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Quality Assurance Specialist - temporary contract

Quality Assurance Specialist   is a position, that has been designed to provide independent quality assurance reviews. The objective of the role is to  assess whether established standards and processes for wholesale credit risk management are followed and consistently applied across Wholesale Credit Risk.  Responsibilities:

Executing routine Quality Assurance Reviews

Reviewing sampled credit decision memos and Criticized Credit Memos to independently assess the quality of credit reviews, including correctness of systems data

Providing feedback to staff of portfolios being subjected to the Quality Assurance process

Preparation of Quality Assurance Report for the Risk Analysis senior management

Assists management in achieving and maintaining quality objectives and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements

Support Independent Risk  in ad-hoc control or quality assurance tasks


Bachelor’s/University degree

Knowledge of corporate client credit process

Experience in mid-corporates and small corporates analysis or corporate clients control functions

High analytical skills and detailed oriented

Very good communication skills, ability to cooperate with different internal and external partners

Very good English and Polish

Good knowledge of MS Office, especially MS Excel and Power Point

Citi Handlowy offers:

Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: under Benefits for you and Benefits for your loved ones sections)

Access to e-learning platform (Degreed) as well as English learning platform

Possibility to gain globally appreciated work experience

Friendly and supportive culture and team

Flexible and partly-remote working conditions

This role is located at Citi Handlowy (Bank Handlowy w Warszawie SA), please read our privacy policy: BankHandlowyPolandPrivacyNotice


Job Family Group:

Job Family:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

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Head of quality assurance and improvement [temporary cover].

The University of Cambridge Institute of Continuing Education is a leading provider of primarily open access courses to adults from all backgrounds and life stages, predominantly studying on a part-time basis. It celebrates its 150th anniversary in 2023.

The Institute delivers around 30 undergraduate sub-degrees, which are now in scope for TEF, and 30 postgraduate qualifications including apprenticeships. All result in a University of Cambridge qualification. In addition, approximately 200 short courses are delivered in a typical cycle, including fully online courses, the University's official summer session and a residential lifelong learning programme. In 2021-22 the Institute's courses attracted >60,000 total registrations. Student-reported quality metrics are strong across a broad portfolio which includes subjects in the arts, sciences and professional studies.

This role is the maternity cover for the Head of Quality Assurance and Improvement and will report to the Director of Continuing Education (Head of Institute) and lead a small QA team to work with academics and professional service colleagues to respond to these changes, University-level governance and the regulatory frameworks of CMA, OfS and Ofsted.

The role holder will have experience of developing, delivering and monitoring compliant QA policies in UK higher education settings. They must be comfortable taking a data-informed approach to implementing processes to enhance standards in inclusive and contemporary ways, measurable by student outcomes. Working closely with relevant colleagues, including the University's Education Quality and Policy Office, they will clearly communicate and present policies and processes in practical ways, supporting student-facing teams to further develop a culture of continuous improvement. They will play a central role in a review of the Institute's governance and committee structure.

The Head of Quality Assurance and Improvement will be involved in academic development and engaging with adult learners to enable a student-led approach to their policy work. They should have a clear interest in access and participation and a commitment to supporting life-wide learning.

The role holder will be expected to be present in-person at the Institute for a minimum of two days a week, with other work conducted remotely. They will have experience of line management and developing policy frameworks relevant to higher education and apprenticeships.

Informal enquiries should be directed to Dr James Gazzard, Director of Continuing Education - email: [email protected] . Interviews are anticipated to take place on Tuesday 24 October 2023.

Temporary cover: This post is fixed-term until 30 June 2024 or the return of the post holder, whichever is the earlier.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please quote reference EA38469 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

  • Head of Quality Assurance and Improvement (mat cover) - Further Information


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