non emergency transportation business plan

How to Start a Non-Emergency Medical Transportation (NEMT) Business

Image via TechCrunch .

What’s a non-emergency medical transportation business? NEMT services help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.

The demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, continues to grow at remarkable rates. If you’re thinking about starting a NEMT business, read on.

The state of the NEMT industry

“Transportation issues shouldn’t prevent anyone from getting to or from a doctor’s appointment,” explains Imran Cronk, staff writer for the popular life sciences and medicine journalism website STAT .

“But they do just that for an estimated 3.6 million Americans. Some of these individuals don’t have cars or access to public transportation. Others can’t afford taxis or Ubers,” says Cronk.

There is a growing market opportunity in the NEMT services industry. The overall population of elderly and disabled patients is increasing. Plus, as a result of the Affordable Care Act, more preventative and follow-up treatments are covered by health insurance plans. In most areas, there simply aren’t many wheelchair-accessible vehicles in public transportation fleets.

Josh Komenda , CEO of VEYO, suggests that there’s a large population of those who need non-emergency medical transportation, especially for medically frail or elderly people in rural areas. Many don’t have a driver’s license or access to a vehicle. They’re geographically isolated, or they can’t access traditional public transportation for physical, mental, or developmental reasons.

A look at some telling statistics show a litany of challenges—along with business opportunities for solutions:

• 32 states reported that there more than 59,000,000 total Medicaid NEMT trips  between 2015 to 2018, for issues related to behavioral health, dialysis, preventative care, and specialist care.
• Our health care system suffers an extra $150 billion in expenses primarily due to a refusal of care, delays in care, and missed appointments.
• A recent report by The Kaiser Commission on Medicaid and the Uninsured reveals that over 3.6 million patients elect to dismiss or delay necessary medical care each year because they don’t have transportation.

Medical transportation company legal structures

The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities.

NEMT businesses may be sole proprietorships, partnerships, or LLCs . If you want more help choosing a legal structure, an attorney can explain the advantages and disadvantages of each type.

While it’s possible to change your legal structure, it’s not ideal. When you’re putting together your business plan for your NEMT company, think through the possibilities around the evolution of the organization, and your expectations for growth. Your attention to detail will encourage confidence in potential investors and help to secure financing for the best start possible. Beyond legal structure considerations, use a business plan template to help you make sure that you’ve thought through every aspect of your business.  

NEMT certification, licensing, and insurance requirements

The non-emergency medical transportation industry is still in its comparative infancy as a formal niche—both in respect to technological innovation and federal regulation.

While there are no formal guidelines for the NEMT industry as a whole, each state has its own set of operational rules and regulations that all companies are required to follow.

NEMT certification elements

NEMT operators aren’t currently held to the same education and training requirements as their counterparts in ambulance transportation. You’ll still want your staff to be trained in basic medical emergency medical care—CPR, defibrillator operation, vitals assessment, and other life-saving techniques.

As the industry develops, and the need for NEMT professionals continues to grow, certification courses will almost certainly become standard.

NEMT licensing elements

Vehicle licensing is another primary element of the non-emergency medical transportation industry.

Double check your requirements with your local bureau of motor vehicles, and make sure you understand any standards set for Medicaid transportation if you offer it, like:

• Number of penalty points on a driving record
• A certification of the driver’s health
• A vehicle liability insurance policy
• A criminal background check
• Proof of negative random drug screenings

Auto and liability insurance elements

Because driving patients has inherent risks—traffic accidents or health-related events while en route to medical facilities—adequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, you’ll want to work with your provider to make sure you’re adequately covered.

In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesn’t bankrupt your company.

ADA-compliant wheelchair-accessible vans and equipment

If you’re going to start a transport business, you’re going to need the right vehicle. You’re probably looking for a minivan, full-size van, or bus that meets the requirements of the Americans with Disabilities Act (ADA) and the ADA Standards for Accessible Design .

ADA compliance elements

Your vehicles will need to be ADA compliant if your business meets any of the following:

• Private employers with 15 or more employees;
• businesses operating for the benefit of the public; and,
• all state and local government agencies.

Some ADA requirements include:

• Lift door height: 56”-door opening height
• Handicap lift: 30” x 40” wide clear platform
• Wheelchair attachments: Able to withstand 2,500 of pressure per leg
• Seat belt mechanism: 4-pt. tie downs with lap and shoulder belt
• Interior lighting: one-foot candle of illumination

Be sure to think through the associated medical supplies you’ll need for your passengers—wheelchairs, gurneys, oxygen tanks, dialysis machines, for example. These extras will influence the size and floor plan of the vehicle you’ll need, and will no doubt affect your overall startup costs .

ADA-compliant vans

There are a few affordable makes and models of wheelchair accessible vans that are ADA-compliant—either right from the manufacturing line or after an accessibility conversion.

• Ford Transit Wheelchair Transport Van:  This handicap wheelchair van comes ADA-compliant right out of the factory. It’s a full-size wheelchair van with plenty of headroom and multiple floor plan options.
• Toyota Sienna Wheelchair Van:  This accessible vehicle is an ADA-compliant rear-entry wheelchair van that happens to be one of the more affordable mobility vehicles on the market.
• Legend Side Entry Handicap Van Conversion:  Spacious side-entry accessibility using a powered ramp operated by remote control or door side control.

Service, staffing, payment, and marketing processes

On the front end, you need to be able to meet the needs of your customers—that means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.

On the back end, you’ll need to look at ways to control costs to increase your profitability.

From the start, think about:

• The services you offer and the most efficient ways to deliver them
• Hiring the right people to work with and for you
• Appropriate payment options for your demographic
• Your dynamic marketing strategy—or how you’ll find your clients

Selecting service offerings and billing

Whatever specific services you decide to offer, make sure to itemize them and communicate them clearly. You want your customers to know what they’re getting, and you want to make it as easy as possible to be transparent about billing.

Pricing your services

How you price your services will depend on a few different factors:

• Geographic location
• Economic conditions
• Age and health condition of customers
• The business’s ability to deliver services economically

Pricing techniques such as multi-service package rates, referral discount programs, and frequent customer rewards can drive additional business.

Hiring office staffing positions

Staffing an NEMT startup—outside of competent drivers—will require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.

As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, it’s going to be important to have a solid training program for onboarding new hires.

Determining payment options

Medicaid will probably be a primary payer for services. Make sure your staff has a working knowledge of Medicaid’s detailed processes and billing guidelines. This will include ongoing training for yearly program changes.

Developing relationships with insurance providers will probably also be key. Each insurer most likely will follow their own set of operating guidelines—it’s an initial challenge that should become increasingly smoother from year to year.

Creating a marketing strategy

Once all elements of the NEMT startup are in place, it’s time to get the word out to potential customers, their family members, and their caregivers.

Money spent on a focused, multichannel marketing strategy is money well-spent. There should be a mix of traditional and digital advertising techniques within the strategic marketing plan—a method to ensure that the message reaches those online and off. Establishing a marketing ROI tracking strategy can help determine which channels deserve the larger investment of capital.

In addition to paid marketing practices, the NEMT startup can increase ROI by finding various unpaid—and sometimes earned—marketing opportunities .

These may include:

• Partnering with non-competing businesses that serve the same customer base
• Creating educational resources and hosting them on your website
• Requesting write-ups in local newspapers and magazines
• Establishing a referral program to drive word-of-mouth advertising

Start with a solid business plan . Make sure you’re properly licensed and insured, and that your vehicle is reliable and ADA compliant.

Now more than ever, it’s possible to develop a profitable NEMT business while helping individuals access the proper medical care they need to be healthy.

Kelly Richardson

Kelly C. Richardson, EdS is the director of content and social media for Atlanta-based AMS Vans —the Southeast’s largest wheelchair accessible vehicle manufacturer and mobility dealer, and leading advocate of mobility freedom for persons with disabilities. He has over 18 years of direct response copywriting and marketing experience—as both a freelance consultant and full-time agency partner—across a broad spectrum of industries, markets, and niches. As a freelance marketing consultant, Kelly has designed and executed strategic marketing campaigns for over 250 thriving B2C, B2B, non-profit, and government clients—including Fortune 500s, mid-sized corporations, and burgeoning startups.

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Starting an NEMT Business: the Complete Guide

More than 4 million Americans miss or delay their healthcare appointments every year due to lack of adequate transportation. This is a staggering figure, especially when you consider the important appointments that are missed—routine checkups, lab tests, rehab sessions, pharmacy pickups, dentist visits, and more.  

Luckily, Medicaid beneficiaries have the opportunity to receive rides, if eligible, to and from their medical appointments safely. This benefit is known as non-emergency medical transportation services. 

NEMT is a rapidly growing industry. Elderly and disabled folks across the nation need reliable transportation, so starting a non-emergency medical transportation business is a worthwhile venture, no matter where you’re located. 

Unsure where to begin? No problem. We’ve created a complete guide to starting your own NEMT business from the ground up. Read on to learn about basic requirements, approximate start-up costs, business structure, and other useful tips and tricks to learn how to start a transportation company.

8 Steps to Start a Medical Transportation Business

Starting any business requires a lot of planning and preparation since you have to know what you are going to do and what is your go-to-market strategy. We've outlined 8 crucial steps to start the NEMT business. 

Step 1. File for Legal Status

One of the first things you should do when you start a business is figure out what your legal status will be. Typically, you will either be an LLC, sole proprietorship, or partnership. Each status comes with its advantages and disadvantages, so understanding what you want out of your business and what your structure might look like is a good place to start. It’s important to sit down with a lawyer and discuss your options so that you choose the status that’s best for your situation. 

Step 2. Prepare Legal Documents

Preparing and filing your legal documents correctly is crucial to a successful start of your business. This includes filling out and submitting non-emergency medical transportation licenses (varies from state to state), certificates, and permits that will legally allow you to operate. It’s important to note that requirements vary based on the state and city you’re working in. Whether you’re located in Michigan, California, Texas, Georgia, or New York, there will be regulations specific to your locale. You should begin by filling out a medical transportation provider application package at your local Department of Motor Vehicles. 

Step 3. Sign Up for Insurance

In order to run your business, you’ll have to insure both your vehicles and your drivers. The price you pay depends on a number of factors, including anything from driver experience and history, to types of vehicles in your fleet, to how many trips you complete in a day. Understanding what factors impact NEMT insurance cost is important, so you can eventually adjust and work to lower it. Many providers require training courses for their drivers to decrease insurance prices.  

Step 4. The Сost of Starting Your NEMT Business

How much money do you need to start a medical transport business? Some estimate that successfully launching an NEMT company costs more than $300,000. This number stems from a variety of factors—registering the business, covering legal fees, finding a suitable facility, signing up for insurance, purchasing permits and licenses, purchasing vehicles, paying utility bills and wages, launching a website and marketing your business, among other things.  

But don’t let that figure deter you. There are some great ways to cut costs from the start. For example, maybe you already have a proper vehicle or two, or you can rent a van to begin with instead of outright buying it. If you’re starting small, don’t worry about finding a huge office space. Operate out of your home, if possible, and see if your friends and family would be willing to help with management and behind the scenes work, so you can focus on building relationships with clients and completing trips.  

These small adjustments can help reduce costs and increase the amount you have in your pocket. 

Step 5. Establish Your Fleet

Once you have all your paperwork completed, it’s time to build your fleet. It’s important to find vehicles for your NEMT business that are reliable, safe, and customizable for passengers’ unique needs. All vehicles should be ADA compliant and equipped with wheelchairs, stretchers, oxygen tanks, walkers, and anything else your passengers may need. This shows the government that you’re prepared for all types of trip situations and have the tools to accommodate a variety of passengers. 

Step 6. Set Your Rates

Once you have your fleet in place, it's time to set your NEMT rates . It's important to research the rates of other NEMT providers in your area to ensure that you are offering competitive prices. You should also take into account the cost of gas, maintenance, and insurance, as well as your desired profit margin. It's recommended to offer different pricing options for different types of trips, such as one-way or round-tripfares, establish policies for driver wait time and passenger no shows. By setting fair and competitive rates, you'll not only attract more clients but also establish a reputation as a reliable and affordable NEMT provider.

Step 7. Find Your Passengers

If potential clients don’t know your business exists, they can’t book a trip. This means you need to market your business, and market it well. No matter whether you want to scale your NEMT business or just starting it. Reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in your area to see if you can strike a deal for regular transport. Hang up flyers in grocery stores and local businesses where your target group shops. And, of course, create an informative website. When you develop your online presence, keep in mind that the majority of your clients are elderly and disabled folks, so it’s important to make your site both accessible and user friendly. 

Step 8. Choose the Best NEMT Software 

NEMT software is ground-breaking technology that automates all aspects of your NEMT operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more. It tackles daily challenges like traffic problems, vehicle breakdowns, driver call offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times. 

If you’re looking for a top-notch, modern platform, RouteGenie is the way to go. Now that you’ve read our guide, it’s time to create your very own NEMT business plan and start a non-emergency medical transportation business. No matter where you’re located or how many vehicles you plan to operate with, we hope these steps help you get started!

Non Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non Emergency Medical Transportation Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their non-emergency medical transportation companies.

If you’re unfamiliar with creating a non-emergency medical transportation business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a non-emergency medical transportation business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What Is a Business Plan?

A business plan provides a snapshot of your NEMT business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.  

Why You Need a Business Plan

If you’re looking to start a non-emergency medical transportation business or grow your existing non-emergency medical transportation company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes.  

Sources of Funding for NEMT Businesses

With regards to funding, the main sources of funding for a non-emergency medical transportation business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for non-emergency medical transportation companies.

How to Write a Business Plan for a Non Emergency Medical Transport Business

If you want to start a non emergency medical transportation business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your business plan.  

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of non-emergency medical transportation business you are running and the status. For example, are you a startup, do you have a non-emergency medical transportation business that you would like to grow, or are you operating a chain of non-emergency medical transportation businesses?

Next, provide an overview of each of the subsequent sections of your plan.

• Give a brief overview of the non emergency medical transportation industry.
• Discuss the type of business you are operating.
• Detail your direct competitors. Give an overview of your target customers.
• Provide a snapshot of your marketing strategy. Identify the key members of your team.
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of non-emergency medical transportation business you are operating.

For example, you might specialize in one of the following types of non-emergency medical transportation businesses:

• Wheelchair transport: this type of business uses wheelchair accessible vehicles to transport patients to or from doctor’s appointments.
• Basic life support: this type of business uses vehicles equipped with personnel to assist with monitoring and oxygen administration during transport.
• Advanced life support: this type of business uses vehicles equipped with specialized medical equipment and is usually staffed with a paramedic or EMT.
• Bariatric Transport: this type of business uses vehicles equipped with wide cots for patients weighing over 300 pounds or otherwise in need of a broad stretcher.

In addition to explaining the type of non emergency medical transportation business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of patients served, the number of transports performed, reaching $X amount in revenue, etc.
• Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the NEMT industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the non-emergency medical transportation industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your business plan:

• How big is the non emergency medical transportation industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your non-emergency medical transportation business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your non-emergency medical transportation business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, schools, families, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of non-emergency medical transportation business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other non-emergency medical transportation businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes other types of transport services, patients obtaining transport from family or friends, or patients using mobile healthcare options rather than physically going to an appointment. These types of competition should be referenced as well.

For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of non-emergency medical transportation business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you make it easier for your customers to acquire your services?
• Will you offer products or services that your competition doesn’t?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a non-emergency medical transportation business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of non-emergency medical transportation company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide wheelchair transport, bariatric transport, life support, or general transportation services for medical appointments?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your non-emergency medical transportation company. Document where your company is situated and mention how the site will impact your success. For example, is your NEMT business located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise in local papers, radio stations and/or magazines
• Reach out to websites
• Distribute flyers
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your non-emergency medical transportation business, including answering calls, scheduling drivers, billing patients, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your non-emergency medical transportation business to a new city.  

Management Team

To demonstrate your non-emergency medical transportation business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing non-emergency medical transportation businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a non-emergency medical transportation business.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.  

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you transport 5 patients per day, per van? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.  

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your non-emergency medical transportation business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.  

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a non emergency medical transport business:

• Cost of equipment and office supplies
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or a list of testimonials from satisfied customers.  

Writing a business plan for your NEMT business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the non-emergency medical transportation industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful non-emergency medical transportation business.  

Non Emergency Medical Transportation Business Plan Template FAQs

What is the easiest way to complete my non emergency medical transportation business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your business plan.

How Do You Start a Non Emergency Medical Transportation Business?

Starting a non emergency medical transportation business is easy with these 14 steps:

• Choose the Name for Your Business
• Create Your Non Emergency Medical Transportation Business Plan
• Choose the Legal Structure for Your Business
• Secure Startup Funding for Your Business (If Needed)
• Secure a Location for Your Business
• Register Your Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Company
• Buy or Lease the Right Business Equipment
• Develop Your Marketing Materials
• Purchase and Setup the Software Needed to Run Your Business
• Open for Business

OR, Let Us Develop Your Plan For You

Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.

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Starting A Non-Emergency Medical Transportation Businesses: A Practical Guide

Rachelle regua.

• March 8, 2023

Are you wondering how to start a medical transportation business? Starting your own non-emergency medical transportation (NEMT) business can be an exciting and rewarding venture that provides services to those in need. 

However, there are many steps involved in properly launching a business of any kind. Crafting a strategic plan for success is essential as you make the leap from idea to reality. 

In this post, we’ll provide practical guidance on how to start a medical transportation business from scratch – from researching and creating a solid foundation to marketing and developing sustainable procedures. 

Whether you’re just starting out or have been running your enterprise for years, these tips will help ensure you remain competitive in today’s market!

What Exactly Is A Non-Emergency Medical Transportation (NEMT) Businesses?

Non-Emergency Medical Transportation (NEMT) is a service provided to people who need to get to and from medical appointments but do not require an ambulance. This type of transport may be necessary for those with limited mobility or access to private transportation. 

Types of NEMT services typically include wheelchair vans, ambulette services, regular van services, and stretcher vans. 

Wheelchair vans are designed to transport individuals in wheelchairs, while ambulette service provides wheelchair-accessible transportation for those who need additional assistance getting in and out of vehicles. 

Regular van service is used to transport ambulatory patients, while stretcher vans provide transportation for those who require medical monitoring during transit. 

NEMT also includes services such as a stretcher, lift-equipped van, or ambulance service for those who require additional medical support. 

All of these types of transportation allow individuals to receive the healthcare they need without having to worry about getting there on their own. With NEMT, people can get to and from their appointments safely, comfortably, and in a timely manner.

Benefits Of Setting Up A NEMT Business

If you’re looking to start a business that helps those in need, a Non-Emergency Medical Transportation (NEMT) business could be the perfect fit. 

With flexible hours and the opportunity to network and work with many different types of people each day, setting up a NEMT business can be a smart move, professionally satisfying and profitable!

Here are some of the top reasons why you should start a medical transportation business:

• A Growing Industry. The non-emergency medical transportation (NEMT) industry is growing rapidly and is expected to continue to do so for the foreseeable future. This is due in large part to the aging population, as seniors are more likely to need non-emergency medical transportation than younger people.
• A Lucrative Business . Non-emergency medical transportation businesses can be quite lucrative. This is because there is a constant demand for NEMT services, and the costs of starting and operating a NEMT business are relatively low. Additionally, NEMT businesses often have high-profit margins, as they can charge premium rates for their services.
• A Flexible Business. Another advantage of starting a NEMT business is that it is a very flexible business. This means that you can choose your own hours, and can operate your business in any location that you desire.
• A Rewarding Business. Not only is starting a NEMT business a financially rewarding endeavor, but it is also a very rewarding business in terms of the satisfaction that you will receive from helping others. Many people who use NEMT services are elderly or disabled and are unable to transport themselves to doctor’s appointments or other necessary appointments. As such, you will be providing a much-needed service to those who truly need it.

How Much Does It Cost To Start An NEMT Business?

The cost of starting a NEMT business varies depending on the size, scope and complexity of your services. Generally speaking, you can expect to invest anywhere between $30,000 and $100,000 in upfront costs such as vehicles, licensing fees and insurance. 

Longer-term costs may include driver salaries and maintenance costs for vehicles. Your startup costs will also depend on whether you choose to develop your own IT system or purchase existing software solutions. 

Marketing expenses such as website development, advertising and PR should be taken into consideration too. When taking all of these factors into account, it’s important to create a realistic budget before getting started in order to ensure that your business is financially viable.

It’s also worth mentioning that the cost of starting a transportation business is not limited to upfront expenses. You’ll need to set aside money for ongoing operational costs such as fuel and maintenance. 

Additionally, you should also factor in the cost of compliance with regulations as there may be fees associated with obtaining necessary permits and licenses. Finally, make sure to budget for unexpected costs that may arise during the course of your business operations. 

Is It The Right Business Right For You?

Starting a non-emergency medical transportation (NEMT) business may be the perfect step for entrepreneurs looking to break into the healthcare industry. 

With its relatively low barrier to entry and flexibility of services, NEMT can provide an excellent opportunity for those seeking to build a successful enterprise. 

However, it is essential that prospective business owners carefully weigh the financial and operational commitments needed before launching a venture. 

NEMT business owners must have access to vehicles, drivers, and other necessary resources.

Before deciding if NEMT is right for you, consider the costs associated with vehicle maintenance, salaries for staff members like drivers and dispatchers, insurance premiums, advertising investments and other overhead expenses. 

Similarly, entrepreneurs should consider the time and effort needed to ensure compliance with state laws, local regulations, and other applicable rules. 

In addition to financial considerations, business owners must decide what type of NEMT services they’d like to offer. 

Will you be providing simple taxi rides for people with disabilities? Do you plan on providing door-to-door service for elderly and disabled individuals? 

Maybe you’d like to offer courier services for medical supplies such as specimen collections. Each of these options brings different challenges, costs and opportunities.

Setting Up Your  Non-Emergency Medical Transportation (NEMT) Businesses

Here are the steps involved when starting a medical transportation company:

Register your business 

It’s time to get your business registered. If you plan on setting up a Non-Emergency Medical Transportation (NEMT) business, be sure to take the necessary steps to make that happen.

Depending on the type of business you are registering, you may need to register with either state and local government or federal agencies. Many NEMT businesses even involve interacting with state Medicaid departments in addition to conventional business registration. 

So make sure all the required paperwork is complete before officially launching your new venture. Registering your NEMT business correctly is paramount for protecting yourself and your customers from any potential legal issues that may arise later!

Acquire necessary licenses and permits

To get your Non-Emergency Medical Transportation (NEMT) business up and running, there are several core licenses and permits you will need to acquire. 

Depending on the state and county you plan to operate in, you may need a business license, an operating permit or certificate of authority, a Motor Carrier Permit, a hazardous materials permit and appropriate insurance coverage. 

You should take some time to research the specific regulations of each governing body you will have to deal with so that your application process is as smooth as possible. 

This can be daunting but remember that these licenses and permits are necessary to make sure your business is compliant with local laws – they are not optional!

Consider partnering with healthcare providers or other organizations

Partnering with existing healthcare providers or other organizations can help you expand your services without having to invest additional resources in recruiting and managing new staff and vehicles. 

An added benefit of a partnership is that it can increase visibility for both organizations—offering more exposure and building credibility. 

Furthermore, an established healthcare provider can provide valuable advice on developing processes that comply with regulations governing NEMT businesses. 

If partnering with an organization isn’t right for your business, there are still other ways to access reliable medical transportation services for your clients.

Obtain proper insurance coverage

If you have decided to launch a non-emergency medical transportation (NEMT) business, one of the most important steps is to purchase proper insurance coverage. 

Having adequate coverage will help you mitigate financial risks and make sure that your business is protected in case of any unexpected accidents or legal issues. 

The cost of a NEMT business insurance policy can vary greatly, depending on the type and size of your operation, as well as other factors like the location and number of vehicles used. 

It’s best to consult with several insurance companies in order to find the right plan that fits both your needs and budget. 

With comprehensive coverage and solutions provided through a professional insurer, you can go into business feeling confident that your NEMT company is secure.

Invest in reliable vehicles and equipment

One of the most important things to invest in upfront is reliable vehicles and equipment. By investing in quality vehicles, you’ll be helping ensure that your passengers arrive safely and on time for appointments or other needs. 

You should also make sure you have the necessary safety items such as emergency lights, sirens, important medical equipment like oxygen tanks, and first aid kits. While these investments can be costly upfront, they are well worth it: 

With the right equipment, you’ll have peace of mind knowing that your customers will receive safe and secure transportation.

Train and hire qualified drivers

Establishing and running a Non-Emergency Medical Transportation (NEMT) business can be an important service in your community, but doing it correctly requires having the best possible person behind the wheel. 

Apart from ensuring that potential driving candidates meet all state requirements, conducting extensive background checks on drivers is essential for safety and security. 

Additionally, you should always provide appropriate training to help new hires better understand how to interact with passengers, handle the physical limitations of clientele they may come across, and know the basics of vehicle maintenance. 

Taking these proactive steps will enable you to have not only qualified but also trustworthy drivers so your business can run as smoothly as possible.

Implement effective marketing and customer service strategies

Every NEMT business must have the plan to reach potential customers and maintain solid relationships with them. The cornerstone of success is effective marketing and customer service strategies. 

For example, one marketing strategy might be creating an informative website that helps potential customers easily identify services offered, pricing information and answers to frequently asked questions. 

To promote the business, social media ads can be run and content can be created to amplify brand presence on search engines. 

However, even with the most awesome marketing plan in place, if your customer service standards are poor they can all be undone. Make sure you always provide courteous customer service, prompt communications and timely responses. 

Start a Medical Transportation Business Now

Now that you know the ins and outs of starting your own non-emergency medical transportation business, what are you waiting for? 

Use these tips to get started on making your dream a reality, and soon enough you’ll be helping people in your community get where they need to go. 

With hard work and dedication, there’s no telling how far you can take your new business. 

NEMT services use Detrack for real-time vehicle tracking to enhance patient care, improve operational efficiency, ensure accountability, streamline documentation, meet compliance requirements, control costs, manage scalability, and analyze data for operational improvements.

Try Detrack now!

ARTICLE WRITTEN BY:

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The Complete Guide to Starting an NEMT Business

Build a non-emergency medical transportation startup or small business and understand NEMT transportation services with this guide.

Quickly and easily manage your NEMT drivers with Circuit for Teams .

The non-emergency medical transportation (NEMT) market is a rapidly growing industry that offers a great opportunity for entrepreneurs.

With an aging population and advances in medical care, there’s an increasing demand for non-emergency medical transportation services.

The NEMT market is projected to reach over $15 billion by 2028 , from over $8 billion in 2021.

Every year, 3.6 million Americans miss or delay medical appointments because they don’t have transportation.

NEMT is an essential service to those who need it — helping them get to and from medical appointments, therapy sessions, lab tests, and more.

Medicaid beneficiaries make up the majority of the NEMT market, as many are eligible for rides to and from Medicaid-funded appointments.

NEMT businesses receive reimbursement from Medicaid for transporting patients to and from these appointments.

Starting your own non-emergency medical transportation company not only fulfills an important need but can also be a lucrative opportunity for a hardworking entrepreneur.

One vehicle can have gross revenue of around $50,000 to $60,000 per year .

But there are a lot of moving parts when starting an NEMT business — from getting the right insurance and licenses to setting up a billing system and marketing your services.

I’ll walk you through everything you need to know about starting your own non-emergency medical transportation business.

(While you’re at it, check out how to start a profitable medical delivery service .)

How much does it cost to start an NEMT business?

Startup costs can vary depending on a number of factors, such as the size and scope of your business.

It can cost an average of $350,000 to start your own NEMT company. 

But other sites suggest startup costs are more like $12,000 to $25,000 .

However, some general costs common to NEMT businesses include:

• Vehicles: This is one of the biggest expenses. You’ll need to purchase or lease vehicles to offer transportation services. The cost of vehicles will vary depending on the vehicles you choose.
• Insurance: You’ll need to purchase commercial insurance to protect your business in case of an accident. Insurance costs will vary depending on the type of coverage you choose.
• Driver training: You’ll need to train your drivers to make sure they’re knowledgeable about the NEMT industry and capable of offering quality service.
• Marketing: You’ll need to market your business to attract passengers and get new business. This includes things like business cards and website setup.
• Establishing your business: Setting up your business and getting permits and licenses can also be costly.
• First-aid gear and equipping your vehicles: You’ll need to purchase first-aid gear and equip your vehicles with the necessary safety equipment.

As you can see, there are a number of costs associated with starting an NEMT business. 

But if you’re organized and have a solid business plan, you can be successful in this industry.

How to start an NEMT business

From registering your business name to getting your employer identification number (EIN) from the IRS, here are the steps to set up your new business in non-emergency medical transportation.

Step 1: Legally form your NEMT business

The first step to starting your NEMT business is creating a solid business plan .

A business plan is essential to the success of any business, but especially a new business. 

It can help you map out your business, set goals, and track your progress.

Next, you must legally form your business entity.

This will protect you from liability and help you get the licenses and insurance you need.

There are several business structures to choose from as a medical transportation provider.

Each legal structure will affect liability protection needs, taxes, and registration.

• Sole proprietorship: This is the simplest business structure. You are the sole owner of the business and are personally liable for all debts and obligations. To form a sole proprietorship, you simply need to file a “doing business as” (DBA) with your state. You pay taxes on business income on your personal tax return.
• Partnership: A partnership is similar to a sole proprietorship, but there are two or more owners. Partners share equally in profits and losses and have joint liability for business debts. Each partner reports business profits and losses on their personal tax return.
• Limited liability company (LLC): An LLC offers limited liability protection. This means you aren’t personally liable for business debts and obligations. To form an LLC, you file Articles of Organization with your state and pay a filing fee. You will also need to prepare an Operating Agreement outlining how you’ll run the business.
• Corporation: A C corporation is a legal entity separate from its owners. The owners of a C-corp are called shareholders and have limited liability protection. Unlike a C-corp, an S-corp isn’t a separate legal entity from its owners, and taxes are paid through personal tax returns.

An LLC is often the best choice for new business owners because it offers limited liability protection and is relatively easy to set up.

You’ll also need an Employer Identification Number (EIN) from the IRS to hire employees, pay federal taxes, open a bank account, and even apply for business licenses and permits.

If you’ve chosen to be a sole proprietor, you can use your Social Security number (SSN) as your EIN.

Most states also need you to register for a unique state tax ID number. 

You’ll need a state tax ID for each state where you plan to hire employees or file taxes.

Step 2: Gather licensing and insurance

Once you’ve chosen your business structure, you’ll need to register your business with your state and obtain a business license. 

You can learn more about licensing on the Small Business Administration (SBA) website.

Many small business owners overlook the importance of licensing and insurance, but these are two essential things you need before starting your NEMT business.

Business insurance is vital for NEMT providers.

For example, it can protect you from liability if one of your vehicles is involved in an accident or if one of your passengers is injured while in your care.

Here are some insurance types to consider :

• General liability insurance: This policy will protect you from third-party claims of bodily injury or property damage.
• Commercial auto insurance: You’ll need a commercial auto insurance policy for your NEMT vehicles. This type of insurance covers damages caused by your vehicles in the event of an accident.
• Workers’ compensation: If you have employees, you’ll need workers’ compensation. This type of insurance benefits employees who are injured or become ill as a result of their job.
• Professional liability insurance: This type of policy can protect you from liability if you’re sued for professional negligence.

Talk with a licensed, reputable insurance company about your insurance options and best practices.

As far as licensing for your NEMT small business, there’s no straightforward answer. 

Each state and even local municipalities have their own rules.

The best way to determine what you need is to contact your local Department of Transportation (DOT), Department of Motor Vehicles (DMV), or Department of Driver Services (DDS).

Generally, some documents you may need include:

• Proof of transport liability insurance
• Driver’s health certification
• Negative drug check verification
• Criminal history check
• Penalty points on the driving registration

Remember to check with your local authorities to find out what’s needed for NEMT services in your area.

Step 3: Get the necessary transport equipment

To offer NEMT services, you’ll need the proper transport equipment.

If you offer basic transportation services, you may only need a passenger car.

For NEMT services, you’ll need a wheelchair-accessible vehicle.

The most common type of NEMT vehicle is a minivan or van outfitted with a wheelchair lift or ramps.

Some NEMT providers also use buses or vans specially designed for transporting large groups.

In some cases, you might be able to lease or rent NEMT vehicles.

However, if you plan to offer a more specialized service, such as transporting wheelchair-bound passengers, you’ll need to purchase a vehicle equipped with the proper accessibility features.

Starting your own business can be expensive, so you may want to think about renting a vehicle in the beginning.

Even if you can only afford to start with one, your vehicle needs to be safe, reliable, and ADA-compliant .

All NEMT vehicles should be equipped with the following safety features:

• First-aid kit
• Fire extinguisher
• GPS tracking device
• Safety signage
• Emergency light or beacon 
• ADA-compliant features, such as a wheelchair ramp or lift
• Wheelchairs, stretchers, oxygen tanks, walkers, or any other special equipment your clients may need

You’ll also need the proper licenses and permits for your vehicles.

Be sure to check state-specific vehicle guidelines.

Step 4: Hire NEMT employees

While the NEMT field is a health care-adjacent industry, it’s important to remember that NEMT providers aren’t medical professionals.

Your drivers don’t need the same certifications as ambulance drivers or EMTs.

But certification training and courses are now becoming standard in the NEMT industry.

Professional courses can help your team prepare for intensive emergency situations, know how to handle difficult passengers , and understand how to help passengers with disabilities.

Your employees also need a valid driver’s license and a clean driving record and background check.

Some NEMT providers choose to hire people who already have experience working in the medical field, such as certified nurse assistants (CNAs) or home health aides (HHAs).

Your employees will need to be trained in customer service and know how to operate vehicle equipment.

If you plan to offer transportation for wheelchair-bound passengers, your employees will need to know how to use the wheelchair lift or ramp safely.

They should also know how to properly secure the wheelchair in the vehicle.

If you offer NEMT services to Medicaid or Medicare patients, your employees will need to know how to use the electronic documentation system.

The system is used to track patient information and make sure that proper documentation is filed for reimbursement purposes.

As your business grows, you may wish to hire employees to fill various positions, including:

• Dispatcher: The dispatcher is responsible for coordinating NEMT vehicles and scheduling drivers . They also act as a customer service representative, fielding passenger questions and concerns.
• Drivers: Drivers are responsible for picking up and dropping off passengers and offering assistance while in the vehicle. In some cases, drivers might be responsible for performing light vehicle maintenance.
• General manager: The general manager is responsible for day-to-day business operations. This includes scheduling, employee management, vehicle maintenance, and making sure NEMT services are safe and efficient.
• Marketing manager: The marketing manager is responsible for creating marketing campaigns to promote your NEMT business. They’ll also work on building relationships with referral sources, such as hospitals, doctor’s offices, and social service agencies.
• Accountant: The accountant is responsible for managing business finances. This includes billing, invoicing, payroll, and tax preparation.

Step 5: Market your NEMT business

Now that your NEMT business is up and running, it’s time to start marketing your services to potential passengers.

After all, how can someone book a ride if they don’t know you exist?

There are a number of ways to market your business, such as:

• Creating a website: A website is a great way to promote your NEMT business and reach a wider audience. Be sure to include information about your services, rates, and contact information. You can also use your website to post news and updates about your business.
• Working with referral sources: Referral sources, such as hospitals and social service agencies, can be a great way to get new business. Develop relationships with these organizations and let them know about your NEMT services.
• Using social media: Social media is a great way to connect with potential passengers and promote your NEMT business. Create social media accounts on platforms like Facebook, Twitter, and Instagram. Then, start posting content that will interest your target audience.

When working on your website and online presence, remember that the majority of your potential customers might be disabled or elderly — so be sure your site is accessible and easy to use.

You can hang up flyers in local businesses, post on community bulletin boards, and sponsor local events.

Be sure to use your vehicles as mobile billboards by wrapping them in your company’s colors and logo. 

Make sure the phone number is big and easy to read.

Step 6: Optimize driver schedules and routes

Fuel and transportation costs are some of the biggest expenses for NEMT businesses.

It’s important to optimize driver schedules and routes to keep costs down .

Consider using routing software to help you plan the most efficient routes for your drivers . 

This will save you time and money by making sure your drivers aren’t wasting time (and gas) driving around aimlessly.

It’s also important to optimize driver schedules so you aren’t over or understaffed. 

This can be a delicate balance, but it’s important to get it right.

If you have too many drivers on the road, you’ll end up spending more money than you need on labor costs.

On the other hand, if you don’t have enough drivers, your passengers will end up waiting longer for their rides.

To find the right balance, use Circuit for Teams to help plan and optimize driver schedules.

Quickly and easily organize drivers and routes with Circuit for Teams

Managing the logistics of where your drivers need to be and when can be a major time suck.

Save hours on route planning with Circuit for Teams .

Take control of your NEMT driver routes and manage multiple routes with ease and confidence.

Add a list of drivers and stops quickly, and let Circuit for Teams do the route optimization magic to get them where they need to go faster than ever.

Assign each route to a driver with a click, then get turn-by-turn navigation from their favorite GPS app right on their phone.

Finally, relax knowing that you can track your drivers’ locations in real time, so you always know where they are and when they’ll arrive.

Save your drivers time on the road, and save your time on payroll.

See how Burd Learn uses Circuit for Teams to save 30+ hours a week on payroll .

Take the stress out of managing NEMT logistics with Circuit for Teams.

About the author

Heather Reinblatt is a managing editor currently living in St. Louis, Missouri. She spends her free time reading, trying new recipes, and cuddling her cat Paisley. You can find Heather on LinkedIn .

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Non-Emergency Medical Transport Business Plan [Sample Template for 2024]

Home » Business ideas » Healthcare & Medical » Non Emergency Medical Transportation

Are you about starting a non-emergency medical transportation business ? If YES, here is a complete sample non-emergency medical transportation business plan template & feasibility report you can use for FREE. However you have got to take all the necessary steps that wouldn’t cause you to fail.

These steps more often than not are deliberate measures that will help you stay relevant as you choose to build this business. Below is a sample non-emergency medical transportation plan for your use.

A Sample Non-Emergency Medical Transportation Business Plan Template

Table of Content

1. Industry Overview

3. our products and services, 4. our mission and vision statement, 5. job roles and responsibilities, 6. swot analysis, 8. our target market, our competitive advantage, 9. sales and marketing strategy, 10. sales forecast, 11. publicity and advertising strategy, 12. our pricing strategy, 14. sustainability and expansion strategy.

The healthcare industry of which non – emergency medical transportation services is a part of is one industry that plays a key role in the economy of many nations. This is so because without health, there will be no capacity to create wealth, in other words, health is indeed wealth.

Little wonder the healthcare industry is one of the most supervised and regulated industries in most countries of the world. The Non – Emergency Medical Transportation Services industry comprises of both private and municipal operators that basically provide transportation alongside medical care for patients either by ground or air.

These services most often than not are provided during a medical emergency, but they are not restricted to such instances; they are also used for non – emergency medical transportation services. The ambulances or vehicles as the case maybe are usually well – equipped with lifesaving equipment operated by medically trained employee i.e. nurses and doctors et al.

It is a known fact that non-emergency medical transportation services is highly essential for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

Statistics has it that about 3.6 million Americans miss or delay medical care services simply because they lack appropriate means of transportation to catch up with their medical appointments.

So also the average low – income earners in the united states Americans lack the disposable income necessary to have access to a working automobile, and as a result of that may lack transportation options to get to and from medical appointments.

Which is why Medicaid provides a non – emergency medical transportation benefit that pays for the least expensive and suitable way of conveying people to their appointments whether by taxi, van, public transport or mileage reimbursement.

As a matter of fact a large percentage of people with chronic health conditions, such as arthritis, asthma, cancer, cardiovascular disease, chronic obstructive pulmonary disease and diabetes et al, would need medical care services on a regular basis.

Statistics has it that the treatment of chronic conditions account for three-quarters of all United States healthcare expenses. For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions.

In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population. These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and health care services et al.

It is important to categorically state that a large percent of the 20 million adults with chronic kidney disease who are undergoing dialysis three times a week, non – emergency transportation services providers is a reliable way to transport them to their appointments and so as to avoid going to the emergency room if appointments are missed.

So also Statistics has it that 66 percent of dialysis patients rely on others for transportation to their appointments, only 8 percent depend on public transportation or taxi services, and 25.3 percent drove or walked to the clinic themselves.

The Non – Emergency Medical Transportation Services industry is indeed a very large industry and pretty much thriving in all parts of the world especially in developed countries such as United States of America, Canada, United Kingdom, Germany, France, Australia and Italy et al.

Envision Health care is one of the leading players in the industry. Statistics has it that in the United States of America alone, there are about 16,928 licensed and registered non – emergency medical transportation providers responsible for employing about 200,048 employees and the industry rakes in a whooping sum of $15bn annually with an annual growth rate projected at 1.1 percent.

Non – emergency medical transportation services or ambulance services as it is popularly called is yet another thriving and profitable business that an entrepreneur who is interested in making money from the healthcare industry should consider starting.

There is a huge market for this type of services simply because there are loads of sick people out there who cannot transport themselves to hospital hence the need for private ambulance services. People who are paralyzed, down with stroke, on a wheel chair and too frail to move are some of the people that need this services.

So if you are looking towards starting a business in the healthcare sector, then one of your options is to start a non–emergency medical transportation services or ambulance services.

2. Executive Summary

Gab & Gab Non – Emergency Medical Transportation Co is a standard and certified healthcare service provider with niche in non – emergency transportation that will be based in Miami Beach, Florida – United States of America and we will cover other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.

We chose to operate in these cities because we know that our services will be in high demand due to the growing numbers of the aging population in these areas and of course the numbers of those who would need our services.

Gab & Gab Non – Emergency Medical Transportation Co provides highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

We are in the non – emergency medical transportation services business to deliver excellent healthcare cum transportation services to all those who will patronize our services.

We will also ensure that in the line of carrying out our duty, we comply with the laws and health regulations in Florida and The United States of America. Our employees are well trained and qualified to handle the wide range of sickly and elderly people.

Gab & Gab Non – Emergency Medical Transportation Co will operate a 24 hours 7 days a week non – emergency medical transportation service; our base (office facility) will be opened round the clock to attend to clients. We have a standard medical call center that is manned by trained health workers.

Our work force is going to be well trained to operate within the framework of our organization’s corporate culture and also to meet the needs of all our customers.

Gab & Gab Non – Emergency Medical Transportation Co will ensure that all our patients cum customers are given first class treatment whenever they hire our services or visit of office. We have a CRM software that will enable us manage a one on one relationship with our customers no matter how large the numbers of our customers’ base grows.

Gab & Gab Non – Emergency Medical Transportation Co is a family business that is owned and managed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). Dr. Gabriel Anderson is going to be the Chief Executive Officer of the business;

He is a qualified and well trained Medical Doctor with well over 15 years of experience working as a medical doctor and medical researcher with the United States’ government. He will be ably supported by his wife Gabriella Anderson who has grown in her career to become one of the most respected senior nurses in Miami, Florida.

Gab & Gab Non – Emergency Medical Transportation Co is in the business of ensuring that we provide highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

These are the non – emergency medical transported services that we will be offering to our clients and target market;

• Provide standby ambulance and/or first-aid services
• Provide non – emergency surface ambulance
• Provide non – emergency air ambulance (in the nearest future)
• Provide skilled nursing services
• Provide nursing aide services
• Provide consultancy and advisory services as it relates to our core services
• Our vision is to become the number one choice when it comes to non – emergency medical transportation services in the whole of Florida and also to be amongst the top 20 non – emergency medical transportation services provider in the United States of America within the next 10 years.
• Gab & Gab Non – Emergency Medical Transportation Co is in business is to establish a first class non – emergency medical transportation service company that will take care of both highly placed clients (especially those who can afford air ambulance) and lowly placed clients as long as they can afford our services.
• We want to become one of the leaders in the non – emergency medical transportation services industry in Florida, and in The United States of America.

Our Business Structure

Gab & Gab Non – Emergency Medical Transportation Co is a business that will be built on a solid foundation. From the outset, we have decided to recruit only qualified professionals (doctors, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, and rehabilitation counselors, home health caregivers and ambulance drivers) to man various job positions in our organization.

We are quite aware of the rules and regulations governing the non – emergency medical transportation services cum health care industry which is why we decided to recruit only well experienced and qualified employees as foundational staff of the organization.

We hope to leverage on their expertise to build our business brand to be well accepted in Florida and the whole of the United States.

When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of five years or more. These are the positions that will be available at Gab & Gab Non – Emergency Medical Transportation Co;

• Chief Medical Director/Chief Executive Officer
• Human Resource and Admin Manager

Nurses/Nurse’s Aides

• Home Health Caregivers /County Aging Workers
• Ambulance Drivers
• Marketing and Sales Agent
• Accountant/Cashier

Chief Medical Director/Chief Executive Officer:

• Responsible for providing direction for the business
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Attend to high profile clients and severe medical cases
• Responsible for fixing prices and signing business deals
• Responsible for recruitment
• Responsible for payment of salaries
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Follow the ambulance to and fro as required by our clients or patient
• Responsible for providing professional medical services to our patients
• Responsible for giving medical advice to patient and their family members
• Responsible for handling medical emergencies when the need arises.

Human Resources and Admin Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office and field activities.

Sales and Marketing Manager

• Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Model demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develop, execute and evaluate new plans for expanding increase sales
• Create new markets cum businesses for the organization
• Empower and motivates the sales team to meet and surpass agreed targets

Accountant/Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for Gab & Gab Non – Emergency Medical Transportation Co
• Serves as internal auditor for Gab & Gab Non – Emergency Medical Transportation Co
• Responsible for managing our patients from their house en route to the hospital when they are in our ambulance
• Handles personal injury case management
• Responsible for offering home medication and ambulance management services

Ambulance Drivers:

• Receives payments on behalf of the organization
• Issues receipt to customers
• Prepare financial report at the end of every working week
• Handles financial transaction on behalf of the company
• Interfaces with our bankers
• Responsible for payment of tax, levies and utility bills
• Handles any other duty as assigned by the doctor or nurse in charge of the ambulance
• Responsible for cleaning the office facility and the ambulance at all times
• Ensure that toiletries and supplies don’t run out of stock
• Cleans both the interior and exterior of the office facility
• Handle any other duty as assigned by the HR a manager

Gab & Gab Non – Emergency Medical Transportation Co is set to become one of the leading non – emergency medical transport service providers in Florida which is why we are willing to take our time to cross every ‘Ts’ and dot every ‘Is’ as it relates to our business.

We want our non – emergency medical transportation services company to be the number one choice of all residence of Miami and other cities in Florida. We know that if we are going to achieve the goals that we have set for our business, then we must ensure that we build our business on a solid foundation. We must ensure that we follow due process in setting up the business.

Even though our Chief Medical Director (owner) has a robust experience in health management services, public health, medical research, transport and logistics; we still went ahead to hire the services of business consultants that are specialized in setting up new businesses.

They helped our organization conduct detailed SWOT analysis and to also provide professional support in helping us structure our business to indeed become a leader in the non – emergency medical transportation services industry. This is the summary of the SWOT analysis that was conducted for Gab & Gab Non – Emergency Medical Transportation Co;

Our strength lies in the fact that we have a team of well qualified professionals manning various job positions in our organization.

As a matter of fact, they are some of the best hands in the whole of Miami Florida. Our location, the Business model we will be operating on, opening 24 hours daily and 7 days in a week, multiple payment options, well equipped medical call center and our excellent customer service culture will definitely count as a strong strength for us.

Our perceived weakness lies in the point that we are just starting out and we may not have the required finance to out rightly purchase air – ambulance and also finance to sustain the kind of publicity that we intend giving the business and also the finance needed for the acquiring helicopter to facilitate rapid response in cases of medical emergencies.

• Opportunities:

The opportunities that are available to non – emergency medical services providers are unlimited considering the fact that we have growing aging population in the United States and people coming down with one form of sickness or the other that will make them need our services. We are going to position our business to make the best out of the opportunities that will be available to us in Florida.

Just like any other business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies (healthcare reform). It is a fact that economic downturn affects purchasing / spending power.

Another threat that may likely confront us is the arrival of a new and bigger / well established non – emergency medical transportation brand in same location where our outlet is located.

7. MARKET ANALYSIS

• Market Trends

Statistics has it that the treatment of chronic conditions account for three- quarters of all United States healthcare expenses.

For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions. In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population.

These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and health care services et al.

No doubt the non – emergency medical transportation service industry will continue to grow and become more profitable because the aging baby-boomer generation in Unites States is expected to drive increasing demand for these specialized services.

Gab & Gab Non – Emergency Medical Transportation Co is in business to service a wide range of customers in Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.

We will ensure that we target but self – pay customers (who do not have health insurance cover), and those who have health insurance cover.

Generally, those who need non – emergency medical transportation services ranges from those with the elderly people, to those who are bedridden to those who have mental / psychiatric challenges and any other ailment that requires that the patient must hire the services of a non – emergency medical transportation services provider.

The fact that we are going to open our doors to a wide range of customers does not in any way stop us from abiding by the rules and regulations governing the non – emergency transportation service industry in the United States. Our staff is well – trained to effectively service our customers and give them value for their monies.

Our customers can be categorized into the following;

• Elderly people
• Expectant Mothers
• Injured Sports Men and Women
• Disable/Physically Challenged People
• People why mental/psychiatric challenges
• The aged who might suffer from severe joint pains and every other age categories who falls under the conditions listed by the physician.

Aside from the competitions that exist amongst various non – emergency medical transportation service providers, they also compete against other healthcare services providers such as hospitals, health centers and community clinics who have ambulances and also provide transportation services for their patience.

To be highly competitive in the non – emergency medical transportation services industry means that you should be able to deliver consistent quality patient service and should be able to meet the expectations of the physicians that referred patients to you.

Gab & Gab Non – Emergency Medical Transportation Co is coming into the market well prepared to favorably compete in the industry. Our office facility is well positioned (centrally positioned) and visible, we have well – equipped ambulances and of course enough parking space with good security.

Our staff is well groomed in all aspect of non – emergency medical transportation service delivery and all our employees are trained to provide customized customer service to all our clients. Our services will be carried out by highly trained professional who know what it takes to give our highly esteemed customers value for their money.

We are going to be amongst some of the non – emergency medical transportation service providers in the whole of Florida that will run a standard medical call center for 24 hours a day and 7 days a week. We have enough trained health workers that are ready to run a shift system.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (non – emergency medical transportation service providers in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

• Sources of Income

Gab & Gab Non – Emergency Medical Transportation Co will ensure that we do all we can to maximize the business by generating income from every legal means within the scope of our industry. Below are the sources we intend exploring to generate income for Gab & Gab Non – Emergency Medical Transportation Co;

It is important to state that our sales forecast is based on the data gathered during our feasibility studies, market survey and also some of the assumptions readily available on the field. Below are the sales projections that we were able to come up with for the first three years of operations;

• First Year-: $100,000 (From Self – Pay Clients / Patients): $250,000 (From Health Insurance Companies)
• Second Year-: $250,000 (From Self – Pay Clients / Patients): $500,000 (From Health Insurance Companies)
• Third Year-: $500,000 (From Self – Pay Clients / Patients): $1,000,000 (From Health Insurance Companies)

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

The marketing and sales strategy of Gab & Gab Non – Emergency Medical Transportation Co will be based on generating long-term personalized relationships with customers. In order to achieve that, we will ensure that we offer top notch all – round non – emergency medical transportation services at affordable prices compare to what is obtainable in Florida.

All our employees will be well trained and equipped to provide excellent and knowledgeable non – emergency medical transportation services and customer service.

We know that if we are consistent with offering high quality service delivery and excellent customer service, we will increase the number of our customers by more than 25 percent for the first year and then more than 40 percent subsequently.

Before choosing a location for our non – emergency medical transportation services, we conducted a thorough market survey and feasibility studies in order for us to be able to be able to penetrate the available market and become the preferred choice for residence of Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al where our services will be available.

We have detailed information and data that we were able to utilize to structure our business to attract the numbers of customers we want to attract per time.

We hired experts who have good understanding of the non – emergency medical transportation service industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Florida.

In summary, Gab & Gab Non – Emergency Medical Transportation Co will adopt the following sales and marketing approach to win customers over;

• Introduce our business by sending introductory letters to residence, business owners, hospitals and corporate organizations
• Advertise our business in community based newspapers, local TV and local radio stations
• List our business on yellow pages ads (local directories)
• Leverage on the internet to promote our business
• Engage in direct marketing
• Leverage on word of mouth marketing (referrals)
• Enter into business partnership with hospitals, government agencies and health insurance companies.
• Attend health care related exhibitions/expos.

We in the non – emergency medical transportation services business -to become one of the market leaders and also to maximize profits hence we are going to explore all available conventional and non – conventional means to promote our business.

Gab & Gab Non – Emergency Medical Transportation Co has a long term plan of offering non – emergency medical transportation services in various locations all around Florida which is why we will deliberately build our brand to be well accepted in Miami Beach before venturing out.

As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand to the general public. Here are the platforms we intend leveraging on to promote and advertise Gab & Gab Non – Emergency Medical Transportation Co;

• Place adverts on both print (community based newspapers and magazines) and electronic media platforms
• Sponsor relevant community health programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our brand
• Install our BillBoards on strategic locations all around Miami Beach Florida.
• Engage in road show from time to time
• Distribute our fliers and handbills in target areas
• Ensure that all our workers wear our branded shirts and all our vehicles and ambulances are well branded with our company’s logo et al.

Gab & Gab Non – Emergency Medical Transportation Co will work towards ensuring that all our services are offered at highly competitive prices compare to what is obtainable in The United States of America.

On the average, non – emergency medical transportation service providers usually leverage on the fact that a good number of their clients do not pay the service charge from their pockets; private insurance companies, Medicare and Medicaid are responsible for the payment.

In view of that, it is easier for non – emergency medical transportation service providers to bill their clients based in their discretions. However, in most non – emergency medical transportation service providers adopt the hourly billing cum per visit billing method.

• Payment Options

At Gab & Gab Non – Emergency Medical Transportation Co, our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that will be available in every of our outlets;

• Payment by cash
• Payment via Point of Sale (POS) Machine
• Payment via online bank transfer (online payment portal)
• Payment via Mobile money
• Check (only from loyal customers)

In view of the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.

13. Startup Expenditure (Budget)

If you are looking towards starting a non – emergency medical transportation services company, then you should be ready to go all out to ensure that you raise enough capital to cover some of the basic expenditure that you are going to incur. The truth is that starting this type of business does not come cheap.

You would need money to secure a standard office facility, you could need money to acquire medically equipped ambulances and supply and you would need money to pay your workforce and pay bills for a while until the revenue you generate from the business becomes enough to pay them.

Besides it is expensive to acquire a standard well – equipped ambulance. The items listed below are the basics that we would need when starting our non – emergency medical transportation services business in the United States, although costs might vary slightly;

• The Fee for registering the business in the United States -$725.
• The budget for legal fees, insurance, permits and license – $5,000
• The cost of leasing a facility – 100,000
• The amount needed to renovate our Facility (electrical, furnishings, plumbing, painting and landscaping) – $10,000.
• The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $10,000
• Other start-up expenses including stationery – $1000
• Phone and utility deposits – $3,500
• The Cost for the purchase of Ambulances – $150,000.
• The Cost of Launching a Website – $600
• The cost opening party – $5,000 (optional)
• Cost for payment of salaries for the first 3 months of operations – $50,000
• Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $5,000

Going by the report from our research and feasibility studies, we will need an average of $350,000 to start a small scale but standard non – emergency medical transportation services business in the United States of America.

Generating Funding / Startup Capital for Gab & Gab Non – Emergency Medical Transportation Co

Gab & Gab Non – Emergency Medical Transportation Co is a family business that is solely owned and financed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). They do not intend to welcome any external business partner which is why he has decided to restrict the sourcing of the start – up capital to 3 major sources.

These are the areas Gab & Gab Non – Emergency Medical Transportation Co intends to generate our start – up capital;

• Generate part of the start – up capital from personal savings
• Source for soft loans from family members and friends
• Apply for loan from my Bank

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $250,000 from our bank. All the papers and document have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Gab & Gab Non – Emergency Medical Transportation Co is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our non – emergency medical transportation services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Gab & Gab Non – Emergency Medical Transportation Co will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check:>Completed
• Business Registration: Completed
• Opening of Corporate Bank Accounts: Completed
• Securing Point of Sales (POS) Machines: Completed
• Opening Mobile Money Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Leasing of facility and remodeling the facility: In Progress
• Conducting Feasibility Studies: Completed
• Generating capital from family members: Completed
• Applications for Loan from the bank: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In Progress
• Recruitment of employees: In Progress
• Purchase of Medical Equipment and Ambulances et al: In Progress
• Purchase of the Needed furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business both online and around the community: In Progress
• Health and Safety and Fire Safety Arrangement (License): Secured
• Opening party / launching party planning: In Progress
• Compilation of our list of products that will be available in our pharmacy store: Completed
• Establishing business relationship with vendors (wholesale pharmaceutical companies): In Progress

Startupback

Sample Non-Emergency Medical Transportation Business Plan Template

Non-emergency medical transportation business plan sample.

Do you have plans on starting a nonemergency medical transportation business? If your answer is yes, this article will provide a guide to enable you write a sound and compelling NEMT business plan.

Non-emergency medical transportation is a necessity as it enables people to catch up with medical appointments.

This offers the least expensive transport services as a large percentage of Americans within the low-income bracket are limited by their financial capacity to keep up with medical appointments using self-arranged transportation.

Here is a sample business plan for starting a non-emergency medical transportation company.

Executive Summary

Medi-Port is a non-emergency medical transportation service which will be based in Tucson, Arizona and will service cities around Tucson such as Chandler, Mesa, Scottsdale, Phoenix, Glendale, and Hermosillo. Others are El Paso, Ciudad Juarez, and Juarez.

These areas have a high concentration of the aged who are most in need of medical services but cannot always keep up with their medical appointments. We will target those within the low-income bracket as well as those with disabilities of any sort. In addition to this, we will provide VIP services for important persons who may wish to use our services too.

Our workforce will consist of professionals with experience in the field of medical non-emergency transportation. We are determined to provide personalized services to our clients by paying close attention to their specific transport needs and challenges. In addition to non-emergency transport, some of our services will include the provision of nursing aide services, advisory and consulting services as well as the provision of first aid services among others.

Within a decade of our operations, we intend to grow into one of the most respected non-emergency medical transport services in Arizona and also to be among the top 10 national players providing non-emergency medical services. We plan to introduce air non-emergency transport within this period too.

Our Mission

We are not only focused on the provision of non-emergency transport to people within the low-income bracket alone.

Our services will also include VIP arrangements for transporting important clients for their medical appointments too. As a business, we will help eliminate our clients’ logistics problems by making these our own problems.

SWOT  Analysis

As a business, we believe that carrying out an inward as well as outward assessment will enable us to channel our resources and efforts to where they would be most effective. Hence we believe areas of Strength, Weaknesses, Opportunities, as well as Threats, would help us have a clearer picture of what is most necessary for the business.

Strength: Our workforce forms the most important part of our business. They are assets without which we will not achieve meaningful impact. Their years of experience and professionalism ensure our clients receive only the best services.

Our customer services, call centers as well as our location are carefully selected to achieve the most impact. These areas of strength give us an edge over similar businesses.

Weakness: Our position as a new business and the fact that we would have to compete in an industry where there are more established players with enough resources at their disposal to purchase every type of equipment such as all types of transport vehicles and air transport facilities such as helicopters in our area of weakness.

Opportunities: this is where our potential for growth lies as there are a lot of demands for our services by the aged.

For maximum impact, we have to streamline our services in a way that meets these demands in the most professional way possible.

Threats: Threats are commonplace in business. For the non-emergency transport service sector, unfavorable health reforms are a major challenge to our business. This has a chance of significantly affecting our operations.

Competition and funding are other threats which we may likely contend with.

Target Market

Our target market is wide and includes clients with special health conditions consisting of both ambulatory and non-ambulatory health cases. Also, we are looking at providing our services to those without a health insurance coverage as well as those with one. These consist of the elderly, pregnant women, patients with psychiatric disorders, and the injured.

Sources of Income

Our income will be generated mainly from a variety of services that will include the provision of skilled nursing services, consultancy and advisory services, nursing aide services, as well as the provision of air medical transport services.

Sales Projection

We have conducted a research that has revealed opportunities for growth. The findings have revealed a potential rise in our revenue/sales over a 3-year period as summarized in the chart below;

• First Year $300,000
• Second Year $495,000
• Third Year $800,000

This has been arrived at using current industry growth trends. However, it is necessary to state that sudden and uncontrollable factors such as economic recession or natural disasters have been discounted in arriving at these figures.

Competitive Advantage

Although we are a new business, we are not willing to use that as an excuse for non-performance. Hence our workforce being our major asset will be carefully selected to bring their wealth of experience to bear on the job by developing innovative ways to sear our clients better.

Also, we will have attractive pay packages as well as work friendly environments to encourage commitment and productivity from our employees. This is in addition to exploiting the weaknesses of our competition to gain that critical edge crucial to the success of our business.

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Non Medical Transportation Business Plan Sample

MAY.31, 2017

Business plan for Non-Medical Transportation

A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up. These transportation services have been designed specifically to fulfill non-emergency purposes & hence one mustn’t confuse it with an ambulance.

These non-emergency medical transportation services have very limited obstacles & gives immense satisfaction by serving individuals facing such needs. Therefore, many entrepreneurs feel inclined to launch a non-emergency medical transportation business plan sample. Starting a non-medical transportation corporation health services has multiple gainful aspects.

To progress, it is fundamental to create an appropriate & responsible non emergency medical transportation business plan sample. Such planning shows entrepreneurs all aspects covered by their non-medical transportation company encompassing van quantity. Additionally, it covers transportation services provided by firms to consumer, which sales & marketing schemes have to be employed, & also completed financial details.

Such elaborate detailing works in driving non-emergency medical transportation corporation smoothly in well- organized manner. In situations where non-emergency transportation group might face certain obstacles, business approach document serves like guiding light. It shows ways to eliminate blockages & progress ahead like responsible non-emergency medical transportation business plan services. Such documents also carve future progressive targets for non-emergency medical transportation services.

Therefore, whether such non-emergency medical transportation corporation is progressing or not, might be easily figured via estimated calculation sketched in the document. Hence, poorly crafted business tactics prove extremely dangerous bringing about an unwanted negative impact in non-emergency medical transportation corporation’s management services. Thus, having a supremely created non-emergency medical transportation corporation services business strategy is essential & cannot be ignored.

The write-up provides guiding tips- how to start your own medical transportation business, or non-emergency transportation company. It also covers the key 10 mistakes that start-up entrepreneurs make that can be avoided to progress ahead & flourish as a responsible entrepreneur. To build an outstanding non-emergency transportation business tactic, there have been provided 5 different tools. These tools are a time-saving, effortless & inexpensive mechanism, besides aiding in knowing all business scheme aspect for beginning an excellent one.

OGS capital is furnished with tools & man power for offering aid in building an excellent non emergency transportation business plan. Whether seeking an entirely completed document written by an expert or require a consultation, OGS Capital is ready to assist. There are diverse uniquely created non -emergency medical transportation services & many other corporation services samples & templates. Call us & we would be glad that you allowed us the chance.

Fresh Non-emergency medical Transportation Business Set-up Sample

Willing to starting a medical transportation service organization? It’s also called as non-emergency/ non-medical. If interested, or working towards it, this business holds definite key business services requirements for fresh launchers. In case if you are new to such services, the thought that they are similar to cabs may cross your mind. They are totally dissimilar & offer convenient transportation to special clients. Read on to find more details regarding starting non-emergency medical transport firms.

How to Start a Medical Transport Business

Innumerable folks require medical non-emergency transportation services which gives comfortable & safe ride which a common cab cannot provide. That could be a fracture, a permanent debility, or any such medical yet non-emergency situation where a patient requires proper automobile to reach a particular hospital, health clinic or laboratory. So, establishing new corporation offering non-emergency medical transportation is both profitable & satisfying endeavor.

Individuals not owning a suitable car, or not having anyone to drop them to the non-emergency hospital/healthcare clinic are those whom you are giving health care services. You may see a myriad of chronic diseases where the patient needs to constantly visit health clinics. In these states, non-emergency medical transportation services relieve them the burden of finding an apt transportation. They may travel comfortable without making adjustments & chose to travel in sitting or lying position.

6 key elements necessary to start a transport business in medical area are as follows

Suitable van.

The automobile chosen to deliver non-emergency services might be quite crucial while offering a target audience special care& convenience of transportation. These public specifically suffer from some medical condition which necessitates them to hire special non-emergency vehicle equipped with healthcare services offering them a comfortable and safe journey from one place to other. It is responsible to carry patients. Therefore, primarily ascertain to work towards picking that van which is perfectly appropriate. A suitable automobile that would work well for the transport business in medical field must have:-

• A strong automobile which is strong enough (responsible) to carry sick individuals. Many times, those starting a non-emergency transportation corporation services select a used vehicle as an economizing measure. Avoid doing anything like this as you are providing with the non-emergency medical transportation services & your vehicle must be robust besides also being in best condition. Remember you’ll be responsible in case travelers using your non-emergency services face whichever discomfort.
• Being big & spacious enough to have room for patients to lie down is essential. It should also have additional space to fit client’s accompanied medical gear.
• The non-emergency medical transportation vehicle should install a lift/ramp elevator for folks in wheelchairs, stretcher or oxygen cylinders, so that they will enter the vehicle easily.

Get Insured

Have 2 major insurances completed while starting a new business venture in non-emergency medical transportation services:

• Auto Insurance: It insures the non-emergency vehicle/vehicles used & drivers too. If accidents happen, auto insurance will cover the vehicle maintenance costs along with medical expenses of the driver.
• General Liability: It safeguards your non-emergency medical transportation firm from an economical unexpected knock.
• The secret to constantly grow a non-emergency medical transportation group is to stay focused and work carefully as a responsible, prompt, courteous, &, dependable

The license requirement to run healthcare transportation services isn’t mandatory worldwide. First, you must fight out whether your state requires one. If the non-emergency medical transportation corporation license is compulsory in your service area then you must know the following step by step procedure-

• First there’s this form, (in paper/online), which ought to be filled and submitted
• Then certain amount of money as fee ought to be chipped in along with the license application form
• As proof of the non-emergency medical transportation services, you need to furnish the vehicle insurance papers & corporation liability.
• Once all those formalities are completed successfully, a vehicle inspection will follow. This check is conducted to be certain that your vehicle meets all the standards for serving clients as a responsible non-emergency medical transportation.

Additionally, do make a thorough analysis regarding any sort of license needs in the field before starting a new medical non-emergency transportation firm. It would save you from unnecessary fines & hurdles which several organizations suffer because of the negligence in investigation as a start-up non-emergency medical transportation corporation. Having licenses, that the officials want, ready and up-to-date present possessors as a responsible healthcare services provider.

Be the official non-emergency Medical Transportation Services

To be a sanctioned and responsible non-emergency medical transportation service supplier you should find out if there are insurance corporations willing to pay off for the services you’re providing. There are a few selective insurance agencies which support private non-emergency medical transportation industries. A well-researched policy will lead directly to the firms. Work together to become the official non-emergency healthcare transportation services. Two key benefits of this are-

• Certain clients transported by you would get insurance.
• Majority public is attracted to the medical transport services which have insurance coverage. Thus, you automatically find more clients willing to avail your non-emergency medical transportation services.
• Fees and Policies

A user ought to set up an accurate budget by taking entire expenditures that may crop up in running his/her non-emergency medical transportation corporation services, for example-

• Buying & maintaining costs of non-emergency medical transportation vehicles
• Fuel charges
• Fees of the recruited personals

A user ought to fix the payment policies too. These may vary, as per his/her convenience and will-

• Choose to go for a straight away payment plan
• Choose to offer a payment policy, specifically for those clients whose insurance coverage does not include that.

Smart Sales & marketing tactics

To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television; public networkings sites & so on to boost sales of the corporation.

Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales &marketing ideas as follows-

• To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
• Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.

As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:

• Progress in medical transport services will require more assisting hands; therefore you ought to hire more responsible staff members.
• Service calls should be attended professionally & establishment of a dispatch center representing your very own non-emergency medical transportation firm in important.
• Competing firms are a reality, so better be prepared in medical transport marketing/sales arena. Competing services can prove to be an obstacle in your way, trying to snatch your clients. This is common, so you’ve to be tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits, a free first ride are strategies adopted for appealing clients, beating competition & boosting sales.

How to start a Non Emergency Medical transportation business

Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isn’t a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.

Starting with a Non Emergency Medical Transportation Business Plan

A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.

• The organization tactic would encompass a proper marketing analysis. Such an analysis helps understand the market arena thoroughly.
• Many people are new to this sort of non-emergency medical transportation services and mistaken it with ambulance services. This calls for the non-emergency medical transportation services policy to cover an all-inclusive list completed with myriad of promotional schemes.
• The users reading the non-emergency medical transportation corporation services document should know if you’re thinking to begin the corporation services from a moneymaking perspective or not.
• It’s a technology world, and hence an online non-emergency medical transportation corporation website is required. It would reach out to myriad of users and provide them the ease to connect and book a transport. After all, not all customers prefer calling up for every kind of services. So, multiple ways of contact/booking is always positive for any corporation services.
• Just from the beginning of your medical non-emergency transportation start-up venture, you might have a budget issue. Hence, rather than renting a place, start right at your comfort zone and save funds. Do get a phone connection just for non-emergency medical transportation corporation services purposes so that the network isn’t jammed for personal reasons.
• Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.

Some Questions To clarify your Doubts regarding non-emergency medical transport?

You should get these questions answered before moving forward. For this, we’ve set a questionnaire. Let us have a look at a few of the queries and their answers.

Is it an ambulance?

No, it’s not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.

• Ambulances will have medical equipments.
• Ambulances have a doctor on board for serious medical conditions.
• Ambulances are designed to meet emergency calls only.
• Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
• Ambulances are usually available only at hospitals and nursing homes for emergency purposes.

Thus, the non-emergency medical transportation organization offers services to the individuals who don’t require an ambulance, but want a van which could fit a wheelchair or a stretcher.

Who use this type of service?

It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals who’ve to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.

Who can be the customer target for the non-emergency medical transportation service company?

Everyr a cab is a befitting customer for a non-emergency medical transportation corporation services. This non-emergency medical transportation company services aid people who either use armchairs, stretchers, have a plastered leg/hand, and such other. The medical non-emergency transportation services specifically target those who need something more comfortable and having facilities better than a cab but are not an ambulance.

Why do people opt for this service?

The non-emergency medical transportation is available at all hours and is quite flexible unlike ambulances/cabs. There are like a door-to-door pick and drop service. The clients just need to dial the number of the service and book the date and time of pick. The vehicle comes right at their door-step to pick them up with all the care and assistance needed.

They are also dropped closest to the hospital considering the health care needed for the client. For instance, such non-emergency transport vehicles have lifts and sliding entry where entering with wheelchairs or stretcher isn’t difficult. Also, there is ample space for the patient to travel to the destination point lying comfortable. The drivers are also trained in the driving skills taking utmost care to drive smoothly, avoiding bumps and sudden jerks that can cause discomfort to the passengers.

Who are mostly into running this sort of non-emergency transportation services?

Maximum entrepreneurs intend on starting a non-emergency medical transportation firm which would let them serve the society. This majorly leads individuals to take interest in starting the non-emergency medical transportation corporation services allowing them a chance to serve people. It satisfies them to deliver service & health care for the aged, crippled, disabled, are suffering from chronic ailments, have undergone a recent surgery, have faced an accident and have a plastered body part, etc.

The simple mode of medical non-emergency transportation gives the entrepreneurs running the corporation services immense satisfaction to be capable of carrying people to their medical appointments in hospitals or healthcare clinics.

How much gains are to be expected when starting a medical non-emergency transportation company?

Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.

A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.

Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers; offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.

The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. (Now, baby boomers are those who were after the 2 nd World War between 1946- 1964, a time when birth rate saw a temporary rise. Presently, they are in their 50s or 70s). There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

In fact, across the globe, in several countries, there has been a steady rise in the population count of the elderly as also the baby boomers. This has in turn led to the rise in senior healthcare facilities, infant health nursing homes & hospitals. They are potential customers for the non-emergency medical transportation company. The reason being- they are patients facing constant health compulsion to travel from their homes to the clinic frequently. Therefore, they need a fitting and responsible non-emergency transportation service.

Non-Emergency Medical Transportation Business Plan Sample

If you are running or willing to start a company that offers non-emergency medical transportation services then definitely you must work upon drafting a business scheme. In fact, the primary step you take is to build a strong next non emergency medical transportation business plan sample besides learning how to start a non medical transportation business plan. Set aside enough time to craft a company strategy which has all the major and minor details of your responsible and dependable non-emergency medical transportation corporation services.

There are two principal benefitting aspects of having a well-written non-emergency transport business in medical field sketch right at the onset.

First, an elaborately written tactic has the entire non-emergency medical transport corporation services outline sketched out right at the start, making it easy for the owner and the entire team to follow. The number of vehicles needed, the staff capacity required, the financial funding needs, the target audience, marketing strategy for business , everything that can work to corporation services progress into a flourishing enterprise is jotted in the company strategy.

Secondly, the budget preparation in the non-emergency transport business in medical area tactic reveals whether or not you will require any financial support. The precisely created corporation services strategy can be submitted to funding agencies to receive financial aid.

Now, let’s have a look at those elements that ought to be mentioned when building a non-emergency medical transportation corporation scheme:-

• Elaborate on the Things which would cost you for non-emergency corporation services Operation

In this particular section you ought to-

• Catalogue the wide array of services that you choose to offer the people. For example, whether your transport van will receive the customers’ right from the home, at healthcare centers or at care centers where they are being offered daily life support.
• Next up, elucidate on how you will proceed with the services. Give details about various contracts and state office registrations that you have made.
• Do feed in all about licenses. There are a variety of state/& local licenses and permits required for running both medical non-emergency company and transportation.
• Illustrate on the liability insurance policies and automobile insurance coverage.
• State about all the paraphernalia that would be necessary to operate the non-emergency medical transportation company. For instance: Vans satisfying all the safety rules and regulation as per state law. Hydraulic lifts for convenience of the target customers.

Market Prospects

In this segment, go into detail about the client prospects available in the market where you intend to carry out your services. Showcase how the market holds advantageous potential for your nemt business.

• In your business tactic, concentrate on mentioning about certain key market factors, such as a large group of elderly people in their 60s/70s preferring to be driven to their healthcare centers rather than driving themselves due to health issues, no personal car, difficulty to drive due to poor vision, etc.
• Such details will give the readers basic market analysis & knowledge. Once that is completed, move on to an analysis of your company location census data to dig deep into the market prospects.
• Classify your target audience in the market whom your precisely wish to offer the services. These can be anyone in need of a better transportation service such as the old folks, disabled individuals, pregnant ladies, chronic patients, etc. who face difficulty & discomfort travelling in the general cabs.
• Management: How it functions, the structure

In the management part, of the company strategy you ought to mention the following:-

• State about the people you wish to recruit in your corporation services for the managerial position and the other staff members who will be responsible to run the everyday non-medical transportation services.
• Mention the educational qualification, skills and experiences of your medical transport corporation services operation management team.
• Point out the specifics that you will be looking into when recruiting the people for the driver’s position. Specification such as, having some education qualification, medical training, those people with clean past records, proper licenses and some years of driving experience.

Great Work!!

Had the pleasure of working with Alex on a business plan for a new venture. The end result looks very professional. His communication is always prompt and he was very patient with my detailed requests. I would definitely work with this company in the future.

Advertising Strategy

This particular segment focuses on all the strategies that you will adopt to promote your medical transport services business venture. These medical transport business advertising tactics can be:-

• To register your medical transport company with the state to attain permission to ally with the government groups. Such an alliance would hugely benefit you as when the government centers are working with folks requiring non-emergency medical transportation services they will pass on your contact.
• Promote your medical transport industry in medical buildings, retirement offices, & assisted healthcare centers.
• Advertise by visiting senior/elderly community groups in your local area and giving a brief presentation of your business medical transport services. A presentation would make the people aware of the convenience of hiring your medical transport services, the prices, the timing and therefore switch to book your medical transport services rather than the usual cabs.
• Ensure to get your medical transportation business listed in those particular sites which people generally use to search for transport services.
• Majority of the people use Google maps to find useful services in their area. So, get your transport business enlisted for free on Google maps so that when prospective clients search for medical transportation services, your business pops up.

Financial Detailing

In the Finance Section of your medical transport business policy you ought to generate an estimated income & loss statement. This statement should display all your business expenditure and the strategies you would apply to pay for those financial expenses. This segment must cover:-

• The prices of the vehicles and all the befitting equipments that would be installed in the vehicle.
• The costs of office paraphernalia, laptops, and software applications necessary for assistance in building transport timetable and to keep track of all the payments.
• The amount of salary and bonus that you intend to pay your drivers.
• Draw an accurate calculation to figure out the number of customers that must be transported per week in order to pay-up the business expenses and progress ahead. This calculation is very important to find out the turnover.

10 Start-up Slips to Avoid

Now, that you are well-acquainted with how to start a non emergency transportation service, and build an excellent non emergency medical transportation business plan sample, you must have a grip of the common start-up mistakes as well. Many entrepreneurs at the onset of their business end up committing these 15 mistakes which when known can be avoided. Falling prey to these mistakes several fresh entrepreneurs end up disheartened and losing hope that they can do well in the chosen career path. To get yourself prepared for the positive and strong perspective, know the 10 start-up business slips:-

• Failure fright: A very large group of new entrepreneurs freak out when their business meets with a loss. Every business faces losses. It takes time to get accustomed to the locality, the marketing trends and implementing all that had been prepared in the business strategy. Just take the failure in your stride and learn from your mistakes. Rather than wasting time freaking out and getting panicked. Just get to work, find the loop holes in your business service and immediately get your team together to counter the problem areas.
• Wrong Market reading: Often market misreading is the root cause of all problems. This is not always the fault of the research, because at the time you had completed the research probably the market trends were different. The market is always changing and progressing. Therefore, relying on an old research won’t work. An up-to-date market research in necessary to keep up and enhance the business strategy accordingly.
• Postponing launch : Only preparing the business tactic theoretically won’t get your anywhere. It is necessary to launch the market and see is your company responsible enough and how your company functional practically. Depending on the practical experience you need to adjust and make necessary changes in your business strategy.
• Blind service creation : Often business owners first set up the business pushing aside all about product building for later on. This is a mistake. The tip is to figure out “product/service building” and strategize the “sales and marketing” side by side quite early on.
• Underrating brand value: Taking brand value and the prospective clients too lightly is a dangerous slip-up. A brand is what defines your business service. SO, if you just do away with a simple transportation business logo and belief you are good to go, then it’s a big mistake. For an impactful effect on your potation target audience, you have to create a brand for your service which resonates in the clients mind. The customers must feel they can rely on your transportation service. To represent your business as responsible and dependable, premium branding is necessary.
• Know-it-all: Entrepreneurs always have this belief that they know their business inside out. Therefore, whatever they are doing is absolutely correct and they do not need anyone else to guide them or tell them what to do. This is a total misconception. If fact, having too much in the plate can be very tough. Being a business owner, of a start-up service, you will need to look after each and every section. Thus, you will need helping hands. At times, hiring someone, who is experienced is assisting a start-up firm can be very useful, showing you the problem areas and the best ways to handle it.
• Spending Foolishly : This happens a lot with start-up ventures. A new business is always a dream and in the haze owners tend to spend extensively in office spaces and interior decoration. This is a complete waste of money as customers will hardly visit your office and sit on those expensive sofas. All you need is a simple room, (which can be right in your house or even a garage space) and a cell phone. People always book their transportation via calls. So, avoid such foolish expenses and utilize the capital on the transportation vehicle that will carry the clients to their destination.
• Payment Miscalculation: Determining salary for the owner and a business partner (if you have) can be tricky. At times, people either assign high pay/ low pay for themselves and their partners. To tackle such errors, paying yourself a percentage of the total profit can be a good choice. For the rest of the team members the salary should be decided well in order to meet the expectation in a healthy manner. This is also necessary for smooth functioning of the management.
• Slow decision-making: To help the business progress many a times you will be faced with a situation where your need to take a sound decision. Failing to recognize the issue or pushing to take the decisive step to future can impact your business negatively. You have to be alert at all times. Keep asking questions such as- whether your relationship with your company partner is working out? Are the investing agencies willing to invest in your company? If the answers are negative, you must take a step immediately. Remember, delaying the decision can cost your business drastically.
• Recruiting Unnecessarily: This is a common mistake, where business owner ends up hiring full-time employees more than needed. That also affects the overall budget as you need to pay a salary every month to them. Act smart, there are part-time and freelance workers, who are best for start-ups. If the part-time workers can get the job done why hire full-timers? There are many services, who freelance the job of “receiving calls” and booking the appointment for the clients. In this world of technology, you ought to best utilize all the available options for your business benefit.

5 Business Plan Tools

A business scheme document has many elements. It has to be written in a particular manner. There is a format which needs to be followed precisely. If you are a start-up company, the document is to be written in a different way, and if you are an established corporation services, then the document has to be completed in an entirely different manner. Many intricate details are to be furnished if you are expecting funding support from investors.

Furthermore, there is no scope for any harsh use of tone, grammatically errors, wrong information/ data input, missed words, or loosely constructed sentences. Of course, it is easier said than done. So, the problem starts when you sit down to write all your ideas in an organized way on paper and a black document stares back at you. Suddenly, writing seems very tough and you feel that you need assistance. To help you out of such circumstances and create a striking non-emergency medical transportation business plan sample, we have enlisted 5 useful tools.

Business Plan Software

If you are looking for a super quick solution as you are short of time then this is your tool. A software business tactic preparation building tool can help your create your company strategy impeccably. All you need to do is find the best quality software out of the many available online. Those ready to launch their business but stuck with their business approach data, and wondering how to organize every business detail into the business scheme can feed in the data into the software and it will do the rest. Within a brief span of time, you will receive your business strategies build precisely to impress. Some details about a business scheme building software tool are:-

• The software already has the financial formulae build-in it, so as soon as you feed in the numbers the completed financial section is presented to you.
• There are tables, all kinds of charts and graphs available. You can insert any graph or chart that seems apt.
• The software is constantly updated. Therefore, the scheme is created in the most up-to-date manner with all the information details that the investors want in such a document.

In case, you have partially completed your non emergency medical transportation business plan sample write-up and just need help with a particular section, like “financial section” you can use the software tool.

Business Plan Templates

A template too is a quick way to build a business plan. The template files are basically documents with the outline of the entire business approach and you just need to feed in the data specific to your non emergency transportation business. Like the software tool, the templates are also available readily online. There are innumerable free templates and in a variety of styles. You can choose the template that suits your company service best.

There are start-up business scheme templates, simple one page business approach templates, elaborate templates for funding support and much more. If you wish to have a customized business scheme layout, you can avail that too. You can check the entire lay-out of the template and decide on the one you like best. In fact, you can find some exceptionally crafted templates for free. Just fill in the business details like an application form, and get a print out. Yes, it’s that easy!

Business Scheme Books and Video Tutorials

If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you don’t want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.

Sample Business Plans

Most of time times, it becomes very easy to understand how to form & arrange the business strategies when we can actually see a medical transportation company approach sample that has already been written. That way it is easier to get an idea of the language, the structure, the document length, the various segments, how to introduce & conclude, and so on.

This is why business tactic samples are so popularly used by entrepreneurs to create their personal business approach document completed with all the intricacies. There are innumerable free samples available online. You can browse to find the most suitable and responsible non emergency medical transportation business plan sample and read it thoroughly.

Business Plan Expert Consultation

If you feel that you are cannot write a business plan and it is best to leave it in the hands of an expert that you can hire a business scheme preparation consultation. You can speak to the responsible consultant about your requirements and avail a professional experienced business plan writer. Out consulting professionals will patiently hear you out and jot down all your requirements. Therefore, the final completed copy will have each and every detail included in it without missing any data. All that you need will be incorporated and delivered to you on the pre-decided time.

In case, you need some modifications in the sample draft they will be completed precisely without delay. If you want a fresh sample then our skilled and responsible writers can provide you an apt sample document as well. They will be more than willing to create a tailor-made sample draft which you can use as it is or modify to your preference.

OGS capital can help you in this matter. We have exceptionally talented and responsible business plan creators. We can help you with building a completely customized unique business plan. It will adhere to all the norms of writing a business plan and immensely help you in running your business and progressing ahead. Since, a business plan has to be written and updated at regular intervals; you can ring us or drop an email. We will be very happy to assist you!

Download Non Medical Transportation Business Plan Sample in pdf

OGS capital writers specialize in business plan themes such as starting a self storage business , hotspot business plan , business tourism business plan , business plan for an airmall , business plan for dump truck company , drop shipping business ideas and many others.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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Comments (4)

medical transportation service is going to save either your or some other’s life. Moreover, these transportation are ever safer over longer distances. So, whether you just need a ride to a hospital or want to transfer to a friendly neighborhood, medical transportation is the best you should avail to.

Thank you for your comment. If you need assistance in writing your business plan please contact us by email: [email protected] or call us at USA +1-619-727-5304, UK +44-203-318-1069, Canada +1-613-699-7822, Australia +61-385-956-735.

HI Hank, I throughly enjoyed and benefited from the NEMT Business plan, greatly appreciate the inputs.

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Non-Emergency Medical Transportation Business Plan Template

Non-emergency medical transportation business plan.

You’ve come to the right place to create your Non-Emergency Medical Transportation business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Non-Emergency Medical Transportation companies.

Below is a template to help you create each section of your Non-Emergency Medical Transportation business plan.

Executive Summary

Business overview.

Wheeler Medical Transport was formed one year ago to help patients travel to their non-emergency medical appointments. Many people with chronic or serious conditions do not have access to transportation or are unable to drive a car on their own. This makes it extremely difficult for them to go to doctor’s appointments or other important procedures. Our mission is to provide affordable transportation services so that everyone can easily access the medical care they need.

Our company provides transportation services for a variety of situations such as doctor’s appointments, hospital visits, mental health appointments, physical therapy appointments, and more. We serve patients that cannot travel to these appointments on their own, such as patients with cognitive impairments or patients who are elderly. We also help anyone who simply doesn’t have accessible transportation or who doesn’t feel comfortable driving in their condition. We also allow our clients to bring their caregivers or a friend or family member to accompany them.

Wheeler Medical Transport is founded and run by John Wheeler. John has worked in the medical industry for ten years as an administrative employee. Throughout his career, he noticed that many patients did not have transportation to attend all their required medical appointments. This inspired him to create a company that can help patients with this issue. His mission is to create a transportation company who’s focus in every aspect of the business is on personal attention and empathy.

Product Offering

Wheeler Medical Transport offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. These clients only need our service once, such as going home after a hospital visit or needing round-trip transport for an important procedure or operation. These arrangements can be easily made via our website or through a phone call to our customer service line.

The second type of non-emergency medical transportation offered by Wheeler Medical Transport is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

Customer Focus

Wheeler Medical Transport serves clients within a 20 mile radius of San Antonio, Texas. We primarily serve patients who need either one time or regular transportation to non-emergency medical appointments. Like any city, San Antonio has a large population, with many residents living with chronic health conditions. Not everyone has easy access to a vehicle or public transportation. Therefore, we will market our services to patients and their caregivers so we can help them get to their appointments.

Management Team

Wheeler Medical Transport has recently been formed as a S-corporation by John Wheeler. John worked on the administrative team of a local hospital and saw that many patients struggled to get to their appointments because they did not have transportation. John decided to start a business that can help patients without good transportation get to their appointments on time. He is joined by several other medical and non-medical professionals who are passionate about achieving this same goal.

In addition to his experience in the medical industry, John has a Bachelor’s degree in Business and a Master’s degree in Hospital Administration.

Success Factors

Wheeler Medical Transport will be able to achieve success by offering the following competitive advantages:

• Patient-oriented service: Wheeler Medical Transport will have a staff that prioritizes the needs of the patients and focuses on building long-term relationships based on support and empathy.
• Management: John Wheeler has a genuine passion to help the community. Because of his previous experience and reputation in the medical community, he has the knowledge, experience, and connections that will help the company succeed.
• Quality Care: Patients who utilize our transportation services will experience the highest quality care in the industry. From the moment they book an appointment, they will receive significant personal attention to ensure all of their transportation needs are met.
• Pricing: Wheeler Medical Transport’s pricing will be more affordable than its competition. Patients can expect quick and quality transportation for less than what other companies charge.

Financial Highlights

Wheeler Medical Transport is currently seeking $550,000 to launch broad initiatives of the company plan, employ additional personnel, and add service transport vans. The capital will be used for funding capital expenditures, salaries, marketing expenses, and working capital.

Specifically, these funds will be used as follows:

• Office design and build out: $100,000
• Service transport vans: $150,000 to purchase three new, fully-equipped non-emergency medical transportation vans
• Equipment, supplies, and inventory: $50,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $50,000
• Working capital: $50,000

The following graph below outlines the pro forma financial projections for Wheeler Medical Transport.

Company Overview

Who is wheeler medical transport, wheeler medical transport’s history.

Wheeler Medical Transport has recently been formed as an S-corporation. Since incorporation, the Company has achieved the following milestones:

• Found an office location and signed a Letter of Intent to lease it
• Developed the company’s name, logo, and website
• Determined equipment and inventory requirements
• Began recruiting key employees with experience in the restaurant industry

Wheeler Medical Transport’s Services

Industry analysis.

The non-emergency medical transportation industry has enjoyed strong growth during the past five years. The primary reasons for growth include an aging population that is increasing with “baby boomer” seniors who often require such care, and the recent pandemic, which drove, and continues to drive, non-emergency medical transportation services to the breaking point of capacity.

According to Global Newswire, the current non-emergency medical transportation market was valued at $8,658 million in 2021 and is expected to grow to $15,580 million by 2028, growing at a CAGR of 9%. These figures suggest the two factors for growth discussed in this analysis will continue: an aging population that is increasing in size, and variants of the pandemic that will continue for several years.

The non-emergency medical transportation sector continues to evolve with innovations within the transport industry and new configurations of service vans to accommodate the needs of clients. These improvements drive more passengers to engage the services of non-emergency medical transportation companies, as the comfort and needs of clients increase.

Customer Analysis

Demographic profile of target market.

Wheeler Medical Transport currently serves clients within a 20-mile radius of San Antonio, Texas. While the majority of clients live within a 20-minute drive to medical services in the city, many clients live in rural areas that require lengthy transportation schedules and complex driving directions. The drivers within Wheeler Medical Transport are provided with a 3-week orientation in client-service relationships prior to driving, which helps facilitate an understanding of the needs of our clients.

Regardless of the transportation process itself, the demographics of clients are fairly defined as: elderly patients, patients with non-emergency medical or cognitive needs, non-drivers, and patients who are uncomfortable driving on their own.

The demographics of San Antonio are as follows:

Customer Segmentation

Wheeler Medical Transport will primarily target the following customer profiles:

• Patients with chronic conditions
• Residents 55+

Competitive Analysis

Direct and indirect competitors.

Wheeler Medical Transport will face competition from other companies with similar business profiles. A description of each competitor company is below.

Transport & Care Services

This company offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. Rural pick up and return trips are offered, albeit with limited daytime service only. Clients are quoted a single round-trip transportation fee, whether the trip is one-way or round-trip. Discount packages are not offered.

Care4You Transportation

Care4You Transportation has the singular focus of hospital pick-up or return service. As such, focused advertising is directed to hospital patients or other in-patient/out-patient customer segments. Rural customer service is not offered, although stretcher/gurney services to in-city destinations are available. Packages are not offered for customers who require regular service or return trips to the hospital.

LimoMedical

LimoMedical is a luxurious limousine service that offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. While the same geographics apply to both companies, the services offered are different: LimoMedical does not offer any seating for wheelchair-bound or lie-down capabilities for stretcher-bound clients, as does Wheeler Medical Transport. The company offers packages for multiple party trips or uses; including bachelor party bus usage and other event-related travel packages.

Competitive Advantage

Wheeler Medical Transport will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Wheeler Medical Transport will offer the unique value proposition to its clientele:

• The focused attention on all members of the client’s team: support personnel, family members, administrative staff and transport team members.
• A dual-option system of offerings: one-time service or packaged services for regular users.
• Commitment to care and service before, during and after transport services.

Promotions Strategy

The promotions strategy for Wheeler Medical Transport is as follows:

Social Media

Although many elderly clients forego any social media contact, the families of primary clients check social media frequently. The Marketing Manager will frequently post videos, comments, pictures and other encouraging notes.

The current website of Wheeler Medical Transport contains transport information, pricing structures and directions to order transport. Additional elements will include transporting clients on stretchers, transporting those with cognitive decline, and other special needs. Videos of special services will be offered to reassure those clients who are initially uncomfortable or concerned about movement and transfer points.

Partnerships with Local Businesses

Primary clients will be located through the personnel at medical offices, hospitals, and through social workers within the 20-mile radius of the company. Partnering with each to provide non-emergency medical transportation will require special promotions and regular contact with each entity.

Wheeler Medical Transport will promote services via a strong brand message on billboards positioned directly across from local hospitals served by our company. Simple, clear messages will be extended to the hospital population as a result.

The pricing strategy for Wheeler Medical Transport contains two methods to serve clients:

• “Single trip” (one-way or round-trip) pricing is offered for one-time customers.
• “Customer Care Packages” are offered to primary clients who are or expect to use regular services of Wheeler Medical Transport. Trips are bundled to create discounts for primary clients and a steady stream-of-revenue for Wheeler Medical Transport.

Operations Plan

The following will be the operations plan for Wheeler Medical Transport.

Operation Functions:

• John Wheeler will act as the Founder and CEO of Wheeler Medical Transport. He will oversee the general operations and executive aspects of the business. John has spent the past year hiring the following personnel:
• John is joined by Sara Lopez, who will be the Marketing Manager for the company. She will be in charge of all of the company’s marketing and advertising efforts.
• John is also joined by his son George Wheeler who will be the first driver for the company. He has previously driven for Uber and Lyft, and has considerable experience driving clients to medical appointments.
• John will hire an Administrative Assistant to help with the general administrative duties.
• John will also hire several customer service personnel and drivers to book appointments, provide customer service, and drive patients to their appointments.

Milestones:

Wheeler Medical Transport will have the following milestones complete in the next six months.

• 02/202X Finalize lease agreement
• 03/202X Design and build out Wheeler Medical Transport
• 04/202X Hire and train initial staff
• 05/202X Kickoff of promotional campaign
• 06/202X Launch Wheeler Medical Transport
• 07/202X Reach break-even

Financial Plan

Key revenue & costs.

The key revenues for Wheeler Medical Transport will come from the fees charged for our transportation services.

The key cost drivers will include van purchases and maintenance expenses, salaries, the lease, and ongoing marketing costs.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Annual lease: $100,000
• Average annual van maintenance fees: $20,000

Financial Projections

Income statement, balance sheet, cash flow statement, non-emergency medical transportation business plan faqs, what is a non-emergency medical transportation business plan.

A non-emergency medical transportation business plan is a plan to start and/or grow your non-emergency medical transportation business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Non-emergency Medical Transportation business plan using our Non-emergency Medical Transportation Business Plan Template here .

What are the Main Types of Non-emergency Medical Transportation Businesses?

There are a number of different kinds of non-emergency medical transportation businesses , some examples include: Wheelchair transport, Basic life support, Advanced life support, and Bariatric Transport.

How Do You Get Funding for Your Non-emergency Medical Transportation Business Plan?

Non-emergency Medical Transportation businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Non-emergency Medical Transportation Business?

Starting a non-emergency medical transportation business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Non-emergency Medical Transportation Business Plan - The first step in starting a business is to create a detailed non-emergency medical transportation business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your non-emergency medical transportation business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your non-emergency medical transportation business is in compliance with local laws.

3. Register Your Non-emergency Medical Transportation Business - Once you have chosen a legal structure, the next step is to register your non-emergency medical transportation business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your non-emergency medical transportation business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Non-emergency Medical Transportation Equipment & Supplies - In order to start your non-emergency medical transportation business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your non-emergency medical transportation business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

How To Write a Winning Non-Emergency Medical Transportation (NEMT) Business Plan + Template

Creating a business plan is essential for any business, but can be especially helpful for non-emergency medical transportation businesses that want to improve their strategy or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you will accomplish it. To create an effective business plan, you must first understand the components that are essential to its success.

This article provides an overview of the key elements that every non-emergency medical transportation business owner should include in their business plan.

Download the Ultimate Business Plan Template

What is a Non-Emergency Medical Transportation Business Plan?

A non-emergency medical transportation business plan is a formal written document describing your company’s business strategy and feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Non-Emergency Medical Transportation Business Plan?

A non-emergency medical transportation business plan is required for banks and investors. The document is a clear and concise guide to your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Non-Emergency Medical Transportation Business Plan

The following are the key components of a successful non-emergency medical transportation business plan:

Executive Summary

The executive summary of a non-emergency medical transportation business plan is a one- to two-page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

• Start with a one-line description of your non-emergency medical transportation company
• Provide a short summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast, among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company started, and provide a timeline of milestones your company has achieved.

If you are just starting your non-emergency medical transportation business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your non-emergency medical transportation firm, mention this.

You will also include information about your chosen non-emergency medical transportation business model and how, if applicable, it is different from other companies in your industry.

Industry Analysis

The industry or market analysis is an important component of a non-emergency medical transportation business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

• What part of the non-emergency medical transportation industry are you targeting?
• How big is the market?
• What trends are happening in the industry right now (and if applicable, how do these trends support your company’s success)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, a non-emergency medical transportation business’ customers may include:

• Individuals who need transportation to and from doctor’s appointments
• Elderly individuals who cannot drive
• Parents with young children who cannot drive or take public transportation
• People with disabilities who cannot drive or take public transportation

You can include information about how your customers decide to buy from you as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or non-emergency medical transportation services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation and advantage; that is, in what ways are you different from and ideally better than your competitors.

Below are sample competitive advantages your non-emergency medical transportation business may have:

• Non-emergency medical transportation services are typically more affordable than an ambulance ride
• Many non-emergency medical transportation businesses offer wheelchair-accessible vehicles
• A large portion of the non-emergency medical transportation industry is composed of small businesses, so there is less competition
• Non-emergency medical transportation companies often have a wider service area than ambulance companies

Marketing Plan

This part of the business plan is where you determine and document your marketing plan . Your plan should be clearly laid out, including the following 4 Ps.

• Product/Service : Detail your product/service offerings here. Document their features and benefits.
• Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
• Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
• Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or you may promote your non-emergency medical transportation business via word-of-mouth, community events, or associations.

Operations Plan

This part of your non-emergency medical transportation business plan should include the following information:

• How will you deliver your product/service to customers? For example, will you do it in person or over the phone only?
• What infrastructure, equipment, and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing, to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will lay out the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters and then each year for the following four years. Examples of milestones for a non-emergency medical transportation business include reaching $X in sales. Other examples include adding new vehicles, hiring additional staff, and expanding your service area.

Management Team

List your team members here, including their names and titles, as well as their expertise and experience relevant to your specific non-emergency medical transportation industry. Include brief biography sketches for each team member.

Particularly if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute on your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

• Revenue : how much revenue you generate.
• Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs and the cost of any equipment and supplies used to deliver the product/service offering.
• Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss.

Sample Income Statement for a Startup Non-Emergency Medical Transportation Company

Balance sheet.

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

• Assets : All of the things you own (including cash).
• Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
• Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Non-Emergency Medical Transportation Company

Cash flow statement.

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

• Cash Flow From Operations
• Cash Flow From Investments
• Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup non-emergency medical transportation business.

Sample Cash Flow Statement for a Startup Non-Emergency Medical Transportation Company

You will also want to include an appendix section which will include:

• Your complete financial projections
• A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
• Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your non-emergency medical transportation company. It not only outlines your business vision but also provides a step-by-step process of how you will accomplish it.

A well-written medical transportation business plan is an essential tool for any new business owner.   

Finish Your Non-Emergency Medical Transportation Business Plan in 1 Day!

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How to Start a Medical Transportation Business in 7 Simple Steps?

• Last Updated: August 4, 2023

• Get the equipment, insurance, and cars required to offer dependable transportation services while adhering to all applicable safety and health regulations.
• Identify the unmet needs and pain areas of the target clients, such as seniors, people with disabilities, or patients with chronic ailments.
• To earn recurring revenue and referrals, form agreements with healthcare providers like hospitals, clinics, or nursing homes and give them specialized and dependable transportation options like non-emergency medical transportation, patient transfers, or medical courier services.
• Recruit and educate a team of skilled and compassionate drivers who have a strong focus on patient care, excellent communication abilities, and medical expertise.

Medical transportation businesses are often highly lucrative, primarily if they focus on serving the elderly. 

The elderly population is one of the fastest-growing groups in America, and they are more likely than younger people to require medical transportation services. 

A CAGR of around 9% is predicted by 2022-2028 for the U.S. Healthcare Transportation Services Market. The U.S. Healthcare Transportation Services Market is expected to reach USD 24,137.6 million by 2028.

There is an ever-increasing demand for these services, making them more profitable over time and more stable than other types of businesses when the economy fluctuates. If you’re aspiring to get into the medical transportation business and wondering how to start a medical transportation business , this article will guide you in getting started with your business.

Table of Content

• What Does a Medical Transportation Business Do?

7 Steps to Start a Medical Transportation Business

Pros and cons of starting a medical transportation business, perform medical transportation services using best routes from upper, what does a medical transportation business do .

A medical transportation business provides transportation to people who need it, such as seniors and specially-abled people.

The main goal of a medical transportation business is to provide safe, reliable, and comfortable transportation to people who may not be able to drive themselves or do not have access to public transportation.

A medical transportation business can be an excellent opportunity for someone who wants to start their own business but only has a little money initially because it does not need office space or equipment, etc.

Medical transportation is a sensitive and critical field. You need to be extra vigilant in all that you do. Keeping everything in mind, here are seven steps to start a medical transportation business:

Step 1: Choose the right location

When starting a medical transportation business, you must choose the correct location. The area should be accessible and easy to find. It should also offer parking spaces for your vehicles and a place where patients can wait comfortably.

In addition, it should have good public transport connections so patients can get there quickly. Go for a venue that is near hospitals or clinics. It will allow you to attract more customers since many people will already know where to find your business.

For example, if you provide home health care and offer transportation services for people who need help getting from their homes to doctor’s appointments or nursing homes, you’ll want to be close enough to your clients that they can quickly get there. 

But if you are a company that provides transportation for patients, being closer to the hospital may be more significant.

Step 2: Register your business

There are several business entities, each with advantages and disadvantages. Medical transportation businesses must select a (legal status) business structure that will shape tax obligations, personal liability, and business registration requirements. 

Here are the main options:

• Sole proprietorship : This is the most accessible type of business to start and maintain. You’re personally liable for any debts or legal issues that arise from your company.
• Partnership: This is similar to a sole proprietorship such that no annual fee or ongoing paperwork requirements exist. However, partners have personal liability for all debts or lawsuits against their company. 
• Corporation: This requires an initial registration fee and ongoing paperwork requirements. It also offers limited liability protection and tax advantages over other entities because profits can be passed to shareholders. 
• Limited Liability Company (LLC) : LLCs provide some protection from personal liability while offering flexibility regarding how much tax you’ll pay on profits.

Step 3: Apply for licenses and permits

Starting a medical transportation business is a great way to make money and help people. But before you can get started, you need to meet all the legal requirements.

In most states, you must get a license or permit from your state and county governments. Once you have those, you must obtain a federal license or permit and register with OSHA. You’ll also need a valid driver’s license to operate motor vehicles. 

Getting all these licenses can be time-consuming and expensive, but it’s worth considering how much money you’ll make when your business is up and running.

Step 4: Invest in the right equipment

The medical transportation business is a daunting task in our society. It helps potential clients who need treatment or health care from one place to another.

Medical transportation businesses use various equipment, including:

• Ambulances and other vehicles equipped with medical equipment, such as defibrillators, oxygen tanks, and stretchers.
• Medical equipment, including wheelchairs and walkers.
• Medical supplies like bandages, gauze, and gloves.
• Medical transportation businesses also use proper vehicles, including wheelchair accessible vans and minivans. 

Step 5: Hire a team

If you’re looking to build a successful medical transportation company, you’ll need to hire the best and brightest experienced workers you can find.

As your NEMT business grows , so will the number of patients and contracts you take on. To ensure that your patients get the quality of service they expect from your company, hiring experienced drivers and office managers who will keep things running smoothly is essential.

Step 6: Market your service offerings after thorough research

When it comes to medical transportation services, you need to know what kind of people are likely to use them and what problems they’re looking for solutions for. 

Once you’ve identified those clients and figured out their problems, you can figure out how to talk about your business in a way that speaks directly to them and addresses their needs.

For example, if you’re marketing medical transportation services for senior clients with disabilities, you might talk about how your drivers are specially trained in handling wheelchairs and walkers.

How they’ll help seniors with dementia remember where they’re going so they don’t get confused by the route. 

Or maybe it’s more vital for them that all of their vehicles are wheelchair accessible so that they can get around without trouble no matter what type of mobility issue someone has.

Step 7: Provide top notch customer service

To provide good customer service for a medical transportation business, you must understand what your potential customers are looking for.

You should be able to anticipate their needs and take steps to meet those needs immediately. If an issue arises, you should be able to handle it in a way that keeps your customer happy and engaged.

Find Most Efficient Routes for Medical Transportation

Launching a medical transportation business? Leave your route planning hassle to Upper. Find efficient routes within seconds and let the patients reach hospitals in a timely manner.

Non-emergency medical transportation (NEMT business) is an excellent option and a profitable business for those who want to make a difference in their community and have an entrepreneurial spirit.

Following are some pros and cons of starting a (NEMT business) non-emergency medical transportation business:

• There are many different types of medical transportation services, so you can choose to specialize and operate in one area or do it all
• You get to meet new customers every day and have a direct impact on their lives
• You can make a lot of money. The demand for medical transport is high, and the market is growing
• Being able to work flexible hours
• It takes time to build your client base and figure out how to run things smoothly
• You need to work well with people of all ages and backgrounds because they can be very different from each other
• It takes a lot of work to start this kind of company; it requires a lot of training, licensing, and money
• You will need to invest in expensive equipment for the business, including a vehicle and any necessary safety equipment

Every second counts when you’re moving, and every penny counts when you have to travel. This is especially true in a critical business like non-emergency medical transportation (NEMT Business). 

Therefore, it is essential to use NEMT scheduling software while performing non-emergency medical transportation services. In that case, Upper Route Planner could be your ideal software as it comes with an array of routing features. Using it, you can surpass on-road obstacles so that your patients reach hospitals on time.

With Upper, you can:

• Save time by avoiding traffic jams and finding the best way to reach needy patients.
• Do cost savings by finding the quickest possible route with the lowest fuel usage so that medical essentials reach their destination on time.

Upper maximizes efficiency with less time spent traveling. Taking historical data and real-time information into account, it provides the best routes for each worker to take dynamically. So, all your drivers will never be late. Below is how Upper can be reliable software for those who want to run a medical transportation business

1. Dispatch routes in a single click

Upper offers a one-click dispatch that helps you notify employees about upcoming appointments and stops. Moreover, if one of your drivers cancels an appointment due to an emergency, you can immediately reassign it to an available driver. As a result, it ensures that the patients never suffer.

2. Schedule routes for months

With Upper, you’ll save hours spent manually scheduling patients’ pickups or drops to or from medical appointments. All you need to have is a list of stops and delivery drivers, and Upper route planning software will do the job. This is a quicker and more efficient way to schedule routes and save time so you can focus on more pressing matters.

Upper Route Planner

A simple-to-use route planner that every one is talking about

Yes. As the population ages and people live longer, there’s an increasing demand for rides from home to doctors’ offices and hospitals. It means that if you’re willing to invest in your own business, you can have a profitable medical transportation business with only a few employees.

You’ll be paid $95 for each trip you take as a (NEMT business) non-emergency medical transportation business driver. That’s about $60 for your base rate and $35 for each mile you drive your passenger to their destination.

Yes, it is. Non-emergency medical transportation business is a good business because it is a highly regulated industry that requires specialized equipment and employees. It also allows you to diversify your business with additional rehab and home health care services.

Starting a medical transportation company or profitable senior transportation business, even if it’s non-emergency medical transportation is not for the faint-hearted. You must be willing to invest the time and energy necessary to succeed and garner many opportunities.

All said and done, remember that you should be on time when running a medical transportation business for elderly and disabled patients. This is true even for Non-emergency medical transportation (NEMT) services or nemt businesses which deal with non-emergency cases.

This is where Upper helps medical transportation companies. Upper route planning and optimization software ensures that you take all driving contingencies into account and have the shortest routes to always reach the patients on time. Try Upper Route Planner’s 7-day free trial today.

Rakesh Patel is the founder and CEO of Upper Route Planner , a route planning and optimization software. With 28+ years of experience in the technology industry, Rakesh is a subject matter expert in building simple solutions for day-to-day problems. His ultimate goal with Upper Route Planner is to help delivery businesses eliminate on-field delivery challenges and simplify operations such as route planning, scheduling, dispatching, take a proof of delivery, manage drivers, real time tracking, customer notifications and more. He loves sharing his thoughts on eliminating delivery management challenges via blogs. Read more.

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How to Start a Transportation Business: The Ultimate Guide

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The transportation business touches far more of our lives than we notice. When you think of transportation businesses, you might think specifically about taxi companies or car rentals, but there are so many other options that you might not be considering. Any time you’ve rented a car, bike, or limousine you’ve interacted with a transportation business. There are also other businesses like shipping, transportation services for seniors, taxi services, and more.

If you’re wondering how to start a transportation business, first consider all of the possibilities. Our guide to starting a transportation business can help you define what a transportation business is and will go over everything you need to start a transportation business of your own. It takes a lot of planning, but you can successfully start a business if you’re ready to dedicate time to it.

How to start a transportation business in 8 steps

A transportation business is basically any business that has a hand in transporting people or goods. It can also have to do with providing transportation for other business owners who need help linking their product to their actual business.

These possibilities lead right into step one of how to start a transportation business: choosing the type of transportation business you want to start.

1. Choose the type of transportation business to start

As we mentioned above there are so many kinds of transportation businesses out there for you to choose from to start. You might consider what vehicles you already have at your disposal or what the market you plan to operate in is currently lacking.

Your options for transportation businesses to start include, but are not limited to:

Taxi company.

Senior transportation.

Limousine rentals.

Car rentals.

Bike rentals.

Moving van rental or moving company.

Medical transportation.

These are the basic types, but there are also emerging markets for things like scooter rentals, along with more traditional ones like school bus companies. You might already have an idea of which type of transportation business you want to start.

If not, though, a key part in your journey to starting a transportation business will be doing some research into which transportation type is most in-demand in your area. You can do this research by conducting a market survey, examining possible competition, or checking in with locals in the area you want to start your transportation business in. This will come in handy when it’s time to write up a business plan for your company.

2. Choose a name and entity for your transportation business

The entity you choose might influence your business name, so you might want to choose the entity first. For a transportation business, some entities might make more sense than others. A limited liability company or a limited liability partnership might be good due to the fact that it would shield the partners from personal liability.

Your options for business entities include:

Sole proprietorship : This is an unincorporated business that is owned by one person or owned by a married couple. This is the most common type of business entity in the United States, but it does leave you open to personal liability when it comes to debts and lawsuits, so it might not be best for a transportation business. If you choose to open your transportation business as a sole proprietorship, then the business will have your name as the business name, unless you file a DBA, or "doing business as."

Limited liability partnership: This partnership is an entity that protects the partners involved from personal liability and the debts and obligations of the business. They’re also shielded from the actions of other partners in the business. Limited liability partnerships differ from a general partnership where the partners manage the business equally and take on those liabilities and obligations equally as well.

Limited liability company: On the other hand, an LLC is a business entity that means owners aren’t personally liable for the business’s debts or obligations. They are a bit more flexible than the LLP option and the LLC can choose to be taxed as a corporation or not.

Once you choose your business entity, you also need to choose a business name when starting a transportation business. If you decide to start your business as a sole proprietorship you may need to get a DBA. This is a name your business uses when it operates under a name other than your own, or the name that the business is legally registered as.

In most states, you can look up businesses that are already in existence there, and see if the name you want for your business is available for you to use. Usually, the Secretary of State’s office will have a registry you can search. You can also check the U.S. Patent and Trademark Office. You’ll want to see if the domain name for your desired business name is also available before finalizing your name.

3. Write a business plan

This step involves some of the heaviest legwork and the most research, but it’s how you’ll get a very clear vision of your new business. There’s a lot that goes into writing a business plan, but it will be well worth it once you’ve finished. A lot of the puzzle pieces surrounding how to start a transportation business will come together in this stage. The research you do for your business plan will help you prepare your transportation business for success, plus you can use it later on when you approach banks or investors about possible loans or investments into the business.

You can either come up with your business plan on your own or you can use a business plan template. No matter what you use to make your business plan, make sure it includes:

An overview of the business.

Market analysis.

Pricing plan.

Marketing plan.

Financial plan and projections.

Remember what we said about research? If you’re starting a transportation business, you need to make sure that there’s actually a demand for it before you start operations. If there’s no demand your business will not make it very long.

This research into demand is part of strong market analysis, along with research into what other businesses in the area are doing similar work and providing similar services. Through market analysis, you can identify pain points with competitors or gaps in the market, jumpstarting your success.

4. Register your transportation business and get an EIN

Now that you have the name chosen for your business, you have to register the business with that name so that it’s reserved. This is also when you’ll trademark the name if you need to, which can be done with the United States Patent and Trademark Office.

To register your transportation business, you’ll likely have to visit the website for the Secretary of State’s office in the state you plan to operate your business from. That site should lead you to the business bureau or the business agency in your state, where you’ll find information on the specific paperwork you’ll need to submit to them. While some states allow businesses to register online, not all do, so be sure to check whether your state requires you file paper documents with them.

Some of the documents you’re required to file may vary depending on the business entity you chose. Typically, you’ll need to submit a form for your business entity, pay a fee, and — in some cases — publish a notice in the local paper. You may also have to file paperwork with the town or county you wish to operate out of as well.

You’ll use your newly registered business name to apply for an employer identification number or EIN. This is one of the easier processes you’ll have to go through when starting a transportation business. There are many benefits to getting an EIN, like making it easier to file taxes, identity theft prevention and it can help you establish your business credit.

Applying online for an EIN is quick and simple. Usually, within a few minutes, you can get your EIN right from the IRS free of charge and then use that EIN to register to pay your federal and state taxes.

5. Get licenses and permits

When starting a transportation business, there are bound to be more business licenses and permits required than if you were opening something like a boutique or a coffee shop. When you open a transportation business you’re taking on responsibility for people or for the items you're transporting and the regulations around that can be more in-depth than they are for other things.

The SBA has a list of the issuing agencies for certain businesses that transport things via plane, ocean and more. For state licenses and permits, you have to check with your specific state and municipality. The registration requirements are highly dependent on the county your business will be operating in and its activities, according to the SBA.

For example, if you’ll be driving tractor trailers or other large vehicles, you’ll need a commercial driver’s license, as will any drivers you employee who will drive such vehicles, along with a commercial vehicle registration. These must be obtained through your home state. But there might be unforeseen registrations. The Department of Revenue in Kansas, for instance, has their own resource page for trucking companies , where they discuss requirements like a liquid-fuel carrier’s license, the International Fuel Tax Agreement and trip permits.

You might want to consult a lawyer in your specific industry to make sure you’re following all rules and regulations, that you’re completing the proper registrations, and that you’re getting the right licenses. They vary by state and by specific industry, so you want to be sure you’ve covered all your bases.

6. Open a business checking account and get a business credit card

A business checking account and a business credit card are the next step when it comes to how to start a transportation business. You want to have both of these things to help keep your business’s cash and credit completely separate from your personal finances.

Getting a business credit card can also act as a form of funding early on if you’re having a hard time getting a loan. Paying off your credit card on time — or early if you’re able to — can help boost your business credit and make you a better candidate for a loan when the time comes. Sometimes they even come with perks that can help your business. For example, there are some business credit cards, known as fuel cards, that are especially useful for truckers.

Having a business checking account as well can help you keep your finances separate and help you establish your credit further. Keeping your business money in and out of one account, that isn’t linked with your personal account, can be very helpful when it comes to things like filing taxes, applying for loans, or figuring out your monthly overhead, costs, and revenue.

The best checking account for your business will vary depending on your specific business needs and the type of transportation business you’re starting. For example, the best banks for truckers, who need a lot of flexibility, won’t necessarily be the best bank for a school bus operation that stays relatively local.

Some accounts, like the Chase business checking accounts, offer you a bonus when you sign up, and the ability to waive the monthly service fee. Other banks offer a high number of transactions per month if your business has a high volume of transactions or offer integrations with accounting software. Choosing the right one comes down to what your business needs and what type and how many transactions you’re processing.

7. Get any funding you need

Starting a transportation business isn’t a cheap venture. You’ll likely need to be investing in equipment, aka vehicles, for the business which can cost a lot up front, even if you decide to rent. These costs are inevitable and you’ll have to spend some money to start making money.

So you’ll probably be needing some financing as well. There are plenty of financing options luckily. As a small business that’s new, you might have a hard time finding lenders but that doesn’t mean you shouldn’t try.

There are grants, loans, funding and more available as startup funding to new business owners. You might even decide that your new business credit card can help you get started depending on your credit limit. Your other options for startup business loans include SBA microloans, small-business grants , family and friends, personal loans and crowdfunding.

8. Hire any employees you need

You’re probably going to need employees if you’re planning on transporting anything on any sort of scale other than small one-time trips that you can handle yourself. If so, you’ll have to find those employees and make sure they’re the right fit for your new business.

Some signs that it’s the right time to hire your first employee include having to turn down work because you can’t do it all on your own, never being able to take a break, and needing someone with skills that you don’t already have.

Once you know you definitely need to hire an employee, make sure you’ve got an EIN and your taxes are in order. Then you can move on to the part of hiring your first employee that involves writing the job description and interviewing and hiring candidates.

You should make sure your candidates have the training and the licenses they need to work for your business. You might also want to check their references to make sure they’re reliable and good employees and will be a valuable addition to your new business.

Don’t rush into hiring. If you don’t need any employees, don’t hire just because you think your business should be more than one person. You’ll be able to tell when the time is right and should take some time to vet candidates and make sure they have the correct skills before offering them a position.

Keep in mind that when you hire someone, you’ll also have to provide benefits, deal with payroll taxes, adjust your budget to reflect salaries and more.

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Home » Healthcare

How to Start a Non Emergency Medical Transportation Business

The Non-emergency Medical Transportation Services comprises both private and municipal operators that provide basic transportation alongside medical care for patients either by ground or air. These services are provided during a non-emergency situation, but they are not restricted to such instances.

The ambulances or vehicles as the case may be are usually equipped with lifesaving equipment operated by medically trained employees i.e., nurses and doctors et al.

The Global Non-Emergency Medical Transportation Market size was estimated at USD 7,091.56 million in 2020, and the industry is expected to reach USD 7,560.06 million in 2023 and is projected to grow at a CAGR of 6.94 percent reaching USD 10,609.66 million by 2026.

Steps to Start a Non-Emergency Medical Transportation Business

Table of Content

1. Conduct Market Research

Memorable nemt business names, register your business, cost analysis and budgeting, write a business plan, marketing plan, financial projection, set up your office, hire employees, launch the business proper.

If you are considering starting a non-emergency medical transportation business, you would need reliable market research to be able to maximize profits from the business. The first step in the market research process for your non-emergency medical transportation company should be to develop market-based research questions in line with your overall business goal and objective.

In this regard, you should source information that will help you maximize your business, data that will tell you what your potential market is looking for in a non-emergency medical transportation company, and also help you operate your non emergency medical transportation business with less stress.

a. Who is the Target Market for Non-Emergency Medical Transportation Business?

• Elderly people
• Expectant Mothers
• Injured Sports Men and Women
• Disable/Physically Challenged People
• People with mental/psychiatric challenges
• The aged, and every other age category that falls under the conditions listed by the physician.

b. Is Non-Emergency Medical Transportation a Profitable Business?

Yes, the non-emergency medical transportation business is profitable. In the United States, the services offered by non-emergency medical transportation companies usually range from $25 to $60 per hour, depending on the state. So, if you work 20 hours a week at a rate of $25/hour, you will make about $500 a week or $2,000 a month or $240,000.

c. Are There Existing Niches in the Industry?

No, there are no existing niches when it comes to the non-emergency medical transportation business because non-emergency medical transportation is a subset of the ambulances services industry.

d. Who are the Major Competitors?

• Golden Chariot Specialty Transport Service, LLC
• Royal Medical Transport
• MedjetAssist
• BestRideUsa – Non-Emergency Medical Transportation Services
• American Best Care Medical Transportation
• Aloha Non-Emergency Medical Transport LLC
• Armstrong Richard Non-Emergency Medical Transportation
• Stellar Transport
• MASA Assist
• MediGistics Non-Emergency Medical Transportation
• One-Stop MedEx: Non-Emergency Medical Transportation
• InteCare Non-Emergency Medical Transportation
• Unique hands Nonemergency Medical Transportation

e. Are There County or State Regulations or Zoning Laws for Non-Emergency Medical Transportation Business?

Yes, there are county and state regulations for the non-emergency medical transportation business. As a NEMT provider, it is expected that you know the specific Medicaid rules for NEMT and any general State licensing or certification requirements for vehicles and drivers in the States where you furnish services. Most States publish a provider transportation manual. If you have questions or concerns, call the SMA for assistance.

f. Is There a Franchise for Non-Emergency Medical Transportation Business?

Yes, there are franchise opportunities for non-emergency medical transportation business, and here are some of them;

• Caliber Care+Transport Franchise
• Medex Patient Transport
• Caliber Patient Care Franchise.

g. What Do You Need to Start a Non-Emergency Medical Transportation Business?

• A Feasibility Report
• Business and Marketing Plans
• Non – Emergency Medical Transport Business Licenses and Permits
• Ambulette or Comfortable Car or Bus
• Commercial Driver’s License (CDL) (at least a Class B CDL)
• EIN (Employer Identification Number)/Federal Tax ID Number.
• A Corporate Bank Account
• Operational Capital (For Ongoing Expenses)
• Safe Hands© Non-Emergency Medical Transportation, Inc.
• Horse Back® Non-Emergency Medical Transportation, LLC
• Reliable© Non-Emergency Medical Transportation, Inc.
• Medic Solutions® Non-Emergency Medical Transportation, Inc.
• Transport King™ Non-Emergency Medical Transportation, Inc.
• Green Line™ Non-Emergency Medical Transportation, LLC.
• Jeffrey Jones© Non-Emergency Medical Transportation, LLC
• Swift Guys® Non-Emergency Medical Transportation, Inc.
• Andrew Tyrone© Non-Emergency Medical Transportation, Inc.
• Bolton Clarkson© Non-Emergency Medical Transportation, Inc.
• Merry Trans® Non-Emergency Medical Transportation, LLC
• Noel Line® Non-Emergency Medical Transportation, LLC
• Convoy™ Non-Emergency Medical Transportation, LLC
• Brown Williams© Non-Emergency Medical Transportation, Inc.
• Morning Rise® Non-Emergency Medical Transportation, Inc.
• Emmy Bee™ Non-Emergency Medical Transportation, Inc.
• Speed Link™ Non-Emergency Medical Transportation, Inc.
• Speed Net© Non-Emergency Medical Transportation, Inc.
• Metropolitan® Non-Emergency Medical Transportation, LLC
• Rest Assured™ Non-Emergency Medical Transportation, Inc.

a. What Type of Business Structure is Best for Non-Emergency Medical Transportation Company?

Even though there are several options such as sole proprietorship, partnership, limited liability company (LLC), and corporation, when it comes to the business structure for a non-emergency medical transportation business, the one that most players consider is an LLC. It is common to consider an LLC because providers want to protect themselves from lawsuits.

Please note that an LLC will need an EIN if it has any employees or if it will be required to file any of the excise tax forms listed below. Most new single-member LLCs classified as disregarded entities will need to obtain an EIN.

b. Steps to Form an LLC

• Choose a Name for Your LLC.
• File Articles of Organization.
• Choose a registered agent.
• Decide on member vs. manager management.
• Create an LLC operating agreement.
• Comply with other tax and regulatory requirements.
• File annual reports.

c. What Type of License is Needed to Open a Non-Emergency Medical Transportation Business?

• Non – Emergency Medical Transport Business License
• Zonal Permits
• Signage Permit
• Operational State Facility Inspections for your parking

d. What Type of Certification is Needed to start a non-emergency medical transportation business?

• The Certified Transport Specialist (CTS)
• EMT certifications
• Basic CPR and First Aid Certifications
• Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification.

e. What Documents are Needed to Open a Non-Emergency Medical Transportation Business?

These are some of the basic legal documents needed to legally run a non-emergency medical transportation business in the United States of America;

• Business and liability insurance
• Federal Tax Payer’s ID
• State Permit and Building Approval (For your parking)
• Certificate of Incorporation
• Business Plan
• Employment Agreement (offer letters)
• Operating Agreement for LLCs
• Insurance Policy
• Online Terms of Use
• Online Privacy Policy Document
• Contract Document
• Company Bylaws
• Memorandum of Understanding (MoU)

f. Do You Need a Trademark, Copyright, or Patent?

If you are considering starting a non-emergency medical transportation business, usually you may not have any need to file for intellectual property protection/trademark. This is because the nature of the business makes it possible for you to successfully run it without having any cause to challenge anybody in court for illegally making use of your company’s intellectual properties.

a. How Much Does It Cost to Start a Non-Emergency Medical Transportation Business?

The startup cost for a non-emergency medical transportation business is not uniform. Factors such as the number of ambulettes, the size, and of course the brand and model of the ambulettes affect the cost. But a non-emergency medical transportation business will cost from $200,000 – $600,000 to start and that can easily go higher depending on the type and number of ambulettes you want to start the business with and of course your overall business goals and objectives.

b. What are the Cost Involved in Starting a Non-Emergency Medical Transportation Business?

• The Fee for registering the business in the United States – $725.
• The budget for legal fees, insurance, permits, and license – $5,000
• The cost of leasing a facility – 100,000
• The amount needed to renovate the Facility (electrical, furnishings, plumbing, painting, and landscaping) – $10,000.
• The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $10,000
• Other start-up expenses including stationery – $1000
• Phone and utility deposits – $3,500
• The Cost for the purchase of ambulettes – $150,000.
• Cost for payment of salaries for the first 3 months of operation – $50,000
• Additional Expenditure (Business cards, Signage, Adverts, and Promotions et al) – $5,000
• The cost of launching an official website – $600
• Miscellaneous – $2,500

c. What Factors Determine the Cost of Opening a Non-Emergency Medical Transportation Business?

• The size of non-emergency medical transportation business (numbers of ambulettes to start the business with)
• The choice of location
• The required licenses and permits
• The cost of hiring and paying a business consultant and attorney
• The cost for branding, promotion, and marketing
• The cost for furnishing and equipping the facility
• The cost for insurance policy covers
• The cost for registering the business
• Cost of recruiting and training your staff
• The cost for the purchase and customizing of uniforms

d. Do You Need to Build a Facility? If YES, How Much Will It Cost?

It is not compulsory to build a new facility for your non-emergency medical transportation business, but if you have the required finance, it will pay you to build your parking facility and administrative office. The truth is that building or reconstructing a facility will help you come up with a facility that will perfectly fit into your overall business goals.

e. What are the Ongoing Expenses of a Non-Emergency Medical Transportation Business?

• Gas and lubricants
• Essential medical supplies
• Utility bills (internet subscriptions, phone bills, signage and software renewal fees et al)
• Salaries of employees
• Ambulettes maintenance
• Marketing and business promotion costs

f. What is the Average Salary of your Staff?

• Chief Operating Officer (Owner) – $68,000 Per Year
• Admin and HR Manager – $48,000 Per Year
• Transport and Logistics Manager – $48,000 Per Year
• Nurses/Nurse’s Aides/Paramedics – $40,000 Per Year
• Marketing and Sales Executive (Business Developer) – $38,000 Per Year
• Accountant $38,000 Per Year
• Ambulette Drivers – $36,800 Per Year
• Customer Service Officer (Receptionist) – $26,100 Per Year

g. How Do You Get Funding to Start a Non-Emergency Medical Transportation Business

• Raise money from personal savings and sale of personal stocks and properties
• Raise money from investors and business partners
• Sell shares to interested investors
• Applying for a loan from your bank/banks
• Pitching your business idea and applying for business grants and seed funding from, government, donor organizations, and angel investors
• Source for soft loans from your family members and your friends.

a. Executive Summary

Medic Solutions® Non-Emergency Medical Transportation, Inc. is a licensed non-emergency medical transportation company that will be based in Salt Lake City, Utah. We are in business to provide transportation alongside medical care for patients who are seeking to access medical facilities. We will provide daily services all around Utah and across the United States of America in the nearest future.

b. Products and Service

• Non – emergency surface ambulance services
• Non – emergency air ambulance services (in the nearest future)
• Nursing aide (CPR and first aid) services

c. Mission Statement

Our mission is to ensure that we build a successful non-emergency medical transportation company that will operate not just in Salt Lake City, Utah but in the whole of the United States of America.

Vision Statement

Our Vision is to become one of the preferred choices for individuals and organizations when it comes to the demand for non-emergency medical transportation in the whole of the United States of America.

d. Goals and Objectives

The goals and objectives of a non-emergency medical transportation business are to provide transportation alongside medical care for patients either by ground or air. The truth is that non – emergency medical transportation services are highly essential for disadvantaged Medicaid recipients, for the elderly, for those who have one form of disability or the other, and those who have no form of transportation to access healthcare services when the need arises.

e. Organizational Structure

• Chief Operating Officer (Owner)
• Admin and HR Manager
• Transport and Logistics Manager
• Nurses/Nurse’s Aides/Paramedics
• Marketing and Sales Executive (Business Developer)
• Ambulette Drivers
• Customer Service Officer (Receptionist)

a. SWOT Analysis

• Excellent operational history
• Attention to detail.
• Accurate estimates with no hidden costs.
• Experience and trained professionals.
• Excellent customer testimonials.
• Reliable and efficient ambulettes and service.
• Not enough existing clientele to run at full capacity immediately
• The owner is new to large scale marketing
• Will need a loan to purchase ambulettes
• Lack of economies of scale.

Opportunities:

• The growing number of disadvantaged Medicaid recipients, the elderly, and those who have one form of disability or the other.
• Build upon existing clientele
• Online market, new services, new technology, and of course the opening of new markets.
• Increase in the services offered by hospitals due to the current coronavirus pandemic
• Loans diminish profitability until they are paid off
• First-year will be financially tight while we gain customers and pay off loans
• Competition in the area could increase
• Management of employees requires time, money, and efforts
• The transport department could change its regulatory status and decide to enforce strict regulations that can strangulate new business.

b. How Do Non-Emergency Medical Transportation Companies Make Money?

Non-emergency medical transportation companies make money by providing transportation services alongside medical care for patients.

c. Payment Options

• Payment via bank transfer
• Payment via credit cards
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer
• Payment via bank draft

d. Sales & Advertising Strategies

• Introduce your non-emergency medical transportation business by sending introductory letters alongside your brochure to hospitals, clinical labs, medical facilities, households, and key stakeholders in and around your city
• Print out fliers and business cards and strategically drop them in offices, libraries, public facilities, train stations et al.
• Use friends and family to spread the word about your business
• Post information about your company and the services you offer on bulletin boards in places like schools, libraries, and local coffee shops et al
• Place a small or classified advertisement in the newspaper, or local publication about your company and the services you offer
• Leverage on referral networks
• Advertise your business in relevant health magazines, newspapers, TV, and radio stations.
• Attend relevant expos, seminars, and business fairs et al to market your services
• Engage in direct marketing approach
• Encourage the use of word-of-mouth marketing from loyal and satisfied customers

a. How Much Should You Charge for your Service?

Most non-emergency medical transportation companies charge hourly rates but it is important to state that the cost usually ranges from less than $400 to $1,200 or more plus mileage.

b. How Much Profit Do Non-Emergency Medical Transportation Business Owners Make a Year?

It depends, but available reports show that on average, a non-emergency medical transportation company should net between $40,000 to over $60,000 per year assuming they have a steady clientele.

c. What Factors Determine the Amount of Profit to Be Made?

• The capacity of the non-emergency medical transportation company
• The location the non-emergency medical transportation company is covering
• The management style of the company
• The business approach of the non-emergency medical transportation company
• The advertising and marketing strategies adopted by the company.
• The number of years the company has been in business

d. What is the Profit Margin of a Non-Emergency Medical Transportation Company?

The profit margin of a non-emergency medical transportation business is not fixed. It could range from 20 to 45 percent depending on the distance of the patients to be transported.

e. What is the Sales Forecast?

First Fiscal Year (FY1):

• $100,000 (From Self – Pay Clients / Patients)
• $250,000 (From Health Insurance Companies)

Second Fiscal Year (FY2):

• $250,000 (From Self – Pay Clients / Patients)
• $500,000 (From Health Insurance Companies)

Third Fiscal Year (FY3):

• $500,000 (From Self – Pay Clients / Patients)
• $1,000,000 (From Health Insurance Companies)

a. How Do You Choose a Perfect Location for Non-Emergency Medical Transportation Business?

• The demography of the location especially as it relates to the number of Medicaid recipients, the elderly, those who have one form of disability or the other, etc.
• The demand for the services offered by non-emergency medical transportation companies in the location
• The purchasing power of residents of the location
• Accessibility of the location
• The number of non-emergency medical transportation companies in the location
• The local laws and regulations in the community/state
• Traffic, parking and security et al

b. What State and City are Best to Open a Non-Emergency Medical Transportation Business?

• Salt Lake City, UT
• Saint Joseph, MO
• Port Allen, LA
• Rock Hill, MO
• Atlanta, GA
• West Sacramento, CA
• West Chester, OH
• Westbrook, ME
• Idaho Falls, ID

c. What Equipment is Needed to Operate a Non-Emergency Medical Transportation Business?

You should purchase ambulettes, basic CPR, and first aid equipment. You also need computers or laptops, internet facility, telephone, fax machine, and office furniture (chairs, tables, and shelves) amongst others, and all these can be gotten as fairly used.

When it comes to hiring employees for a standard non-emergency medical transportation business, you should make plans to hire a competent chief executive officer (you can occupy this position), admin and HR manager, transport and logistics manager, nurse aides and paramedics, marketing and sales executive (business developer), accountant, ambulette drivers, and customer service officer (receptionist).

You can decide to open your business by organizing an opening party. You can choose to do a soft opening if you are operating on a low budget or you can go for a grand opening party. The bottom line is that with a proper launching of the non-emergency medical transportation business, you will be able to officially inform people in your city that your company is open for business.

a. What Makes a Non-Emergency Medical Transportation Company Successful?

• Choose a good location and reliable ambulette vans
• Hire only competent, hardworking, and trustworthy staff
• Throw a party to officially open the business
• Be deliberate with your marketing sales approach
• Encourage the use of word of mouth to promote your non-emergency medical transportation business
• Leverage all available online and offline platforms to promote your non-emergency medical transportation business.

b. What Happens During a Typical Day at a Non-Emergency Medical Transportation Business?

• The business is open for the day’s work
• The ambulettes are washed, cleaned, and ready for transporting patients
• Customer’s requests are taken and they are scheduled or attended to
• Scheduled maintenance and servicing of ambulettes are carried out
• Marketing/website upkeep
• Administrative duties
• The business is closed for the day.

c. What Skills and Experience Do You Need to Build a Non-Emergency Medical Transportation Business?

• First Aid, CPR, and BLS skills
• Good driving skills
• Customer services skills
• Interpersonal skill
• Business management skills
• Bargaining skill
• Work experience in the non-emergency medical transportation industry
• Experience in managing people
• Experience in business administration
• Experience in handling logistics and transportation software .

More on NEMT

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Non-Emergency Medical Transportation Business Plan [Updated 2023]

IX. Financial Plan

This Section's Contents

Revenue and Cost Drivers

Capital requirements and use of funds, key assumptions.

Within every rapidly-growing company, there are on-going needs for funding. The primary purpose of [Company Name] is to provide services that support clients who require non-emergency medical transportation. Secondarily, the goal is to provide for everyone on the [Company Name] team with sustainable income levels that create satisfaction, enthusiasm and drive. A final goal is to create wealth for the founders of [Company Name] via distributions made through the company.

In order to facilitate the revenue and cost drivers, [Company Name] has a need for a higher level of profitability during this initial growth phase. Customer growth requires investment in and growth throughout the company. Projected growth will fully support and bring necessary revenue to the company within the next two years.

Current needs include the acquisition of three new transportation vans to facilitate increasing customer demand, filling of administrative and maintenance staff positions as noted, and increased marketing efforts via various forms of outreach.

[Company Name] is seeking $470,000 in funding to expand capacity to meet an increasing client demand for non-emergency medical transportation. Specifically, these funds will be used as follows:

• Initiative launch: $50,000
• Working capital: $250,000 to pay for new hire salaries, operations overhead and marketing costs until [Company Name] reaches break-even point.
• Service transport vans: $170,000 to purchase three new, fully-equipped non-emergency medical transportation vans

  5 Year Annual Income Statement

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

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Non Emergency Medical Transportation Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

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Non-Emergency Medical Transportation

Non-emergency medical transportation (NEMT) is an important benefit for people who need assistance getting to and from medical appointments. Our resources for providers explain important guidelines such as the difference between emergency and non-emergency medical transportation, accepted types of transportation, the types of transportation service delivery systems, and driver and vehicle acceptance criteria. We also discuss common fraud schemes and provide fraud and abuse prevention tips. The fact sheet for beneficiaries gives an overview of the NEMT benefit.

• Non-Emergency Medical Transportation Fact Sheet for Beneficiaries (PDF)  (5 pages)
• Non-Emergency Medical Transportation Booklet for Providers (PDF)  (17 pages)
• Non-Emergency Medical Transportation Educational Video  (YouTube-35 minutes)
• Non-Emergency Medical Transportation Educational Video Handout (PDF)  (10 pages)

Related Links

• Nursing Home Toolkit
• Hospice Benefit Toolkit