going sledding on Tuesday. NYC's public schools shifted to remote instruction, but many students and families contended with technical glitches.

  19. City Tech Distance Learning Services

    Please contact the Student HelpDesk at 718-260-4900, [email protected] for assistance. General Labs To connect to a General Lab desktop, use your City Tech Active Directory account to authenticate How to connect CONNECT NOW Academic Departmental Labs

  20. Student Tech Support Desk

    Student Tech Support Desk Need help connecting to Wi-Fi, printing, or navigating your eLearning? The Student Tech Support Desk is an on-campus support service for current students that provides technological assistance with distance education tools and software.

  21. College Aide- Help Desk Technician

    Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an ...

  22. City Tech Office 365 and Active Directory Lookup

    A City Tech E-mail account is generated for all City Tech students upon enrolling for classes. It may take up to 2 weeks for your account to be available after you enroll. To lookup your Username, enter the information below and click Search. First Name Last Name Last 4 digits of Empl ID

  23. Medicare HETS

    Medicare HETS 270/271 Submitters: The MCARE Help Desk will be closed in observance of Washington's Birthday holiday on Monday, February 19th, 2024. The MCARE Help Desk will return to the regular hours of operation of 7:00 a.m. to 7:00 p.m. ET on Tuesday, February 20th, 2024. If you encounter a significant HETS issue outside of operational hours, please call the MCARE Help Desk and leave a ...

  24. Student Services

    We also support students with the college admissions process by assisting them with the Free Application for Federal Student Aid (FAFSA), New York State Tuition Assistance Program (TAP), exploring and applying for scholarships, and navigating the college application and selection process.

  25. Black History Month: Texas Tech Law student shares his experience

    LUBBOCK, Texas (KCBD) - KCBD continues to honor Black History Month with the story of a Texas Tech Law student who told us his story of overcoming adversity with help from his community. "Sometimes people just don't understand what it's like to be in the classroom or be in a space where you're not really represented," Hunter Robinson ...

  26. Team Feature: Student Helpdesk

    The Student Helpdesk team in Student Affairs IT impacts the campus community as the primary source of IT assistance for students. This team provides technical resources and support to students through in-person and Zoom drop-in sessions, phone, email, and in-room appointments (for those living in university housing). Over the past year, the team has expanded in several ways, and their success ...

  27. Faculty and Staff Hub

    Email Zoom MS Teams Borrowing Technology Equipment Software Resources for Faculty Getting Help Faculty HelpDesk [email protected] 718-260-5626 Instructional Technology (iTEC) [email protected] 718-254-8565 Library