at homeworks com reviews

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Reviews 3.2.

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Scamm!!!!!!!

Date of experience : June 30, 2022

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HomeWorks Plumbing Heating Air

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Review Highlights

“ Josh did a fantastic job, he installed a new kitchen faucet and shower head, the service and materials were fairly priced. ” in 2 reviews

“ Not the least expensive company, but dependability, convenience and saving my time have a lot of value to me, so I would definitely call them again. ” in 2 reviews

“ They presented options and we felt no pressure . ” in 3 reviews

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About the Business

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Business Owner

If you have any plumbing, heating, or cooling issues in St. Paul, contact HomeWorks today. Their skilled technicians are full licensed, highly trained, and ready to help you with all your plumbing and HVAC needs. They are available 24 hours a day, 7 days a week, and offer same-day services. Whether you need to repair a sump pump, replace a furnace, unclog a pipe, repair a drain, or something else, they have the skills needed to do so. They genuinely care about their customers and will do all they can to assist you in achieving your goals. They offer a wide variety of financing options, free consultations, and invaluable advice about your HVAC or plumbing system. HomeWorks offers a comprehensive maintenance plan called "The Works Plan" and it serves to maintain all your home systems to ensure peak performance. They are so confident in their services that they offer all their customers a 100% satisfaction guarantee on all work they do. Regardless of how complicated your situation may be, you can count on them to help you resolve your issues quickly and efficiently. Contact them today and set up an appointment for cooling, heating, and plumbing services in St. Paul. …

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915 Blue Gentian Rd

Eagan, MN 55121

Serving Eagan Area

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Overall rating

We recently moved into a new home with a 17 year old furnace that appeared to not have been serviced in a few years. It worked but also often felt cold in the house. HomeWorks arrived and gave my hearing and AC the once over. The furnace needed some repairs. The tech explained the AC was in great shape. Our furnace was operating but not efficiently and the explanation lined up with why we were not getting good amounts of steady heat (which we did not tell them in advance.) We felt no pressure. The cost seemed reasonable to us. Sure we could have price checked but it's 17 years old. Why fix pieces on an old system that could still break down and also didn't offer all the things we wanted in a furnace, especially living in MN. They presented options and we felt no pressure. We made the decision to get a new furnace. They presented three options all which were very reasonable and in line with anything you'd expect a decent furnace to cost and we chose upgrades we wanted that they mentioned weee additional and not necessary if we wanted to keep the price down. I didn't feel oversold. Make your decision. Trust your gut. Maybe this company isn't for you but they worked well for us. It's easy to write a bad review but there are also plenty of good experiences and ours was one of them. We will happily use them again.

If you are going to use them, be sure to get an itemized cost estimate. A simple sanity check will save you from getting ripped off. Someone else on here reported $3000 to replace a 50-gallon gas hot water heater. I paid $4200. Shame on me for letting my guard down.

They are scammers. The technician spent less than a minute looking at my leaking water heater and 30 minutes sharing anecdotes while supposedly preparing an estimate for replacement. The estimate to replace my 50-gallon water heater was $3,000 for a standard tank version or $10,000 for tankless. When I said I'd need time to look over the offer, he called his "manager" on his phone, who immediately took $300 off the estimate. This is a big red flag since it merely confirms their estimate is inflated to begin with. I called half a dozen other plumbers and got estimates for the $3,000 option from $1,600-2,400 and for the $10,000 option for around half that. The only reason I used Homeworks was because they were the only plumber with same-day availability. Frankly, the $89 service call fee was a rip-off, but at least I didn't get scammed out of a thousand bucks. The technician also lied to me by saying it would cost me more if I didn't do the work the same day because he would have to "be paid twice" for coming back out the next day. This was a lie because later when I declined the service and paid the $89 fee, he told me that if I change my mind and have them do the work in the future, they will credit me back the fee. Note that one of the first questions the technician asked me while chatting me up was what I do for work. I suspect they ask that to calculate how much they think you will be willing to spend. He also asked if I had been aware I needed a new water heater, likely to gauge whether I would have any idea what a fair price was. Also, as others have said, it seems obvious that most of the reviews on Google are fake. They have 3 times as many reviews on Google as the next most for any plumber in my area.

Came to repair water heater and told us the entire tank needed repair and that our softener needed replacement as well. The tech took apart everything and we canceled the service as a second opinion told us otherwise. Softener was working as I told the tech, who is not a licensed plumber. He tdid not put the softener back together and he cut the pipes to the heater and took the copper piping. We ended up having to replace the water heater because of how everything was cut when all it needed was a new gas control box replaced. Also we now have to purchase a new softener as we cannot get it working again. And we were still charged $900!! Do not use this company as they lie and try to get you to replace things that are not broken... the tech tried to tell us the softener caused the rust to parts of the water heater.... its water it will eventually get some rust... its not caused by the sofetner!!!

Made an appointment for my AC two weeks ago. They called today (the day before the appointment) and canceled. Next available appointment - 2 MORE weeks. Seriously?

Home Works offered a "complimentary " boiler tuneup, which they used as tactic to upsell major repairs ($10k) or replacement ($15k) of our boiler. The tech red tagged our system and said it was leaking carbon monoxide. Because of the sales pressure I got uncomfortable and got a second opinion from our neighborhood heating and cooling company. Their tech has 20 years experience and said Home Works was full of BS. There was no carbon monoxide leak, but did need repairs of $2500. Obviously we went with the second opinion. Stay away from Home Works when it comes to and hvac work.

I had the company do an inspection on a furnace at a home I recently purchased. The technician I worked with was very pleasant and helpful. At the end of the visit he recommended $950 repair on the furnace, plus a $1900 "clean up" on the boiler. The boiler had already been inspected by another company, Burnomatic, which came highly recommended. I checked with them, they insinuated I was being scammed. I also checked with two other repair companies on the furnace. The same repair was estimated at $400-500 by one company and $250-300 by another. Seems like this company is using polite techs to build reporte with homeowners, and attempting to gouge them. Def one I plan to avoid

So, Homeworks replaced valve inside house that controls outdoor water (faucet for hose) in 2/2021. The valve was actually moved so to be more accessible. I live in a townhouse - no real reason to use outdoor faucet except to hose down front stoop and central air unit which Idid last summer Indoor faucet was turned on, hose used and indoor faucet turned off because I did not trust outdoor faucet not to drip. Valve was on/off ONCE. This summer sod is planted, unit owners charged with keeping sod watered. Indoor valve is turned on and left on because hose is used several days in a row. Indoor valve leaks, water is spitted/sprayed into corner of utility room, floor is wet, wall is wet, water softener unit is wet. I call Homeworks - technician comes out - advises valve is worn through - $450 dollars to fix (with 15% discount). The valve that was removed was there over 20 years. I think this is nuts. They know they installed a faulty valve. I did not pay the $450 to have same type valve put in. I am out $89 for the service call. Take your chances. I do not recommend Homeworks. I was on their home plan for over a year, paying monthly service fee and stopped it when it seemed bigger part of plan was getting techs in home to up sale products.

Leaky valve flooded townhome. Got HomeWorks though a referral service that promised the best in town. I thought as long as plumber is here, I would have him replace 3 other valves as a precaution. He quoted me $499 for EACH valve. I would have kicked him out, but was desperate to get leaky valve fixed immediately. It took him 15 minutes and he was on his way. I asked him to email me an estimate for the 3 other valves intending to post to yelp, but didn't get one. All the one star ratings are deserved. Maybe even over rated.

15 minutes.

Disreputable company. They fixed a leaky faucet a year ago and it cost almost $1000 and they put a big hole in the bedroom wall and didn't fix it. Thought that was excessive. They recommended additional work which we declined. They came back recently for a free furnace inspection. Said the furnace was leaking acidic water and CO and it needed maintenance. Gave us the choice of plans costing $2485 to $5157. The furnace is only 1 year and still under warranty. Called the furnace company who came and inspected it and said there was nothing wrong with the furnace. They also said that Homeworks is known to recommend unneeded work and not to use them.

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Kristin E. said "I took an unwanted cold shower on a Sunday, my 5 year old hot water heater wasn't working. I tried to trouble shoot on my own, but after 3 hours decided it needed professional help. I had looked up the part that wasn't working at it…" read more

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