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Online dispute resolution: an artificial intelligence perspective
- Published: 03 January 2012
- Volume 41 , pages 211–240, ( 2014 )
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- Davide Carneiro 1 ,
- Paulo Novais 1 ,
- Francisco Andrade 2 ,
- John Zeleznikow 3 &
- José Neves 1
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Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.
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Department of Informatics, Universidade do Minho, Campus of Gualtar, 4710-057, Braga, Portugal
Davide Carneiro, Paulo Novais & José Neves
Law School, Universidade do Minho, Braga, Portugal
Francisco Andrade
School of Management and Information Systems, Victoria University, Melbourne, Australia
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Correspondence to Paulo Novais .
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Carneiro, D., Novais, P., Andrade, F. et al. Online dispute resolution: an artificial intelligence perspective. Artif Intell Rev 41 , 211–240 (2014). https://doi.org/10.1007/s10462-011-9305-z
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Published : 03 January 2012
Issue Date : February 2014
DOI : https://doi.org/10.1007/s10462-011-9305-z
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Larson, David Allen, The Future of Online Dispute Resolution (ODR): Definitions, Standards, Disability Accessibility, and Legislation (November 4, 2022). vol. 8 City University of Hong Kong Law Review 73-99, 2020-2022, Available at SSRN: https://ssrn.com/abstract=4395947 Download This Paper Open PDF in Browser 0 References 0 Citations
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Ohio State Legal Studies Research Paper No. 680, Amy J. Schmitz, Lola Akin Ojelabi and John Zeleznikow, Researching Online Dispute Resolution to Expand Access to Justice, GIUSTIZIA CONSENSUALE (CONSENSUAL JUSTICE) 269-303 (2022)., Available at SSRN: https://ssrn.com/abstract=4018593 or http://dx.doi.org/10.2139/ssrn.4018593 Download This Paper
UNCTAD Research Paper No. 72 Highlight Downloads As e-commerce expansion surges, consumer trust remains fragile. This mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities between the rapid pace with which consumer activities are being migrated online and inadequate consumer protection.
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